The food was horrendous. My vegan dog was disgusting. The onion rings were all flour and grease. The service was the usual fast food restaurant. The speaker-phone system was so muffled we couldn't hear the names that they were calling. The ambiance and decor are great, like a throwback in the 60s. But I wouldn't go back for the foods even if I like the atmosphere. read more

Omg yes go get the cake shake and the strawberry shortcake!!!! This place never disappoints me and I'm so happy we have one in surprise now don't hesitate RUN! (They also have cute merch inside) totally a cute place for a sappy romantic date or even a family dinner read more

As always thw food is fire.dont matter what state you are in . The quality of the food is always on point and now they serve pepsi.win win for me read more

Beef sandwich was out of the world! Juicy messy! Just like it should be! Portillo's is from Chicago! I know them well!

My wife is from Chicago and having a Portillo's is amazing. This location got off to a rocky start with wrong orders but I forgive them. The veggie dog combo is a bonus for the vegetarian in your life. The Italian beef will blow your mind. And don't forget the cheese sauce. read more

Great food! We go to Portillo's often. We have always had a good meal and great service!

Great food fast service. Fair prices. Italian beef tasty, hot.and flavorable. Hot cheese for the fries good.

So happy Portillo's is in Surprise! Coming from Chicago, being able to enjoy Portillo's is a dream come true. Awesome food and great service. read more

I enjoyed the food and service, it was quick and the lady who helped us was such a sweetheart. Will be coming here again!

We had such a lovely experience today. The food is always great. Today, my mother and I were greeted by two workers. They came by our table several times to see if we needed anything. They were constantly on the move, keeping everything clean. I made sure to let the manager know how impressed I was with the friendliness and cleanliness. We also made sure to tip. Visit this establishment and tip the workers. read more

I will never return to this place again. Food is a rip off and tastes awful. I had a beef sandwich on a hoagie roll and chili and they both tasted awful. Never again read more

We have gone four times since they opened. First three times were actually great! Loved the food. Service was below average. But the food was good and they were fast. This last time was yesterday and I brought two more friends with my husband and I. Food was awful and nobody liked it or barely touched it. Very disappointing. The Italian beef sandwiches were bland, barely any peppers, and too wet. I tried the chicken sandwich was very wet and soggy. Fries were limp. First three times they were perfect for a crinkle fry. My friend got a Greek salad but it was packed full and very wet. Not an easy bowl to mix the salad around. Waste of money this last time. read more

Great fast food! I order the Italian beef dipped, with green peppers, and giardiniera on the side, to add some spice. Sometimes I add the sausage to beef. You can get the beef dry, Portillo's style (light on the juice, or dipped. Love this place! IF you love chocolate cake get a piece, its incredible. read more

As usual, Portillos delivers the finest Italian beef I am Vietnamese Valley. I've been a Portillos customer for over 40 years. I originally was visiting Portillo's when I lived in Chicago area. The new restaurant in Surprise Arizona carries on the fine record of the original restaurant. The Italian beef is well done, juicy and served in an adequate abundance. I would not suggest to people to have the fully dim led sandwich because it falls apart. An option is to ask for a serving of the juice in a cup. The Italian sausage sandwich is great and the sausage has great flavor. I personally like the sausage and Italian beef sandwich. The french fries are adequate, depending upon the cooks sense of what will the right color. It might be best if the owners were to contact McDonals and license the automated deep fryer they use. The hamburgers cooked well, but I don't go to Portillo's for hamburgers. The ambience of the restaurant is nothing but a 1950's diner, but you go there for the food and not for the decor. read more

I'm a Chicago transplant (5 years) so I know how Portillo's food is supposed to be. In Surprise, I've found the burgers to be pretty good, the fries average (generous serving but limp), and the beef sandwiches disappointing. Back in Chicago I would order a beef sandwich and could only get through half of it because it was generously filled with beef. Here, not only do I finish the sandwich but am sometimes left somewhat hungry. Come on, Portillos! You charge enough for the sandwiches, how about putting the "Chicago" amount of beef inside! There's a reason your Chicago area restaurants have cars lined up for half a block to order take-out. Not seeing that here, are you? That could be why. read more

