Pretty good though imo the way to get through the line isn't that straightforward and they are kind of slow to bring the food out. They are kind enough to actually bring it after I forgot to wait there for the sandwich haha. The deal is also a bit expensive and I ended up paying 15 dollars for a relatively small sandwich. read more

did not mess with the customer service... went 8/18 at around 8:15pm and the male bearded worker was quite rude and condescending, felt like he was trying to make a joke out of me for no reason? was laughing and looking at his coworker as i was ordering and making passive aggressive comments. just felt very unnecessary as i was smiling the whole time trying to laugh it off but yea i dont think ill be coming back here anytime soon the sandwich was also just pretty bad read more

The sandwich's were delicious . I got a pulled pork . The service was great & eating inside was cool. Don't forget to try the soup of the day read more

The food tastes fake and soggy it might not be soggy but it tastes like it. The service is pretty good except for the fact that it took an hour to get our food on a not very busy day. The setting of the place was nice if you like the worn rustic look. The restaurant also smelled like a ton of food smells mixed together which made my stomach hurt, this is obviously expected but most the time that doesn't happen to me, the food here just smelled unpleasant. Overall I do not like this restaurant, would not recommend, and would not go back without being forced. read more

1st time at this location. Just dropped into town for the weekend. It was a Friday evening, and i ordered a chicken bacon sandwich. The young man taking my order was nearly asleep and very irritable. Seemed like i was bothering him by ordering. The worst customer service I've experienced anywhere in recent memory. I nearly stopped halfway through while he made the sandwich and left the building, but i stayed and saw it through. Walking down the street as i opened the sandwich, the chicken chinks felt very "processed", and the bacon was ok... Frankly, no mattwr how great the sandwich would have been, the customer service had ruined it. I threw the sandwich in the trash. Hindsight: I should have left the restaurant at the first sign of trouble, saved my money. Decent location and atmosphere though.. read more

Came in for dinner and was surprised by the cute Ombiance and welcoming atmosphere. The employees were great, also very kind, and very attentive and super nice. I got the ham and cheese, which was delicious with a up of broccoli soup, which was also yummy. My Son. got a tuna and cheese sandwich with lettuce. He loved it ! My daughter got a barbecue chicken sandwich with a side of Mac and cheese she absolutely loved it. My husband got the meatball sub. He said that it was really good. The bread was super soft and very delicious and fresh. We also got a shake to try it was orange cream, and it was great, just a suttle orange flavor with a cute cookie on top that was super yummy too they should sell them by the bag. I think it's fair to say we will be back. read more

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First time in a Potbelly. I had the skinny Turkey and Swiss. It was toasted. It was pretty good. Came with a bag of chips and a fountain soda. Nothing I would run out of my way to get to do, but nothing to complain about. Operation runs fairly smoothly - three stations to order from. First you place your order at station 1 .... Pick your toppings at station 2 and then pay at station 3. No issues. Plenty of seating - but we were here during the summer when college was out. No idea how it is during the height of the school year. read more

I used to be a ride or die for this place, but then they got rid of all the people who are actually good at the job. The last three times I've ordered there something has always been wrong and I'm just done with it now. So far they have missed some of the toppings (my order is literally mayo, lettuce, tomato, and hot peppers), gotten the wrong size bread (just got a skinny) or didn't put chips in the bag when I ordered them. If you want a sandwich that WILL be missing half your order then this is your place. read more

Dont go here if you're a woman unless you want to be sexually harassed. My friend came in there last week on Thursday and one of your workers grabbed and held on to/caressed her arm. He was also calling her mama and babygirl, she left feeling very uncomfortable and upset. She nor I will ever be back. If this is the type of people you hire you need to reevaluate your staff. For a description of the worker he was African American and has dreads. read more

Expensive for the portions, but always a fan favorite! I always get the hot peppers on a WRECK. Ive been to several locations and this one always is nostalgic. I miss the old location at the bottom of Chauncey! Good days. Their tiny little parking strip alley is kind of scary to watch cars back in and out of... so save the hassle and park on street on in library garage parking. Theres plenty of parking here! read more

See this is the problem - anyone out there can take an order. But no one knows how to provide the order. The incompetence at this location is astounding. I placed a mobile order. Arrived to pick it up. Was greeted with: "Hey yeah we have a catering order so no orders are being processed until it done" "When's it going to be done?" "No idea, you'll have to wait" "So you'd like for me to sit here indefinitely until you finish?" ...Shrug and a demeaning look sent my way... "Ok, I'll go to Jimmy John's where they know how to actual give you a sandwich that you ordered. Please cancel my order" "Can't cancel your order until the catering order is done" Still waiting on the cancel and refund. While I wait, I'll be taking the business of me and my 69 extended family members in the area to Jimmy John's. Figure it out. Or better yet, just do catering orders so you don't mess up people's schedules read more

