I finally got to try this new and acclaimed pizza spot, and it lived up to the hype. Stopped for a quick lunch, and love that they do pizza by the slice. I got the 2 slices & a drink, and my husband got the meatball sub. The bread on the sub was delicious and lots of meatballs but could definitely use more cheese. He could only eat half! I got a triangle slice of cheese, and it was delicious. Perfectly crunchy. The square slice was amazing! Loved that crust, and the crunchy cheese on the edge. I also liked the descriptions of the slices at the location. They weren't available on the online menu. I took photos of most of them, for you to see. The fresh brewed ice tea was also delicious. We sat outside, and it was very pleasant. As soon as our order was ready, they brought it outside to us. Also, it was after the lunch rush on a weekday so parking and seating were no problem. Will absolutely be going back, and probably often! read more

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Excellent service! Delicious pizza. The kind that doesn't make you feel bloated or want to call off the rest of the day. A++

Trying to really like this place and each time they continue to disappoint. They had a school fundraiser for my daughter's school and election night promotion this past Tuesday‍ the line was super crazy and ordered online to help speed the process, which gave me a 45 minute estimated time. By the time the 45 mins came and passed I went to the pickup line, waited another 15 mins, which was understood with the not so great idea to have 2 different promotions on the same night, and I was informed there was no more pizza. After another 10 -20 minute wait. ‍ The staff were struggling to keep up with orders and the lack of communication from the manager / staff was very inadequate at best. The Team wasn't remorseful and they were not handling the pressure of all the orders. I ordered a bunch of things (pizza, wings, knots, salad) totaling $107 because it's fundraiser for the kids. I was informed that they took the pizza off my charge and wasn't given a new receipt. They said they would take care of it in the "next couple of days", which is understood because of the jam packed craziness. I came back today (3 days later) to check on the status and spoke to the manager. It wasn't busy and seemed like it would be a good time talking to him. I explained to the manager the situation in a polite and respectful way, and he was already posturing and in a very stand-off tone. There was no acknowledgement and no service recovery about the situation Tuesday. I wanted to ensure I wasn't charged for the pizza since I didn't have anything on my end for the "credit" and he printed out the receipt after showing him my email receipt. On my end, I still remember seeing my card charged for the full payment of $107. Not much dialogue on his end and there was a golden opportunity to acknowledge the double promo blunder. I mentioned it and said it would be best to not do two promos on the same day again. He basically said it's not. ‍ I stood there in an awkward silence just waiting for any acknowledgment. I wasn't expecting any freebies and wanted to ensure the school fundraiser got full credit. The pizza is decent, the wings are ok, salad average, garlic knots , service is . We usually have a few functions at Prime because it's so close to the school. I'm really trying but truthfully turned off due to no acknowledgement of the crazy wait time and will need to take a long break from this place. I actually ended up ordering Prince Pizza in Old town that night to replace the no Pizza at Prime. Will come back but definitely not anytime soon. Let's do better Prime and get that service to a Prime level vs subprime lately. read more

Prime Pizza - This was not a Prime day for customers. ‍ - Pizza Near Me - Altadena, California

Prime Pizza has really been expanding quite a bit recently huh? They have seemingly doubled their location count in the last year, with the latest location in Altadena of all places. Seemed like the perfect time to try this location on a football Sunday! Although I do have a penchant for their white pizzas, on this occasion I went with the Supreme with added ricotta. Gotta have ricotta as it always makes every pizza better. The quality was as I expected. It ain't ever gonna be on the level of New York for New York-style pizza, but it's pretty damn good New York-style pizza for L.A. Very crispy and thin with quality ingredients. It is a bit on the expensive side, but you're definitely getting your money's worth in terms of quality. Staff here are really friendly! Came in, let them know I had a pickup order, and was out in two minutes. Only thing I was slightly annoyed about was that I had set a pickup for 1:15 pm and it was ready 10 minutes earlier than that. Had to warm up the pizza in the oven, but it is what it is. Prime Pizza always delivers and this location is no different! They have a great outdoor seating area as well, so I would definitely love to stop by and eat here when the opportunity presents itself. read more

