After a small fender bender, my two daughters both told me, "Go to Puma Auto Body" and ask for Matt, They couldn't have been more right. From the moment I arrived, Matt handled everything from start to finish. He truly made the entire process TURNKEY. He coordinated with our insurance company, arranged the insurance covered rental car, and managed all of the communication with the carrier. We didn't have to worry about a single thing. His professionalism, knowledge, and customer service are simply outstanding. Nina in the office ( our contact ) was an absolute pleasure to work with. She was always friendly, cheerful, and ready to answer any questions we had. Refreshing to deal with someone who genuinely enjoyed helping us. Joe in parts ( has to be the manager ) also deserves special recognition. Some of the body parts needed for our car repair were difficult to obtain, or were on national backorder. But Joe took it personally and worked tirelessly to track them down. His dedication made all the difference to getting the car back to us. When we picked up the car, it looked absolutely perfect. The repair was flawless. To top it off, they detailed the car and cleaned the inside. They also noticed that our car was due for inspection and handled that as well. That level of service was a much appreciated bonus. Thanks to the entire team at Puma. They truly care about their customers and their work. I can't recommend them highly enough. read more

Pumas was great again. My car got side swiped parked near my job and they were able to help me with insurance, repair and rental car etc. Got the car back just like new. read more

Puma's Auto Body - Body Shops Near Me - Island Park, New York

So I broke my car mirror, I'm good at that stuff and my friend suggested coming to Puma's autobody. I called them and they were very patient with me making a few phone calls to see if they had the car mirror ready. After a few days when the mirror was ready I walked in, paid and waited for them to fix the mirror. They were fairly quick with it but it wasn't intensive work that would take hours. The staff was also very nice and friendly. The office of the shop was amazing, probably one of the best body shop offices you could ever see. The decor was tasteful and eclectic. They had coffee service, so much seating, and a lot of good art around. I felt like I was waiting in luxury. If you need a body shop around Island Park this is the place to go! read more

Getting in an accident just sucks. But at least these guys can help get your car fixed without a hassle. I called these guys and they handle everything from dealing with insurance companies who are always trying cut corners and even help me with a rental while my car is getting back to new condition. These guys have been a pillar in the community for decades, and I would never consider, using anyone else. I'm never say I look forward to an accident, but I can say for sure, these guys significantly reduce the stress. Hope I don't see you guys for a while. read more

Puma Auto Body did an amazing job fixing my truck. Matt and his team went above and beyond with their work. Glad I found this shop, because I won't take my vehicles anywhere else. If your looking for an auto body shop on Long Island, this is the one. read more

Matt has always taken great care of us whenever we have needed work on our cars. I can only offer the highest praise for Puma's Auto Body.

i've been going to this amazing body shop for over 20 years now. If I had a Bugatti that got damaged, I would feel comfortable bringing it here. Love this place! Thank you pumas! read more

Puma's Auto Body - Amazing auto body shop! I've been going here for over 20 years, and this Place has always been amazing. I Would recommend anybody to Come! - Body Shops Near Me - Island Park, New York

I cannot say enough thank you's to Matt and his team and Nina for their amazing efficiency in getting my car back to brand new after a stupid accident i did of running into a pole! When I picked up my car it was raining and Matt had the car detailed for me so I could see the beads of rain just beading now dripping down because the detail job was so AMAZING!!! The suspension is better than when I got the car 4 years ago from Jeep. Huge thank you to Nina for dealing with insurance and having a rental car reassured for me that day and for having the tow truck come the next day to pick my car up.. It was done in 3 weeks and I now LOVE my car again!! The service at Puma's Autobody gets a rating from me of 15 on a scale of 1-10! Trust Puma's Auto body with your 4 wheels!!!!! Million thanks again Matt , Team & Nina! I am very grateful read more

Puma's Auto Body - My car Looks Brand NEW! Amazing work and outstanding customer service! - Body Shops Near Me - Island Park, New York

I couldn't imagine a better experience than the respect, help, and detailed service provided at Puma's. I was in an accident late in the day. When I called Puma's, they were getting ready to close, but Christine told me that she would call her tow truck driver, who was several towns away, and tell him to stop by to pick up my car from the accident scene. In addition, she promised to stay open to meet me at the body shop, even past closing time. I had been to Puma's before, but this was above and beyond any service they had provided before (and even that was superior). From there, Puma took care of *everything.* Calling my insurance company, helping to open the claim, working with the adjuster, putting in a fair and timely estimate, picking up a rental car, and most importantly, keeping me informed with every step. Throughout the ~4 weeks from dropping off my damaged car to picking it up, I never had to worry about anything (as I had with other body shops in the area). They even worked with me on the price when the final bill was due after the insurance adjuster made a terrible mistake. My car came back better than ever, with all of the repairs pointed out and explained. Puma's is unquestionably the best body shop in town. If you need to get your car fixed after an accident, go there. read more

