I had Scotty out today to clean my carpets. He explained everything to me very thoroughly. I was given a quote and it stayed right on target. He was very professional and protected my home while he was cleaning. In less than two hours I have clean carpet.I feel good about this company because of the product they are using and there is no chemical odor. Hope to have them back out next time I need my carpets cleaned. read more

Donovan came to clean our carpets today and he did an amazing job. Our carpet looks brand new and we couldn't believe how much quicker our carpet dried using Pure Clean. Thank you Donovan! read more

Pure Clean cleaned about 1000 sq ft of stretch carpet in our home. They showed up on time, respected our safety during the pandemic, were careful to put corner and door jamb guards along the entire route of their hoses, explained all the options, they were fine when I didn't buy the most expensive package, and most importantly, our carpet looks great. The customer service reps before and after the visit were courteous and helpful. I highly recommend them. read more

Joey was amazing! Professional, on time, and completed the work in a timely manner. Best part is that he was able to remove some really tough stains in the master. I will definitely use Pure Clean again. read more

To begin with, we experienced a sewer backup in our 27ft travel trailer which we are living in during the construction of our home on the property. After cleaning as well as we could with the Bissel and shop vac we decided it was necessary to call in the professionals to ensure a sterile environment. We were REALLY thankful to find an environmentally friendly company, like Pure Clean, that could fit us in the same day. I was quoted $180 over the phone which would include the upholstery for such a small space - the carpet does not run throughout the entire trailer - and that was acceptable. When the technician arrived, we had the space ready for cleaning with the exception of the upholstery items that were to be cleaned; i.e.: trailer sofa (3x5), 4 dining chairs, and a swivel chair. When we explained to the technician that there had been a sewer leak in our small space he said that the price would JUMP from $180-$300 because he had to use a sanitizing product - which I thought I was getting in the first place. He said they do such a great job with their cleaning that we wouldn't see any yellowing coming through from the underside of the carpet. The extra $120 charge for the sanitizer was reluctantly agreed upon because we wanted the issue handled immediately and we were assured great results. We asked him if there was anything else we needed to move and he said no. I left feeling confident that the job would be satisfactory. I came home and saw that the sofa and carpet BENEATH the sofa had NOT been cleaned. The 4 dining room chairs still had cat hair fluff balls on them. The carpet, while brighter, has yellowing stains in 2 areas that it never had BEFORE. The swivel chair look untouched. The technician said he'd have fans that he would set up so that the carpet would be practically dry before he left and that was not the case - the humidity was so high from the carpets being wet we had to find alternate overnight accommodations. I called the office and complained about the quality of the job done - which we were told was guaranteed - yet I was not offered a return visit to address my visibly noticeable concerns. Instead, she said she would collaborate with the technician to work out a future compensation cleaning in our new home. It's now 5 days later and I have yet to see or hear from them regarding this. Here's the thing: It's a 27ft travel trailer with hardwood flooring and carpet. It's not a big space by any stretch of the imagination. The couch is so small I can't even lay horizontal upon it. WHY they didn't do a thorough job is BEYOND me. $300 for less than 80 sqft of carpeting, even with the sanitizer, is OUTRAGEOUS. We were extremely disappointed. read more

Found these guys on Yelp. Saw the great reviews so had them come over. They were very prompt, right on the nose time wise. Brandon was the tech and he was great. I was a bit skeptical at first, but boy was I proved wrong. I went from thinking I would have to replace carpet to totally checking it off the list. Total thumbs up on these guys across the board. read more

This review is not about their process, but rather, about how they handled unexpected, additional charges on my credit card. I was helping my aunt with her rental and gifting her PureClean as a house warming present. We had used them in our own home before, and because they were professional and honest, I didn't even think twice about using them again. I called on a Friday to schedule it for Monday, giving them my credit card #, the number of rooms in the home, and the areas that needed cleaning. I asked for the total, was given a number to which I agreed, specifically stated "no add-ons" and that was that. On Tuesday, I looked at my bank account and saw that the carpet cleaning was over $100 more than what I was quoted. When I called to ask why, I was told it was because the rooms were over 150 square feet, and that they were told to clean the stairs by the person who was present at the time of cleaning. In regards to square footage, it would have been nice to have warned me about the potential charges for bigger rooms in advance, when I was on the phone. As the person paying, I thought I made it clear I wanted "no add-ons". The stairs are an add on I did not approve. I was also told that the person cleaning the carpet theoretically cannot deny cleaning an additional area. It would be nice if I was told that. I would have made sure to be present during this time, since being specific doesn't cut it. I am unwilling to pay extra just because the person was not trained to deal with certain situations. That is their problem, not mine. I don't feel good paying extra just because _____ was uncomfortable. That's lack of training, and honestly, not my problem. I've spoken to the manager about 3-4 times now, each time leaving me with a "that's too bad for you" feeling. Out of principal, I don't respect this way of doing business. The manager asked if she could "call my aunt" for me, incorrectly assuming my aunt or relative was present during the time of cleaning. Even if she was, she didn't pay for the carpet cleaning. As a small business owner, I know that everyone makes mistakes. I don't believe in justifying your mistakes because you did not clearly identify and prepare your employees for gray areas. I also don't think you should make your customer pay for that. read more