Prime Pizza - Supreme with ricotta - Pizza Near Me - Altadena, California

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Holy moly!! I'm currently on a gluten free diet and was craving pizza! I read the reviews for this place and had to give it a try! I haven't tried other gluten free pizzas but wow this was AMAZING!! So flavorful and tasted as good as a regular crust! Even my husband loved it. We got the gluten free grandmas and added pepperoni and olives and got the spicy pepperoni. Soooo amazing and juicy! We also got the italian chopped salad. That was a 3/5 - mediocre and nothing special. But I would HIGHLY recommend the pizzas!! read more

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Prime Pizza does it right. Simple amazing flavors, a nice patio and very helpful service. We usually get take out but this day I wanted a slice. Something as simple as offering slices of pizza really makes Prime special to this Yelp reviewer. Many years ago, I worked at a pizza shop and offered slices during the day. Through the years, this simple gesture to the lone luncher or minimal appetite couple or group has faded but I am happy to say Prime has this offer. read more

Prime Pizza - Simple slice of pepperoni - Pizza Near Me - Altadena, California

A buddy who worked on Wall Street highly recommended Prime Pizza and said it was as good as the pies back in NY. With that type of recommendation, I headed up to Altadena the next day to check it out myself. Placed an order for 3 pies and made the quick 10 min drive up. Didn't realize Prime was just down the street from another buddy's house. The parking lot is kinda small and only offers a handful of spots. However, there should be street parking nearby. Was lucky and snagged the last spot and headed inside. Had to wait a few extra minutes which was cool as I could see them baking 2 of my pies. For those that order individual slices, they happily reheat them in another oven off to the side. Sausage round pie - Definitely lives up to the hype. Though it's been a few years since I've been back to NY, this was damn tasty. Added garlic which elevated the overall taste in my opinion. Grandma square - Another great pie and probably will skip the basil next time. The crust was flavorful and had nice crispy edges. Spicy pep - Also added garlic to this which was great but damn it was hella spicy. Perfect for those than can take the heat but a bit too spicy for me. As others have mentioned, these pies need to be eaten hot. The slices were even tastier the next day after reheating in our Balmuda. Will definitely be back and am glad they opened a location so close to home. read more

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Pizza has a nice crunch but I'd recommend more for adults than kids. I was the only one who enjoyed it really. It's a bit expensive but about what I'd expect. The chicken parm sandwich was pretty tasty. The jalapeño ranch was not very flavorful. read more

Prime Pizza is a good solid pizza joint! I've been wanting to try them at some of their other locations, but glad to have finally tried them at this location. My fave is the white pizza and the spicy pep square pizza. You definitely cannot go wrong with either one of these! Prices are reasonable and they're pretty large, so it'll be able to fill you up. They have some really cool merch available too that are Altadena specific. If you come on a weekend, you can grab your coffee (Bevel Coffee currently has a pop-up here) and grab some pizza right when they open at 11AM making for a perfect start to your weekend. read more

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Been to Prime Pizza a few times and really like this actual location. Only thing is like the other Prime Pizza locations it always falls short quality wise. Would say the pizza itself is a good imitation of New York pizza minus the flavor and quality ingredients. More like you are eating a baked bread with sauce and cheese if that makes any sense lol it does not give off quality pizza vibes. Very bland overall. Maybe I should have tried other slices that were not pep or traditional cheese? Would say service was great and fast. Friendly and attentive staff. Location is an A+ with a nice backdrop of the foothills. I guess if you live really close by it's a solid option. read more

When I was out running errands I was attracted by the "pizza by the slice" neon sign in the window. A very casual place with picnic tables under a pergola out front. When i went it there were nothing but teenage boys ordering food. When it was my turn I selected the Sicilian slice and a Caesar Salad. The cashier handed me a plastic container of salad like you see at grocery stores, and a large bowl fir me to toss it. Delicious with heavy anchovy dressing. The slice of pizza was also very delicious. I could not eat it all and use my salad container to pack up my pizza slice for later. I will definitely come back with family and friends. read more

