Sam was friendly, professional, and honest. He knew what the problem was with my fridge before he even opened it up, and he was immediately upfront about what the repair would cost. During the repair, he called me over a handful of times to point out the problems he was seeing that confirmed what he had suspected. This was really nice, because I know exactly what he did while he was here and why. It really justified spending the money to hire a professional, because I wouldn't have been able to diagnose and fix those problems myself. He even cleaned our fridge coils while he had the fridge pulled out! Overall a great experience! I hope my fridge doesn't break in the future, but if it does I know who I'm calling. read more

I wish I could review Prosam's ability to repair my appliances, but he never gave me the opportunity to get to that point. After some initial back and forth and a service appointment tentatively scheduled for the following week, Sam completely ghosted me. He stopped replying to my messages and never followed up about my appointment. He wasted my time and added at least a one-week delay to the overall timeline for repairs. Fortunately, I was able to find someone else to come out once Sam disappeared. A simple "I can't help you" would have been appreciated. read more

PROSAM SERVICE COMPANY are super-stars in their expertise evaluating issues and then fixing those issues in our recent issue it was our washing machine! It's so nice to have it back in wonderful working order! PROSAM SERVICE COMPANY IS a 5-stars+ company because of their expertise and their very professional presentation: their very nice logoed vehicles, clothing and great manners and communication skills! read more

Our dishwasher was not draining. Sam fixed it quickly and found the root of the problem, a food pick in the drain pump. He was responsive when called, cleaned up after himself and was quick to identify the problem. read more

Timely response and fixed dishwasher promptly. We've used Sam several times for repairs.

We called someone who didn't service our area who recommended Sam. We called Sam and he was at our house within 20 minutes. He fixed my washing machine, the turn table of our microwave and was in and out in 15 minutes. He brought what he needed to protect our floors (we have a very cramped spot where our washer is and he did a brilliant job. I would highly recommend him! read more

Prosam Service Company - Appliances & Repair Near Me

Our practically new Whirlpool dishwasher broke two days before we listed our house for sale. Had to have the repair done ASAP. Our realtor recommended ProSam, and he came through. Communication: Good professional communication. Had a preliminary diagnosis over the phone Service: This was an emergency, and Sam took care of us Price: Labor $185 for 25 minute repair. Expensive, but quality work is expensive. I'd use him again because he came through in a pinch and is knowledgeable. read more

Yesterday 08/06/2024, they came out to service my washing machine. It was a $150 service call. When he left we thought it was fixed. It wasn't :(. I texted them at 8:15 this morning to come back out. I got an immediate response he will be out of town for a family thing for one week. He said he would Venmo my $150 back so I could get someone else out. He OFFERED to do this. And then did. Very honest company. I will definitely be using them again in the future. - Kristie G. read more

I called Sam to help diagnose a non-working oven. Same came out a day early, diagnosed the problem quickly (I had already replaced the igniter but it still didn't work) and told me how to fix it. Sam could've gotten a bigger paycheck but respected my can-do mentality and recommended where to get the parts and gave me a quick walkthrough of how to fix it. I'll gladly pay a service fee for expertise and if I can, fix it myself. Thanks Sam, I'll call you for the next big fix I've got! read more

Prosam Service Company - Sam diagnosed, I ordered the part, and fixed it. Thanks Sam, I'll be calling you when I need you! - Appliances & Repair Near Me

Sam literally saved Thanksgiving! It took a few trips to make the repairs since we had to diagnose the issues and then make some repairs, but everything was back up and running in time for me to host Thanksgiving. The top of my Bosch double oven is what they call a "Speed Oven" (Combo microwave/oven) and it had died after an unfortunate major incident involving exploding butter and the subsequent attempts to clean it out. Would have been several thousands of dollars just to buy a new unit without labor, but Sam was able to diagnose the problems (there were multiple) and was able to get everything back up and running for well under a thousand (including the cost of parts). He was also able to quickly diagnose a problem with my drink fridge and I was able to easily order parts and fix that on my own. Sam was always very professional, took great care not to damage other things while moving around big heavy equipment, and was always wearing protective gear (of crucial importance during this pandemic). I would not hesitate to call him again for my next appliance issue. read more

Sam has repaired two of my appliances in the past year, the refrigerator and the dishwasher. Both times he came by and made the repairs quickly and knowledgeably. He is also very professional and cordial. read more

So happy to have found ProSam for our appliance repair. He is knowledgeable, friendly, dependable, honest. Highly recommend!

