First time trying a Portillo's in AZ. Was hoping that the food would taste better than other "non Illinois" locations I've been to and it delivered! The drive thru line moved efficiently. And Sara was so friendly bringing out the food! The bacon cheeseburger was very good and the fries were perfect! read more

Long wait for food which is why 4 stars BUT everything I've had from here is AMAZING. Seriously the best chicken tenders I've ever had in my life! Cute restaurant if you're eating in too :) read more

I have tried everything except the desserts. Everything I eat there the food is delicious. I would highly recommend this restaurant. The serve a limited adult beverages. I was surprised since the atmosphere is unique. Let me know how you like the homemade cakes. read more

This was my first visit to the new Surprise restaurant. I've visited all the others over the years in Scottsdale, Tempe, Avondale and Peoria. One welcomed change from the other locations are two self-serve soft drink and water stations. The Italian sausage is very spicy and the ability to get quick refills, particularly for the small courtesy water cups, was great. My wife had the Italian sausage sandwich, I had the beef and sausage combo with fries. Food was delicious, exactly the same as the other locations. Only problem I had was finding the restaurant as I wrongly assumed it was in the Village at Prasada complex. This restaurant is on the north side of Waddell opposite Costco on the NW corner of Waddell and Sarival Ave. Also, until the retail development and road widening is complete, the only way in is from the west bound right lane on Waddell. read more

Portillo's Surprise - Italian sausage sandwich with sweet peppers and grilled onions - Burgers Near Me - Surprise, Arizona

The food is inconsistent in quality. Sometimes it's amazing, but that is kind of rare. Most times it's just good. Which, again, isn't bad. It's just not what I remember Portillo's always being. You used to be able to count on Portillo's for its consistency, but that seems to be going out the window. I'll still go there because it's usually not bad, but my expectations for Portillo's used to be a lot higher. read more

If youre going to charge for a side of cheese sauce maybe put it in the bag....my husband and I just left there and no cheese sauce after being charged. read more

These Italian beef sandwiches are not the best. The location in Scottsdale was great as the meat is actually cut thin and the location in Surprise ii's mush. Tried it three times and will not be returning. read more

Our party at five had the best dinner ever! We ordered the chili dog, two Italian beef sandwich's, two Italian beef sausage combo. I chose my extra gravy on the side so I could control it. Loved it that way. The pepper add ons are worth it-- totally kicks it up. The beer is served in a frosty schooner. So refreshing. Looked around us, and there was a spoon on almost every table which says something. This place was hopping and now I know why. Had that Chicago taste. Enjoyed the employee hospitality, very positive and upbeat. read more

We ordered online for delivery . Very simple and user friendly website. Although the website said the delivery would be 45 minutes, we had our food in 25 minutes. The order was correct and delicious! The delivery person was professional and friendly. This was our first time ordering online for delivery and we couldn't be happier. The food is fantastic! read more

Okay, went back and tried Portillo's again and this time everything was just fine. The Food was Prepared well and Fresh. The service was excellent and the order was correct the 1st time "Yea". The place was clean and well stocked with condiments. Thanks!!! When Your Bad , Your Bad and When Your Good, Your Good.... I'll always let you know..., read more

Nice staff, quick service and good food! The drive through was a little hard to figure out in the dark the first time with the construction, but I got there. The drive through is cashless, which is fine for me, just a heads up! read more

We have never had a problem before, today went through the drive through, the line was long, the second lane was closed. We ordered our food then pulled up in line. We waited a while before we got our food. Got home the burgers were cold, the onion rings were overcooked and the fries were very salty. We ended up throwing over half of the food away. The only good thing was my chocolate shake. I hope things improve we go to the other stores with no problems. Thank you Celeste Samson read more

We got food but wasn't what we ordered. chicken Caesar salad came without the chicken. Italian beef sandwich ordered peppers and to be dipped, no peppers and not dipped. Total was 20 something, not worth it. read more

$32 for an oily beef sandwich combo and a kids hotdog combo. I will never understand top tier restaurant prices for really mediocre fast food. The drive through order person was really nice. Prices need to improve read more