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As a pizza snob I feel Prime is at the top of the chain with quality throughout. Our son has been ordering in the past and told us about it. So glad he did. The garlic knots are excellent and the pizza is done as you order it every time. Even their salads are done better than average read more

Delicious, tasty pizza,easy to order on line. Pasta was also very good too. Will order again . read more

They gave me burned pizza for $32. I ate as I was super hungry but I could not take it. Mushroom topping super salty and I could not find trace of basil. After 1 slice and as pizza gets cold it becomes hard and very chewy. I complained to the staff and they were trying to educate me that pizza was not burned, the mushroom is dark brown. With that response I was extremely unhappy and I asked for refund and they gave me. I had placed huge order for an event last year. It was not best. The location is nice and I Wanted to try in person. Overall Very bad pizza. . read more

Again, if I could give halves, this would be a 4.5 out of 5 We got a plain cheese for 23 and supreme for 30.. I think both pizzas were a reasonable deal, due to, they tasted great!! Great crust and bite to the dough! Cheese was so simple but tasted great, I wish they cooked it longer for a better char. Only reason I say this is, the supreme pizza had the perfect char!! Sausage, pepperoni, red peppers and red onions were perfect! I loved it! The supreme had a crust with bite and char and crisp, that will keep you coming back... If both pizzas had the consistent char and firmness, definitely 5/5. Great under carriage as they say. Order online and wait like Ten mins from when your pick time is, I order on a Friday and there was a long wait. I ordered at 625pm with scheduled pickup at 715 and my pizza wasn't ready until 735 but to me it was worth it. I got there at 720 so didn't wait long. Parking is good, even with so many people there and the staff was super nice!! Great outdoor seating Must try in Altadena/Pasadena... prime pizza and Brooklyn square are the best pizzas in our area in my opinion... Fuji and vis has great deep dish.. pizza of Venice nice artisan thin crust, are also must tries. Dragon egg approved! read more

Prime Pizza - Supreme pizza, awesome - Pizza Near Me - Altadena, California

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Wonderful pizza and service here! By the slice or the whole pie! Also some hot subs, salads and wings! The grandmas is the best - a little thicker but lots of sauce and cheese and a crispy bottom of the pizza! Delish! Super friendly service and outdoor patio to dine on. They are in the process of getting their beer & wine license. Great pizza in north east Altadena! Small parking lot but plenty of street parking around. read more

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If you're having a bad day, It's probably best you don't take customers orders. With that terrible, unapproachable, attitude. I was checking to see if my name was called for pick up. Not only did he say "What!?" once, he said it twice. Rudely. And a bit louder the second time because he couldn't hear me. There's people standing around. It's dinner hour. It's loud in that space. The only reason why I didn't ask for my money back was because the man who took my order when I first got there was very kind. But for the other one. Please do better. (Male w/glasses) read more

I love a good pizza and I was hoping to love this too. But for me not this time. I had their gluten free. The positive was that it didn't taste bad or good , it was just ok. The negative was it was too oily, the dough was like rubber and I was questioning myself if this was gluten free cause the crust was too thick. Usually, gluten free crust is thinner. Giving this place a 4 star based only on the fact that the fam said the pizza was good. Just a heads up: their pizza can easily feed 4 adults. You will end up paying $30 for the pie but for the size of it , it's not bad. read more

Prime Pizza - Gluten free Sicilian - Pizza Near Me - Altadena, California

Super yummy pizza! Their vodka pizza, white pizza, and spicy pepperoni are amazing. They sell by the slice or by the whole round/square, and you can do half and half which is a great way to try multiple options! Service is quick if you order out, and they have a super nice patio if you want to dine in. Try this place over a national chain or frozen, you will love it. read more