Portillo's has many different menu items to satisfy your pallet. I'm from Chicago, so I was happy when they opened 5 mins down the road from me. If it's your first time trying Portillo's. Go with a Beef and/or a cheeseburger. A hot dog with everything. Fries...I like them with the cheese. Chocolate cake shake. Many of the salads are good and if you need to bring a dessert home or to a gathering order the chocolate cake. My favorite fast food place. Service is good. AZ just needs to speed it up as a whole. Ambiance is fun. read more

This place just opened here and Surprise and I am very happy I came and checked it out. Not only they have burgers, but they also have delicious hotdogs french fries and many other things but I did order the burger. The place is huge inside very family friendly the food is delicious the way I would explain it is good quality fast food. The service was amazing. The place was super clean. Very nice place to bring family and friends and not break the bank. read more

Great food and customer service My hot dog and roast beef sandwich was just as I remember in Chicago Great customer service as well read more

usually go to the one in Buena Park but was shocked there's one out here! So cool! Same quality food always hits

Food was average. Service very good. Store had just opened so still working out the bugs!

My first visit I had a hotdog it was excellent. I also had fries which were great. I love the fat fries because the skinny ones and In-N-Out Burger are cold by the time you get home every single time. Went back a second time a couple of days later because I really wanted to try the charbroil burger, normally I'm a Culver's fan but oh my goodness this burger was huge and good and the condiments were fresh. The tomato and lettuce were fresh and crunchy. It was the best burger I've ever had next to 5 Guys which has priced themselves in this market in my opinion. Portillo's is my new go to place for burgers and dogs!Service was very good and I love the restaurant. It's so adorable. read more

Small dig sitting on the seat,and eating off the table. No one thinks about customers with severe allergies. DISCUSTING AND SELFISH.

We went to Portillio's in Surprise for lunch. It has been many years since I've been in Chicago to enjoy beef sandwiches and went to many of the various stands around the City. Portillo's Chicago Beef Sandwich was disappointing. The roll was very good, and the sliced beef was dry. I added the peppers, and what a disappointment! They were OILY and slimy. One person had a sausage sandwich, and that was it. Just a roll and an OK (but dry) sausage, but no sauce. What's with that? The salads were all good. A nice young man came by each table to ask if he could clear the wrappings, etc., and we all commented how great that was. read more

My husband like his Italian beef sandwich with peppers and dipped. He swears how delicious they are at the other locations but this one in Surprise is subpar. We have gone twice and both times it was just awful; no flavor and when there is a flavor, it has a odd taste to it like a chemical. Their hamburgers were just ok. Whataburger is much better. Had an Italian beef sandwich with a kabalsi sausage covered with the beef. Half if it was pink inside, the outside of the sausage was black burnt. The Cheddar cheese steak on a croissant was soggy, very little cheese or meat and no taste. All in all, it is my final trip there. Over 40 dollars for a crappy meal for 2. Crazy to think this is a new place and it is this bad already. read more

Been twice. First time got the beef sandwich and the bun was dipped in Au jus. Good but 1/2 was through the bun fell apart. No more sandwich Second visit was a Chicago dog. Good. Only problem was the pickle slice overwhelmed it. Couldn't taste anything but pickle slice. Removed it and it was a tasty dog Next, try the chili read more

Love the idea of the food but somehow the bun is soggy and the meat is dry at the same time. Peppers are awesome but they give less than a mouthful. Chicken sandwich was pretty good but they gave almost zero sauce. Left the sandwich pretty dry. read more