Very Disappointed: Use the link on the email they sent me it and it said BOGO and it charged my credit card for 2 sandwiches. I talked to the manager and he said I call call the credit card company but there was nothing he could do? I told he could credit card for one of the sandwiches, but since it was ordered on line he could not. He said I could come in tomorrow and let them run though at the store and I could buy one and get one tomorrow. I live in Mulberry, IN and we made a special trip to West Lafayette just to get it. I don't want to make another special trip tomorrow to buy another one! He could have at least gave me a coupon for a free sandwich later! I believe he was the owner or at least the manager read more

The staff here are so friendly and chatty! I appreciate how efficient they are while also making an effort to getting to know their customers. Sadly, the tuna sandwich (my usual favorite!) I had didn't agree with me, so I'm going to avoid that one in the future. read more

Don't you love it when you order a sandwich delivered via Grubhub, and when the sandwich arrives, there's no meat on it? This is the third consecutive order they have screwed up, so you call the Potbelly that made the sandwich and the manager tells you "you can either come in and get the sandwich remade (during a pandemic), or call Grubhub for a refund. I've got sandwiches to make, I don't have time for this." No apology. Just nastiness. Eat somewhere else. It's not worth putting up with the disgusting people who run this place. read more

This is the best sub shop experience, clean, friendly, and relaxed urban eatery stuck between the city library and campus with the best Subway, Panera, and Wendy's, a tad of McAllisters too. Menu isn't too big or offering anything all original (like that overly posh CoreLife) but it is familiar and gives fun additions few places offer like Buffalo Chicken and blue cheese. The app is smart - integrating gift cards and mobile payments. Starbucks leads mobile ordering (annoyingly! wish Starbucks would stop hiding hoards of cash off shore to avoid taxes!) and great to see others catching up. Our group of 5 was treated well and did subs and some various small dishes. I had a salad with extra Franks cuz some green and good kick goes a long way for me! The manager was super cool with my dumb gift card not wanting to work (felt bad about that!! guess older gift cards should be left alone). My Uptown salad came out like the photos look! Very surprised at this, everyone seemed happy and will have to come back. Have since been back three times! Salads continue to win big for me tho chili isn't near as tasty or rich as Firehouse. Today got two friends in for their first times. Both seemed real happy, Subway is dead! read more

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Woman taking our friends order was extremely rude. She was pushy and rushing him the entire sandwich process. A displeasing first experience. Unsure if we will be back. read more

Nothing fancy, but I grabbed a tasty chicken and cheddar sandwich with my choice of bun and ingredients all in a matter of minutes. The line moved fast, the employees were friendly, and the sandwich was reasonably priced. I had never heard of this franchise before, but was glad I stopped by when I was on the go and didn't want to take an hour to dine. Review #254 read more

Potbelly - interior - Sandwiches Near Me - West Lafayette, Indiana

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Just moved into the area and decided to stop in to grab a sandwich. Staff was nice and all was going well until the lady preparing my food decided it would be a good idea to talk about her being a lesbian and having a woman "spit in her mouth" to her co workers. Im not homophobic by any means but her remarks made me feel extremely uncomfortable and ruined my appetite. And for that reason i will not return to this location. Think before you speak. That is a conversation you have in private... not while preparing peoples food in a public restaurant. read more

Chicken and cheddar skinny sandwich barely had either. The chicken was very dry (I added mustard and pickle- still way too dry. I had to take off the top piece of bread and the fold the bottom piece with the meager toppings in half and had about a 3" sandwich. Their soups and sides weren't ready (went at noon on a Friday) - disappointing. The Wreck skinny sandwich - more bread than anything and also way too dried out. We won't be back. read more

DO NOT EAT HERE. Ordered for a group of 60, two days in advance. They proceeded to show up TWO HOURS and 25 minutes late! At one point they lied and said they're finishing up the last sandwich and would be there in ten, and showed up 45 minutes after that. Horrible experience. read more

My turkey and swiss barely had any flavor and the loaded potato soup was lukewarm and didn't taste good. The set up of ordering was all messed up and no one explained the process either. Overall not a good experience or sandwich. read more