Solid pizza joint! As with all cool things that are new to Altadena, it's packed. Great add for the area, on a Thursday night, it was swarming with happy people enjoying their pizza. The staff was friendly despite it being obvious they were struggling to keep up with the demand. You'll have to place your order early. The patio is welcoming and was buzzing with families with their children and dogs. Seating is limited to the outdoor patio lined with picnic tables. The parking is limited but I'm sure it will improve after the hype wears down. The vibe here is pretty chill, just some good pizza! Friendly folks. Just order ahead and exercise patience. read more

Prime Pizza - Meatball pie - Pizza Near Me - Altadena, California

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Great variety by the slice. Should keep the seasonal heirloom tomato pie on the menu full time. Location specific issues at the Pasadena location...Pizza is dry; not enough sauce! While perusing the pizza case, numerous fresh hot pizzas were brought out & placed on chefs racks directly across from the pizza window. It was frustrating to see fresh piping hot pizzas just sitting on racks while the pizza being sold was the old cold pizza in the pizza window that had to be heated a second time before serving. I ate my slices while watching the fresh out of the oven pizza pies just sitting & getting cold. This was a sacrilegious act to me as it was so wrong on so many levels. read more

Lately, I've been on the hunt to find one of the best authentic NYC style pizza in Pasadena and LA. After seeing this online I definitely had to stop by and try it for myself. Food: I came here with the family and ordered the large pepperoni and cheese pizza and Bolognese pasta. The pizza: Came in a thin crunchy bottom which was amazing I really enjoy having a crunchy not burned bottom pizza. The red sauce and cheese was a perfect balance. Yo too things off the pepperoni was a decent amount and large size. It wasn't too salty at all. I must say it's one of the best pizza I've had in a long time. The Bolognese pasta came in a smaller tray that couldn't easily feed two people. The pasta taste like it was homemade which is a plus and if I can have it my way I wish it came in a bigger tray. It was the perfect pairing with our pizza. Staff/restaurant/parking Staff: We came in on a Saturday night for dinner, they had plenty of friendly staff that greeted us and was very helpful. They took the time to answer all questions and recommend popular items on their menu. Restaurant: It's an outdoor eating with cafeteria style wooden benches and had Edison lights hanging overhead. It felt cozy and warm they actually do have several heat lamps for those cold nights. Parking: They have a small parking lot but there's plenty of parking down the street for in the residential area. If you go during daytime you'll have no trouble finding one. Bonus: This is for parents with infants and toddlers. They actually do have a baby changing station and have courtesy baby wipes and diapers from size 4-5 which is really nice of them to do. Conclusion: I would definitely come back and give them another try and looking forward in trying their other types of pizza. I would recommend giving them a try if you're a if NYC style authentic pizza. read more

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Only way to describe the meatballs is, THE BEST. Everyone that works at Prime is kind and actually cares about the experience. The Prime wines are fantastic. Pizza, Patio, Wine, so good read more

Delicious pizza, but frustrating service and poor customer experience. I've been a loyal customer for years and regularly order the Vegan Spicy Pizza with light Calabrian chilis--a simple request they've always accommodated. Unfortunately, on May 24th, I was told they could no longer make any changes due to a corporate policy requiring two scoops, and that if there's no button for it in the system, they won't do it. I asked to speak with the manager, Andrew, and the interaction was incredibly frustrating. He interrupted me several times while I tried to explain that the full portion of chilis makes the pizza so spicy it's not edible. I told him that if it came out that spicy again, I'd likely ask for a remake. His response? "That would be fine." Instead of trying to help resolve the issue, he disappeared into the back and returned 15 minutes later to tell me he had decided to make the pizzas with one scoop--not because we came to an understanding, but just because he chose to. He also said the company is fine with customers requesting remakes rather than allowing basic customizations. That logic makes no sense--it wastes food, time, and leaves loyal customers feeling ignored. James's customer service was poor--his tone was rude and dismissive, and he showed little willingness to listen or help. When the pizzas finally arrived, they weren't vegan. I brought this to their attention, and the staff took the pizzas back to remake them. Honestly, I was surprised they accepted the pizzas back, since that seems unsanitary. They apologized, remade the pizzas, and comped the order, which I appreciated--but the entire ordeal took over an hour. And for reference, the two pizzas cost $86. While we were waiting, another customer nearby said he was upset they wouldn't let him remove parsley from his pizza--so this inflexible policy clearly affects more than just us. To be fair, the pizza itself is absolutely delicious--some of the best I've had. But between the long wait, lack of flexibility, and lack of basic customer service, I'm not sure I'll be returning. Really disappointing from a place I used to love. read more

