Normally I love Prime Pizza! I've been to their location in Burbank and though it takes awhile for a fresh pizza there, it's damn good. I was hungry for a quick meal so grabbed a slice of the NY pepperoni and a square slice of the spicy pepperoni. They reheated it slightly and 5 minutes later it was cold so I reheated it again in the air fryer. First off, I hate the concept of paying $5 a pop for slices of leftovers (since the pizza is usually not fresh out of the oven and you're just relegated to eat whatever is there however long it's been sitting out), but it's the only reasonable thing to do when you need something quick and just for one person. But even after air frying, which is normally a miracle worker for leftover pizza, I was disappointed. I enjoyed my NY slice first and ate quickly, and it was decent. Not bad but nothing special. But the square slice was cold, dry, and stale. The cheese was not melty at all and it honestly was a huge letdown. About an hour later I also started to feel queasy and had a case of mild food poisoning. Last time I ever get a leftover slice unless I literally see them take it out of the oven, because who knows how long those have been sitting out... read more

Was very happy to find this place in Pasadena. Vegan pizza was really delish. Was very crowded but I like the way the staff handled everything. The outdoor seating was nice on a Friday evening. Would totally recommend. read more

They are always crazy busy so make sure you order online. The pizza is really good and the service is great. We live close by so we order online and pick it up to go. Lots of people eat there mostly outside. read more

This is my go-to pizza place in Pasadena. The pizza is delicious! I go here at least once a week. Great vibe and good, friendly service. They sell pizza by the slice so it's prefect for lunch or to get your pizza fix when you don't need to buy a whole pie. They do have outdoor seating to eat there. Do yourself a favor and try it out! read more

I just live up the street and have eaten here several times within its Sept opening last year. Pizza is good and really like the vodka and grandmas. Wings are good and salads are always fresh. The best part is seeing the community embrace and support the business as it has become sort of a hangout eating with neighbors. Now the game changer is all Prime locations have bbq chicken. YAY!! I would say this saves me from driving to Fairfax but I'll still need to get Canters. read more

Good pizza! But a little pricey! I recommend the square meat lovers pizza! Can't go wrong!

I once had pizza from this place's WeHo location and it was so delicious I dreamt about that pizza - square cut in Sicilian-style and spicy as all hell too - for years. Well I was recently in Pasadena and got a chance to try this location and it was as good, if not better, than the rest. For starters, I love how they serve their pizza square cut. Not every piece mind you - they do have triangles - but the fact that they OFFER square cut is a bonus. Secondly - they have the most delicious spicy pizza, made spicy by a Calabrian pepperoni they put on top, that is absolutely fiery and delicious. I've never found another pizza place in the US which does it. Having lived in New York two blocks from John's on Bleeker I can confirm this pizza stands shoulder-to-shoulder with the big boys in New York. Definitely worth it. read more

Ordered a pizza for my dad and I on the way home. Large, pepperoni & sausage. The pizza was huge. I didn't look at the pizza until I got home by that time I was starving. Sadly for $40 the pizza was a total disappointment. The pepperoni was strategically placed, all the way around - 12 pieces!!! I couldn't see the sausage. Couldn't wait for my family to come by and see this sad meal. read more

Wow! Their pizza is amazing! So glad to have found them! They have so many different kinds of slices to go. I tried two of them and they were awesome. A wide variety to choose from and their homemade ranch is to die for. read more

The grandma square pizzas are the best. It's the crust that makes this pizza so great. Do spicy pepperoni over the regular pepperoni. The round pizzas aren't that great. Got the vodka round and the dough was soft and ingredients sloppy. Flat tasting as well. They do a good job with the gluten pizza as well. Dry lemon pepper wings are tasty. With so many pizza places in the area, Prime Pizza is one of my go to's . read more

