We recently got my car serviced here. I called and TJ answered. We were able to get an appointment for a diagnostic the next day. I loved that they have a 24/7 drop box and we were able to drop my car the night before that was helpful in terms of not having to worry about my car in the morning. From the time they opened to when they called us (or really my husband) it was a few hours. We were able to decline or approve what work would be done on the car. My car needed a lot of work. And we opted to get some stuff done as well since my car is almost at 100,000 miles. They said it would take a few days since they had to order parts. It was completed quicker than I had thought. We were able to pay the invoice online and pick up our car after hours. A few days later, we noticed something was leaking in my car. We took the car back. And since it was covered under warranty they were able to fix it. Thank you for fixing my car absolutely quickly. And it's running a lot better. Everyone here was so friendly. read more

My car unfortunately broke down while I was driving to my grandpa's funeral. Pro Auto was able to diagnose and repair the vehicle within and getting me back on the road within just a few hours so I could make it to the service in time. Their team was absolutely wonderful, and they took the time to clearly explain all the necessary repairs. If you are looking for an amazing, reliable repair shop, I strongly suggest Pro Auto. read more

I was in a vulnerable position at Pro Auto Care this May. My car had been smoking out of the hood and I did not know what was wrong with it. Pro Auto Care experts recommended to scrap my car instead of trying to repair it. Pro Auto Care then connected me with A1 Auto Recycling. I gave the car to A1 Auto Recycling with the promise that the car parts would go to the community and then all the oils and metals leftover would be properly processed. There is some evidence that Pro Auto Care knew my car was in relatively good shape, since I saw my car for sale on Marketplace shortly after I gave it to A1 Recycling. Turns out, A1 Recycling gave my car to their nephew, Angel Hernandez. Angel told me "we fixed some details, nothing big." He then listed the car for sale on Marketplace. Needless to say, I wish Pro Auto Care had been more honest with me. It's my fault for not taking the car in for a second opinion. I am not sure if there was more to this story and the two companies weren't working together to make money off me. read more

Pro Auto Care - Dishonest posting - Auto Repair Near Me - Denver, Colorado

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Price gouging at the highest!!!! Charged me over $270.00 dollars to replace a 3 foot piece of rubber hosing to my windshield wiper pump. Also charged me $55.00 dollars for an oil dip stick. Was told after the repairs I needed a new windshield wiper pump, not the case. Won't be returning here!!! Totally disappointed!! Beware!! read more

Pro Auto Care - Auto repair - Auto Repair Near Me - Denver, Colorado

Took my car in for a simple oil change to test the waters, and I walked away with the knowledge that I had found my new go-to car guys.

Man, I honestly do not know what the bad reviews on this place are about. Everyone here, especially Briggs, has been absolutely terrific to work with. I knew what the issue was when I brought in my vehicle as well as what parts/services needed to be handled in regards to maintenance. Not once did they try to sell me something I didn't need. On top of that, they even told me about parts/services that could be addressed but likely could wait since I don't drive my car often. All in all, its been a great experience. 5/5 *Also, a lot of these bad reviews got responses from the owner of the company. Their information was never found in the Pro Auto Care system so I'm not sure what they're complaining about if they've never been here. Potentially bots or just someone who doesn't know how to effectively use a computer.* read more

I thought i might add to this review what else I found out about my expierence with these lying stealing crooks . As I was looking over the fake photos they tried to say was my vehicle I noticed the time stamp was from over a year and a few months before the date I took my car to these crooks. So not only did they lie about my car needing all this work . They sent me pictures of someone else's car that actually has problems that they said I had Which I clearly did not ,because my vehicle is running awesome.And thats not it . The owner of the company got upset because of my review and retaliated by making a false carfax refort on my vehicle in hopes that If I ever try to sell it I cant because of their lies on carfax saying my car has a ton of issues that it doesnt.which doesnt matter to me because its a work vehicle and im gonna drive it until it wont drive not sell it. I should sue the crooks . Please dont trust this company they will lie to you and charge you for someone elses vehicle and say its yours Check your time stamps on photos and get a second opinion. read more

