I called AAA and they sent John Lopez from Star Towing. He could not open my truck and struggled for over 1hr he said he could not open it and that my only option was to break my window. He was rude and was frustrated and i tried helping him which he then told me that he was the best in the business but apparently he is not. He kept saying that my truck locks were jammed which they werent. He finally got the door open after over 1 hr which he ended up ripping my window tint in the process with his metal hook. I would not recommend this place apparently their employee standards are low. read more

THEY STOLE & BROKE THINGS INSIDE OF MY CAR my car got towed away because of a small issue which is resolved and guess what.. when I paid their $800 fee, yea I got my car back BUT MY CAR WAS RIPPED IN PIECES. I NEVER LEAVE TRASH ANYWHERE. - My backseat was ripped out Broken: - transmission is messed up (car was left in drive and was off?? They probably towed it in drive....) - center console - trim pieces (seat belt cover, etc) And more!!!!!!!!!! Stolen: - flashlight (THAT I GOT FROM MY UNCLE THAT PASSED AWAY) - Battery pack (jumpstart) - portable charger - pink bear spray And more!!!! And their reasoning behind this search is because "of drugs." WHAT SIGN IN MY CAR SHOWS THAT??? I don't even have dust specs VISIBLE TO THE EYE!!!! These sc*manga are still in business?? I'm baffled and speechless. Look at how they left my car... WTF even the sanitizer bottle WAS UPSIDE DOWN. WHICH DUMB PIECE OF?????? Yes I'm mad bc my car is well, BROKEN from the inside :) also to add on, it's a cool car. I saved up. Guess what? There's so many new scratches on the sides and corners of the exterior :((( UPDATE: I PERSONALLY went to the police station, sat down, and talked to them and saw their body cam video. That is all I'm saying and I stand with my review. I DO NOT RECOMMEND THESE TRASH BAGS OF AN EMPLOYEES II UPDATE: David, like you, I stand by my statement. This is MY experience with your towing company and everyone should at least see my review and my experiences with you guys, that's what this platform is for. There is no reason to file an internal compliant with your company anymore because my stuff are already gone and things were ripped out of my car. Either you guys did it or a ghost did it. Idk. You tell me bc I didn't do it :). Thanks for being so helpful! :D read more

Pro-Star Towing - The way they left my car after towing it (upside down sanitizer) TRASH EVERYWHERE The car is in drive and it's off??? - Towing Near Me - Milpitas, California

These guys never showed up and marked tow complete over 2.5 hours on the side of the road!! What a bunch of putz! Insane that a tow service would do this. Said he didn't see me. But never called to verify. Just checked it off and bounced. Edit: I cleaned up the language. 3 hours now I had to call AAA to see where the driver was. And they are allegedly sending someone out. read more

Called AAA with a dead battery and they sent someone from Pro-star towing. Got a new battery installed and my check engine light has been on ever since. I called Pro-star every day, several times, last week to speak to the manager who I left my number for. Each time I called I was told he was busy or he already left. After 3 days with no call back, my husband calls and demands a call back. The manager calls my cell and leaves a message saying he's been out of town for a few days. I call him back for the next few days and leave more messages and no call back. I'm hoping this 1 star review will prompt someone here to offer assistance. I'm not going to pay an auto mechanic to fix an issue that Pro-star towing may have caused when they installed a new battery. Update: The manager has NOT been trying to call/reach me for a week. I received 1 call from him last Thursday when he left a message. I called right back and was told he'd call me back. Never heard from him until 15 minutes after posting this review. He said the head mechanic will call me later. read more

Nothing but the utmost professionalism here. Also, they were very kind to me during the very stressful experience of learning that the city of Fremont had my car towed. Everyone was wonderful, especially the front desk. read more

Called AAA because battery died while waiting for gas my partner was bringing. I had to submit information that I was using a mobile phone . I was informed through the app that it would be 1 1/2 hour wait and I could track progress through the app. Then I get a text that Pro Star was pulling up (no they were not) and to click the link. Then it said service was complete even though I'm still stuck on the side of the road. It's a toss up between AAA and Pro Star as to who is to blame. AAA was responsive when I called and talked to a live person. They put in another ticket and I gave them my location. 1 1/2 hours later no tow truck driver. I called again and takes with same amount of time. Driver said he called my number but it came as a private line and not a company line on the caller ID. My phone will not ring if the call is not in my contacts list. He didn't leave a voicemail so how was I to know that was the driver. I'm expecting texts update and not calls. Driver - Ryan Cosare was rude and blamed me for not picking up calls that didn't ring on my phone. Taking a mental health day off from the horrible experience. read more

