My big Italian sandwich ($14!) was missing half the ingredients and had minimal meat. The Mediterranean on my order had no chicken. I will not be returning read more

Potbelly - Sandwiches Near Me - Minneapolis, Minnesota

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Waited 30 minutes AFTER the app said the order was ready. This was BS. In total waited 40 minutes for two sandwiches. Staff said "soon" at 5:55.. was 6:20 when I got it. No refund or compensation for the app telling me that it was ready then making me wait 30 minutes?!?! What the hell. read more

I placed an online order at Potbelly dinkytown and they lost my order or something. Eventually I got it and I asked what happened - if someone took it? It didn't go through? - because this wasn't the first time this had happened to me at this location. The manager said to me "what the fuck are you talking about? You got your order." Overall terrible experience - I really regret that I tipped 15% ahead. read more

This is the best sandwich shop ever! I got a sandwich and asked it for toasted, and it was perfectly toasted, and the cheese and turkey were perfectly hot and melted read more

Frankly I'm finding the number of low reviews rather surprising. Potbelly is a well-known commodity so I won't bore you with the usual blather about the quality of the product. The staff that we had for our visit was very friendly, and the restaurant was clean and welcoming. It's an older part of town and it was a back up option for another restaurant we were going to try to visit that ended up being closed. I would most definitely not hesitate to visit here again. read more

Placed a large order for our group at work but the sandwiches were not good at all. I order a chicken club sandwich and what came was a dry unappetizing sandwich. Bacon was burnt and overall taste was so bad I didn't even finish the sandwich, which I rarely leave any unfinished food. I won't be returning read more

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Great staff, awesome service with great efficiency. Great food as well ambiance. The customer was also amazing. I recommend if your around the area read more

Trash. I placed an order at 9 for noon delivery, and 3.5 hours later when I call to find out wtf happened, all they say is they can't deliver and they'll have to give me a refund. Thanks for the waste of my time. read more

Every time I walk in they're "not taking orders" and it has gotten REALLY annoying. The workers need more help in there because they cannot keep up with the demand of being right next to a college campus. The food is good, but not worth the frustration read more

There's one sandwich choice for vegetarians: The Mediterranean. It's all right, but for a "Big", it's quite a bit more than for a similarly sized vegetarian sandwich at Erbert and Gerbert's (in early 2020: about $8.75 for Potbelly versus about $6.50 at the Erbert & Gerbert's a block away. Prices are with sales tax.) (Note: I originally incorrectly estimated $6 for the Erbert and Gerbert's example.) The benefit of Potbelly is that you get your sandwich toasted. Yay. It also takes longer and their line system is inefficient on top of it. Let me give you an everyday example at Potbelly: Wait in line to order, stage 1. I order a Mediterranean sandwich, big on wheat bread. "Do you want chicken on it?" No. Wait in line, stage 2. Sandwich maker makes the sandwich and asks about toppings and then they make it. You get your sandwich. Wait in line to pay, stage 3. You have to tell the cashier what your sandwich is. "Is it with chicken or without?" Without. Then pay. Compare that to nearly every other counter place: you wait in line, you order your sandwich, specify any special toppings or omissions and pay for it. Wait while they make it. They make it and give it to you. The crowd goes wild. Which seems like a more effective system for the customer and employees? Who reinvented the wheel at Potbelly? read more

I ordered a big Italian sandwich tonight from your location via DoorDash. This is what I received. It was the saddest sandwich I have ever seen and can't believe it was $14+!!! I won't be ordering from here again! read more

Potbelly - "Big Italian" - Sandwiches Near Me - Minneapolis, Minnesota

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Despite having problems the last three times they did promotions, they still continue to do the same thing. Except this time they refused to take any orders in person at all. I biked all the way down here to use the BOGO and now the site says they can't take any more orders for another hour! They really need to space out their promos to specific people at staggered times. read more

I go through Potbelly crazes every few months as I work just a few blocks away. It's easy, cheap (especially if you get the Skinny's! You seriously can't beat that price), and there are sooo many options. It's way better than subway, not as salty as Jimmy Johns, and cheaper than anywhere else nearby! The shop is always clean, the staff is nice, and you get a coupon on your receipt pretty much any time to entice you to return back. (That's how they get me). Their shakes or smoothies are also amazing for an afternoon treat. Grab the shorty size for a cheaper and smaller snack. The Oreo smoothie is the bomb. read more

I really like their sandwich here. The veggies and fixings were fresh. The meat was loaded in their sandwiches. I am always satisfied with their sandwiches here. I think it is better than Jimmy Johns and Subway, hands down. The menu is easy to read. There are many choices for non- vegetarian and even the vegetarians. The only reason this shop lost a star from my review was because of the staff. Unfortunate for me, the store in Dinkytown is the closest to me so I have been in there several times. Each time, I was unimpressed by the girls who took the order and made the sandwiches. They were unfriendly and they acted as if they didn't want to be there. When I ordered my sandwich, I felt like I was asking them for a favor to please make me a sandwich. I will probably go back to potbelly only if I happen to be near one that is NOT in Dinkytown. read more

