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    Portillo's Surprise

    3.6 (134 reviews)
    ModerateBurgers, Hot Dogs, Salad
    Open 10:00 am - 11:00 pm

    Portillo's Surprise Photos

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    PORTILLO'S SURPRISE ATMOSPHERE

    What's the vibe?
    Casual
    Good for groups
    Dogs allowed

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    Recommended Reviews - Portillo's Surprise

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    Spicy Chicken Sandwich
    Faith F.

    Usually I go through the drive-through, but this time we decided to go inside and there was plenty of seating available. The atmosphere has a cool retro diner vibe that feels like stepping back into the 50s. Our food came out within about 10 minutes after ordering, even though they were pretty busy with both the drive-through and indoor customers. I definitely recommend the chicken sandwich and the burgers -- they were absolutely delicious.

    Chocolate Cake Shake
    Stephanie V.

    Now I know why the Italian Beef Sandwich is a classic favorite at Portillo's! It's sooo good. I love the hoagie bread used. It's tough enough to hold up to the hot, wet beef and marinated peppers, but soft inside. Fresh with a great taste. The beef and peppers are done just right. The beef is tender and the veggies add crunch, acidity and heat. Everyone already knows about the famous cake shakes here. They had a sign up at the drive thru for a seasonal Salted Caramel Cake Shake that sounded really good, but I needed that Chocolate Cake Shake today. I ordered: - Italian Beef Sandwich with 1/2 hot peppers 1/2 sweet peppers - 5/5 - Fries & large Cheese Sauce - 3/5 - Chocolate Cake Sauce - 5/5 Very friendly service at the drive thru with a server standing at the drive thru order menu and speaker, answering questions and taking payment after ordering. Reminds me of the same service you get at Chic-Fil-A and In-N-Out.

    Felicia W.

    Placed a take out order of our favorite of two Chopped Salads & a slice of chocolate cake. The salads usually come with bread, but the bread was hard as a rock! Therefore, we didn't want to take chances on losing teeth! At least the order was ready for pickup. Attention to detail is a PLUS!!

    Cheese fries
    Stephanie K.

    The service was fast and the lady who took our order was fun. We talked about how wonderful the chocolate cake is and the things we would do for it. The microphone system needs work but that is at every location I have ever been to. Or food was hot and delicious. I got the chicken sandwich (so good), chocolate cake AND a a chocolate cake shake (the best shake ever, anywhere)! My husband had the Italian sausage. He said it was great. Bit of us also go fries, I got the cheese sauce and I was not disappointed.

    Shana W.

    I am newer to eating at Portillo's. I have heard of them but I never go here to eat for multiple reasons. Well today was the day that. Hangers that. I orders myself an Italian beef , wet, and an order of chicken tenders as a combo for my daughter . My restaurant experience was good until I went to grab my drink at the self serve machine. The Dr. Pepper was out. There was a young lady who was restocking the area so I informed her. She said ok. After she was done restocking , she left. I thought she went to retrieve the syrup for the drink but she came back with her arms full of lids to stock. There were plenty of lids already but no Dr. Pepper. As I stood around the machine waiting for her to stick lids, I also was waiting for my food and Dr. Pepper. I tried the drink again and it was still out so I noticed it was another machine on the other side so I tried that Dr.Pepper. Nope they were out too. So I told the young lady again , there is no Dr. Pepper. Once again, she left after stocking. About 10 minutes passed and I'm waiting to be made aware of something with the drink but she never came back. My food was at the counter so I asked them if they can please give me some Dr.Pepper because the fountain was out and I informed a young lady and she left and never came back. They were more than happy to help me. After I got my cup back , I went back to the machine area for a lid and a different worker texted the Dr. w in which it worked perfectly. I got my food and left. I said all of that to say this, a response of more than ok would have been nice to tell me what is happening because I am standing there waiting to get my drink . Next time perhaps come back and let me know it's been refilled . Anyway, my sandwich was amazing and I loved it more than I expected. I would have given a 5 star but the whole Dr.Pepper thing ruined it. The place was also decorated very nice and was very clean. I recommend checking it out if you haven't before or definitely go back if you have already.

