Last week I needed to get notary for 3 documents. I took care of 2 of the documents and needed my husband's signature on the third one so I had to return another day with him. The problem was that they close at 6pm on weekdays which is earlier than when my husband can get there and we could not wait until Saturday since this was urgent. So the next day my husband left work an hour earlier to make it in time before closing and I called Willy (the person who does the notary) and informed him that we were running a bit late but will get there as soon as we can. We got there at 6:05pm and they were already closed. Willy was wrapping up for the day but unlocked the door for us to complete the notary even though we were 5 minutes past closing. We were so happy that they were able to take care of this for us. Thank you so much Willy for caring about your customers! read more

The guys are super nice when I bring in prepaid packages to drop off. Park on the side near Togos to avoid the Safeway craziness. The staff are always friendly and effecient. read more

Great find thanks to yelp, my first time ever shipping a package. The staff was very friendly and helpful, made the process more than easy. I will recommend anyone needing to ship a package, fax, or notary to this location. Thanks again for the great customer service. read more

PostalAnnex - Sending out my first package, great customer service - Shipping Centers Near Me - Dublin, California

Horrible service and rude lady who is there all the time- think she might be the franchise owner! Not helpful at all and over charges for everything! I hate going there. I am going to find a different store for my mailing needs- I don't know how someone with such poor customer service can run a store. read more

The worst customer service ever. Went into there today. I try to get postage for bubble mailer and the tool behind the counter told me i had to ship it. So i took my mailer and went to the post office and was charge 3.45 for postage . Not shipping.Will never go back and telling everbody i know not to go there. GET BETTER Employees! read more

Poor customer service. Rude over the phone when I asked a simple question about a package I shipped from the location.

I'm writing this review about a customer service associate that work's in the morning hour's at your business his name is Robert. I do many shipments during the week each morning when I arrive the greeting's are warm, friendly and a special touch acknowledging my name his knowledge and accuracy about all issue's concerning his job and duties are outstanding.!!!! I enjoy being greeted each morning by a wonderful employee like Robert. Thank you Robert. read more

Very quick and very complete! Helped us out a ton for a variety of things from packaging to Notary! Only star deduction due to cost of shipping and packaging. Other than that, no complaints! Super nice people too! read more

Very friendly and helpful staff. They had a working print machine where I could just plug in my flash drive and make copies in a jiffy.

Where I go to for mailing packages and letters. Lovely store. Lots of cute stuff inside. But the best thing about this store is the staff: always friend, always helpful, always polite, they apologize for taking so long to process a customer, and they always wish that you have a great day. I always leave this store feeling light and happy because of the service. I think they have one of the best customer service I've seen in the Bay Area so far! read more

Came here after paying double for a passport renewal photo that wasn't even the correct dimensions. The women that helped me was professional and courteous. No wait, great prices. Will come here again! read more

The Postal Annex in Dublin has such wonderful customer service. We used their notary services and the gentleman was efficient and courteous. We called ahead to make sure he was available and it was a very easy transaction. Very Military friendly. read more

I will never again drop my USPS packages here again!!!! I came and dropped off my package and got a receipt for it. It was placed in a shopping cart in the corner of the room that was out of the line of sight of the workers. I told myself not to worry, it should be fine. Two days later I went to USPS.com to track the package and found that the label was created but USPS never got it. No package was picked up so no tracking. It has been 13 days since I dropped of the package. I was on hold with usps for countless hours waiting to speak with a representative. They can't help me since the never got the package and never scanned in their system. My guess is that someone took our package from the cart and walked out! Someone is probably reselling my phone right now on eBay. It's just so wrong!!! read more

The staff are extremely nice, helpful and efficient. Best service ever!!

Just happen to be in shopping center and had something to return so dropped in. Definitely not helpful or friendly like my local postal annex. Im being generous with Two stars because I was able to send back what I needed but won't ever return.. read more

I went to this location to send a package to the east coast. I wanted to send it USPS priority mail. I usually go to the post office directly but was driving by and thought I use them instead. They quoted me $60.00 for a 5 pound package. I thought the qoute seemed very high so I brought the package to the post office 1.7 miles away. For the same service for the same package the post office quoted me $15.30. That is a huge difference!! What a rip off!!! I can't believe they can get away with that. Stay away. Save yourself a lot of money. read more

These guys have the worst customer service. The Asian guy that looks like the owner was very rude and raised his voice at me just because their site on google said they close at 4 PM on Saturday and wanted to double check on that and when he said no we close at 3 PM I told him to update his hours and that's when he started yelling at me. I will make sure to pass the word around so no body will go here. read more

The most expensive post shop ever!! I need to mail a tax return form use USPS certified mail, costed 9.6 dollars!! I've mailed one before in USPS, it was 3!! Plus, a Fedex envelop，a cheapest choice is 26 bucks !!! read more

