Great Chicago dogs and beef with the peppers get it with the chocolate cake shake yum

I've been waiting for 12 minutes pulled forward to the window a few minutes past and I look over just to see an employee scarfing down a burger bacon, hanging out of his mouth to which he ran away. Still waiting, if the weight wasn't as long as it has been, maybe the ambience would be a little bit better at this restaurant. read more

I don't know why they offer online ordering as I (and others) were totally ignored tonight. So they have a designated online order desk/delivery desk but they don't use it. I Waited 35 minutes to pick up my order--was even there 5 minutes early. Have you seen their drive thru? Incredible wait times. If there's a line keep on going to Chik-FIL-A instead. They can handle it. read more

I am always up for an Italian Beef sandwich, full-on dip please, with sweet peppers. I was asked about cheese. Hmmm don't think they've ever asked me this at Portillo's before. I'm all about cheese so have at it. I was here to meet a friend for dinner. I've never been in a Portillo's so desolate, it was a week night in early August. Anyway, mine came up right away. The cheese was not melted... so very disappointing. It took forever for my friend's food (and we ordered at the same time) so much so I finally started eating mine while it was hot enough, (but not hot enough to melt cheese). Sad face. We did spend a good hour and a half gabbing and catching up and didn't feel like we were taking up table space. I did grab another to-go Italian Beef (sans cheese) for the husby, and it survived the 20 minute drive home; he was happy! They kindly wrapped it in a plastic bag for the road. read more

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We eat here all the time and honestly it is more of a miss than a hit. We always order the Italian beef sandwich dry with the gravy on the side. The beef was so bland and flavorless that without the peppers the sandwich would have been inedible. Do they not use salt and pepper to season anymore. It was just super disappointing. They messed up our order, gave us the wrong sandwich, total travel time to have them fix the mistake was 45 mins. They didn't apologize or give new hot fries. This place is going downhill. read more

Yeah, no. I'm a chili cheese dog fiend, so I thought I'd check it out. Firstly, the gal who took out order had this blank stare of a political prisoner. She barked out questions rapid-fire, and we had to ask her to repeat herself several times. Then we went to the beer counter. There was nobody there. I finally asked someone if I could order a beer, and they sent someone over. They tried the tap, and it asploded all over. Then for about five minutes I waited for them to figure out how change the keg. Got back to the table, and the dogs were lukewarm. The onion rings I'd ordered were slightly cooler than lukewarm. I went back to the counter and asked if they dropped a new order of rings. They said "oh yes, we make them up fresh with every order". Didn't believe them. The manager asked if I'd like some new rings and I said "nah". They brought some anyway. I'd been thinking of going to Connie's Creamy Cone. Wish I had. Better dogs, better onion rings. read more

So excited to give this place a shot! I love Italian beef. First, I placed my order over the phone because the online system doesn't seem to think this store exists, and you can't choose the restaurant for pickup. It took ten minutes. The woman I spoke to kept repeating things back to me wrong, so we went over it three or four times. My husband went to pick up the order, which I pre-paid for. When he got home we were missing an item, and two of the items we did get were wrong. So I drove back to the store, where I explained what happened. A woman informed me that she would run the missing item out to me if I would wait. I waited for 20 minutes. Just when I was sure they'd forgotten about me, they finally brought me out my item. Except it was the wrong item again, so I went back in, waited in line, and got the right item. The folks who work here were very nice but frazzled, and the food is good -- you REALLY just need to figure out this service element. read more

Portillo's. Oh boy! Here it comes. This is gonna be good. Lots of waiting and hoping that Eye-Talian Beef is gonna be just like I remember. Should I get the Big Beef? Yeah sure, what the hell, I'm already fat. Hot Peppers? Goddamn right. After another ridiculously long wait, I get the sammich... I haven't been this disappointed since the night of my senior Prom. Boring, bland, dry, and not even spicy at all. And that's both the sandwich and my date that night. Big Beef felt more like a little beef. Barely dipped. Scant amount of peppers. Just...boring and flavorless. The rest of the fam got some burgers. Again, boring. Fries are Crinkle Cut. Burgers and fries were barely warm when we got them. I guess I should stop being surprised when a big chain tries to expand and ends up pissing it down their leg. But I will come back this summer to get the kids a Chocolate Cake Shake. Cause, you know, cake and ice cream. Sugar and fat can't be beat. read more