The pizza itself was just okay but this place is seriously and possibly criminally dysfunctional. I ordered three pies for a kids birthday party 24 hours in advance. The next afternoon, about 90 mins before I was supposed to pick up my order, I called to ask to make sure they had enough paper plates and napkins. They said sure. Then they called me back and said they had no record of my order from the day before even though I gave them my credit card, name, time for pick up, etc. If I hadn't called to ask for paper plates, 15 kids would have been shit out of luck. Then I got a text that my order was ready for pick up at 1:25pm, when I said I would be picking up at 2pm. So, now I have 35 mins of cold pizza??? WTF??? I am also now forced to check my credit card for the next few days to make sure that employee who took my information hasn't gone off and defrauded me. I gave her all my info, my name, CC #, etc. As I said, the pizza was okay but the way this place is run is a total weirdhole and very disturbing. Still waiting to find out who ran off with my CC information. read more

Run don't walk! Yesterday I ate the Best pizza I've ever had. We ordered the Sicilian. It's a giant rectangular pie cut into generous sized squares. The bake on it was perfect! Crispy cheesy edges. Soft, airy and chewy dough topped with delicious homemade sauce, perfect pesto and ricotta. A total delight! read more

Staff helped me get what I needed to try. The deep dish spicy pepperoni was just what I wanted. Place is way out of the way, but turned out to be very quaint. read more

This is a PSA that anyone who leaves negative reviews about service and wait times the first week an enormously popular restaurant opens is an asshole. Altadena flooded this place in its first week, so let 'em figure their shit out and adjust accordingly without you blowing a gasket, ya wacko. Also, the pizza & ambiance is wonderful! We had the grandma, the vodka, the chicken parm, and the chopped salad, and we happily devoured all of it. Welcome to the neighborhood. read more

We live close by and come often as my kids love pizza. more than 50% of the time they lag. When they say 25 min, it's more like 40-45, sometimes longer. Great pizza and meatballs but the consistent slow service sucks. read more

So I usually visit a place a few times before I share a review just in case there was an anomaly in one of the visits. I have dined at or picked up pizza at Prime 5 times now and the service and pizza have been great. Most evenings are pretty busy, but the workers are smiling and it's worth the extra walk as the parking lot is small. Yes, like others have mentioned the crust will more than likely have a few burns, but overall it's a really quality pizza. read more

Loved the pizza! The chopped salad was also very good. Their online order system was easy to use and the pizza was ready to go when they said. We will definitely be back. read more

Pizza is great! Disappointing you have to order a whole pizza to get vegan options though. And ordering a pizza half vegan cheese feels too risky. read more

We had a cheese pizza and a slice of spicy pep Sicilian as well as a Caesar and house salad. Also had the meatballs. Service was very friendly. We got the food to go but casual, fun ambiance. The traditional NY style pizza was a bit dry and was disappointing, the spicy pep is definitely spicy, more so than I expected but good flavor. The meatballs had way too much garlic for my taste. I could only eat one bite. Caesar salad was enjoyed but the house salad was bland. read more

Recent discovery for us but we've already been back multiple times with friends. One of the best NY style pizzas outside of NY I've tried

Prime Pizza went the extra mile! While my first experience was rather rocky, Prime Pizza reached out and made it right. Someone who actually CARES about their customers??? This time my Pizza was ready at the EXACT moment promised and was handed to my piping hot. And my original impression about the pizza itself stands.. IT ROCKS! Probably my favorite pizza anywhere - ever! Call me a regular customer moving forward! read more

The worst pizza I've had. Crust nice and crisp but the whole thing was old-how long sitting in showcase?-and basically awful. Not fresh, minimal cheese, a too spicy "sauce" which resembled catsup more than any Italian seasonings. Won't be returning. read more

Got there and parking was in this ditch you gotta make sure your car is all wheel drive or else you're crashing into the business trying to backup out of there. Ordered two slices of pepperoni pizza. Thought it was the safest bet, WRONG! Not only did those two slices take forever. Once I received them, they were rather small for over $5 a slice. I wish I could leave a review on how they tasted but they were burnt. So it just taste like burnt bread. Not only did not finish them. I ended up going somewhere else to eat. Never again. read more

Decent standard slice but nothing too memorable. The flavor doesn't leave a lasting impression either way. Pretty good when seasoned with hot honey, pepper flakes, garlic powder and flakey salt read more