I cannot recommend the team at Pro Auto Care enough! From the first phone call to keeping me updated throughout the entire process. They are thorough and provide a detailed breakdown of recommended services via text and it makes things 10x easier! This is the type of team you would send your parents or grandparents to and have peace of mind knowing they are being taken care of. read more

We took our always garaged California suburban to John Elway Chevrolet for a simple oil change and new battery. The truck has never leaked a drop of oil. It came back from Elway bleeding oil. John Elway was like...oh, well its and old truck and they leak...well not until you touched it! And, they wanted $250.00 to see where the leak was coming from! Took it over to Pro Auto Care where our son takes his cars and they were amazing. They inspected it, tightened the drain plug and boom.....good as new. No leaks! Imagine that! and the total charge for that inspection was $60.00 Five giant stars for Pro Auto Care. I will be sure we take anything we have in Colorado back to Pro Auto Care. Can't recommend them enough! Thank you guys! read more

Great to have an honest and reliable mechanic. Trustworthy and upfront about repairs and the customer service is outstanding with consistent communication. Been bringing vehicles here for years and will continue to do so. Thank you Al and team! read more

I have been going here for years. I send my kids (daughters especially) to this shop. They are honest. They will tell you when to NOT sink more money into a dying vehicle (even when they could make bank by "fixing" it for you) and when the beast is worth saving. As a woman, I've been conned more times than I care to admit because I just know ZERO about cars. When Alex and crew tell me ANYTHING, I know I can believe it. I trust this company and will always recommend them to family and friends. read more

They should be good about mechanic service but Front desk wasn't enough kind. I contacted them on Yelp and asked to have inspection. Owner was responsing really fast but even he didn't tell me they asked to charge $99 for inspection. Only thing he told me was %15 off for Yelp members. I would pay if he told me that and front desk was enough kind. I had drove 30min from where I live. If they ask for same price you should prefer other mechanics. I know it's hard to find good one. read more

Pro Auto Care - Auto Repair Near Me - Denver, Colorado

Brought my car in for an oil change and tire have a tire that was losing air looked at. They did an inspection, said the tire in question they couldn't find any issues with or leaks, but the back tires and back brakes needed to be replaced. I had all that done. Continued to have issues with the tire, and then the brakes started making noise. I took it to a different place about 2 weeks later. They immediately found a nail in the tire, said it would have been hard to miss. They also said the front brake had gone metal to metal. Not sure how Pro Auto Care missed all of this, but was able to tell the back brakes and tires needed replacing. The repair is going to be much more expensive than if they had caught it when I was in, two weeks prior, after I specifically called attention to that part of the car. Will not go back. read more

We have lived in Denver more than 2 decades and owned 4 vehicles that have been serviced here: Honda Odyssey, Subaru Outback, Acura Integra, Subaru Forester, Honda Accord. In every situation, regardless of the family member who brought the vehicle for service, we have always been treated fairly, respectfully, and with good hustle. Never have we been disappointed the quality of the work or the communication about what to expect. We are so happy to have found this service and will be forever loyal. read more

I brought my Toyota pickup in to get the carburetor looked at. I pulled in and opened up my hood and showed them I also need my fuel pump changed out because it was leaking gas. I showed them the leak. They said it would be $150 for diagnostic charge to look at the carburetor. Next morning they called me and said they could not look at the carburetor until I got the fuel pump fixed. They said $777 to replace the fuel pump. I said how much is the part? They said $200. I hung up the phone. Called Toyota dealership and they had an oem fuel pump for $99. I bought the pump and went to get my Truck. They said I needed to pay $150 if I wanted my Truck. I PAID THEM FOR NO WORK DONE. Took my truck and I put in the fuel pump myself. 2 bolts and took me 20min. This place is a rip off. I am out $150 for nothing. read more

