I recently visited Potbelly Sandwich Works and unfortunately had a disappointing experience. The sandwiches were okay in terms of taste, but very sloppy and messy, making them hard to enjoy. What stood out more was the customer service. The staff seemed disengaged and unmotivated, like they didn't want to be there. At one point, I even saw an employee toss a completed sandwich onto the counter, which came across as unprofessional and careless. After my visit, I looked through reviews from the past couple of years and noticed multiple people have complained about the same issues with service. It's disappointing to see that nothing seems to have improved. Overall, the experience didn't meet expectations, and I hope the management takes these concerns seriously and makes some changes. read more

I find this place pretty regular shmegular... There are a ton of options for lunch downtown so I don't find my way here often... staff is not very accomodating and I usually like to get mine to-go even though there is nice patio seating out front. Their soup is missing something....while good - its just something (maybe - chunky veggies). I get canned vibes? read more

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I went here on a school trip. was told the sandwich's would be customizable so I ordered ham. was not customizable. also none of the lights worked. Ambiance was terrible. read more

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Their attitudes and quality of work is awful. I work nearby and I used to love Potbelly but I dread going to this location. In their defense, they are extremely busy at lunchtime but wow, their attitudes suck and please don't bother to question yourself order after they've sloppily slapped some meat on bread for a $12 sandwich. I'm just gonna stick with the nearby delis read more

The Service was absolutely terrible! There were no lids and no napkins! Most sandwiches only came in one size! There was no ice tea! Only one fan was working! And it was really overpriced! read more

We were looking for a place to go for a family of 5 that also wouldn't have us draw on our 401(k) to feed them. The food was good and the kids enjoyed their sandwiches. The people were nice and helped us out on guiding us as to their process of making the sandwiches because it seems like every place has their own way of doing things. This place was exactly what you would want from a sandwich shop, good food, relatively quick and friendly service, and not $1000 for a meal. read more

The vibe of this place is awesome. The came out quickly. I highly recommend the Cuban sandwich & banana milk shake! read more

Potbelly - Banana milk shake. I ate the Cuban sandwich ( sorry no pic was hangry! ) The food here slaps, awesome customer service - Sandwiches Near Me - Washington, DC, District of Columbia

Stopped here for lunch today. When ordering you talk to 3 different people. The first guy you tell your order to and he just gets the bread, then you go to the second person and she asks you what you ordered and you then tell her your toppings, and then the third person is at check Out.. again repeating your order. All 3 had different attitudes. One really nice, the second grumpy, and the third in between. I ordered the Italian sub which was okay. I wished they had asked me if I wanted it toasted or not. They assumed toasted, and chicken pot pie soup that was lukewarm/cold. read more

Good. But expensive. Workers need to be a bit friendlier. But it's open late and food is good.

Lunch hotspot especially during the winter. It's well laid out, though there isn't a ton of handicap accessible seating (one table, literally). They have a ton of seating upstairs and in the summer the patio seating is fair, though as others have noted, it's right off of the Archives Navy Metro station and therefore prone to panhandlers. The atmosphere here is great, the layout is solid and makes it easy to get in and out. Most importantly, they don't have the loser crew on here. Everyone wears their hairnet and gloves, everyone is super nice, and my food is always correct. Much better than the one in Union Station and the one in Chinatown. Bonus is their chicken pot pie soup, which feels like a warm hug on this cold day--okay I'm not used to the cold, so today and everyday is cold to me lol. read more

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They serve your food with rage. it's delicious. come here and you'll see what I mean.

Potbelly sandwich shop is serving up comfort food to the max! In Washington DC. This is where locals go To enjoy a delicious meal. Just the smell of delicious real bacon being cooked in there is aroma therapy to the hungry. Lol! Great out door dining and price on point, Potbelly's has everything you want lol. Don't leave there without someone cookies. Trust me on this. Anyway May God Bless all my fellow foodies Always! read more

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Terrible service, very rude workers, they were not willing to communicate with customers and had attitude.

Absolutely amazing staff. Was able to work hastily to finish an order last minute, and be responsive throughout the process. Hats off to

Potbelly on Indiana Avenue in DC is a great place to go for delicious and well made sandwiches and much more. The staff here is very friendly and skilled at making everything just the way you want it. I have had a really good experience every time that I have been here. read more

Potbelly - Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

Worst location of this brand. Here, you wait on the staff, oversized in an undersized kitchen, to serve you. They don't make the food with any consideration or care. And they are rude. I had a sandwich maker take another customer and disregard me when I mentioned it to her. Sadly, I was a regular customer here. I'll never return. Mucks up an entire good day with such incompetent and disrespectful employees. I'd give a 0 if I could. read more

Great service - the guy making our sandwiches was fun to talk to. I always appreciate when an employee seems to enjoy the social nature of their job with customers. read more