    Yum
    Janelle F.

    Unfortunately the last few times we've attempted it's been a miss. Service is okay but not a standout. The Italian beef soggy and flavorless, Chicago dog, nah and the parking lot chaos. With all the constant construction it's frustrating. Yes that part will lessen, but with more businesses smashed in there the traffic will be even worse Portillo is a hard pass these days.

    Fries with cheese
    Dave K.

    The crinkle fries were delicious as was the polish sausage. We ordered the chocolate cake shake and it was great too. The spicy chicken sandwich was tasty. The restaurant was clean and the service and staff were friendly and welcoming. Definitely worth checking out!

    Laurie O.

    We want to Portillo's for lunch. Unfortunately, the cashier that took our order was very rude. The restaurant was clean and the bathrooms were fine. Our food was good.

    Robert Z.

    Visited 6/26/2024 Wow This place is big. Lots of Parking and inside seating. Great friendly staff and decent prices. Nice menu lots of choices. Tasty Fried Fish Sandwich with tasty Tartar Sauce. Great Chicago Dogs. French fries were perfect. Crispy on the outside soft on the inside. The Italian Beef & Sausage Sandwich was Just Ok. Far from the Original Ones I've had n Chicago. Not bad for fast food. A solid 3 1/2 to 4 Stars.

    Decor
    Lloyd C.

    This Portillo's just opened up about 2 months ago. Nice sized restaurant with all the colorful decorations and signage. I am happy that Arizona is getting some Chicago eateries. Our cashier was nice, friendly, and patient! Hot Dog (jumbo): Chicago-style hot dog with everything, which includes mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle and sport peppers piled onto a perfectly steamed poppy seed bun. This brings me back to when I ate a Chicago hot dog for the first time. So good! Fries: Portillo's famous salty crinkle-cut French fries. Crispy, hot fries. Delicious. Strawberry Lemon Cake Shake: Their strawberry milkshake perfectly blended with a slice of their famous lemon cake. My wife dug into this, and I didn't get to take a pic.

    Chocolate Cake Slice
    Destiney S.

    I've only had Portillo's one other time at the Arrowhead location. I got a chili dog and wasn't aware it had a poppy seed bun, I don't care for poppy seeds. I never went back after that but since one has opened here in Surprise I decided to give it another try. During this visit, I asked if all the buns have poppy seeds and sadly they said yes. I guess poppy seed haters can just f*ck off then? Okay. So I got an order of the chili fries and a slice of the chocolate cake you hear so much about. Chili cheese fries were okay, they honestly didn't have much of a taste? It was weird, I should be tasting chili and cheese but it was just so bland! Fries were a bit soggy, they didn't seem to have ever been crisp to try and prevent the soggyness. The cake was the most disappointing part, especially hearing everyone clamor about it. It tasted pretty much like a regular box cake. I won't be back to try anything else. I'd rather get a chili dog/fries from Freddy's or Wienerschnitzel (or anywhere else) but I will say that they were efficient and friendly at this location.

    Spicy Chopped Salad
    Tisha R.

    Portillo's is an experience and has a following. This was the first time here. We went through the drive thru the day before the Grand Opening. The traveling trainer was helpful in answering questions asked of the new team member. We ordered the #2 which is 2 Hot Dogs, small fries and a drink. We also ordered a Spicy Chopped Salad. The hot dogs meal came out first. The drink was too full and running over. We asked for napkins to wipe the cup. One team member went back in for the salad. I enjoyed my salad. It's enough for two meals. It's super spicy. The house bread is delicious especially with the soft butter. My husband wasn't impressed with his order. He asked for no ice but there was ice in the drink. Attention to detail is key. Welcome to Surprise! I may try a burger next time.

    April B.