Place is top notch and you feel it the second Frank or Matt greet you at the door. They make you feel at home when you walk in. Very trustworthy and comforting knowing I was in good hands. No need to look anywhere else. Great job. They even gave me this cool mug (pictured) read more

Puma's Auto Body - Body Shops Near Me - Island Park, New York

When you have a car accident, it's scary, overwhelming, and at times frustrating. Unfortunately I went through that twice in 3 years! But both times I brought my car to Puma's and both times I was blown away. The staff is amazing, friendly, attentive, and professional. Christine and Matt welcome you and make you feel like an old friend. They take care of everything! Okay so I've raved enough about their customer service, now let's talk about the quality of the work done on my car. Phenomenal! My car looks like new. There is no trace of any damage, not a scratch, not a dent, nothing! My car was returned to me cleaner than how I left it. Not a detail was ignored. I can not recommend Puma's enough. I have no doubt that if I ever need body work on my car again I will be back! read more

I visited Puma Auto many years ago and worked with Tony. The work was completed timely and with complete satisfaction. Since then I've worked with Matt and I know Tony would be proud of how his son now represents the Puma brand. Again, the work was expertly completed and couldn't have been more pleased. Matt is great to work with and the entire staff is friendly and dedicated. They have my business for a lifetime! read more

communication about the repairs I requested was unclear, making the end result not what I hoped for. the office staff was efficient and helpful. lastly, $20 in a coin dispenser was stolen from the car while in their care with no restitution read more

I'll begin by saying that I have been in the auto body business for most of my adult life. My last position was an appraisal manager for a major auto rental company. I have felt with a lot of body shops and never saw the need to praise any of them...until now. Let's face it: An accident is one pain-in-the-butt disruption that you don't need, so it goes without saying that the best collision shops not only repair your car but the customer as well. This is the case with Puma's Auto Body. Led by Anthony, this is a top notch professional auto body restorer. Not only do they have a clean,state-of-the art facility and equipment, but the office staff, particularly Christine, make the repair process as pleasant as possible. Needless to say, their work is impeccable, with an attention to detail that should be a benchmark for the industry. This is definitely a "go-to shop! 2/19/17: It just too bad you cannot give as place 6 stars! They have proven time and time again how good they are. So pleased with their service and work. read more

Puma's Auto Body is by far the most superior body shop I have ever used. The process was seamless. Christine is fantastic with dealing with all the insurance work. Matt took care of my 2018 Infiniti. Their work is perfect and I'm a tough customer. Their service is top notch with the rental car waiting for you. I recommend this body shop to anyone that expects top quality work that is to a superior standard. They do so many high end vehicles and the level of detail that they work with is incomparable. I love Pumas. BEST OF THE BEST!!!!! Sincerely, Spiro Polychronopoulos read more

Family owned, local love, reliable + honest the horror stories you hear of auto body shops screwing people over for more $$ is nothing I've ever had to think about thanks to pumas auto body. I know I will always be taken care of to be safe on the road! Great people, friendly atmosphere, and fantastic, efficient work. I go to them for literally anything and everything I need. You are appreciated! Xoxox read more

As for this being the first time my car has been in a shop I got taken advantage of. I brought my car to Nina on 4/9. I then noticed that my signature was forged on a paper that Geico submitted through their portal of the check going to the shop. I never authorized anyone to sign any paperwork for me. I asked multiple times what is going on with my car & Nina would never answer my text. I went to work everyday & the shop would close anytime I got off and never had time to be able to pass by which made it worse on my case. I got my estimate a week later & had told Nina that I wanted my car to stop being worked on & I wanted to go somewhere else & pay for what has been done already bc of lack of communication & understanding. I came the next day @8am & they refused for me to get my car back & said they put it in the painting booth already. Matt comes out & interferes with the civil conversation Nina & I were having & started a hostile environment of screaming telling me to get out the store , I am disgusting, & give him back his rental while using profanity. Saying that he is going to report the rental as stolen & how I am not getting my car back. It was a big discussion on the price of how much the car was going to be. I explained how I never signed an agreement on any estimate & they already started working on my vehicle and then withheld my vehicle saying I cant go to another shop. Also with me being cursed out in front of other people, at that multiple people yelling at me against one person with a concern about their own vehicle. I later brought in a male figure with me because I felt scared being alone in the store to resolve the situation with my car & just bringing someone with me who has more knowledge in a situation like this. The car was already almost done so it was just the matter of waiting for it. I then went to picked up my car and I asked a copy of all the files in the folder and they refused and only gave me the receipt and nothing else. I asked multiple times who signed my signature & I was being laughed at & mocked by Matt and Nina herself was saying she just didn't know who did it. Signing someone signature is a crime. I dont know how many other papers have they signed under my name. This very concerning. Due to unprofessionalism and sneaky behavior I highly recommend not coming here but I can only express my experience at the Puma Body Shop. read more