These folks are amazing! I have been using this location for the last 2 years. I use this location as my business address and have numerous incoming and outgoing packages on a daily basis. They go above and beyond. Always doing whatever they can to make things easy for me. Ernie, Willie, and Robert - thank you! - Jeff read more

This is a convenient little place to mail your stuff from. A little more expensive than the Post office - but it beats driving across Dublin. I mean I would much rather give my gas $ to a local business than the big oil companies. At any rate - they have plenty of last minute gifts in there and they even do passport photos - 2 for $10. read more

Decent place to ship stuff if I'm too lazy to drive up the road, or on off hours/days. Prices are high but hey they're just trying to make a living. Edit: Willy here is super nice and has helped me now on several occasions so I'm gonna give them a couple more stars. I'd rather go here now than drive down into Pleasanton to the post office. read more

I really liked that this postal annex had a lot of novelties in the shop that one might need to pick up last minute cute cards for all occasions mailing supplies of different varieties friendly staff read more

Friendly service and they offer lots of options for packing and shipping.

I've been here numerous times and all the attendants are always very friendly. It's simple and quick service for all my postage needs. The owner is generous and gives discounts off the additional labor charge sometimes. They always show you all your options and let you know how much everything costs, and they do a great job with packaging. read more

had to ship a cigar box to portland, so i definitely needed the right shaped box to fit my needs... Postal Annex provided, how exciting! $3 for the box, $11 to ship, i was overall pleased with my purchase and service received. Wished that packages could go out same day if you show up after 5pm though, but i understand that's the biz. read more

Will and his wife are great! They are informative, have various products, and work with you. They also are very nice to their customers, and build relationships with frequent ones. read more

This is the best place to get your passport photo taken! I walked in and was literally out of there in less than 10 minutes! The gentleman who took my photo was very helpful and even offered to take more photos if I didn't like the way the first ones looked. The photo was printed and I was on my way. Friendly, helpful, and fast customer service! Thank You! read more

The owner Willy and sales associate Robert are very helpful. They are always kind and courteous and ask how I am doing or my family. They will also give good prices and discounts if available. read more

Went there again for getting affidavit notarized, and to get some docs fedexed, and again received excellent service. I got my entire Fedex packed and realized halfway back home that I forgot to include an important paper. Went back and Will helped me put the Fedex packet all over again and include the missed document also. Very very helpful people are working at this Dublin center and understand needs of the customer to the fullest. Their only purpose is to provide the best to the customer. Thanks so much for all the help guys.... I think now all my notary or postal services will now be from Postal Annex. read more

The ABSOLUTE best place to handle all your postal needs! Friendly staff and prompt service!! I used the notary service which was very quick and efficient. I highly recommend this place!! read more

How can you not love this guy, he provides with the best service always, and he is genuine in wanting to help his customers and remembers us by name! great place, I always take my business to them! Also they are always eager to help, which I love about them, and no rush for service, and they respond quick, when I needed an important fax sent, they handled that very quick for me. This is great place and it is a pleasure to do business with them. When I am back in town, I will always take my business to them! read more

Willy and Jenny, Heartfelt thanks for doing such a prompt and efficient job in mailing out my packages! It was great to know that my little business was in such good hands while I was gone. You two are the best! Verena R. read more

They get one star because my packages have always made it to the destination. However, anywhere I ship from seems to get the packages where I need. What sets shipping places apart is customer service and more importantly the amount of time it takes to complete a transaction - my time. This place has very poor customer service and long long long wait times. I went in to ship 4 boxes today and it took me 40 minutes. The staff works hard but the management can not hold onto an employee. I have been going here for 3 years now and it seems not one employee has made it more than a few months before they are gone. Also, they sale perfume - Why does postal annex sale perfume? not sure but it looks like it came from a duty free shop in the airport. read more

Always nice, very helpful, and give me a great deal for being such a loyal customer. I go here for many services and always feel welcomed!

This is my go-to place for notary service and mailing. Very personalized and friendly service which is rare nowadays. I have never been dissapointed by this place. read more

I have been going here for more than 1.5 years and the service is exceptional. I rented a postal box because I travel extensively. Willy and Robert always keep my packages safe and ready for my return. I have never had such great customer service with awesome people. Love these guys! read more

This place is the absolute best. The staff goes above and beyond the call to have great service. They always get to you as quickly as possible. Best shipping place ever. read more

To whom it may concern. This is a business that is run by POLITE PEOPLE. I have been to many businesses in my life,I am a 75 year old man. In this day and age I look for service and shades of yesterday. This man who runs this place is a WONDER. I will go from my home in Castro Valley to do services and by items to his store because of how I am treated. Thank You to him and all associated with this business. Mr. Donald Gelles 18489 Madison Ave- Castro Valley, Ca. 94546 Phone 510-886-1531 read more

Friendly and efficient. Dropped off special invitations and both employees were busy but greeted me. They are professional. Thanks for the great service! read more

I've visited this shipping company on several occasions. The staff is friendly and knowledgeable. They make sure everyone's needs are taken care of. I highly recommend this shipping location. read more