Food was so bomb! We got the Sicilian square pizza & it was heavenly. The garlic knots are so delicious. The pizza was phenomenal. 10/10 read more

Prime Pizza - Pizza Near Me - Altadena, California

Good to the taste buds. I got a veggie burger and had meat added to it and the fellas was surprised of what they ate. You know that it's football season and the pizza was the perfect choice. read more

You know you've found a solid pizza joint when it's called Prime Pizza and it's on New York Dr. (Is this LA's way of saying "Sorry you miss NYC, here's a slice of home?" ) Let's start with the spicy pepperoni square slice. First off, the corners--chef's kiss--crispy perfection. Covered in pepperoni like it was auditioning for a meat lover's commercial. However, the "spicy" part? More like a gentle suggestion. Don't worry, I'm resourceful--I sprinkled my own chili flakes like a boss. Then, there's the veggie slice. I approached it like a detective trying to solve the mystery of "Can this place even handle vegetables?" The answer: Heck yes. Between the kale, mushrooms, and garlic, it was so good I didn't even miss the meat. (And if you know me, that's saying a lot.) The Altadena location's got that neighborhood charm--most of the seating is outside, which is perfect for people-watching and pizza-devouring. Inside? Classic New York diner vibes. Oh, and shoutout to the staff for being as friendly as they come. Next on my hit list: BBQ chicken, white pizza, and that vodka slice. I'll be back, Prime Pizza--this East Coaster isn't done with you yet! read more

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Our family loves Prime. Whether you're in the mood for a perfect slice or a ridiculously good sandwich, you really can't go wrong. Honestly, just close your eyes, point at the menu, and you'll be happy. read more

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Tried out their gluten free pizza and it's pretty good. Their gf pizza comes in squares of like 10" size and sliced into 4 squares. They have gluten free category, vegan category, and gluten free vegan category. So keep that in mind if you do order in particular to accommodate certain allergies. I ordered their gluten free vegan Grandma pizza and ordered with extra veggie medley (which consists of mushroom, garlic, red bell pepper, kale, radicchio) and extra sauce. The gf bread crust was not super thin and came saucy and dripped when i lifted it up - which is supposed to be. Please keep in mind that if you do have celiac - to consult with them. They have outdoor bench picnic style sitting with some shades/cover. There are few parking spots in their lot but not too many. Found parking on the street easily. read more

Prime Pizza - Gluten free vegan Grandma Pizza with veggie medley added and extra sauce - Pizza Near Me - Altadena, California

Great service and great pizza. Ended up here to grab a coffee from Bevel and walked out with my coffee in hand and pizza for lunch. Altadena has neighborly vibe and this Prime Pizza location is great. read more

Prime Pizza - Pizza Combo 2 slices and a soda - Pizza Near Me - Altadena, California

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Came here to support Altadena. Got the kids single slices and order a full pizza for the adults. The cashier said it would be 20 minutes. 40 minutes later we still didn't have the full pizza, went to check and they said it had been in the rack sitting for 15 minutes. They offered to make a new one but at that point we don't have another 30 minutes to wait for food. We were refunded, but shorted. I left a 20% tip on an $80 bill, should have gotten some of that back too. All the workers seem stoned and not very friendly. The kids cheese pizza was ok, but that's not hard to do. Garlic knots were 6/10 and churro knots were chewy and hard to bite 3/10. read more