My issue was never resolved. Never heard from anyone, didn't even get a response on my review like many other customers have on Yelp. Seeing the negative reviews that have happened since then doesn't surprise me at all. I have seen quite a few reviews mention that it must be commission based sales, and I'd definitely believe that, it does make perfect sense. Take Anthony for example. He totally reminds me of a salesman the way he interacts with customers and the fake voice he uses. Then once the sale is complete and the work starts, he disappears and doesn't contact the customer or keep them updated, because that doesn't make him any more money. Sad to see that this place is still in business. read more

I had my first experience with Pro-Auto Care in July 2013 when I took my 2008 Honda in -- or, rather, my ex-BF did -- for an oil change and a brakes check. My concerns were confirmed and the car needed new brakes. I instructed the BF to take the car to Pro-Auto after hearing good things (on the Troubleshooter show) and reading positive reviews. I didn't interact with the shop directly, but the work was done in a timely manner. Cut to sixteen months later (sorry Dad) and my oil light was on. Yes, I'm an idiot. I had received a mailer from PAC with several coupons, so I made an appointment for Black Friday (apropos, since I'm certain whatever oil was left in my car was black) to use the $49.95 Old Man Winter coupon. Oil change, check tires, wipers, fluids, etc. Well, I paid (more than $49.95) for that sixteen-month interval between oil changes, and I'm fortunate that the damage wasn't worse than it was (Sorry again Dad). The tech strongly recommended a flush and compression, since the thing was apparently almost out of oil. (Who knew oil was so important?) So, my Black Friday was pricier than I had planned, but the coupon still saved me about $40 on the whole situation. (Note to fellow Yelpers: check in on Yelp and get a 10% discount on that visit, or save it for the next visit!) The staff is nice, friendly and informative, and the waiting room is comfortable -- two TVs, free coffee and bottled water, a basket of Dum-Dums and some cool free pens (seriously, I love free pens!). Pro-Auto Care is the only shop I'll ever use for my every-year-and-a-half car-care regime! read more

Pro Auto Care - Free pens! (I'm not being facetious; I seriously love free pens). - Auto Repair Near Me - Denver, Colorado

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I have had great service every time that I have brought my car to Pro Auto Care. I have brought in 3 different cars along with my In-laws cars. They are honest and respectable. They provide a nice shuttle service too. I would not hesitate to recommend this group! It's hard to find honest auto repair shops, this is one that I feel can be trusted. read more

Sell you repairs that are not needed! I took my vehicle in for an estimate and I was told that there was work needed to be performed on my vehicle that wasn't necessary as when I had the car taken to a different shop I was told not one of the things suggested to me were needed! I was charged $125.00 for them to try and rip me off! I have no idea who writes the positive reviews on their website but not one is reliable by what I experienced dealing with them! Stay Clear of this shop!!! read more

This is auto service by people who care. They give you honest advice and ensure service you can count on. The guys are super awesome and very knowledgeable. I love that their inspection includes pictures of your vehicle so you get to see for yourself what issues are presenting. Unlike other auto repair shops where you have to take their word for it and hope it's legitimate. You see what they looked at and they give you timelines on how urgently something needs to be taken care of. They want you safely on the road above all. As a woman, it's important that I feel comfortable, safe, and able to trust that I am getting quality service without unnecessary fees. I get that here. They know me by name when I walk in the door because they build relationships with customers who stick around! I was recommended by a long time customer of theirs. Only my second time in and they have amazed me both times. I plan to keep coming back. read more

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This is the only place I trust to do work on my 2007 element. Excellent work that's always explained in detail, fair prices and no bs. I won't take my car elsewhere bc I know I'm getting the best value here. One example: When I got a bad oil change from the Colfax grease monkey, they stripped the pans threading and caused a lot of damage, I asked for help and the owner at PAC made it right for me - it wasn't even their mistake. I initially thought it was, but thats another story. They fixed it at a discounted price and gave me a free oil change. Pro auto care's customer support is above the rest and I'm a fan for life now. Only downside is they're closed on weekends. I've been coming here for about 10 years now and that won't change. read more

Update! 195k miles and still going strong without any issues. 9k isn't an insignificant number of miles when you're told that your car isn't drivable. read more

Amazing service and very hospitable, they also do not force you to over pay or get services that you do not need and the little extra showing pictures of the parts that need work is beyond effective and comforting. It was my first time here and I will definitely be coming back and recommend it to everyone read more