Always a good experience!! My large order was perfect, forgot nothing, and CB it was delish! read more

went here recently with my grandchildren... and boy was i one lucky lady. i was helped by the most generous soul, her name was cami. give the youth a raise. i mean seriously, this was one hard working puppy! She was on top of my order, and me and my grandkids were more than satisfied!! please hire more people like her... Our food was delicious, and the restaurant it self was spotless. Usually we don't eat in sit down resteraunt just because of the atmosphere, and of how (and i dont want to stereotype.. ) but usually dirty they are. Yet we felt welcome in here... So thank you, to cami, and the portillos staff for making us feel welcomed!! i'm glad to consider myself part of the portillos team! #givetheyoutharaise #portillosteam!! read more

We ate at restaurant. Called our number to pick up food. Both orders of fries barely warm. Went to counter they gave me new fries. Ordered Italian sausage sandwich with mozzarella room temp. Brought to counter they gave me another one that was slightly warmer cheese was shredded and would not melt. Not a good experience. Loved this place in Illinois, not the case here. read more

Stopped in for quick lunch. Excellent service, I devoured a greek salad with no onion and grilled chicken breast. The had Italian vinaigrette for me. Nice clean place with oldies on radio. Girl upfront gave great service. Priced well too! read more

Bought beef from dick in Chicago for 50 yrs and the beef I got today was at least half of what dick use to provide on his beefs

So glad to see Portillo here in Surprise!! Food, service, and Ambience is alway top notch. Fries and Cheese Sauce great snack!!

Food was good and quick services. Nice customer Service, was nice & clean.I suggest to take a visit & really good hamburgers.

I was extremely excited to see Portillo's restaurant near my home. This is the second time visiting. Both times the food and service was well below what I'm accustomed to, compared to other Portillo's I have eaten at. We ordered two char broiled burgers. I really do like that char taste. When we got home, which is not far, the burgers were Stone cold. The fries are so over salted had to throw them out. The onion ring my wife loves, were so overcooked, They stuck together and were burnt. We also had to throw them out. The only thing worth eating was the hotdog we ordered, and the chocolate shake, My wife ordered that they had forgotten and we had to remind them about. Hopefully they get their act together soon. Until I hear different I won't be back. Don read more

50 minutes in the drive through .... Still no food Never have I waited this long and there is no way to get out once you are in read more

Portillo's Surprise - Slowest line ever - Burgers Near Me - Surprise, Arizona

Damn. Placed the order below on 10/19/24. Order was placed in the drive-thru, then I waited in line to get to the window for approximately 10 minutes. Finally get to the window, and the Portillo's employee says something that sounds like "We're out of ice, so if...(didn't understand the rest)". I'm sure I had a puzzled look on my face and asked her what they were out of. Her response was, "I S". I'm sure I still looked confused, but then it hit me. I said, "Oh, you're out of SAUSAGE? For the Combos?" Ah! A breakthrough! So I asked her if I could just get Beef Sandwiches the same way instead. About 5 full minutes later, she comes back with my order, and I ask her if there's a price difference between the Combos and Beef sandwiches. She goes back in for another 5 minutes and comes out with a receipt saying she corrected the charge to my account. Get home to find that there are only Sweet Peppers on the Beefs and we got an extra piece of Chocolate Cake. We love Portillo's. Please, please, PLEASE train your staff so Dick Portillo would be proud. 2 Combos w/ Sweet & Hot Peppers 3 Large Fries 1 Slice Chocolate Cake 1 Slice Salted Caramel Spice Cake read more

Always great food. Get the beef sandwich with Italian sausage with sweet pepers. You won't be disappointed

For the price of 1 sandwich, you can eat at the all you can eat buffet on bell.. I'M not going to pay 17.00 for a 6 inch sandwich... Do better read more

Delicious, love the chili dog and fries. Yummy! Affordable prices. Fast service, drive thru or dine in!

Jasmine - & also Drake the Crew were exceptional today! Smooth service and helped switch out a sauce/dressing for us. Food was fast & hot! We will be regulars & this is an old school home time favorite read more

Good italian beef burgers. Fast service. No frills, but reasonable and good food. I'm going back in the future.