Finally found a gluten free crust that is soft and easy to eat! The only downside is if you put anything oily on it (pepperoni, extra cheese, etc.), the slices are very greasy. It is a small pizza with four square slices. The meatball sandwich is huge and very good. It is easily enough for two people. The non-gluten free pizzas are also very good. The price-point is a little high, but that is the case for everything at the moment. There is a cute little patio in the front that is perfect for a nice evening. It definitely has a family vibe, so don't give this a go if you are looking for a quiet or romantic evening. The only downside we found is the staff's attentiveness. One time we picked up things went well - food was ready on time, we were acknowledged as soon as we walked in, someone else made sure we were being helped while we were waiting, and the food came out hot. The second time we ordered delivery, which went fine (but, yikes, the extra charges were almost $30!). Our most recent visit we arrived 5 minutes before our pick-up time. We checked in and then after waiting half an hour, checked in again. We were told it was almost ready, but "almost ready" ended up being another 25 minutes. Meaning - our food was ready 50 minutes PAST our pick-up time. It was busy that night, but not crazy busy. One of the two pizzas was barely warm - we had to heat it up when we got home. We've tried out Prime a couple of times and will definitely be back, just hoping for an experience more like our first visit. read more

Great food, friendly staff and quick service. The wings are delish, and so were the meatballs and their garlic knots! The place was exploding at the seams on Friday afternoon. My only wish is that in the future they separate all the dine-in customers from the people standing around and waiting for take-out orders. Maybe a waiting area/bench and shade structure for those? My teenage son also thinks they should expand and put a large roof-top seating area, so you can see the mountains...but he is just a dreamer LOL read more

Love the rectangle pizza with the crispy crust! My new favorite pizza joint. Give it a try, especially since they survived the Eaton Canyon fire. read more

Prime pizza never fails. One of the best pizzas out there. We drive all the way from Moreno Valley to enjoy the food. From the pizza, to the pasta, everything taste so authentic. read more

People in Altadena are always complaining that we have too much pizza and coffee here, while that's true I'm so glad Prime has joined the hood. I love the option of grabbing our pup and heading over for a slice. It will be even better when they get their beer & wine license. The workers are so accommodating and it feels like a local hang out. Once I asked to have my pizza heated, it seemed a little cold and they went over and beyond with their customer service. read more

Prime Pizza - Sweet message - Pizza Near Me - Altadena, California

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Tonight I ordered my favorite sandwich from Prime: the chicken parmesan sandwich. It well that's exactly what I was hoping for and more. Rowena took care of me tonight. Thank you for another great experience. Sorry no photo. I devoured my sandwich before I remember to take a picture. Next time. :-) read more

Great New York style pizza! Ordered my pepperoni with extra sauce and well done. Will do it again for future orders. They also support the local community by participating in fundraisers. Big thumbs up! read more

I have been to Prime several times since they opened. I can say I really like the pizza. The pizza is simple and flavorful all at the same time. The prices are fair. I love the casual atmosphere and eating apace outside. The service is also friendly and fast ! Prime is the perfect pizza spot !! read more

The atmosphere is great, outdoor seating with shade and heaters is nice. Love that they have both dairy and non-dairy / vegan options. We tried the vegan cheese, vegan sausage and kale, and the chopped salad. The vegan cheese was recently changed from follow your heart to be hive. While the be hive pepperoni and sausage are delicious, sadly the cheese lacks any flavor. The sauce is tasty. The chopped salad comes with romaine, radicchio, kale, red bell pepper, cannellini beans, pepperoncini, celery, persian cucumber, and house-made italian vinaigrette & parmesan cheese on the side. Sadly part of what intrigued me was the cannellini beans in the sadly, but it had none and no one said we are out of beans when I ordered. I also wish there was a half size option. I'm glad this place exists but we'll be sticking to more tasty vegan pizza options in the area unless they change the cheese they are using. read more