Super place, clean , accommodating, professional, friendly and family owned!l Love it that there are certified mechanics. Also it that they fix things properly and if something is under warranty they fix it immediately no questions asked. My car did not pass emission test and was given their name in July. Everything was fixed ! They also have loaner cars or someone brings you home and brings your car back! Trust this place! read more

I thought that I was being dealt with fairly, until I wasn't! I received a quote from Pro Auto to fix my vehicle. I was going to have the work done, but I just didn't feel comfortable with the quote being so high. I got several quotes, and glad I did. Pro Auto was going to charge me twice what the other auto repair shops in my neighborhood quoted to me! Thankfully I went with a competitor down the street and saved over $2000 ! I must have looked and acted like a real rube to Pro Auto. I think this is very dishonest and will never do business with them in the future. I will also warn others about their deceptive business practices! Very disappointed! read more

Best car company in town. Al and his team are awesome. We have also had great experiences with chris. These guys can fix anything

These guys were just amazing to me. They took care of my Infiniti, and they were honest that when they did, another part failed. They just took care of the other part and the cost to repair it without any complaint, or any attempt to try to throw it back on me. Anthony was super professional, and they gave me a courtesy ride to my house without any questions asked in a super convenient fashion. A plus, price was fair, highly recommended shop. read more

Pro Auto Care has outstanding car mechanics. Pro Auto's very dedicated & hard working staff excels at diagnosing & repairing even the most complex problem. Pro Auto Care has always given my 2004 Prius first rate attention since I first bought this car in 2004. I trust Pro Auto Care's team totally & am very grateful to them for keeping my beloved Prius in great & low maintenance condition. read more

My heroes! Quite literally. They treat me like family and try thier best to keep my best interest in perspective.

Came in to get some work done on my Trooper. They did the work well but I asked them not to give me a oil change and they did anyway. Then they overcharged me $140. I had to drive back and get them to fix it. They did fix the issue but still unacceptable. Overall they do good work but will do some extra stuff and possibly sneaky stuff to get more money. read more

Owner / President of the company is a complete joke. He isnt a man of his word and is money hungry. He wasted my time and gas. we agreed on a set time for me to go pick up an item that he was selling from his shop. My husband even got off of work 2 hours early.I told him I was on my way and he reneged on our agreement half way there and said it was first come first serve because someone was there that might buy it, never did he mention It was first come first serve.He very unprofessional tread lightly My friends read more

Honest and Trustworthy. I've entrusted my car maintenance and repair needs to these guys for 8 years. Great communication and superb customer service. 100% recommend them for all care servicing needs!!! read more

I paid them to fix my suspension and it went back 4 times and they said there was nothing more they could do. It never got fixed and there was no money refunded. The owner of this place is a joke. read more

I do not recommend at all.. have saved a lot of money after I stopped taking my car to Pro Auto Care. Literally every time I went, they had some big expense... I have had very limited expenses at other places. Most likely commissioned sales and they will rip you off. read more

Pro Auto Care is one of the best, most reliable shops in town. Anthony and the guys stayed late to get my car fixed because of a promise they made the night before. 10/10, and will be back again. Amazing customer service too! Thanks fellas! read more

