Been a loyal service customer ever since I got my Mazda in 2018, but the service has significantly declined. Never had an issue until now. The woman who answers the phone is so rude & the service advisor Kam was just full of talk & lies. Both lack basic customer service skills. Took my car in for routine service at 2pm, they had my car for 3 hours and did NOTHING. Just took it apart to make a video to show me whatever I needed serviced then rushed to put it back together. When asked for a quote & appointment, apparently no one can help except "mY SeRvice AdVisor" that I can't get a hold of. They made more of an effort to make a video than to actually fix my car. Never had a bad experience until now. I already felt a shady vibe coming in this time & between dealing with the woman answering phones & Kam, proved to be right. read more

Justin Johnson is the person you want to work with here. He was extremely informative but most importantly he actually listens. He helped me decide between new lease and pre own certified. On top of that when I found another vehicle I was interested in he worked with his managers and their inventory to find a vehicle that ended up better matching my needs. This is the third vehicle I have purchased from a dealership. Putnam Mazda delivered the best experience from test driving to signing. If you are considering other spots check them out and then come here, you will not be disappointed. This is a great dealership in general but I suggest you ask for justin when you get there. read more

Coverage Service: extremely bad. Don't buy their optional coverage plan as they will first avoid fixing the problem without confirming anything. Lesson learn: READ YOUR LEASE AND DONT TRUST THEM ON ANYTHING DURING THE PURCHASE. Initial purchase experience: Good. We got some standard leases and we like our car. Given that we are standard buyers (great credit scores with stable high-paying jobs) anyways, I don't see how other dealers would possibly mess things up. read more

My husband owns a 2014 Mazda, and we were repeatedly contacted by this dealership with offers to buy his car. When the car was due for service, we decided to take it in and, unfortunately, our experience turned into a frustrating and exhausting ordeal. We worked with Jacob Candiotti, the Customer Loyalty Manager, who was very pushy about getting us to trade in our car for another 2014 Mazda. He hyped up the car, offered a test drive, and seemed eager to make a deal. While we appreciated his enthusiasm, we made it clear from the beginning that, due to our financial situation--having just gotten married and with me being unemployed--we were only open to a deal that made financial sense for us. Despite being upfront about our position, the numbers they presented were completely out of touch with our needs. We told them multiple times that we were happy with our current car and ready to walk away if the deal didn't work for us. After much pressure, they finally came back with an offer that mirrored what we had originally proposed. But after signing off an initial "agreement", we tried to ask more detailed questions about the numbers, and Jacob quickly deflected, saying, "I'm not an expert with the finances--you'll talk to a finance guy." The problem? We were never given the opportunity to speak with a finance expert, or a legitimate sales manager. However, we later came to find that Oliver Leyva, the finance manager, did indeed sign off on the contract. Jacob acted as the sole point of contact, constantly disappearing and reappearing, but never facilitating direct communication with anyone else for us. To make matters worse, their system was down the entire time, causing even more delays and confusion. My husband ended up spending over 5 hours at the dealership. After signing the the "official" final paperwork/formal contract, he had a gut feeling something wasn't right, and later discovered a shocking $6,995 charge for "Xzilon," a product that supposedly protects the car from body damage, as well as interior material. Earlier, Jacob told us that this protection was included in the $2,200 standard manufacturer's warranty, which we had already agree to pay. Why would we pay an additional $6,995 for a product on a 10-year old car that already has visible scratches? This charge was never explained clearly, and the warranty details were vague, at best. When we went back to the dealership to address the issue, they admitted they had to charge us the $6,995 in order to make a profit. We later spoke with a different guy, Marc Klimchok, the Sales Manager, who said there was nothing they could do about the charge--even though our first payment isn't due for another month and a half. My husband has tried countless times to obtain a copy of the original signed "agreement", which had the price we agreed to; not the pricing listed in the contract. We are beyond disappointed with the lack of transparency, pushy sales tactics, and poor communication at this dealership. Based on our experience, we would not recommend this place to anyone looking for a fair and honest car-buying experience. This was one of the most frustrating and exhausting transactions we've ever had. We sincerely hope others don't have to go through what we did. read more

Came into Mazda this weekend and looking for a new Cx-5. Duchih specifically went above and answered all my questions. Suffice to say I ended up purchasing a new Cx-5! Duchih took the time to sit with me and explain all features and functionality in the car. Highly recommend anyone needing a car to go to Putnam and specifically request Duchih to assist them! read more