The did come the day after I called. He said that they like to set up several days in advance. They also like to go over in detail what they will be doing before starting. I left after waiting for them and when I came back they already started. Really looks like a great company, still my carpets are almost white. The edges were unable to be cleaned. I'm sure they do good work but white is a hard carpet color to clean. 5 stars for trying, 3 stars for the result. This home is in Mukilteo. read more

I forgot the name of the service person at my house. He did an awesome job doing the cleaning. I don't have any complaint about the job itself. However, I am little disappointed that the price that they told me over the phone was the silver plan which is the lowest level. I found out from the service guy before he starts his job that the work doesn't include the protective finish. So if I were to add that service, meaning upgrade to a gold or platinum, the price jumped up significantly. It is their sales pitch, which I didn't like. So you may need to find out all the options and pricing before you make a decision. There might be other cleaning companies that includes protective finish. read more

This is the 3rd time I've used Pure Clean and once again they've exceeded expectations. Even though my carpet cleaning is a small job, they are always on time, professional and do a great job. Today Conner arrived early, did a great job of cleaning the high traffic area and worked some magic on a couple old doggy stains. He was in and out in less than an hour! read more

I found this business on Yelp, so just paying it forward with my review. Plus, some other carpet cleaning companies seem to have suspiciously positive reviews, so I'd like to balance that with a real review of Pure Clean. :) Eric was the technician and he was a super friendly and cheerful guy. I had some carpet that had pet stains in one area, and he recommended patching up just that section, treating the floor and replacing the padding. (Luckily we had some spare carpet around!) A lot needed to be done, but I felt the price was fair for the amount of work. The office staff was also really helpful and had me send photos so they could get an idea of the work, then called back with guidance from one of the technicians. They're a family business, which is pretty cool--that's the kind of company I like to support. read more

These people were great! I have lived in the same condo for three years without a proper carpet cleaning.. (eeeek!). After reading some reviews about this place I decided to give them a try and I was very pleased with the outcome. The guy who worked at my place was awesome. He was so friendly and provided great tips for maintaining the work that was being done. He also was workin up a SWEAT! He took the job very seriously and did a bang up job. I live on the 4th floor so he had to use smaller tools (an IRON for steam) but he got the job done and told me multiple times I should call him and let him know if the stains came back because they stand behind their work, which I appreciate (but haven't had to do). Couple months later and I am still impressed. If I need any carpet cleaning I know where to go. read more

Ok, I've had my carpets cleaned several times. I have looked for good deals and found them. But, those experiences have left me afraid that I'm likely going to be wasting my money whenever I call a carpet cleaning service. Let's just say I've been underwhelmed in the past. Pure clean, however exceeded my expectations. The woman who booked me was articulate and sweet. When Donovan arrived in the beautifully decorated pure clean van, I felt reassured. After speaking with him, I could tell that he was a bright individual and was going to do his very best. Still I had doubts that anyone could turn my seemingly wrecked carpet white again. Let's just skip to the end here. By the time Donovan left, my carpets are clean and honestly, he was such a good guy I could see myself having beers with him. As a matter fact I offered him one and I could tell he was thirsty at the end of the day, however he declined because he's just that professional. I'll never call another carpet cleaning service as long as pure clean is around. read more

I had a good experience using Pure Clean to clean the carpet of our new home. I dialed many other companies without getting an answer but Pure Clean was very responsive and had high quality customer service. They were able to send somebody out to my place on short notice to take care of the job. The carpets were not incredibly dirty but did need some some attention for odor and light soiling. After the service the carpets were left looking very good. I expected that it would take longer than 1 hour to complete the job, so the service felt expensive given the length of time needed. The other issue was that the yelp coupon did not offer a better discount than the 'online special' from Pure Clean and the offers are not stackable. I didn't cancel the yelp coupon before a 24 hr period and it cannot be refunded, something to keep in mind. read more