Horrible customer service. I live close by to this location and it constantly disappoints me. It's too bad because I like to indulge in their food from time to time. Don't order online for pickup and make sure you check your order after they give it to you. This location needs better management. read more

The night crew is slowwwwwwwww No customer service Yells across the store Takes 15+ minutes for two item order Fries are in a basket so therefore no hot fries Poor Customer Service when there's nothing but Teenagers and barely can spot the manager. They have OK food but they just need to improve on getting orders on all ends they chose to operate on in a more timely manner. Raising canes next door moves way faster then them and they have longer lines. read more

This Portillo's location is my go to and I am rarely disappointed. The staff is friendly, albeit always busy, and they are always happy to provide a refill or extra peppers. However, today I went and ate it person and my fries were really cold. I also do not order soft drinks here because the carbonation is never right. However, this is my favorite lunch spot for a pick me up of Chicago goodness! read more

Let me start out by saying, "I am from Chicago and I love Portillo's". In Chicagoland I have never had a bad experience at Portillo's. Even when the line to order food was 40 or 50 feet deep. I got to The restaurant around 11:30 and the restaurant was not that crowded. To be fair it was in the middle of a blizzard. The cashier was very nice and so was the young lady who handed out the food. My issue was with the food. My hotdog was COLD and had the wrong ingredients on it. Not sure how one can screw up a hot dog with everything. Which by the way DOES NOT include katcup. Also the French Fries were soggy and also cold. It's NOT like the food was waiting there for several minutes at the counter when I picked it up. I was right there when the young lady called my number. Portillo's in Chicagoland has always down great, because of its high standards in service and food. If you can't serve food hot at a hot dog stand and get the order right you are embarrassing the brand! The only reason I am giving the place 2 stars is vecUe of the past experiences at Chicagoland locations have been outstanding. I haven't been to one for severalmonthd do to make sure it was just this location I visited one in Chicagoland (Naperville) last night. Dog was correct , FF were crunchy and hot and service was outstanding. They also didn't put katcup on my dog! No one does that has a clue about Chicago Style hotdogs. read more

Terrible service- got both of our burgers wrong, gave us the wrong size of shake, and we got there at 9:55-10:00 pm and they close at 10:30. We were the only people in the drive thru and we ended up sitting there for 10 minutes for our food. Not to mention, we wanted to pay for our meal in cash, but had no idea that it was card only in the drive thru due to no sign or information telling us so. The lady who gave us our order had to ask us what we had on our burgers, acting like she didn't know at all. Our food was bagged up and she almost gave it to us before asking "wait what did you have on your burgers?" We got home and our food was cold, and our burgers were burnt. Very disappointed as I've had great experiences and service there before, but we will not be returning for awhile. read more

Good as usual! Environment is great. Service is quick. Food like you would get in Chicago.

Don't bother with this location. Service is SLOW! Orders often wrong. Restroom was disgusting upon opening at 10:30am. Toilet paper all over the floor, stunk as bad as a Biffy so clearly no one cleaned the night before or in the morning. I think they all arrive at 10:30am, unlock the door and then start working on your food orders cuz after reading all the comments and my own experience the wait is a good 20-30 minutes for your food. I waited 30 mins for an order and couldn't wait any longer or I would've been late to my appt and unless they respond to my complaint I'm out $20. No manager or employee around the pick up shelf to talk to. read more

I have been here a few times, and I always am impressed with the variety of menu items they have like hot dogs or salads or even fish sandwiches. Recently I had a favorite which I've had before, and that is a beef and cheddar sandwich, which is the best I have had in a long while. Of course I have to have their root beer which is best since it is a fountain drink. Yet I always manage to stop in around 7 pm which is never really busy or take-out or dine-in. So once I order I receive my food in around 10 minutes. Which isn't too bad. I do so want to go back for maybe some pasta, or a flounder sandwich. read more