I was on 880 in Fremont during rush hour with limited shoulder, and Christopher came quickly despite the 90 minute estimate. He calmly took control of the situation and got me home safely. Christopher is a real gem -- he's going places. I was so lucky that he was my driver -- top of the line! Thank you so much! read more

My car battery died, and fortunate it was parked in my garage. Contacted AAA via mobile app, which was easy to use with answering a few questions on my phone. I do like the fact that AAA app provided a battery quote so I knew in advance an estimate for replacement to compare reasonable pricing. Once my request submitted, it provided a tracking estimate of time of arrival. Prostar (Raul P.) came to my rescue within 1 hour of my request. Raul communicated clearly to me by testing my existing battery, and gave me the prognosis of a very low level that the battery needed to be replaced. I suspected this, since the battery has never been replaced, and the model year is 1999, 25 years old! Raul had stock of the correct battery 49AGM, and allowed me to watch him remove my old battery which is located in the backseat. Raul is very professional, and very careful about the remove/replacement of the battery, in addition very considerate of avoiding scratches of my other parked car in the garage!!! I appreciate his knowledge/skills and he explained every step of the procedure, and finally showing me the State of Charge Scan summary, as I wanted to learn for my own education about cars. In summary, AAA/Pro-Star provided me with excellent quality in response, quality, and service. I really appreciate Raul's friendliness and making this a very pleasant experience, and getting the job done with ease!!! read more

Johnathon came out and rescued my dad from his lockout situation at AAA's behest! The key was still in the ignition and the engine was running so he had to first use his wire to turn the key in order to manually pop the lock. We thank him for his prompt response (he called quickly and told us he would be there in 15 minutes, which was accurate) and polite service! He even helped straighten out the key when he was done and advised my dad to make a copy right away (which he did!) read more

Terrible customer service - this company is a contractor for AAA roadside service. My wife had a tire go out on the freeway and called AAA service. My wife was contacted by the dispatch center from Pro -Star with a 45-minute window - 70-minute window of time to assist. I finally drove out to help my wife out as the AAA towing service did not show up. DO NOT USE PRO-STAR towing. My family has been part of the AAA roadside service over 25 years - this was by far the worst service we have ever had. read more

Update review, since the owner is a smart jacka$$ that seems to think "don't break the law" is the answer to everything. People get their cars towed. Stuff happens. The police did tow my car after a minor accident. But you didn't have to take advantage of me right after I already had an accident, by charging fees worth more than 10% of the value of the car to pick it up the next day. GETTING YOUR CAR TOWED DOES NOT AUTOMATICALLY IMPLY GUILT. Also, my car was not impounded as you claimed in your response. If the car was impounded, it would have been cheaper to forget about it entirely rather than pay even a week of your fees. (I'm assuming this is exactly what you want: unaffordable recovery of vehicles so you can keep and sell them) People get their cars towed and impounded all the time. However that does not automatically give you the right to extract the maximum amount of money from them as possible. Then you make it even worse by calling out every negative review with "don't break the law". It's easy to justify what you do by simply labeling people as criminals. What's hard is having a little empathy, which might lead you to stop taking further advantage of every person victimized by law enforcement. I'm glad the positive reviewers had a nice triple A experience where they didn't have to pay out of pocket. However, the other side of this buisness involves intentionally taking advantage of people in peril. This buisness is beyond detestable and deserves each and every negative review, and then some. read more

2 hours late for an emergency tow on the freeway Company don't value CUSTOMERS . Driver was great good Knowledge and good customer service read more

My car battery is broken. Called AAA and Prostar came within reasonable time. But the technician is not very attentive, ignored my comments on many corrosion residuals underneath battery housing, not responded on whether I can clean it before the installation. Even though I shared that battery is only 3 month old, next thing I know is he finished installation and took the battery without asking for permission. Called their office days later to see if I can get battery back in order for refund at original store, the customer service was rude and hang up the phone, not willing to acknowledge the suggestions that they should train their employee double check with customer before taking battery away. read more