The quickest most efficient auto body in Long Island. Matt is always on site with a smile on his face. Every time I have car trouble it's as if I'm going in to a resort and treated with British royalty along with my vehicle coming back better than it was before . Christine is amazing!!! My family and I love dealing with Puma's auto body shop I truly vouch and recommend to anyone to bring their vehicle here to get the job done ! Thank you guys for always coming through no matter what the situation may be Sincerely, Roger with much love read more

Finally a good shop and great people to get your auto body fix!This place will make your car look brand new! read more

Puma's Auto Body - Body Shops Near Me - Island Park, New York

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Took my car to another body shop- BIG MISTAKE! Took my car to Puma and they did the right job, fixed the work the other shop did and my car looks amazing! Matt- thank you so much- you have a customer for life. read more

Not sure why this shop decided to ignore me. Stopped by with a Jeep Wrangler to get some body work done out of pocket. They printed me out a quote and everything and I told them I'll call them when I can make an appointment. I literally called them the next day and no one could find my quote that they saved in the computer. I told them I spoke to Tony and they said they would call me back. Fast forward 3-4 days later I didn't hear from the shop so I decided to call them again, they still couldn't find my quote after I told them I was there a few days ago. So I told them the car model and what work needed to get done again, They said they would talk to tony and get back to me. A week passed and still nothing from them. I don't have time to play games if you don't want to service my car or have second thoughts about your initial quote just say something and we both would have saved time and moved on! I really wanted to like this shop. read more

Okay firstly, pumas auto body is so welcoming.. everyone that works there is beyond friendly and helpful! They explained to me exactly what was wrong with my car and were able to fix it right away. My car drives perfectly now, it feels brand new. Highly recommended! read more

I have brought my car to Puma's for various repairs over the last 10 years. They have always had exceptional customer service, have done excellent work, and have been efficient and friendly. They work directly with your insurance company which makes getting repairs from accidents so much easier. While I hope I won't have to see them again, I'd absolutely bring any vehicle back here if needed. read more

Christine Matt and The rest of the crew are friendly professional and will go out of their way to get done what you need done! Highly recommended!!! Best of the best. read more

Very friendly staff and owner. Superb workmanship. Car came back looking like out of showroom. Very fair pricing. Highly recommend

Excellent service, very helpful, no bullshit. The place feels like home. My car was hit and after a few days it now looks like it was just bought off the lot. read more

Saw the reviews and they were all positive and now I know why Had both my bumpers painted and they even took out a small dent as well Beautiful job took just as long as they said it would and the prices are fair Highly recommend Puma auto body Nice people. read more

Great people, treat you like family and go above and beyond to satisfy your needs. I highly recommend them and they do exceptional work!

Pumas did an excellent job all around with our surburban! Great customer service on the phone and great job with the quality of work. Received the vehicle back looking better than when we first got it. Thank you for making this a very easy experience!! read more

Christine is the office manager at Puma's and handles all the paperwork and insurance issues involved with the repair. She is a true professional and knows the business inside and out. That said, she is one of the most pleasant folks I have met and helped me get through a pretty upsetting auto accident. Anthony Puma is Tony Puma's son. Just like his dad he is a perfectionist and takes great pride in every vehicle he repairs. As important the Puma family's work looks good years after its done. They repaired my 2012 Camry SE 2 years ago. The paint looks amazing and the repair is seamless. My 2016 Camaro SS in a Hyperblue paint was just completed after being "t-boned" by a careless driver and it came out PERFECT... If wish I could give them 6 stars for competence professionalism and talent!!! read more

I brought in my 2011 Jeep Grand Cherokee Overland Summit after I tried to drive it through the back of a Subaru. Anthony and his team went above and beyond and was always quick to answer the phone and give me updates on my car. The finish on the front end is perfect now, better than when I had bought the car. The paint is smooth with no orange peel and you can't see where it was blended in. Anthony even fixed some dents in my doors and fixed my door trim which had nothing to do with the accident. The truck really looks great now and all of the sensors that were housed in the front bumper all work perfectly. They even included a color matched paint touch-up kit! Highly recommend Puma's, there's a reason why they have such good reviews on Yelp! read more