Jon did a thorough and professional job in cleaning our townhouse carpeting. The previous owner had a few pets and the carpet felt like new after his cleaning. He carefully explained the various packages available to us and the technology used to get such good results. The deep cleaning made a tremendous difference and has made our home so much more pleasant! Thank you Jon! read more

I am so very glad I chose Pure Clean! My technician, RIcky, was fantastic! He was professional, exhibiting expertise and genuine care about cleaning my carpet and giving my home a 'sense of newness'. I will not hesitate to use the services of Pure Clean again. read more

ALLERGIC TO PETS? CALL PURE CLEAN! My husband is highly allergic to dogs, so when we learned that the previous tenants had dogs (against their lease, I might add), I was super nervous about whether we'd be able to move back to our home without having to wait the typical 6 months needed to get rid of dander. What a relief to find Pure Clean! Eric came out (ahead of schedule) and cleaned the carpets AND the heating ducts . He also used the "ozone machine" to remediate any dander, mold, mildew, etc. on the walls. Oh, and the dog urine stains in the dining room? Totally gone. I am happy to report that hubby has been able to be in the house comfortably, without the reactions he would get from exposure to dog allergens. It was pretty spendy, but worth it to be able to live where we want to. read more

Pure Clean did an amazing job on the rental home I just moved into. Vince was very professional and personable, and I appreciated the time he took and the little bits of advice he shared with me regarding a few other issues with my rental. I still can't get over my own before & after photos. They did what I didn't think was possible! I will definitely use them again and recommend them to anybody that asks! read more

PureClean - Cleaning proof during the process, right down the middle! Pure Clean did an amazing job! - Carpet Cleaning Near Me - Snohomish, Washington

Pure Clean has very professional staff, from Jenny who did the scheduling to Donovan who did the carpets. He was very thorough with the walk through and had a laser range finder to measure the room, pretty cool. He helped move the rocking chair in the nursery, and that helped us out. Donovan called us upstairs when there was one spot that just would not budge. I don't fault him or the chemicals; we have a 20 plus year old carpet so it has one small stain still. If I have one concern it was near the end of the visit when the door was open and the tubes were being wound back within the truck. Upon request he quickly moved the equipment outside, cleaned up outside, and then came back in for the walk through. I will update my review after it comes back from the "rug spa" facility. I tried to get the dog odor out with my home grade steam cleaning system: no go. I will update my review when it comes back to confirm it does not smell like dog. That would bump the four stars up to a five. Job well done, Pure Clean. read more

Pure Clean came out and cleaned three of our carpets last week. I could not be more happy with their service! We have two dogs and a toddler, so our carpets see a lot of trouble. We wanted them cleaned but didn't want to deal with massively long dry times (which are very difficult to explain to a toddler) or harsh chemicals. Pure Clean fit the bill on both! The technician was friendly and knowledgeable. The service was quick (we had moved all the furniture ahead of time so that made the process significantly easier.) The dry time was reasonable; our service was early in the morning, by the evening we were enjoying our lovely carpet again. We had one new carpet area cleaned (the carpet is about 2 years old) and two older carpets; all three came out well. There is no lingering odor or strange residue film on the carpet. Overall we are very pleased with the service. We will certainly call on them again to clean our carpets. read more

Outstanding! 5/5 stars! I've used PureClean carpet cleaners in our home for many years and I am always so happy with the results. Conner was here just this morning; kind, responsive, exceptionally knowledgeable and now my area rugs are beautiful, carpets are fresh and clean. No harsh chemicals or residue. Great to support local business!! Thank you PureClean! read more

The Pure Clean group did a great job with my home. Made an appointment on line. Got a confirmation of my first time and date requested that same day. They called the day before to confirm my appointment and set an approximate time the technician would be there. There was a wreck on the highway that morning, the technician called slightly before the appointment time to give me an update and revised time for arrival. We all understand these things, and it wasn't a big problem for me, as we'd set aside that day for carpet cleaning. I had moved all my furniture beforehand, so Peter could have a good look at the home and our stains. My cat had a pretty severe stomach bug for awhile, so even though we'd cleaned as well as we could, there were stains (not to mention the coffee and wine stains) Peter was able to get everything out, gave us tips for cleaning in the future, and BEST OF ALL... THE Carpets were NEARLY dry when he left!! We just opened the windows, kept the fan going and they were dry in about 3 to 4 hours!! Such a difference from a previous fly by night carpet cleaner. I'll not be fooled again. They are professionals in every sense of the word. I'm a fan! read more