Every time I visit this establishment, I leave disappointed. I went there tonight specifically to support Willow HS. I placed my order online but encountered issues when trying to apply the Willow code, so I thought I could resolve it in-store. Unfortunately, the manager on duty, whom I've interacted with before, was not helpful at all. He informed me that nothing could be done. When I suggested canceling and reordering, he told me I could only cancel through the website, which was frustrating since that's not where I made my order. Having been a manager myself, I know how easy it is to cancel orders and make exceptions to ensure customer satisfaction. To top it off, my order wasn't ready when promised; in fact, it wasn't even started until I inquired about it. I ended up waiting even longer for them to prepare it. At this rate, I might not return to this place again. read more

Tried the new Portillos, we went in the drive through there were about 4 cars in front of us, it took about 15 minutes till it was our turn to order, they had us park and wait until our food was ready, it took about 15-20 minutes the food was okay nothing really stuck out, it wasn't bad just not worth the 30 minute wait, if your looking for a quick bite this isn't probably the best place. read more

The girl who took my order in the drive-thru was amazing, very personable, and patient. Being a new place and new employees I expected to wait a little longer than normal, I have no problem waiting. But when I get to the window and a manager is speaking to what looked like an employee in training and speaking down to her like a she child and then comes up to my car waving her hand and says "what I'm gonna have you guys do!." First off, I was the only person around, and felt the need to order me around liked I worked there. I was then rushed to move forward to help keep the line moving. I don't mind moving but the how she spoke to me was the problem, her tone and body language were not appropriate. I wanted to add adrink to my order (something very simple) but before I could say a word she's waking away.So I moved forward out of the way where she told me to park and I waited... and waited some more. When the food runner came out with my drink and my bag of food I asked if I could possibly add a drink to my order- I had my card in hand ready to pay for it. The kid with the curly hair chuckled and said "its a little to late for that." Well thank you for making a paying customer feel that coming to this establishment is an inconvenience for you and your bossy manager. read more

Our favorite. But they either forget the extra gravy or cheese sauce. We have yet to receive them together. Gravy is eh, we don't pay for that. But the cheese sauce is an up charge so that gets frustrating. read more

Great food! Beef and Sausage combo, Maxwell Street Polish, Chocolate cake, all delicious! If you like spicy , get the giardinara, a Chicago staple for Italian Beef sandwiches! read more

Nothing beats having one in Chicago so that the 4 stars:) But they sure can quench a craving. Get the Choc Cake!

This place is top-notch. Sandwiches, hot dogs, hamburgers are terrific. The atmosphere is friendly with a 50s theme. Only negative, they need to serve patrons eating in with food on a tray rather than inna bag. read more

Although they can be very busy , the staff is super friendly and they really work hard to keep the restaurant clean. The food is very good , not fancy but always tasty. read more

Food is always good! Noise level is very loud and at times annoying! Go a little earlier before the crowd and it's fine!! I only wish they would bring back a tamale and a tamale boat with chili!!! Service was good at the counter and cute surroundings with the music playing! read more

4:25 on a Sunday. since they "close in thirty minutes" all the booths are closed. tables are open but no one is allowed to sit where they would like. "we have to proactively clean the booths so we can leave on time." Doesn't make sense so I asked the supervisor and she confirmed this. Then 1 minute after I spoke with the supervisor she announced on the intercom to her employee to "please be proactively cleaning the tables" I guess this is normal. food is good. Service is crap. read more

Extremely poor customer service! Won't take money in the drive through lanes! Have no idea whether or not the food is satisfactory because the line was so slow. read more

I've been in here a few times. The staff are very friendly and helpful. Some of the items are better than others but that is just personal taste. I usually get the Italian sausage and a garden salad. The house bread that comes with the salads is very good and I tend to order extra. Depending on your order, be prepared to wait. It may a take a bit but it can be worth the wait. read more

Always check your bag this is the second time they gave forgotten to give us fries dogs our meals. Family of 5 you spend $60 and they screw it up often read more

Just went through the drive through and the order was wrong. Beyond frustrating. Is it that difficult?