Excellent, fast service on our Samsung fridge and Maytag washer. Extremely pleased with how quickly we got a fair quote and the turnaround to get the fixes in place. Prosam is my new "go to" for appliance repair. Thanks for the great work! read more

I was so happy to find Prosam Service co! They were professional and fast! Came out and had my washing machine working in less than an hour! Thank you! read more

I called Sam on 10/8 about repair on my Kitchen Aid Refrigerator. I scheduled a appointment and he was on time.He asked me a few questions and then diagnosed my problem . He told me he wanted to try something before ordering new parts it worked. His rate was very reasonable and saved a lot of money, not only is he a good tech. but a very nice person.I would recommend Prosam for all appliance repairs read more

Prosam Service Company - Appliances & Repair Near Me

Great guy, and great service. I will definitely use him again. The bearings went out in my LG TROMM front load washer. I thought I could fix it myself, but no way could I get those old bearings out. Another highly reputed on Yelp service company said they wouldn't touch it, but they suggested Sam at ProSam. I had spent four hours on it, with no success. Sam spent 10 minutes on it, and had the old bearings out and the new ones installed. He then proceeded to reassemble the washing machine even though I was the guy who took it apart. Extremely knowledgeable guy. Very trustworthy, and also friendly. He's a delight. As I said, I will definitely use him again whenever I have any appliance issues. read more

Sam repaired my ancient Maytag washer and dryer several times. Each time he was highly responsive, professional, friendly, and quickly completed the repairs. Before his visits I texted photos of the model number placard, and a short video of the issue and when he arrived he had all the correct parts on hand. Sam is awesome .. more repair persons should be like Sam! read more

Prosam has become more than our "go-to" appliance DR. The owner's professionalism, knowledge, class and character has led to our willingness to BOTH call the owner a friend, but also gladly refer him to our friends and neighbors. We live in central Austin, pemberton, but the service territory extends throughout Travis and Williamson counties. read more

Sam is awesome. We had been having issues with GE's warranty repair service for weeks. Called Sam and he was out the next day saving the day. Fun fact: because our dishwasher was under warranty, I was able to get Sam's fee reimbursed by GE. read more

"Please be VERY CAREFUL l when choosing Sam. He comes across as a very nice man, and I was hoping he was, but again please be very careful. He came to repair my Kitchen Aid Refrigerator that was running was cool, but not cold. The freezer was at 10 below zero and the fridge at 68 degrees. Sam looked over both sides and told me to get him a blow dryer. He took out a black looking sponge from the freezer side and told me it was frozen solid so it was blocking the freezing air from the freezer to the fridge side which was the problem of the cool fridge. Sounded good to me. What do I know. He blew dry the sponge with my hair dryer and put it back. He looked at another appliance, my Viking stove, for about 4 minutes and told me it the coils were not heating properly. He charged me $225 which I Venmoed to him to his personal account. He said it would take a day or so for the fridge to readjust and then should be working properly. If it did not, it would be a Motherboard problem (the brain of the computer) and he really hoped it would not be because that would be very expensive. The fridge did not improve so I let him know this. Immediately he came up with a $1114.96 quote for the motherboard. I thought ok, that cheaper than buying a new fridge and Sam seemed honest, ok, I guess I need a new Motherboard. He got the part in quite fast and and came to my house and removed my original motherboard and put it into a box. He replaced it with one he brought. He told me this should fix the problem and to NOT PAY him until I was sure it worked. I originally thought, what a very honest, nice man. He then shook the box that he had put my original Kitchen Aid motherboard into and told me he would make a good $175 off of it and walked out the door taking my product. ??? He told me to let him know the next day or so when it would adjust. Now my fridge was not cooling at all. It was warm and making a strange sound. I contacted Sam to tell him he needed to bring back my motherboard that this was NOT WORKING AT ALL- WORSE!!!!! He said ok, he would call me, he was out of town. He said it was probably a sealant problem and that he doesn't do sealant problems. (WHY DIDNT HE TELL ME THIS FROM THE START) I said I called kitchen aid and they had a certified techinician to send to me. He told me to call them. In the mean time, no calls from Sam, while I had my Fridge repaired by another certified company. They told me that the blow drying of the sponge was a scam and the $1114 for a Motherboard was a RIP OFF!!!! He also told me once they take out the motherboard, it will not work the same. He said that ALL MY FRIDGE NEEDED WAS TO BE CLEANED UP THAT SOME PEES WERE STUCK and needed to be cleaned out. Next I had eye surgery and was out for about 10 days. During these days, Sam returned and came by my house and harassed and terrified my 15 year old daughter that I was not answering his calls and embarrassed her in front of her friends. HE THEN FILED A LAWSUIT AGAINST ME. I answered via text and told him that I had had surgery and he texted me I should of called him from the hospital. That's where we are. I would of been happy to get back my motherboard and give his broken one back to him. Please beware of this person or you will be wasting much time and getting a lawyer. read more