Scotty was very professional. Cleaning was done promptly. They did have truck malfunction but they kept me informed throughout the time. Only issue I had was the hard sell for upscaling services. read more

Ben and the boys are incredible... They came out and made my 7 year old carpet look, feel and smell like new. The technology they utilize is second to none. They also deep cleaned our bathroom countertops, linoleum floors, kitchen countertops and wood floors. You know they care about clean, you can see it as soon as they pull in the driveway...their trucks, equipment and staff are all immaculate. I will be using Pure Clean for as long as I live within their service range. read more

Pure Clean did a great job. I called a few companies that had good reviews and they were all around the same price. I called an spoke with Pure Clean before making the appointment so was aware of the pricing beforehand and had an idea of the cost before they came out. From beginning to end everyone was professional and courteous. The tech & I did a walk through and I showed the few concerns and he gave me the suggestions and the pricing which fell within my expectations. I can't say our carpets came out looking brand new since they weren't really dirty to begin with, but they did look better. Well the one room with two year old carpet did come out looking brand new again. The only issue was one of the stains remained after departure, but after using the spot remover Pure Clean left it was gone. Not sure why it came out then, but not during the cleaning. Not a cheap company, but you get what you pay for. Hopefully going with a higher package will keep our carpets looking good a little longer too. read more

I hired Pure Clean to get very difficult dog stains and urine odor out of my carpet. I was amazed at what a difference the cleaning made, and I feel proud of my carpet again! Ben took the time to hand-press a hot iron on the pet stains, use a lightening solution, and rake the carpet (very Zen-like!) for a wonderful looking result that smelled great. He even discussed simple cleaning solutions I could try at home, and I could tell he really cared about my needs. I highly recommend this family-based company to anyone looking for true customer satisfaction! The minimum price is $200 (absent any other deal), but it is money well-spent. read more

AMAZING!!! My carpet is like new again! From scheduling the appointment to the professionalism of the crew, Pure Clean is top notch! I was a little worried when my dog had vommited on the carpet, and then a little wine will spilled, but Pure Clean showed up and before I knew it, my carpet was soft and looking like new! I would HIGHLY recommend this carpet cleaning company, pricing is reasonable, the service was friendly and welcoming. I will definitely have my carpets cleaned again, and Pure Clean will be my first call when needed. read more

About 1 year ago our tenants had moved out of our rental and the carpet was looking pretty bad. My husband and I both figured the carpet was garbage and non-cleanable but we tired out Pure Clean and it was nothing short of a miracle! The carpets came out amazing and looked brand new. Fast forward to today, our new house has carpet that is only 2 years old and very nice. It has suffered dogs peeing all over it, dog vomit, red wine being spilled and potty training. In comes Brandon (who cleaned our rental)...after about an hour, 10+ dog pee spots removed, one large vomit spot gone and a red wine stain completely out! The carpet definitely has a new lease on life and it even smells good! I also love that it isn't cleaned with harsh chemicals because I have two small children that play on it every day. Worth EVERY penny. Thank you Brandon for your hard work and professionalism! read more

This company is great! They were successfully able to get cat urine out of a memory foam mattress (I love my cat, but he seemed to think that peeing on my bed would teach me a valuable lesson about the fact that I brought home another cat). Really happy with their work. They even expedited the process without me having to ask (they just figured since, well, it's a bed it was kind of important ;-). Mattress and mattress topper smell good and are clean again! Everyone there was a pleasure to talk to. If anyone out there in Yelp Land is reading this then go ahead with them. It took several hours of calling/looking up carpet and upholstery cleaning places before I found a company that could help me. (For some reason a lot of folks can't clean memory foam... or if they do they don't advertise it.) Hopefully this review saves you some time! Will continue using them in the future (although hopefully not for the same reason :-). read more

Best of the best!! I'm so happy I took a friends recommendation to this company when I was in desperate need for carpet cleaning - I had hosted a holiday party and of course ended up having multiple kinds of stains, My carpets were in bad shape. It was like walking into a new house after they did their awesome cleaning job because it smelled so fresh and clean and my carpets looked completely different - like brand new!! Along with great customer service and fast and efficient work, I will most definitely use this company every time I need ANYTHING cleaned. read more