Putnam Mazda - Mazda CX-5 - Car Dealers Near Me - Burlingame, California

If I could score less than one star, I would. I recently had an extremely disappointing and frustrating experience with the service at Putnam Mazda. What should have been a routine visit turned into a distressing and traumatic ordeal. My car abruptly died on the freeway without any warning lights, so I brought it in for servicing. Initially, I was offered a loaner car, which I appreciated. However, the subsequent communication regarding the repair of my vehicle was inadequate and concerning. I was informed via email that the necessary part for my car wouldn't be available until July and was abruptly instructed to return the loaner car immediately, without any consideration for my circumstances. This lack of empathy and support was shocking, especially as a loyal Mazda customer. Furthermore, throughout the ordeal, I experienced racial and gender profiling. Instead of addressing my concerns and questions, I was met with aggression and threats of police involvement, which made me feel targeted and discriminated against. When I questioned why such threats were made in response to my email seeking clarification about the safety of my vehicle and repair questions, I was told that my email was deemed "direct and straightforward," so the aggressive response was deemed necessary. Additionally, the loaner agreement I signed did not have an expiration date. When I asked the gentleman at Putnam Mazda when I should return the car upon picking it up, he assured me they would call to provide a grace period if needed. However, instead of honoring their word, they demanded I return the car immediately, lying about the agreement. This manipulation and gaslighting tactic, along with harassment and threats, are not only unethical but also against the law. This explanation is unacceptable. Responding to a concerned customer with threats of police involvement is never justified, especially when all I sought was clarity and assistance. Instead of addressing my follow up concerns and questions, I was met with aggression and threats of police involvement. They said they were going to report the car stolen and demanded I pick up and drive my car that doesn't have a working engine. This behavior was completely unwarranted and left me feeling insulted and degraded. Throughout the ordeal, I sought clarification and assistance, but was met with hostility and disrespect. The lack of professionalism and basic courtesy displayed by Putnam Mazda is unacceptable. Their recommendation was for me to drive my car off their lot with no working engine, which is not only unacceptable but life-threatening. I have also emailed the owners of Putnam and Mazda's office of the CEO and have yet to receive any response. I urge others to think twice before trusting their vehicles with Putnam Mazda and Mazda in general. The mistreatment I endured, including racial and gender profiling, reflects poorly on their reputation, and I hope they take steps to improve their customer service in the future. read more

Duchih Yu has been really helpful from beginning and close the sale. Not plan to buy the cx5 today but was planing to check out cars. However, with the patience and chariness to details of the car features, I decided to purchase the car with him immediately. Strongly recommend Duchih if anyone wants to buy a Mazda. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

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Went to Putnam Mazda looking for a car and had Will Browning assist us. He was straight up with us from the get-go and was extremely nice to work with. He helped us find a 2021 Mazda 3 with only 7k miles on it and made sure we got a fair deal on it. The whole buying process was smooth, with no hassle or stress. Will took care of everything and made sure we got what we needed without pushing anything extra on us. Super refreshing to have such a straightforward buying experience. I highly recommend checking them (and especially Will!) out if you're in the market for a Mazda and want a simple, no-BS car buying process. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Besides being satisfied with my CX-5, the service at Putnam Mazda Burlingame was exceptional. DuChih made sure to follow up with the car's features. He is knowledgeable, friendly and professional. Highly recommend! read more

Bought a Mazda 3 with Justin today. He is so helpful and amazing, and we get a great deal today! Very good experience, in and out within just two hours. Very happy. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

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Love my new Mazda CX-5!! The premium package is a life changer! Thanks to Duchih Yu for his extreme patience! We stayed in till 9pm to finalize all the paperwork. He went above and beyond to make sure we were happy, he introduced to the premium car features before we drove away. His customer service is superb! Thank you! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