I came in today ordered a Italian beef combo they didn't get ordered right gave me an regular Italian beef I went and told them and was being rude to by an employee named Jay handed ne the Italian sausage and told me to make it right after I paid them to make SMH been on phone with customer service still no answer won't come back read more

My girlfriend and I went through the drive through and then proceeded to sit there for 20 minutes dead stop. When we got to the window to pay, the employee didn't acknowledge or think there was a long wait. She asked us immediately if we wanted to speak with a manager and he was no help. He just told us our food was ready and if we wanted it now. We got an Italian beef and it was obviously sitting there for 20 mins because when we bit into it, the bread was falling apart and we couldn't eat it. This isn't the first time we have had a poor experience here and we are very disappointed. read more

You're missing the boat Mn people, the Italian beef sandwich dipped with sweet peppers is what you go to Portillos for. The Hot dogs any style come in second place . I realize Mn people usually go to SuperAmerica for their hotdogs but Portillos is the real deal. Skip the burgers and give a try read more

Way too expensive for the small portions received. $39 for 2 combo meals is insane!!

Trell was awesome! Had a minor inconvenience, but man, when you have some who cares they care. Completely made the experience amazing. Turned this 2 star review into a 5. L read more

We did not go inside, we went through the drive through. We came at 8 PM so it wasn't busy. There is a person who takes your order and payment, not sure if this is the norm or not but it was pretty slick. Im not a huge fan of hot dogs but figured I had to try one out here. I had the jumbo chili cheese dog. My husband got the combo beef and sausage, with mozzarella and peppers. We didn't get any sides. I regretted that as I didn't think the jumbo hot dog was very jumbo. I was still hungry after. It was delicious though. My husband enjoyed his and said he'd get it again. Their menu seemed pretty extensive. Next time I'd order something different, and check out the inside. read more

Portillo's Roseville - Jumbo chili cheese dog - Salad Near Me - Roseville, Minnesota

First time customer: I was curious about this place and tried two different sandwiches. The Char-Grilled Maxwell Street Polish was quite good, with mustard and grilled onions. But the Grilled Portobello Sandwich was really disappointing. Unlike the photo (see their website), the basil pesto sauce was on the bottom, turning the bottom bun into a semi-dissolved, grey-brown mess. There was no mozzarella cheese that I could find. And the portobello caps were dry. This unique combination of dry and soggy left my Portillo's curiosity sated - I don't ever have to go back. read more

I cannot provide a blow up review - the hype or experience is more exhausting to be honest. Maybe the inconvenience of parking with-in a large mall is part to blame. You walk in, and find rows to stand in line while looking at options, and it seems endless. I went with a classic bacon cheeseburger - which was par. Nothing different. Lettuce, cheese, bacon and mayo - which I hate mayo. But I wanted to try as is. I know I should try the hot dog options, just not really my cup of tea. Yes, they look incredible. I cannot get over the annoyance of the constant rhyming by the staff calling the order numbers to pick up - "two five zero come be my hero" or "251 your orders done"... once in a while sure it's funny... Anyway, 3 skulls. read more

I ordered online well in advance, for a chocolate malt and a piece of cake. I sat in the drive through for 20 minutes still waiting for my order. This place is SLOOOOOOOW as hell read more

It's OK! I'm still confused about the hype but it is cheap.... so there's that...lol. The food was also very slow to come out! The noise level inside is ridiculous, I left with a huge headache. If I go again, I will attempt the drive-thru. Hopefully that will go more smoothly and quieter. read more

So glad this Chicago institution has set up shop here. Good food, good price, easy in-and-out. Get a Chicago dog or an Italian Beef "dipped"! read more

Used to like this place. Ordered $72 worth of food to Blaine location on Feb 23rd. Got there and the place was closed , I guess due to the snow that had come earlier. My credit card was still charged for the food and I'm still trying to get my money back read more