See all

I tried to give this place another chance even going to their Burbank location. Pizza absolutely sucks!!! Dry and bland. During my last visit to the Altadena location two ladies who were there together had two their dogs with them (they were not service dogs) which they let the dogs roam all around the outside sitting area while people were dining. They were going under the tables and disturbing the diners. One of the employees came outside to serve food to other customers and began playing with the dogs and conversing with the owner. She not once asked the owners the proper ADA service animal questions and continued to let the dogs. She then went inside did not wash her hands and continued to service customers. I am super disgusted with this place. read more

Had high hopes for this place, but after trying it twice and sampling their different pizzas I found them to be lacking in flavor and both times it was cold. The thinner crust pizza was overcooked and dry. It is difficult to get parking even though they have a small lot. Location in neighborhood is nice for families to walk to, but pizza lacks taste. Pizza Joes on north Lake Ave. is a little bit bready, but fluffier and has a better flavor. I'd give them a try. Owner is very friendly and besides street parking there is parking across the street at Grocery Outlet. read more

The pizza here is great! I'm not used to ordering NY Style, so I just ordered one pizza for the two of us. It didn't click for me that an 18" pizza is a lot of pizza for two. It was excellent. Two days later I had 2 slices of the deeper dish spicy pepperoni. Even better. We will be regulars for sure, if we aren't already... read more

To be honest the service isn't great, the pizza is greasy and way overpriced PLUS they are a nuisance to the neighbors. The cars park everywhere blocking driveways and they play music that can be heard down the street until closing. read more

Such a great addition to the neighborhood... great pizza and friendly staff. We are happy to have in Altadena!

Usually pizza is pretty good. It's thin and light. They really hardly put any sauce on usually so I wanted a little extra. Holy moly! They put about 5 pounds of sauce on, pizza was raw and soup like. Absolutely disgusting. No one would ever want that much sauce on a pizza. Couldn't even tell if there was cheese. Worst $40 I ever spent. Threw away the pizza and will hopefully be getting a refund. Extra sauce means extra like 1x extra not 10x extra. read more

Great addition to our Altadena neighborhood. As an X-New Yorker, their pizza made me homesick.

We tried out this place this past weekend and were very impressed with quality and taste of their pizza. A nice addition to Altadena community. read more

A much needed addition to the pizza scene in Altadena. Zero pretense, just good pizza. It's become the family's go-to!

Some of the best gluten free pizza I've ever have! It's a ways out of the way for me, but worth it, especially when I'm headed over to my friends place in Altadena. read more

Service slow and disorganized. Out of garlic knots on both times went there. Pizza came out cold on 2 separate occasions in same sitting. After the second try failed, I asked for a refund which they gave me. However, they refunded some else's credit card. read more

Last two experiences were not good. Most recently they tell you that delivery within 5 miles is included as they pay for the service provider fee. This is not true. Last order was for a $30 pizza for delivery. Uber was the "vendor". Cost to deliver to less than 2 miles away resulted in total cost being $48. Couldn't cancel on Uber site. Called Prime and first response was that I should call Uber. My reaction was that I'd dispute the charge on my card. Prime then said they'd call Uber which they did. BS performance on the part of Prime Pizza, the representations they make and the vendors they contract with. Their pizza, which is generally in the ok range, is not worth it. Don't go or order online! read more

Best pizza I've ever had in my life. It is a must stop to your life. 85 characters not needed for this

I judge a pizza place by their classic OG slice, I tried both the grandma and the regular slice. The regular slice seemed reheated and did not look fresh. The grandma slice was still kind of cold when they served it when I'm paying five dollars for a slice of pizza I would expect it to be fresh and hot. The sauce on the grandma slice was nice and tangy, and the crust was crispy , bummer that it was cold read more

I love, love, love that they bottle & sell their own unsweetened iced tea. Finally, a place that offers a calorie-free, healthy alternative to soda that doesn't come out of a machine! read more

Had it at a friends house, Delicious pizza!!!! Best in Pasadena in my humble opinion. This review is based on delivery only, haven't stopped by their restaurant yet. read more