I love Potbelly's. It is one of my favorite chains. Their sandwiches are actually quite delicious and the one of the few sandwich places that I'd be willing to pay for a sandwich! This location is one I've never been to but the service was great and we sat outside and it was quite nice. Parking is on the street and you have to pay for it if you're in the area. I think you should check it out if you're in the tourist mood and need a break from going to the museums or just downtown to take it all in. read more

I do not give 5 star reviews unless everything is spot on! We ate here twice for lunch while visiting DC. BOTH TIMES sandwiches were VERY good. Tasty and plenty of meat! Pricing was excellent at well under $10 ($7.99) for a big and tasty sandwich using quality meats. Atmosphere is self seating at booths which were well cleaned, with timely and pleasant service. read more

Extremely rude staff. no one working seemed to have the slightest interest in taking our order. Questions were met with shrugs or mumbles. We had to ask multiple times for the items we paid for that come with the kids combos. I have never experienced such poor customer service. The tables and restrooms were also filthy. Avoid this place. read more

Food and service were great! Their selection is nice, and can probably please everyone.

Consistently good sandwiches. Online order process is easy and convenient. I'm a fan of Potbelly. Aside from its convenient location near my job, I like Potbelly because they are reasonably-priced, because they make good sandwiches, and because I can order online and skip the super long in-person line that can be a real drag. I don't think I've ever spent more than $8 here. I like their flatbread sandwiches and their skinnies a lot. Their chili is okay but nothing to write home about. Their "smoothies" are really more like milkshakes because they make them with vanilla ice cream. (I'm not a fan.) When I order online, I just walk right up to the "pay here for online orders" counter, and they hand me my food. They typically get my order correct, and I'm back at work in no time. The staff is decently friendly. read more

Potbelly - Chili - Sandwiches Near Me - Washington, DC, District of Columbia

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I showed up last night at about 4:35 which I thought was plenty of time before close at 5 (which is an odd closing time) but the service ended up taking almost 25 minutes. There was one person in front of me but only 1 worker helping customers which is why it took so long. That one worker was super nice and apologized multiple times, he seemed newer but still did a really good job by himself. He deserves a raise. The other woman employee spent 15 minutes in the bathroom, once out, going straight to the back and not helping me despite the male employee helping the other customer at the cash register. I understand that you are about to close, maybe things need cleaned, but every place I've ever worked at the customer always comes first, no matter if they come in 1 minute before close. Either the management needs to have more staff members to close or to find a better 2 employees who can competently close the store and care for customers. read more

This place was conveniently located just down the street from the National Archives. Before heading there, we decided to have lunch here and also to try out their supposedly "delicious" cookies. Although it was busy with people in business suits on their lunch breaks, the line moved quickly. The restaurant is two stories and has outside seating so there were plenty of available tables. We ordered a Mediterranean chicken, a pizza sandwich, turkey breast and a Wreck (salami, turkey, roast beef and ham). I also had a cup of their loaded baked potato soup. My sandwich was the Mediterranean chicken and I have to say, I was not a fan. But I was hungry and I managed to somehow get through it. I did like the bread, though. The loaded baked potato soup tasted like warm milk with about 7 small chunks of potato in it - nothing about it screams "loaded" to me. It was watered down and tasteless. The rest of the crew ate their sandwiches with no complaints, but they didn't rave about it either. I mean, they're sandwiches. I'm not a sandwich connoisseur, but with the name "Potbelly", I was expecting some outstanding, unique sandwiches. Unfortunately, not here. The service here is unfriendly, robotic, impolite and unprofessional. The only thing that was good here were the chocolate chip oatmeal cookies, but not good enough for me to come back. read more

Food was good sandwich was messy but that's cause they just put a lot of meat on which I appreciated. Service from the cashier sucked. Asked us what food we had and we told her then put our card in to pay and she got an attitude and yelled at us saying we didn't add our sandwich to the order. So you're going to yell at us for not doing your job? Seems logical. They were busy so I understand tryna keep things rolling and such but that doesn't give you an excuse to cop an attitude when you mess up. Only reason my stars are so high was cause I was hungry and the food was good. read more

Great tasting heated sandwiches. Busy, so strange out a table and be prepared to clean it yourself.

The food is good as always but dang the service is exceptionally rude. From the brusk conversation when ordering your sandwich to the amount of annoyance shown by the cashier, the experience drug on. We ordered our milkshakes at the end and got a speech on how we shouldn't be ordering them there, etc. No signage, so how should we know that? The cashier was ticked to make our shakes, didn't put a cookie on the straw, and then proceeded to get even more irritated when we asked for our apple sauce/milk for the kids meal. Mind you, we had already paid for the meals. Sigh. We love pot belly but won't ever come back to this location. read more

I'm not from DC. The only Potbelly I'm familiar with is the one I'm currently cultivating just above my belt. So when a friend was running out to grab us some food, I didn't know what I wanted. One of my companions who was familiar with the selections simply said, "You want the Wreck." Who was I to argue? It came back fresh and hot, piled high with a few different types of meat, hot peppers, and enough oil that it was soaking through the paper. I loved it. And evidently it only cost about $5. You want the Wreck. read more