Surprised to see I haven't given Potbelly's a review given how often I come here, but that's going to change! A real step up from the other nearby sandwich locations, I'm a big fan of the Mediterranean sandwich, especially for those avoiding meat. I hadn't had a hummus sandwich before but now I find myself trying to replicate it at home as well. I also need to credit Potbelly's with introducing me to zapps chips which has become one of my favorites, especially the slightly sweet voodoo chips! I've found that even when there's a line the service is pretty quick and during some of my Sunday lunches there's live music, another treat. read more

I am a very frequent customer here. I always enjoy my food and want to come back. My go to is the chicken salad sandwich with extra mayo. It is very tasty and easy if you need a quick lunch. It's not super fancy or classy, it's just quick and easy. The employees are very nice. The manager is almost always in the trenches helping out the staff. Try one of the milkshakes, it's 100% worth it. I will be back, but I'm sure they could have guested that at this point. read more

Potbelly - Chicken salad and a coffee milkshake! - Sandwiches Near Me - West Lafayette, Indiana

Always had a wonderful experience previously but got awful food poisoning and ended up vomiting heavily in the library bathroom. Must have been something wrong with the meat. read more

Ordered 2 sandwiches, 1 milkshake and a cookie. They screwed up 3out of the 4. The cookie was as ordered. This was for pick up and it wasn't busy when we picked it up. We rarely eat here, just when the students have cleared campus but they never get our simple requests correct. read more

Sandwiches are crazy good. Went in with friends 10 minutes before closing and they didn't shoot us any dirty looks. Staff was really nice

The lady that worked there was a true queen and the broccoli and cheddar soup was above average taste level and I was happily surprised. Also they convinced me to get a soda and I hate soda so nicely done . 9/10 environment / 7/10 taste read more

Three best things about this place: the bread, the pickled veggies, and the milkshakes. Sandwiches are good, but pricey. My favorite is the turkey on wheat. Last week, I ordered this and a cup of soup, which ended up costing me $8.03 with tax. Considering I just graduated, it seemed like a hefty price to pay for a decent lunch. read more

Not at the top of my list for sandwich places but it's still good!! The location is a little hidden, especially if you don't know your way around campus. But I love that they include a little cookie on each smoothie. It's also a bit quieter than other places on campus. I think it's a good place to meet up with friends. They do have limited parking for the actual restaurant but no worries because purdue has a big parking garage only a block away! read more

normally have great service and everything is as it should be. today, we showed up an entire hour before close, the two workers were visibly ready to leave. one girl was so incredibly rude and had a severe attitude problem. glasses, dark hair, overweight. food was great, per usual read more

The sandwich was so small and bare for the price I paid it felt like a slap in the face. There was at most 3 slices of meat in any given bite. The only thing the sandwich had was it's toasted bun which, paired with their apparent no sauce policy, made it a very dry sandwich. At $7 for a six inch sandwich of this quality, you could probably get a 4x return value from a comparable restaurant. My 2¢. read more

Potbelly, always a pleasure. The Wreck on white with everything. Extra mayo and peppers...and we're golden. read more

Potbelly - the wreck on white everything. extra mayo and peppers - Sandwiches Near Me - West Lafayette, Indiana

Was there a couple of weeks ago. The place was not clean. The table was so yucky the napkins stuck to the table. I ordered "The Wreck" and the wreck was a total wreck. The meat was almost nonexistent and the service was totally crappy/unfriendly. I was there at 11:40am. The girl at the front was wearing a Disgustingly soiled soiled attire. This place is yucky! read more

The sandwich was pretty good, but the customer service was terrible. It was my first time and they weren't helpful at all. I ordered an original size and they gave me a big size and charged me for it too. Won't be going back anytime soon read more

I got the "a wreck" with bacon and all the extras minus mushrooms regular chips and drink it was well worth the stop most likely to return read more

Potbelly - My meal - Sandwiches Near Me - West Lafayette, Indiana

Just my opinion, but the food was great and the atmosphere is pretty cool. It's a hidden gem on campus.

i had a terrible experience with the employee today. she was rude and disrespectful to me and my friends. cunt.

Very rude workers. A lot of gossiping and talking crap about customers with each other while serving other customers. The food is good for the most part though, kept me coming back despite bad service. read more

Had The Wreck on whole grain with everything. Man I gotta say, that sandwich was SOLID.

Potbelly's sandwiches are great. This place is by far the best bang for your buck when it comes to subs in the area. It's cheaper than Jimmy Johns and you get more food, they also taste much better than Subway. The staff here is always friendly and quick when making your sandwich. They sometimes have a person playing guitar and singing mellow songs which is a nice touch while you're eating. You can't go wrong with coming here. It's cheap, quick, and the food is good. I would highly recommend giving it a try. read more