Overall a 4.5 out 5, at the time I contacted them via them AAA app, I initially thought my battery died and I either needed a new battery or a jump. The status updates via txts were pretty cool and informative, but the gps/location just seemed to be off a tad imo hence why the eta was off or even when I checked a few times, it appeared to be still in the same area of freeway on his way to my house. The driver was very friendly and cool and laid back and he did his inspection and hooked up his diagnostic machine to my battery and upon inspection he said my battery was still decent and was around 60%. He also asked me what did I do and hear when I tried to start my engine. He then asked me to turn over and start my car engine, which I did and it started but it was still was a slow start and said it might be something else like the starter. He then basically gave me a few options, he said regardless if I wanted he could sell me a new battery or he mentioned my car battery should be under warranty at Honda and if everything checked out, they could replace it..I opted to go to Honda. Overall, while my problem wasn't solved or completely solved and everything was done right there and then, the response time, updates, the driver were all extremely positive experience for me. read more

Awesome service. I wish I could remember the gentleman's name. I was taking the kids to Discovery Kingdom when we hit something in the road. Tire completely came apart and we barely got to the side of the road. Got in touch with Pro-Star and said I could use some help. I didn't have a great idea of where exactly we were but he tracked us down. He was in and out of there in under 10 minutes. Complete professional and super friendly and helpful. They save us today. We didn't end up going to Discovery Kingdom as I wasn't 100% on board with driving on the spare for hours but we will be there tomorrow. I have had a lot of really bad experiences with tow truck drivers over the years. They treated us like we were old friends. Highly recommend!!!!!! read more

Locked the key in the trunk and they came promptly and helped out so fast. Highly recommend! Thanks again!

Pro Star Towing was dispatched to me through AAA. When the tow truck arrived, the driver refused to tow my car because, he said, their insurance only covers damage up to $95,000. I wish my car were worth that much, but it's not. read more

Driver is rude and all he wanted to do is give me advice where to take my car, their yard of course. All I wanted was a tow to my house. I told him to take off and I called someone else. read more

Call AAA and first they send someone that can't find the damn key or doesn't have the key to open the tool box to change the tire he(John) says I'll call to send someone else but he doesn't I have to put again the request I try calling the number to talk to someone and they don't answer it's 2 hrs and I'm still stranded. But at least they pick up the phone on my third time calling and said I'll try to put you with the next person available. Just horrible. read more

They don't know how to jump start an RV. Sadly, this is the type of service needed in a thriving tow business.

Pro-Star towing reported to our aid within 10 minutes of my call. Oscar R. , was professional and friendly. He asked me about recent history on my little brothers vehicle, and then checked the bay. He explained how each component regulates in quick detail. Showed me how to trouble shoot a few things and gave me a great referral on replacing my bro's battery. Overall a Pleasant experience. It's good to have a tentative emergency roadside service available you can depend on. Thanks guys! read more

Pro-Star Towing - tire low air pressure. Fasten seatbelt. - Towing Near Me - Milpitas, California

Don't use them unless you are forced too. They have a deal with the City of Milpitas. They don't care what you say and will laugh and mock you by throwing it in your face. Here is why! Please read all of this so that you know what you up against. The police towed my 92 year old father's car. There was a string of unfortunate incidences and lack of good counsel. Unfortunately, my dad is nowhere near and my 87 year old mother had to deal with getting the car out of the tow yard. Being her son, I helped her. They quoted me a price of 490 dollars over the phone. They said that the owner had to directly release the car. I drove my mom to the Milpitas tow yard but apparently the "office" is in Fremont. We called them and they pushed us to go to Fremont as it is only five minutes away. It was actually 20. When we got there I went inside to pay. I told them my mother was ill and she didn't want to go inside. Abusively, the fat necked guy behind the counter demanded that my ill 87 year old mother come into the office to pay and release the car to them. My mom doesn't have her latest Covid shot, yet. The bald, pudgy, latino guy with spindly arms demanded that she come inside and I quote "Bro!" If she didn't then he wouldn't release the car. I suggest that he go outside and verify the license. He was very obstinate. (means stubborn in case he reads this!) But acquiesced. (Means gives in) I put the keys on the counter. Suddenly it was war. I quote "Look Bro, why you giving me attitude Bro. F*** Bro. Why you yelling Bro! I said that I would take the license and she didn't have to come inside, Bro!" By the way, that was not a good thing to do as he should of checked to verify that it was her. It was a string of curse words and then he quoted me a hundred dollars over what he quoted me on the phone. I said you quoted me 3 days not 4. He continued arguing with me. He calls up the owner says that I'm yelling at him and in his face with another string of curse words. There was a 2 and half foot wide counter in between us. He puts the phone on speaker. The guy on the phone who most likely was skinny, bald and has a French mustache said, "I don't care. We pull in hundreds of cars all over the roads in Milpitas. I make lots of money. I heard all the sob stories from everyone. So if you don't want to pay the fee, I don't care. Its $3500 in collections later and ill get the money." His manager though smarter came in to defend the buffoon. The had a panel of jerks standing by laughing at me and my mother's situation, one named Dave who came in later after he got off the phone. I called the police to get advice. While I was talking to the Milpitas police. My mom started to panic. We don't have much money to eat each month due to my mother's current circumstances. Against my advice, my mom rushed in there and told them she couldn't afford the extra hundred dollars. They mocked her mocked her voice and made fun of her because she is old. She went into a huge panic attack. Lots of bad things are happening to her. The police officer that I was talking to couldn't come out to assist like the dispatch said he could as it was in Fremont so he called the Fremont paramedics and the firemen to assist. Eventually, they took the hundred dollars off. I got the stuff out of the car and left. They are unsavory, criminal, low and hate themselves and their jobs. This was a chance for karma and they missed it. Don't use them ever. Those group of guys need to be fired. Milpitas needs to discontinue their service. Californians need to wake up. read more