Great guys and very professional. Didn't try to upsell me on stuff I didn't need. Completely made the carpets look like new. Highly recommend read more

Pure Clean did a great job taking care of difficult pet stains in our carpets. The initial cleaning did not fully take care of the problem, but they returned (even after some delayed communication on our part) to resolve the issue. read more

Had Brandon from Pure Clean over today to clean the carpets before we list our house for sale. It is the 2nd time we have used Pure Clean and have had Brandon both times. Having the same guy come out is a great plus. He remembered our house and where all the previous trouble areas were. The carpets look amazing! I was afraid we may have had to replace the carpets before we sold the house, but after he was done they look as good as new. I like that before he starts he goes thru the house with you to talk about what needs to be done, what he is going to do and your expectations. Brandon is a true professional, courteous, polite, respectful of your home, and even took the time to stop an chat with my 4 year old daughter. Pure Clean has a customer for life. I would recommend them to anybody that wants there carpets cleaned right. read more

We own a condo that we rent with an attached double garage. Unfortunately, our previous tenants had a dog that urinated on the concrete leaving it at death-recon burnt cornea! Thank you to Pure Clean, within 25 minutes the smell was gone and the garage was drying! I greatly appreciated the patience, knowledge and options that were provided. I will definitely use their services again and again!!! I can't wait to recommend them to my friends....all three of them! read more

Service review! We were in definite need of a carpet clean and kept hearing the PureClean commercial over the radio... We have quite a few tough stains left from previous tenants as well as stains from untrained dogs, so we had a lot to try and clean out.. Lets not even talk about the smell. We were debating on trying to do it ourselves or hiring a company to take care of it. Because of the pet stains we decided on trying these guys out since they promoted a "green service" and methods to sanitize the carpet and clear the stains left by traffic and pets. Staff: Very helpful. Email correspondence was quick and efficient. All questions were answered and we were scheduled promptly. When employee came to work on the carpets, he looked at everything that needed to be done and then walked me through all the steps. He offered a completed quote and asked what I would like to change. Very easy to work with and pleasant to have in our home. Price: Fair. They were running a special on the radio, 3 rooms for $199 or something to that effect. There were plenty of offers afterwards for referrals and incentives for scheduling routine cleaning work. Quote was slightly higher than the ad, but that was because we added a few more other sanitation elements for the pet stains. Work: After the pricing was agreed on, he went straight to work using his techniques to pull stains out of the carpet and work cleaners into the pads. While some of the pet stains didn't come completely out (he warned me that they wouldn't), they definitely did fade and he left the carpet sanitized. The room was now fresh smelling, soft under my feet and prettier than it had been since I had first seen it. Overall: Very satisfied with their work! Would definitely recommend and hopefully we can use them again in the future! read more

We always use Pure Clean and today I had them come out to clean an area in our home after water damage. It looks perfect, thank you Eric! Not only are they the best at what they do, but there is no residual smell, which is very important to us. Equally important is the tech's that work for them are polite, onetime, they call when they leave the last job, and always professional in all ways. Thank you again Pure Clean for another excellent "job well done"! read more

The fellow that came to clean our tile was very personable. He gave us an estimate which was about what estimated based on the information I received when I talked to Pure Clean's scheduler. The tub surround required extra work because the tiles were sealed. When was done everything looked great. I would hire Pure Clean again and I will recommend them to friends and acquaintances. read more

For carpet cleaning. Arrived on time. Quoted the areas and presented the different cleaning packages. The cleaning processes are great, just match your need to the price you want. Awesome job. I will be a repeat customer. read more

We just used Pure Clean for the third time and we continue to be impressed by the quality of the cleaning and the overall level of their service. All three times we have had the carpeting on two levels of stairwells cleaned in our three-story townhouse and have not been disappointed in bringing it back to near pristine condition. This is saying something as we have had both cats and a dog do some of their regurgitation, vomiting, fur, hair, etc. But the cleaning technology they use is excellent and really removes any sign of those stains. In addition, we used them to have our dryer vents cleaned out and just had a floor tile and grout clean and seal done. Both of these extras were welcome add-ons and exceeded our expectations. We highly recommend Pure Clean. As another customer said, the only reason we rated this a 4-star service is because it is not cheap. But the value is definitely there and we would not hesitate to recommend them to others. read more

Pure Clean did an amazing job cleaning our carpets. Astonishingly, our carpets look brand new! All of the employees I encountered were terrific. The technician who came to our residence was professional, friendly and thorough. read more