Sam was great. We had a pretty brutal clog in our washing machine. He came over and figured out exactly where the clog was, and advised me how to fix it for a very fair diagnostic fee. The next day we had another problem from a complication of removing the clog and he came out for a follow up free of charge to get everything up and running. Really good guy, and runs his business with integrity. I would recommend him to anyone with appliance troubles. read more

My dishwasher wasn't draining so I gave them a call. I was told there was nothing wrong with the dishwasher, and the drain line was okay. Then I was charged $95. The problem remained. I called another service person who quickly discovered that the drain extension was clogged, and he quickly cleared it out. The dishwasher now works fine. Not happy at getting charged $95 and being told there was no problem. read more

This is the second time I have used Prosam and they are great. First of all, they are available by text or email to set up an appointment. By email, he asked me a couple of questions and then pre-ordered the part he thought he might need so he would be prepared when he got here. Today he fixed our Kenmore refrigerator filtered water dispenser. He did a great job and the price was reasonable. Courteous, prompt, honest, pleasant, good communication skills and tidy. I will definitely call him again when I need home appliance repair! read more

I contacted ProSam to fix my clothes dryer. In sum, I have not had a repair professional be so disrespectful of my time in my life. During our initial conversation, he indicated he could come the next afternoon and would text me later in the evening with an appointment time. He did not. I texted him the day the appointment was to happen and he said he would come to my house at 4:00 PM. After rushing home early from work, Sam did not arrive until 4:45. He did not message to say he was running late, nor did he apologize for his lateness. He decided a part was needed and he'd need to return another day. He wanted an $85 service call fee that would be applied to the balance (quote provided) of the repair in cash. He claimed his credit card "machine" was broken. He indicated that he would not be able to accept credit when he returned to install the part later in the week either. When I made the appointment with him, he made no mention of not being able to accept credit- in fact his yelp review indicates he accepts credit and his website does not indicate otherwise. If he had informed me of his current cash only policy, I would have looked for a different repair company. At that point, however, I felt trapped into using his services. We decided on the day he would return and he indicated he would text to confirm as he did not know if the part would arrive on time. Again, on the day of the appointment, I had not heard from Sam to confirm as promised, so I texted him and another 4 PM appointment was set. I again left work early to meet him. At 4:55 PM, I receive a text from him saying he was working at a different appointment and would come when he was done. When I asked for a new arrival time, 6:15 PM. What this meant to me is that he knew by 4, if not before, that he would not be on time for my appointment and chose not to contact me until he was nearly an hour late, only to be over 2 hours late in the end. If he'd promptly contacted me, there would not have been a need for me to leave work early for the second time that week. He did finally arrive around 6:15 PM. It took him 15 minutes to replace the part. The only reason I am giving him 2 stars over 1 is that the dryer appears to work. He wrote an invoice for the work and the total amount was higher than the quote he gave me during the first visit. I pointed this out to him and he said that was the correct amount and that he'd "written it down in his book." I pointed out that he had not provided me with anything in writing during the previous appointment. I wrote him a check for the higher amount to get the ordeal over with and him out of my house. If you are looking for a repairman who accepts credit, provides accurate estimates and respects your time, do not use ProSam. read more

Honest assessment, fair price, timely completion of work. That is all a person can ask for. Thanks Sam for coming during this pandemic Good bless you and stay safe. All the best. Pastor F. D. Moore read more

Our microwave oven stopped working in March 2021. I was told by another company that the unit needed to be replaced. After nearly 11 months of searching for a replacement unit (micro/oven combo) we were about to give up. Sam came to our home for the repair of another item and during that repair I mentioned the microwave. Sam took a look and was able to diagnose and locate the necessary parts within 24 hours. Sam was highly professional and responsive and I would highly recommend him for all your appliance repair needs. read more