I would like to thank Oscar for his care he took in getting my Vehicle home .he took the time he needed preform this Tasks safe and clean. In a Timely manner. read more

Pro-Star Towing - Towing Near Me - Milpitas, California

I wanted to take time to give Terrance Tech # 909292 a SUPER BIG SHOUT OUT for going above and beyond the call of duty. Ive been having Issues with my Battery for my 2015 Kia Optima, just about every week or two my battery would die and i would have to call AAA to have it jumped, it got to the point i had to purchase a portable jump starter to keep on hand, i bought the battery from a Prostar tech which happens to sell AAA batteries , from my understanding the liquid battery that was sold to me should've been a AGM Gel battery due to all the elctronics my car has , one particular Tech told me that the AMG battery isnt for my car and he couldn't replace it although it was still under warranty, i eventually had to take it to the Kia dealership in Fremont and payed out of pocket to have them run a diagnostic on my car, it was determined that the battery was bad and needed to be replaced, the same tech that told me my battery was fine and didn't take a gel battery because it wouldn't fit met me at the dealership and argued with the service Manager questioning his performing of the diagnostic, and still wouldn't replace the battery after I mentioning having to jump start my car around 7 times since the issue started a few months back. Well finally again my car wouldn't start the day after Thanksgiving and I contacted AAA and told the Customer service rep what was going on and he immediately made my service call a warranty call and Terrance the service Tech knew exactly what the issue was when he arrived and replaced my fluid battery for a Gel battery which does fit without hesitation and appoologized for the inconvenience and bad information the other service Tech gave me which turns out hasn't been on the job that long. With Prostar. Thank you Terrance tech# 909292 ProStar towing in Fremont Ca for taking care of the customer and going ABOVE AND BEYOND!! read more

Pro-Star Towing - AGM GEL BATTERY IN 2015 KIA OPTIMA - Towing Near Me - Milpitas, California

Oscar saves the day!! I had a complete blow out on the freeway and I was stuck on the side of the 880. I was not in a safe place and Oscar showed up within 10 minutes. I was not able to secure a ride and had no money for a taxi. I would have been stranded due to COVID restrictions. Oscar put himself at risk and allowed me to ride with him and my vehicle. Outstanding customer service. read more

Pro-Star Towing - I had a complete blow out on the Freeway. - Towing Near Me - Milpitas, California

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We were heading out on a road trip when we found our battery was dead. We previously had a service from AAA out to replace a battery. Because we have a 2013 Ford escape, they were not able to physically take the battery out to replace it, or that's what they told us. ProStar mobile battery service came out this time. The guys were brilliant. They were polite and professional. They took the time to remove the old battery and replace it for us. They had to remove the air filter to get to the battery. They took the time to clean out the air filter before putting it back. We can't thank them enough. Thanks to ProStar we are "on the road again". read more

Oscar was awesome! Great customer service, professional, and timely. Thank you for your courtesy! read more

My car broke down on our way home from our very first family trip since having our baby. It was an absolute terrifying experience. As a new mom, it's the worst thing you could dreem about. After calling AAA, PST came out and were just amazing. They were so personable and caring about our situation. It was really scary for us and these guys were so comforting and friendly that we felt like we were in really good hands. The drive from the breakdown location and our house was about 25 min, which is a long time to sit in a tow truck with a stranger! There was great convo and it wasn't "weird." We are so thankful for PST and the staff they have. You guys all deserve raises! :) read more