I bet most folks can already rattle off what my order was here before even reading the rest of my review, but what makes this Potbelly pretty awesometastic isn't just their affordable, filling grub. I walked in wiped from an entire afternoon of being on the phone, traipsing all across town and fresh out of a half dozen back-to-back meetings with crazy traffic in between each. It was well past 1700, and the last time I'd had something more substantial than ice water was 0900. I do -not- function well without fuel. So, to keep me entertained while waiting for my sandwich to run through the toaster and take my mind off the rumbling in my empty tummy, the employee behind the counter offered witty banter, a little bit of flirting, and a whole lot of sass. Enough to keep me on my toes and keep a chuckle at the ready. And when I'm tired, sweaty, hungry, and deep in thought about twenty billion other things going on... that's a mighty task. Plus, upstairs seating overlooks Indiana, there are a couple of wall outlets to plug into, and plenty of sunshine through the southward-facing windows. Oh. And for those of you that clearly don't know me, Wreck on wheat, no mayo or mustard, but everything else. Plus a POCCC. And if you have to ask what that is, we might just be friends off. read more

$5 footlong sub sandwiches at Subways has really set the bar high for value, so when I stepped into Potbelly's and saw their prices were a little more for a little less sandwich, I was thinking it's gonna be hard to impress me. My brother ordered "The Wreck" for me and when I bit into it wow was I impressed. I'm definitely a fan. read more

These people have it down to an art. If you walk into this location during the noon lunch hour (try 1:30 if you fear lines - it is far much shorter), you may be alarmed that the line is snaking around and still out the door. Never fear, they are professionals. They have their conveyer belt system down to a science, and the only thing that ever holds anything up is Chatty Cathy up front that is too big offering office gossip to pay attention. But even working around her, things are good. The food is consistent, the service is friendly, and they have a nice little upstairs full of seating. Just stop sitting by the window. That is my perch! read more

Good pricing. The skinny sandwich with the soup is a great combo and filling. Both are also delicious.

I will Never revisit any Potbelly locations because their food left a sour taste in my mouth that will remain on all locations. I am not a fan of Subway or any other chain sandwich shops but I would rather go to any of those locations then Potbelly due to their miniature size of their sandwiches and the lack of fresh ingredients in their sandwiches. Your money is best spent on the food trucks on the mall. During my visit on a busy Saturday afternoon on 26 March 2016 the costumer services from the prep team to the cashier was terrible and can be improved with actual friendly service and by keeping the resturant presentable and clean. With the high traffic of tourist I can see why their lack of professionalism and pride of their product and resturant is still afloat and can understand the negative reviews. Two stars for their affordable food option in a tourist district. read more

Potbelly - Mushroom Melt on wheat - Sandwiches Near Me - Washington, DC, District of Columbia

It was so great to find this familiar chain so close to the Archives and Museum of Natural History. And it's been such a while since we've been since they don't have them in Boston or Seattle :-(. Their oatmeal chocolate chip cookies were delectable, much better than most bakeries! The sandwiches were good as always. read more

Clearly better than subways BUT it;s not amazing. I can tell that the bread is fresh and good quality. But at the end of the meal, its just a sandwich and it's not an amazing east coast sandwich spot. New thing is the mac n' cheese - add any toppings, but you know what, they're not known for it so I didn't try it. Random item to the menu.... read more

This place is horrible the lady gave me 1 slice of meat and a rack of Mayo. If I wanted a mayo sandwich I would just ask for Mayo... read more

Potbelly - Sandwiches Near Me - Washington, DC, District of Columbia

This is everywhere in DC. My gosh it's like subway but better bread and fresher meat. I'm very picky with my sandwiches. My boyfriend got the chicken on wheat. I shared with him but I didn't finish my half. He ate the whole thing basically. Just with a few bites I can tell it's better than subway. I would rate this a 3.5/4. I give this more so for the ingredients and the service. Would I come back? Maybe but in all honesty there are so many food places I might want to try others before coming back. read more

yall are making too much mistakes when making a sandwich last time I order a sandwich I order medium bun cheese turkey and grilled cheeze y'all gave me small chicken added tomatoes and it was cold and there was hair in my food I am never coming back to y'all read more

I'm a fan of Potbelly. I believe that it's probably the best value of the major downtown lunch chains. I like the customer service at this Potbelly. I ordered a buffalo chicken sandwich, which was a new item. I guess it did not "take" when the person in line processed my order. Therefore, when it was time to make my sandwich I had to wait. To make up for the wait, the friendly staff offered me a free cookie. I really appreciated that gesture, and I hope they continue to make more mistakes so I can get free oatmeal chocolate chip cookies. Keep up the good work. read more

Step back, figure out what you want, then step up and order. Followed by total satisfaction. The sandwiches were great, the shakes were very tasty. For a low budget, easy, quick option, this was a winning find! read more