I value honesty and professionalism. Chris (and Adam who I've worked with before) have treated me very professionally. They explain things and make me feel at ease taking my vehicle in for repairs. Now for some actual constructive feedback which I do NOT want to be taken as whining, complaining or passive aggression... I spent over $2,100 on repairs when the initial repair was only $55 (for a Subaru heat shield noise). The heat shield noise, although about 85% gone, still remains by about 15%. I can still hear the noise buzzing occasionally at lower speeds even though I paid to have it fixed. If it was possible that the noise was partially going to remain, it should have been communicated to me so I could anticipate some noise. When I dropped my car off, I had placed a baggy containing a few small car parts in the front seat which were left under the hood of my car from the last, very recent visit to Pro Auto Care. I placed the baggy on the seat and mentioned the pieces were left sitting under the hood of my car. The parts remain in the baggy on the seat of my car, untouched. I have no idea what they belong to and they do not look too important but I am not in the auto repair business. AFTER Chris ran my credit card for payment, he handed me my rear passenger side hub cap and told me that no one could figure out how to put it back on. He said I should take it to whoever works on my tires to have them figure it out and put the hub cap back on. So for over $2,100, no one in the shop can figure out how to put a hub cap back on or google it... or youtube it or research it in any other way. As my boss at my job would say under similar circumstances, "figure it out. Look it up online if you need to". So I left the shop minus $2,100, hub cap in hand. The dirty hand smears and grim on the interior of my car left over from the mechanics, I can live with. It's a simple trip to the car wash yet I've noticed that this has happened twice now. Overall, I'd say you guys do pretty darn good work. Just tighten the customer service up a bit and try not to give parts back to customers telling them to figure it out because you can't. read more

BEWARE!!! This was a nightmare! !! ... 4 MONTHS later...... the faulty work done by pro care auto was partially warranteed. After my initial negavtive experience at Pro Care Auto. I had dozens of conversations with Many about resolving the problems related to my visit. Although I never received the reimbursement checks that I was told were sent to me twice, Mannys' diligence paid off by direct refund to my credit card for some of the issues I had. I don't know why this wasn't done in the first place. The president of the company (Al Oramass) CLAIMS he didnt receive my letter sent directly to him about my negative experience and that there was no record of the service done to my vehicle. I assure you, there is something deceptive going on. I called him after he tried to cover his reputation on yelp and reach out to me. I left a message with my contact information on his voice mail and still havent heard a peep. Which, once again, shows his negligence and lack of customer care from the President of the company. In summary, Manny redeemed himself by making an effort over 4 months time to resolve the conflict. But I will never go, nor recommend this auto shop for any kind of service ever. I still had to pay the shop that did the warranty repair for diagnistics that pro care autos' warranty company wouldn't cover. PS. I don't call me "buddy".... read more

So I've been driving around with poor brakes for a while. When I needed to slow down, I would just down shift until I came to a stop. The recent snow storm though woke me up as I couldn't slow down anymore, and I was gliding through stop signs... not good. I came on here to yelp, and read some fantastic reviews. I probably would have received a better deal if I had signed up for their coupons, but I still feel I got a smoking deal on some new brakes. It took about 2 hours of waiting around to get them changed. They do offer a courtesy shuttle service, but I didn't feel it was necessary to leave and come back so quickly. The bonus of my whole visit was that they checked out my car to find other problems. They noticed that my battery was totally gone, and this could have caused me some problems getting to work on time. They only sell premium batteries, so I opted to hit up auto zone and do it myself for half the cost. I did appreciate that they tested it though. read more

Anthony and the team were prompt, professional, and courteous. In a time when even low expectations aren't met. These guys exceeded mine!! Great job to Pro auto care. I will be back read more

BEWARE THESE GUYS ARE COMPLETE CROOKS!!! My splash guard was loose and possibly missing a screw. We took off the splash guard so that it wouldn't fall off on it's own. I came in on Women's Wednesdays to have the splash guard reinstalled. I had the screws and the splash guard itself. I made an appointment and checked in. The front desk clerk, Anthony said that it wouldn't cost anything. Two hours later, Anthony comes in and tells me that the mechanic found some damage and that it would cost $75. I asked how long would it take for the service and he said 5-10 minutes. I reviewed the work they did when I got home. They did NOTHING. There was no damage that was repaired and they used the screws I originally had. I called back and Anthony's argument was that I had signed to agree to the services and charge. THERE IS ABSOLUTELY NO INTEGRITY ON THEIR PART. I asked to speak to the manager. But, he had left. Strange considering they close at 5pm and the call was at 3:30pm. Randy the manager never called back. They advertise a safe space for women to get quality and honest auto repair service. What they did was the complete opposite. Disgusting!!!!! Nothing short of a full refund would resolve this situation. I'll be sure to file a complaint with the Better Business Bureau and warn other customers on every online platform I can. read more