I received outstanding service from Oscar. I was in an unincorporated area in the hills of Oakland with a battery terminal that was corroded & wouldn't start. Your employee Carlos arrived was able to load & deliver my vehicle safely home. He as very knowledgeable, friendly & helpful. I wish I could give him 10 stars. Great customer service. Thanks! read more

My car could not be started due to battery issue. Dave came did a quick diagnosis and a battery replacement. The service was awesome and efficient. I'll really recommend. read more

I hate car problems. This one had me baffled.But it didn't baffle Oscar. He came he sorted it out and I was on my way! He had all of the tools and all of the knowledge to help. Great service and a great guy! Thank You Oscar and Pro-Star! read more

I just got a flat tire on the side of the road at midnight and it was pretty stressful I called AAA and they sent out ProStar towing Jay was my driver not only was he super friendly but professional on time and save the night he had to drive me all the way back to Discovery Bay and didn't complain once I would highly recommend this company to anybody read more

My car got a blow out on the freeway. Tire was shredded into pieces. Lucky for me that the tow truck got to me in 15min. Oscar the driver was very nice. Definitely would call them again if I ever need a tow service. read more

Pro-Star Towing - Got a blow out on the freeway carpool lane. - Towing Near Me - Milpitas, California

I called Saturday of when my car got towed. Lady on the phone said she can't help me cause on the weekend they're closed. How the hell are you closed on a weekend but still towing cars? Makes no logical sense. So I called back again and again and even again and no answer. On Sunday I called and they picked up and told me they can't help me and after they wouldn't pick up anymore. Monday morning today, Went to their Milpitas location for my car and they said I had to go to Fremont to pay and then come back to pick it up. Why can't I just pay at the location where my car is at? They charge $90 a day and cause they wouldn't tell me anything Saturday and Sunday, they got $180 additional. It's their system to milk money out to tell people they can't help them on the weekend while the car is in storage and they're making money off us. 10/10 would not recommend. EVEN Went to PD to pay the $50 for release and they were confused when I called and they towing lady said they can't help me with my car. Owner is mad cause I'm speaking facts. Look at his response read more

Horrible company. I had my car towed by then, and during the process, the driver David scraped my carbon fiber exhaust on the ground and verbally acknowledged it. There were 4 witnesses at the shop my car was getting towed from. I tried to take this up with the company, and the person I spoke to, also named David, essentially told me I was wrong and that the damage was already there. I have written testimonies from the shop stating that they both saw this happen and heard the carbon fiber crack, and picture evidence that there's no previous scraping on the bottom of the car. The muffler points at an upward angle to the point where it can only get damaged while being towed. I was told that this is consistent with wear and tear damage, which is needless to say, incorrect. This company will damage your car and gaslight you by saying you're incorrect about something that other can confirm. Don't get your car towed by them under any circumstances. Attached is a photo of the damage they caused. read more

Pro-Star Towing - Towing Near Me - Milpitas, California

Oscar was great. Quick and friendly service tonight. Helped give me advice on next steps

Was stranded on the side of the freeway In a vehicle I purchased not 30 hours prior. Angie with AAA put me in touch with Oscar as quickly as she could despite their being multiple accidents in the area. Oscar came quicker than expected considering the overwhelming demand, got me loaded up in a few shirt minutes, and back to dealership to resolve my situation. Oscar was friendly, knowledgeable and willing to give sound advice. Really appreciated everything he did for me. read more

last nite...i came home late...my car stalled (something to do with the vehicle recall) at Highway 237.......Tow truck needed to respond to an emergency in the freeway( i heard it on their radio) before they can take me home...i have AAA plus...i asked the tow truck driver to take me to Great Mall while they respond to that emergency. They picked me up at Great Mall after an hour and get to go home with my car in tow. P.S. Dan the tow truck driver is so cool!!!! read more

Guy showed up in response to a AAA call. Refused to wear a mask during Covid pandemic. Was rude. Gave bad advise. Try to ask for a different company if AAA matches you up with these jokers. ** response to the owner ** Just know that educated professionals don't take to the Internet to "blast businesses". When a guy has been borderline intimidating and knows where you live ... duh, would rather not put my family at risk. Hard to tell how this chap might react. Given how upset he got for a simple conversation. Hopefully you will remind your employees to wear masks when they get out of their trucks. And maintain reasonable physical distance. Hovering over someone to make your point while not wearing a mask is simply unacceptable. Guess being the tow guy for cops made him think he's a tough guy?! read more

Lucas did an awesome job today we were down with the Tesla 12 volt battery not working nobody was able to help but Lucas was magically able to look into it and make it started and he saved lot of time thank you so much Lucas read more