We where very hungry so we decided to come into Portillo's, I was expecting something better than a gas station hot dog.... I shouldn't have... it was horrible, the relish was a vibrant blue, they put two slices of tomato, and just laid a pickle wedge on top. The bun felt, and looked like it just got out of a long bath. This was impressively bad. read more

Portillo's Roseville - The original hot dog - Salad Near Me - Roseville, Minnesota

Been here for 25 minutes so far and my DoorDash order still isn't done. I've seen multiple people go up, order their food, eat and leave waiting for this food. We don't do this for fun. We do it to make money and this is beyond disorganized and slow. Get it together. read more

The food is ok. I had eaten at Portillo's in 1993 and was much better. The biggest complaint is the noise in the restaurant. Most of the noise is coming from the kitchen employees yelling back and forth. You can't even hear yourself think. read more

Very strange the guy cleaning dining room on lower level asked me "did you just use the bathroom?" (when I came out of the elevator hall ) I'm not sure why he needed to know that but when I said no he rolled his eyes? Guy clearing the dining room upstairs stepped in front of my husband who was going to get a napkin and aggressively said "CAN IHELP YOU !?" My husband replied that he was just getting a napkin? They say non verbal is majority of communication and it as clear that he did not approve of our actions?? Not sure why but was enough to make us notice? Good luck portillos! Food was unmemorable ! We ate the 2 hot dog meal x2 and burger meal and our granddaughter had the pasta. All were meh read more

Made the mistake of going there yesterday. Ordered a lasagna. Worst meal I've had in a long time. Got it served in a plastic container. It had obviously been warmed in a microwave not in a oven. Don't know what the filling was made of but it was defenitvly not ground beef or cheese sauce involved. They asked me if I wanted meat or tomato sauce. I chose meat sauce. That was the best part of the meal although I couldn't identify any taste of meat or visually see any. Considering the price of 12.33 $ (including a large coke) it was very over-priced considering the quality of the food served. read more

I've loved Portillo's since my first experience in Chicago. But this was very disappointing. Got 3 of the 4 things wrong on our order and it was middle of the afternoon and not busy at all. Chili on chili dog extremely salty and soggy fries. Won't be back anytime soon. read more

Drive thru is very slow, I was third vehicle in line and took 15 minutes to get my food...

Drive up at Roseville location was horrible! no prices available ,someone standing outside taking orders curbside and then asking the inside people on the intercom with the prices were. I was missed quoted ,we got two burgers and fries and drinks the total came to $25. Are you kidding me. ? They couldn't even add ketchup for the fries in the bag. The burgers were over done and dry. Never again will I go there. Horrible experience. read more

Ordered online without any issues. Because of COVID I went through the drive thru to pick up. They had me pull into the parking lot next door to wait for my food. The service was quick, was only parked for about 30 seconds before they came out and asked for my name and got my food. The fries were good. The chicken tenders were not - lots of very hard breading, and a couple bites of chicken were hard as a rock. Wasn't impressed with the bbq sauce, tasted like cinnamon. Co-worker said his burger was decent. Beef n cheddar croissant was good, but really wet - and paid 60 cents to add two 1" by 1/4" strips of green pepper. Overall, I wouldn't order the chicken tenders or the beef n cheddar croissant again. read more

Waited twenty minutes for a cheeseburger and a chili cheese dog with. Diet Coke and a strawberry malt. Cheeseburger was colder than the malt. Service and quality had been going down for a while. Won't be coming back again read more

This was only my second visit to this restaurant. I ordered a hamburger (which was advertised with lettuce, pickle and red onion) and a large drink. I wanted extra onion, mustard and no mayo on my burger. I got the extra onion, mustard and no mayo but it was also missing the lettuce and pickle. A careful examination of the receipt shows I should have received those items. The drink was a large cup size filled up to the top with ice. The extra ice displaced room for the product that I ordered so that I paid for a large soda but basically got the volume of a small drink if that. They essentially cheated. Two stars would have been too generous. It will be a long while before I return there. read more

Horrible food messed up my order 3 times and the staff are rude I would not recommend