We bought our 2020 CX-5 from Putnam Mazda. We approached them trying to purchase through the Costco auto program, but being the end of year I got a better price than the Costco program offer. I had got quotes from 4-5 other dealers and the price they offered was slightly better than the other dealers. The good thing was I got it without having to negotiate. We were working with Konstantin over email and he helped us get a good price by working with his boss Ali. We went to the dealership in the morning and beat the rush. Konstantin has the car prepped and ready for a test drive. He left us with the car and gave us enough space to check out the finer details. Since the price was discussed over call there was not much time wasted at the dealership after the test drive. Konstantin got us a deal on an accessory as well. While we were working on the finance paperwork, Konstantin got the car detailed and filled with a full tank of gas! Loved his energy and his knowledge of Mazda cars. I will recommend folks to ask for him when they decide to go in to the dealership. We worked with Oliver from finance on all the paperwork. We had a pre approved loan from our bank and Oliver was offering a better rate from San Mateo credit union. He pushed a bit to take than, but accepted our decision to stick with our bank. Oliver also explained all the extended warranty and maintenance packages. I didn't plan to signup for anything so he didn't push much on most of them, except the maintenance package. We probably spent 30 mins on it and I finally signed up for it. Having experienced and read reviews of a few other dealerships as well, I can say for sure that every finance department of every dealership pushes packages on you and Oliver was maybe slightly less pushy. Overall took close to 4 hours to get there and get out, bulk of which was spent with the finance guys. I could have come better prepared with some more documents and saved some time. Overall I recommend this dealership over the other ones in the Bay Area because of better customer experience Fair pricing Good follow up Willing to work with customers over phone and email Not having concerns with using our finance and also offer good rates. Treating customers with respect read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Great staff and finance who help me navigate thru different financing. Special thanks to Nestor, Blue, Marc and Yogo. They were all very helpful and engage working as a team to deliver excellent customer service. They were honest with their pricing and no sudden hidden fees or crazy mark up that other dealership are currently offering. I recently purchase the MX 30 EV and while it delivers only 100 mile range, the vehicle is fun to drive and I found the handling of steering to be smooth like their regular CX 5. I am very happy with the purchase and ecstatic that I do not have to worry about gas price increase. While it doesn't deliver the main stream 200 plus mile range compare to other competitors, the price offering is reasonable and you will not expect crazy mark ups that other dealership are offering in the 250 to 300 mile range. By the way, the MX 30 EV is not for everyone. If your commute is about 30-40miles on daily basis, then this vehicle will be just right for you. Perhaps, they are only selling this in California because we have the largest number of EV station. You'll be surprise how many EV super chargers there are now in the bay area. It isn't difficult to find one. As for me, I plan to charge at home with the 110 volt and perhaps consider getting the level 2 charger installed. Plus Mazda is offering $500 credit for charge point and offer 10 day loaner every year for the first 3 years in case you need to travel more than 100 miles on a long trip. Check out Mazda USA website for details. As you venture and search for alternative to gas powered vehicle, you definitely do not want to cross out MX 30 EV off your list. You will find that a lot of the hybrid and 250 to 300 mile range EV are either out of stock and when it is in stock, the dealership marks up the price significantly. They (dealership) know everyone wants an EV now more than ever due to high gas prices. So please do your research and figure out your needs and you might find that MX 30 EV might be right for you. read more

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tl;dr If you're like me who doesn't like being called frequently or trying too hard to ask the dealer for their best offer, Justin from Putnam Mazda is definitely your go-to person to buy your next Mazda. This is my second car from Putnam Mazda. Justin Johnson did an amazing job to show me the car and make the whole process easy. Unlike most of the other dealers in the bay, Justin sent me the best offer with the number at his first reply over email. It's such refreshing when you are finally able to talk to someone very straightforward and transparent about the purchase, instead of telling you that you have to visit the dealerships and only giving you their so-called best price unless you say yes to buy at the same day. Besides I also very appreciate how patient Justin was when I was still on the fence. He gave me enough time to make up my mind without restless calling you for update. And when I was able to find a better deal from other place, he did his very best to work me to come up with even better deal from his dealership. Which made me feel how much he was willing to help me finish the purchase and make me satisfied. If you're looking for your next Mazda, don't hesitate and shoot him an email to start the conversation. You'll be glad and surprised that how much he can help you make the whole process smooth and easy. Highly recommend! read more

We had a great experience working with Justin and Blue over the past week or so. They are both super friendly and knowledgeable and worked with our somewhat complicated timeline and situation to make sure we could get into our CX-30 quickly. Really appreciate their help and we are loving our new car! read more

10/10. If you're Chinese and need an agent who can speak Mandarin, ask for Du Chih Yu. If you're not Chinese or a Mandarin speaker, don't worry, he speaks English too. He is the equivalent of Jake from State Farms and will personally take care of you. The experience is definitely different from the usual car dealership. The entire process from selecting a car on the lot to signing paperwork was seamless and straightforward. I would highly recommend going to Putnam Mazda for your Mazda purchases. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Dominic (must be a highlight here!) helped my getting my new 2021 cx5 carbon edition awd turbo. This is an amazing experience! The best part of it is: you can't imagine how patient he is. After I bought the car, he spent around an hour to show me all the details about the car, buttons, apps, help me setting everything up. Also when I'm deciding which car I want to go with, he's super patient in explaining and helping me testing out the brake, speeding etc. And he listens your needs carefully. I feel it's like having a friend helping you buying a car, and you are pretty certain he's helping you all the way through. Dominic is reachable, easy to communicate. I highly recommend :) read more