Visited Potbelly for the first time today, and ordered 5 different sandwiches for a variety of folks. Ordered online through there website, which was very easy to use, and easy to customize a variety of sandwiches too. Restaurant was really empty when we went, but it was clean and pretty easy location to find. Parking is on the street. Food was ready on time, and overall the quality was fine for the price. I personally ate the Chicken and Cheddar sandwich, and while it wasn't amazing, it did satisfy my hunger. Menu offered salad options, sandwiches of course, soups (based on the day of the week), and also a few desserts. Seem's like a good spot for a quick bite! read more

Potbelly - Sandwiches Near Me - Minneapolis, Minnesota

I just ordered a pizza melt sandwich and was very disappointed on the presentation. It barely had any meat or sauce and contained 1 meatball cut in half read more

they gave my lil bro a dirty spoon and my biggest critique is that they said their Tennessee Chicken sandwich is "very spicy". this absolute bs cause a spicy nacho dorito has more flavor then the dictate to food they serve. btw there chocolate cake dessert tastes like two cans of bounce that @$$ read more

Love the food, and I've never had a bad experience with the employees. The shakes are great too!

We came in just before closing and the employees were great. The food was really good and would recommend

I stopped in with my brother to get a sandwich last weekend and ordered the grilled chicken and chedder with everything 'cept peppers. Yeah, ok, it's a sandwich and it's alright, but there was nothing special about it. The place was crowded and there weren't enough seats so we had to take the last table available, right next to the aspiring guitarist who should rely less on vocals and more on cool riffs to launch himself into stardom. We could hardly hear each other because he was drowning out the entire place with his sub-par performance. This place is probably a great spot for students who don't have a lot of cash to spend, don't have access to a kitchen to cook something, and don't care about getting a really good meal for the money that they pay, as long as they're not hungry anymore. Personally, I'll pass... read more

Potbelly has some delightful little sandwiches accompanied by a limited selection of baked goods that satisfy sweet teeth and actually seem to be made in-house. The franchise in general and this location in particular each get a bonus for having calendars peppered with live musicians. There are few things I love more than listening to some relaxing Damien Rice interpretations while devouring a deliciously hand-crafted oven-toasted sandwich. read more

"Meh. I've experienced better." pretty much sums up my thoughts on Potbelly. Mainly because better sandwiches exist in the realm of Dinkytown/Stadium Village. Potbelly is okay. It's cheap, for one. Also their sandwiches are served warm, which is nice in colder months for sure. In the years I've known Potbelly, though, I swear the quality of ingredients has gotten worse. Their sandwich selections are boring. They got rid of a lot of good milkshake flavors (the orange dreamsicle milkshakes they used to have were amazeballs). Also, the line takes forever if there are 4+ people in it. I get that the sandwiches are heated, etc., but if I'm just stopping in for a quick sub on my way home from class, it can get irritating. I'm not expecting Jimmy John's speeds, but still. I will say that their employees are always super friendly and conversational, while at Jimmy John's they often give off the "I'm better than you because I ride a fixie" vibe. I've heard that their chili is good and pretty healthy for you. My favorite part about Potbelly is their Zapp's chips, though. Sour cream and creole onion? Yes, please. read more

In general, I'm a fan of Potbelly, their menu and the price. I like the sandwiches and salads, and the service is usually pretty good. But, I am absolutely done with ordering delivery form the Dinkytown Potbelly. My co-workers and I have had delivery from here, and we've used it for catering of small events. Without exception, the delivery has taken at least 45 minutes and the driver has often gotten lost. I can usually cut some slack, but our office is just down University Avenue at the other end of campus! With today's technology (GPS, cell phones) there is really no excuse for that pathetic level of service. So, I'll keep eating Potbelly. I'll just go in to the store myself. read more

When I forget/get too lazy to make my lunch I usually come to Potbelly for their Mushroom Flat and an Oreo Shake. The flats provide the perfect break to meat ratio and are very filling! Their house peppers are very unique and provide just the right amount of heat and flavor to all their sandwiches. Their shakes are delicious! My favorite is Oreo but Oreo and Strawberry combination is a close second. They make them with real ice cream so they are very creamy. My favorite part of the shake is that they add on a few tiny cookies on the lid to enjoy with your shake. My meals are always accurately made and fresh. The people that work there are super nice which makes all of my visits very enjoyable. read more

I found a hair in my shake. So disgusting. Never going back. It was my first time there too.