    First day opening, I'll be honest... a little rough! Family loved it!! It was a hit , unfortunately; I have allergies and it's difficult. First two items I asked about were not available; tamales and Barnellis) I ordered fries and a Chicago combo bowl (didn't care for it) and a chopped salad with grilled chicken. I have allergies and it was unexpected to find pasta in the salad... they quickly made a new one again with grilled chicken. Customer service was on it and amazing! Very friendly and helpful staff; even coming to the table to make store we are good! Love the Surprise decor; including the family gas station in 1936! That was an unexpected surprise!

    Chicago Dog with everything except pickle.

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    10 months ago

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    1 year ago

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    11 months ago

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    9 months ago

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    1 year ago

    Bought beef from dick in Chicago for 50 yrs and the beef I got today was at least half of what dick use to provide on his beefs

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    2 years ago

    So glad to see Portillo here in Surprise!! Food, service, and Ambience is alway top notch. Fries and Cheese Sauce great snack!!

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    1 year ago

    Food was good and quick services. Nice customer Service, was nice & clean.I suggest to take a visit & really good hamburgers.

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    2 years ago

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    1 year ago

    Always great food. Get the beef sandwich with Italian sausage with sweet pepers. You won't be disappointed

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    2 years ago

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    2 years ago

    Delicious, love the chili dog and fries. Yummy! Affordable prices. Fast service, drive thru or dine in!

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    2 years ago

    Good italian beef burgers. Fast service. No frills, but reasonable and good food. I'm going back in the future.

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    2 years ago

    The food is OK but the strawberry shortcake it definitely makes up for that! must have if you go to Portillo's!

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    1 year ago

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    2 years ago

    Terrible. It's so overpriced and the food was terrible. Would not recommend. Would not go again.

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    Page 2 of 4

    Ask the Community - Portillo's Surprise

    Benny's Burgers & BBQ

    Benny's Burgers & BBQ

    4.1
    (358 reviews)
    8.0 mi
    $$

    Went here on a recommendation. Got the dual patty burger Nice quaint place not really set up for…read moreinside dining. I did order for pickup. I would prefer to dine out as the burger would be more fresh. A 15 minute dive can lower the quality of the sandwich especially if the bun doesn't stand up. However the burger did fine. Overall this beats any of the chain burgers. It was seasoned well. Was it a knock your socks off burger. No. But I'd give it a 7.5-8 out 10. I'll be back to try out the other burgers.

    Update: 3/10/25 Ordered the Philly Cheesesteak since I was…read morewith a friend from Philly. He had a good laugh saying it was nothing like it would be in PA since it wasn't with the kind of cheese they use and it had mushrooms. I wasn't expecting mushrooms either since I didn't see that listed, but I love mushrooms, so it was a nice surprise for me but would be a bad surprise if someone didn't like them! We sat outside but the traffic on 99th made it hard to converse. Maybe a little privacy fence/sound barrier could make it more pleasant. Friends ordered the regular burgers and said they were fine, but were off put that combos substantially more. All of us would have preferred paper over plastic cups, but were pleased at the paper liner and reusable basket since that's the minimal waste and no-plastic/styrofoam we prefer, so 3 cheers there.

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    Menu
    Menu
    Spicy Korean Steak Tacos Combo
    Spicy Korean Steak Tacos Combo
    Benny makes everyone feel relaxed

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    Benny makes everyone feel relaxed
    Booty's Wings Burgers & Beer