I have a contract with Allied Home Warranty. I called them yesterday because I woke up to a refrigerator full of rotten Thanksgiving leftovers. Allied informed me that, unfortunately, my refrigerator wasn't covered by my warranty, but asked me if I wanted them to set up the service call anyway. As I'd been very pleased with everyone they'd sent so far, I said yes. I was told that Prosam would contact me within four hours. Four hours goes by. Nothing. So I called Prosam. Yes, they had me on their list, but no, they wouldn't be able to come out that day. So I said, "Thanks, but no thanks. I'll find someone else." Prosam then told me they would juggle their schedule to squeeze me in. I waited all day. No one came. No one called. I understand a company being busy. I really do. It's the lack of communication and disregard for my time that earned Prosam this negative review. read more

Dishwasher wasn't working. Guy came out the very next day. Said it was a pump. Had to wait on the part. Few days later he came back and installed. Ran it and it worked. Told my wife that she should probably run a cleaning cycle through it. So I did that night. Woke up next morning and it was still going. Being a smart dishwasher, it had a code. Sounded like it was sucking air. So I tried to get a hold of him. My wife tried. Three days later, still no response. Not happy right now. read more

Excellent service. Personable experience. Highly recommend. After heavy storms this past week, my refrigerator stopped cooling. I was in danger of losing alot of food. After calling Sam, not only did he respond quickly but delivered a high quality repair. Without any hesitation, I will call him for appliance repairs. read more

Sam is our go to appliance guy. He has fixed our washing machine and also disconnected our cooktop on short notice. He is is prompt on text/calls, courteous, and professional. read more

There aren't enough words to describe how thankful I am that Sam is in business :) A few days before our vacation, our refrigerator stopped cooling. After a mad scramble to save the food, I put in a ticket with my home warranty company. The only dates they offered were during our vacation, so I had to schedule for 2 weeks out. Sam was the pro assigned to my ticket and he called me on the weekend to make sure the 2 week date wasn't a mistake. I explained the situation and he was able to fit us in the next day. He was prompt, communicative, very knowledgeable and explained what went wrong. He was also very thorough - he tested to make sure everything was working before he left and discovered a new leak that would have gone unnoticed until too late. We were able to come back from vacation to a working refrigerator. Sam has my business for life. read more

Called Sam about my non-heating microwave this morning, he was here within 2 hours to take a look. He took it apart and figured out which sensors weren't responding, had me fixed within an hour, and couldn't have been more pleasant to do business with. He works on all major appliances and I will have him come back anytime I have an issue. read more

During all this COVID-19 crisis my dishwasher stopped working. Sam came quickly, respected space and was very professional

Loved Prosam. We called Sam based on all the positive reviews and we were not disappointed. He diagnosed and fixed our dishwasher quickly, plus we got same-day service, a rare thing these days! read more

Had a great experience using "Sam". Called him out, he diagnosed the issue, order the replacement part, and returned the next day to repair my dishwasher. Sam was very professional, great customer service and reasonably priced. Will be using him on all my future appliance repairs. read more

Excellent service, Sam is very knowledgeable and very thorough. Called him to check out the dishwasher that I suspected was leaking but he discovered the leak in the drain pipe. He assessed the dishwasher and fixed the bad electrical wiring in the meantime. He takes time to do a good job and fix the problem. Didn't charge me any extra for the fix. Would highly recommend Sam as a repairman! read more

Sam is amazing! I called in the morning, and he was able to fit me in that afternoon on a Friday. Our dishwasher had all the sudden stopped working and Sam fixed it. He was very educational explaining what was wrong and showed us. Extremely professional, prompt service, and fixed the issue, 5 stars all around! read more

He was prompt, professional, and did good work, but I can't recommend him because he's not at all transparent about prices. When I asked him what his labor fee was, he replied that he "charges based on the job." The customer knows only that his visit fee is $75. When he came up with the total, which was almost 3 times the visit fee, I had no idea how he arrived at it (the replacement part costs $30 online) and the actual repair took 15 minutes. There was no itemized receipt. read more

I recently had dishwasher issues at a rental home, on which the homeowner had the Allied Home Warranty. Sam was polite, professional, and able to resolve the issue once we could reproduce it for him to diagnose. He also was kind enough to work around my busy schedule and went out of his way to accommodate my needs. I plan to hire him again, independent of the home warranty company (which apparently doesn't pay its contractors on time), should I need his services. read more

The service agent we received today was outstanding and did more than just fix our dryer. Our dryer has been making a loud and obnoxious squeaking noise for almost 1 year and a half now. We have had multiple company's (Air Force one, Sears) who have tried to fix this problem but never managed to do so. Luckily today he was able to fix that, not only did he do a great job but he was a great guy and very kind and considerate . read more