This location is not up to what I'm used to at other potbelly shops. After waiting in line for 15 min, the cashier told me they don't accept potbelly gift cards. Kind of inconvenient and I'm not sure why they have displays selling them. Also, the interaction could have been handled better by the cashier. I'm avoiding this specific shop in the future. read more

I ordered food from this Potbelly while I was in the hospital. I had to call them to find out that they weren't bringing my food because they had no drivers. But they went ahead and charged me over $22 for the food I would never get. This was in Sept. of last year(2017). I have called four times over the past four months. No one returns my calls and my money has yet to be refunded. I hate leaving negative feedback, but they left me no choice. Maybe now someone will get back to me. Where I come from, it is theft. read more

Honestly, I'll never get sick of Potbelly. I like the uproar they "created" when they moved in here and "kicked out" the Purple Onion. Come on, guys. The Purple Onion got a brand new building. ANYWAY, Potbelly is great! I actually discovered it while living in Chicago... in fact, I went to the original one all the time. So I was very pleased when it came near the U of M during my college years. You can never go wrong with the Wreck though the meatball sub is pretty good too! You can always get a smaller size sandwich for those watching their carbs too (ha!) The service is always friendly and it seems they will do their best to accommodate you. For instance, they didn't deliver to the area I was in but when I went to pick up the food instead, they gave us two free cookies... their way of saying "sorry." I like when businesses do little stuff like that--it makes the customers come back. read more

This place did the job, but I imagine if I lived here, I'd find a better sandwich shop. I got the veggie soup in a bread bowl and while it tasted decent, it was pretty small for what I paid. Nice location, though, and definitely clean. read more

Ok, for a chain place. I like that I can get pbj with banana and that the shakes have a little cookie on the straw. The atmosphere is very faux collegiate. The service is very efficient in a way that depresses me. I hate it when people who work at a fast food counter seem to be really enjoying themselves. It scares me a little. It's pretty cheap too. You can do better, but you could also do worse. read more

ashley, alex, hazel, THE BEST. we walked in at 4:25, 5 mins to close and they were so happy to serve us. we felt awful just cuz i worked in fast food service but we needed our sandwiches. anyways they were so sweet we all chatted about life for a second. they were so personable. the food was amazing. we love you guys thank you for dealing with our drunk selves. made my game day . GIVE THEM A RAISE!!!! read more

For a sandwich chain Potbelly has a pretty good selection of made from scratch menu items. Their oatmeal cookie is truly one if my top dessert chives. They bake the cookies fresh so they come out warm and gooey...just the way they are supposed to. I like to order the wreck flat toasted twice with all go the toppings. Not really a fan of their sandwich bread though..pretty generic and same texture as subway. The Potbelly at the U has a cool personality and is tailored to the students. There's always some type of acoustic performance happening in the shop as well. read more

This review is not specific to the location since Potbelly's is a chain. There is no specific difference with this location either as far as I can tell. The sandwiches are yummy, my favorites are meatball, tuna, or chicken salad. The staff is cheerful and the prices are low. Caveat: The smoothies have a lot of sugar. read more

LOVE IT. It is a great spot with a very friendly staff. Best sandwich shop in dinkytown!

Enough with the quirkey servers. Face it, the sandwiches and soups are overpriced and then if I want it to go....I HAVE TO BAG IT MYSELF!?! Really, you can't manage to bag the food I ordered. Lazy. Maybe I would have stayed if there was more seating or if the music wasn't so loud I could enjoy the conversation of the 4 people aroundme. I'll go to Subway. They have warm/hot sandwiches, more places to sit. These places are not trend anymore. read more

My family and a friend were driving around St. Paul near the U of M campus and saw this place and I decided that we were going to hit it up. I had never been, so I didn't know what to expect. I ordered an original turkey with swiss and it tasted great. The service at this specific one was great. When I move here in a year, I'm definitely coming back. read more

food is always good but service was a bit lacking... rather curt responses from the cashier.

I went here for twice, at the first time, it was good. Employees were nice and the shake that taste like yogurt also was interesting to me. However, when I went to here last week with my friend, I'm very disappointed to them... In my meatball sandwich, I found a black plastic thread and my friend's grilled chicken sandwich, I also found blonde hair... If you dont care about hair, plastic or some dirts, its going to be fine read more

i usually love potbelly soups and sandwiches and it is always such a delightful experience when i go there. but about a week ago, i went there and ordered my usual.. a pizza sandwich. the chef, lets refer to him as greg, (i dont want him to lose his job even though i care deeply about my sandwich) anyways, greg messed up my order TWICE. i do not recommend going to the pot belly by galleria because greg works there. if greg were to be fired, i may consider returning read more

Wow, I'm surprised Potbelly has such a low rating. I too did not expect much when this place opened and I went in for the first time, but to my delight, the $5 meal was not only high quality but tasted amazing. I'm not sure what complaints people have with this place, as it is in a wonderful location, and it's like a high quality subway, but for the same price. The only downside is that the portions can be kind of small, but they do use high quality bread, and that helps fill you up. read more