    Booty's Wings Burgers & Beer

    3.7
    (460 reviews)
    2.0 mi
    $$

    This was our first time eating at Bootys, and it definitely won't be our last!…read more My husband ordered the fish and chips and really enjoyed them. I had the fish taco with Baja sauce, and it was absolutely delicious. Even better, it was only $4 as part of their Tuesday food specials - such a great deal! My brother and sister-in-law, who were visiting from out of town, ordered the chicken wings and couldn't stop talking about how flavorful and delicious they were. I almost forgot about the hand dipped fried mushrooms. FINALLY found a place who makes these right! I would come back for the mushrooms alone. Bootys has great food and drink specials every day of the week, so there's always something worth checking out. The atmosphere is exactly what you'd want from a sports bar that's fun, lively, and packed with TVs, so there's not a bad seat in the house if you're there to catch a game. A special shout-out to our server, (Apology because I forgot her name) who was outstanding! She was attentive, genuinely friendly, and her positive personality made our entire experience even more enjoyable. She even took a great photo of our group for us, which was such a thoughtful touch. Let's just say that she was the complete opposite of the hostess who seated us. One last tip: if you're able to pay with cash, it's worth doing because they offer a small discount on your bill. Great food, great service, and a fun atmosphere. My husband and I will definitely be back again soon!

    Booty's used to be my local watering hole, but over time the service started to slip, so I stopped…read moregoing. Last week I decided to give it another shot, because no matter what, the wings were always on point... wow, what a difference! The change was immediately noticeable. The staff was friendly, professional, and genuinely personable. I sat at the bar and couldn't help but notice how smooth and seamless the entire operation was. I especially want to highlight Tara, the bartender. I didn't even have to ask her name as she was clearly the go-to person. Anytime there was a question or concern, the team turned to her, and she always had a quick, effective solution. Even without firsthand bartending experience myself, just listening to the conversations made it obvious how knowledgeable and capable she is. What stood out even more was her teamwork. If she had a free moment, she was proactive about helping others with their tasks. It never seemed like a burden... she genuinely wanted the team to succeed. You could also see how responsive everyone was to her, which speaks volumes about her positive attitude and strong work ethic. Between the consistently great wings and the huge improvement in service, Booty's has officially earned its way back into my regular rotation. Highly recommend checking it out again if you haven't been in a while.

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    Lots of seating options
    Lots of seating options
    Burger and fries
    Burger and fries
    Bar area

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    Bar area
    Angie's Lobster

    Angie's Lobster

    4.0
    (283 reviews)
    2.9 mi
    $$

    No one's doing it like Angie's! I was in the area and heard about their $4.99 salads through an…read moreemail I got today. I'm not a lobster fan but they have so many options besides that, including shrimp, other seafood, salads, bowls and burritos. They offered discounted salads last year and I loved supporting them, so I'm glad they brought them back. I came at a great time, around 430, as there was no line. I ordered my favorite: the Asian salad (cucumbers, sweet potatoes, red onions, broccoli) with grilled chicken, half spinach half romaine. I also got their spicy honey ranch salad (tomatoes, cucumbers, fried onions, corn, pepper jack cheese) with falafel, same base. The second salad comes with a ranch packet *and* a spicy honey packet, very generous. I enjoy the mix of flavors and textures of both of these salads. I ate one same day and saved the other for the next day (I've asked for protein on the side to make it easier to heat up). The employee who took my order and gave me my food was friendly. Make sure you have a credit/debit card or phone because no cash is accepted. The only off thing was that I was given forks in my bag, which hasn't happened before. They're big on sustainability and don't have straws, napkins and silverware are available by choice. Such a great deal and it's a filling meal. Definitely recommend Angie's and really hope they open up more locations, especially near me!

    First time checking out Angies and they have won themselves a repeat customer because what do you…read moremean I was able to get 2 massive breakfast burritos and a cold brew for under 10 dollars? I placed an order to go and it was ready for pick up by the time I got there. My cold brew tasted amazing and I was in and out really quickly. The person who handed me my order was also really kind. This is going to be my new go to when I need to grab a quick lunch or breakfast or both because they have an amazing deal too!

    Photos
    The kitchen
    The kitchen
    Left is chilled lobster roll, right is warm lobster roll and fries combo
    Left is chilled lobster roll, right is warm lobster roll and fries combo
    Warm lobster roll meal with extra meat, seasoned lemon butter and Angie's sauce, soda

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    Warm lobster roll meal with extra meat, seasoned lemon butter and Angie's sauce, soda

    Portillo's Surprise - burgers - Updated July 2026

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