The food is OK but the strawberry shortcake it definitely makes up for that! must have if you go to Portillo's!

Food was subpar. Green pepper was barely cooked, gravy lacked flavor, fries were lukewarm. Not one bit comparable to the original out of Chicago. Poor excuse for an Italian beef sandwich. read more

Terrible. It's so overpriced and the food was terrible. Would not recommend. Would not go again.

Have since gone back and tried it again. Order was right and the burger was juicy and delicious. Fish sandwich was crispy and flavorful. Get the cheese sauce. Just do it. The strawberry shortcake was literally what my mom makes me for my birthday for the last 38 years. I love it. Eclair cake is so good. Great rebound from last time and will be back. read more

There was a customer in front of me who asked about a military discount, I witnessed there was in fact a 10% military discount acknowledged on the kiosk but was adjusted to no discount without incident or explanation by the lead walking by named Katie. The patron didn't argue but had credibility and credentials. read more

First time for me! A little Pricey but delicious! They just opened so the setup is a little janky, but that's to be expected. All new businesses are being build around it so it's wide open parking lot with cones everywhere. One lane drive through is open with a girl sitting in the 110 degree heat taking orders. I got a single party rodeo burger which comes with bacon cheese and red onions. Very tasty. Not a fan at all of the crinkle cut fries that taste straight from my elementary school cafeteria. I got a large combo with a soda and it was $17.99. Next to me I'll definitely get onions rings with it! After ordering I drive around the corner and see 50 cones lined up alongside the building. I pull up to the drive through window since I got no instruction from the order girl. I can't get close enough to reach out for my order due to the cones. After 5 minutes I see girls pop Out of the door 50 feet in front of me so I pull down and get my order. I'm sure this will get better as staff is trained and parking lot gets settled. One thing I didn't like is that it was a moneyless operation. Meaning cash is not excepted. Hope this is a temporary thing as I don't support the idea of a cash free society where every purchase must be made with a card and tracked. Plus you're encouraged to donate the change to whatever bs charity that probably never gets it anyway. I will be back again as they have some cool hotdogs and beef or sausage sandwiches also about $18 for a read more

Portillo's Surprise - Rodeo burger - Burgers Near Me - Surprise, Arizona

Wife and I went by and had chili cheese hot dogs, onion rings, iced tea and chocolate cake. Hot dogs okay, but expensive. Onion rings same old mass produced, tasted okay for what they were. Stay away from the iced tea. Chocolate cake is good but had a frozen thawed out taste. But my gosh, the noise level is terrible! Employees try to be cute when announcing when order is ready which is constant and manager trying to keep employees motivated, have everyone constantly yelling cheers together. Impossible to have a conversation. May go back and try the salad, drink water and sit by front door where noise level hopefully lower. Recommend? Probably not. Will go across the street to Whataburger. read more

This is our first time here here! The lady at the counter, Kaleighann, was PHENOMENAL! Very kind and patient in answering any questions we had! She even gave us a sticker! I got the Beef and Cheddar Crossisant, and hubby got the Big Beef Sandwich that had sausage on it. We shared onion rings and fries and got a slice of lemon cake! Highly recommend coming here for some tastes of Chicago! read more

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I ordered a Chicago dog - leathery dry and just bad - the bun was ok, I was expecting a similar experience to their Tempe location - it wasn't even close, we ordered other things, fries and an Italian beef. Hard pass the beef was dry, felt like it was pre made and sat for a while. If I hadn't done drive through I'd of taken the entire order back. read more

If you enjoy freezing while eating, this is place for you. The air conditioning definitely works. As for the food, if you like hot dogs, make sure that you have a straw. I ordered 2 hot dogs for myself and 2 for my son. The buns were so soggy that they literally dripped (water I assume) while holding them. I couldn't eat the second hot dog as it was to soggy. Talk about a waste of money and food. I would like to say that they are on a learning curve, but the Surprise location has been open for many many months. I won't go into the hard fries. Not a good experience. read more

Great food. Love the sausage sandwiches! Only wish they had some shade trees in the parking lot. Living in AZ requires shaded parking if you don't want your car to feel like the depths of hell. read more