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I don't like when I need them...but when I do Pumas is always there to help. I have used them for tows, paint jobs and unfortunately a few accidents. My cars come out looking better than before their accident!! The staff is nice, funny and very understanding and they handle everything...wouldn't go anywhere else!!! read more

Everyone at puma auto body are friendly professionals. They make your upsetting situation of having an accident and needing repairs more seamless than anyone could imagine. Car rental pick up there and return it there so easy. They repaired 2 of my vehicles and did an exceptional job they even did an oil change and inspection for free while my car was there. They will deal with insurance adjuster even call in the claim for you. It doesn't get better than Puma auto body. They do it all!!' read more

I brought my gf's 1997 Nissan Maxima to Puma's because we were getting water inside after a hard rain. Anthony did a water test and concluded that the water was getting in from the windshield and sunroof. He blasted out the debris from the clogged sunroof drain channels which made a huge difference. We still get some water coming in after a hard rain because the seam from the windshield is rusted, but the car is 20 years old and we are just gonna deal with it. Anthony was super nice and the work he did clearing out those clogged drains made a HUGE improvement and we are very thankful. Also, their facility is huge and very professional. I would definitely recommend this place to anyone needing auto body work. BEST ON LONG ISLAND read more

This is the best auto body shop on LI. The staff is friendly and accommodating. They help you at a time when you are so stressed,because you were in a collision and quell your fears. They do exceptional work and give your car back to you brand new. There are no words that I can say to the staff at Puma, to tell them what outstanding people they are. I am so happy with their work and can't thank them enough. read more

Right now my Volvo truck is there.......I will update my review once I get it back but I have to say they have been EXCELLENT so far. I was hit with my two little girls in the truck with me. I was so awfully scared and didn't really know how to handle this (I'm a widow and I know that's no excuse but having a man handle things like this my whole life it did make it extra stressful)...I went into Puma's and Danny came right out to check out the truck.....Christine was AWESOME- she literally sat with me on the phone with the insurance company (the people who hit me assumed full responsibility; I am very grateful that they were honest). I even had a rental car brought to Puma's where I left my Volvo. I have a nice rental (a Toyota Camry, safe vehicle) and I have nothing but good things to say about Puma's. I am very sad it's taking a long time but I do understand that patience is a virtue and you CANNOT rush something like this- I want it done to perfection as it went in. Right now, I would HIGHLY recommend this shop and I will update you as soon as I get the truck back with before/after pictures. I am just so sad that even though you are doing everything you can to ensure you are yours are safe on the road, all it takes is one person being careless behind the wheel to really inconvenience you (if not worse!) I lost my husband due to a reckless driver and I am blessed to be alive, sitting here writing this review. Please drive safely but if you do need a body shop, you can trust Puma! UPDATE~~~~~~~~~~ The Volvo is back and looks just like it did before I was hit !!!!!! Puma's even fixed a little thing that drove me nuts on the steering wheel (I didn't have to ask them!!! they noticed it and fixed it when they were detailing it- YES they even detail it !!! ) DON'T BOTHER CHECKING ANYWHERE ELSE and wasting your time like I did- just go to the best (PUMA'S !!!!!!!!!) :) read more

I went to another shop close by when I was given an estimate for $2,000 for a new front bumper. I asked around about going to another shop for a second opinion when I was referred to Puma's. When I walked in, I was greeted by 2 very nice and helpful woman who set me up with a mechanic right away. I waited in the waiting room & the meachanic came out within 15min. Not only did Puma's give me a way better price, but they were able to take my car right then & there! They also gave me a rental for the few hours that my car was in the shop so I wasn't stranded. Great shop! Excellent service! My whole family goes to Puma now & I always refer them! read more

Outstanding service! They know what they're doing, fast, and understand their customers needs.

I needed body work done after an accident and went in cold not knowing anyone at Puma and they couldn't have been nicer, friendlier, professional, and just downright competent. Christine took care of everything while I was sitting there. Within 15 minutes my insurance company was notified and my rental was outside waiting for me. just terrific. Matt explained the whole process dealing with the adjusters, the estimates and the line by line explanation of the work done as well as the cost. My car had extensive damage in the rear and when I got it back in what I considered record time my Caddy was showroom beautiful. I've owned many cars and been to many body shops (including a couple owned by friends) and this has been by far the best that I've ever been treated. The car is running great, it looks beautiful and if I could give the joint 6 stars I would. Sincerely, Walter read more

This place is great everyone in there is so pleasant and nice. They made all the insurance phone calls and I didn't have to do a thing! They had a rental on sight for me(which was great I had 2 kids with me) so fast and so professional! Would deff use them again! read more