Wonderful experience with Putnam Mazda. My second car purchased. Claude Blue Canton was my sales manager and he went above and beyond. His knowledge and sales experience was so helpful. I love the car!! read more

I am so glad I researched about Putnam Mazda before coming here! Usually you don't think twice about looking at user reviews for dealerships but trust me, it's WORTH IT. This dealership was better than all the other ones I've had to deal with, by tenfold. I was lucky enough to work with Duchih Yu (who also speaks Mandarin Chinese), who was thoughtful, friendly, and most importantly patient. I did not feel pressured to buy a car like I did at other dealerships. Even when he knew I wasn't certain on buying, he still tried his best to help me open my options and find what I was looking for, without the pressure which I feel is super important. After two long days at the dealership, finally traded in my car for a new CX-5. Honestly, the service could not have been better, I felt cherished and actually cared for as a customer from beginning to end, and even after the sale! Thank you Duchih for everything! Went to the dealership, bought a car, made a friend. I'd say thats a win! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

As today's date said, 10/10 to Konstantin ! Thank you so much for making this car purchase a wonderful experience ! He was a pleasure to work with and did not try to push or hassle. Great customer service and willing to work with the best possible deal for the car purchase. He is very helpful and willing to take the extra step to give me everything I need and quick, too ! Without a doubt, he is the best car salesman that I have worked with and hopefully continue to work with him for a future purchase. Also want to thank the other guys, Jeremy and Mike from the car service. They are also very helpful and meticulous. I had a great experience overall ! read more

GARY!!! My boyfriend and I were doing some online research, got a few quotes and got the best deal at Putnam Mazda. We came in to see the 2019 Grand Touring and the Signature CX-5s. We ended up loving the Signature, of course, and did the deal that day! Our whole experience was easy, breezy and it's all thanks to Gary and Erik. Gary had a wealth of knowledge about the vehicles we test drove, was lovely to work with and made buying a new car experience enjoyable! He wasn't too sales-y nor pushy. He was so friendly and personable. Felt like we were hanging out with a family friend - not a car salesman. Erik helped us with financing and was also very knowledgeable. He gave us a few options for servicing our vehicle and was able to get us a great deal. THANK YOU THANK YOU THANK YOU! We love our car and could not have had a more pleasant experience! read more

Putnam Mazda - 2019 CX-5 The Signature in Black - Car Dealers Near Me - Burlingame, California

I was assisted by Jacob and Will - both extremely lovely and helpful men. Thank you for your time and dedication to assisting me with my purchase! read more

We purchased our second car from Putnam Mazda last week and it has been wonderful! The new 2020 CX-5 has been a perfect addition and we could not be happier. We worked with Dominic again because he was such great help and provided excellent customer service all the way through. The entire experience was painless and we left feeling confident in our decision. Dominic was also thorough in teaching us on how to operate the new features on the car and answered any questions I had before driving it off the lot. If you are interested in buying a new Mazda, come here and ask for Dominic. You wont be disappointed! read more

Duchoh Yu is a very nice and professional sales. go ask him and he will give you the best deal! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

This is my second car from this dealership in Burlingame. I contacted the sales rep - his name is Konstantin and he provided a lot of helpful information about the car, and gave me options for the purchase. He provided great service, I am so happy with my new car and very appreciative of the help from him. read more

As a first-time car buyer, I had an absolutely positive experience at this dealership with my sales consultant, Dominic Chang. Putnam Mazda is a breath of fresh air. Everyone here I came in contact with are friendly and helpful. Dominic is the opposite of the stereotypical car salesman. He is genuine, respectful, and professional. He's passionate about cars and generous to share his knowledge. He's more like an advisor rather than a salesperson so that the customers can make an educated decision by themselves in the end. I've never felt pushed or uncomfortable at any moment during the car-buying process. Dominic really puts customers first and helps eliminate the stress. I couldn't ask for a smoother and more enjoyable car-buying experience. Not to mention that I'm extremely happy with my new Mazda Cx-5! I highly recommend Putnam Mazda and Dominic Chang for your next car! read more

Highly recommend Putnam Mazda Burlingame if you are looking at new cars! Konstantin was really outstanding in all our interactions-he was maximally knowledgeable about all the available cars, helped us think through pros and cons, features, and options, and he made test driving ultra easy and efficient. And Konstantin was so professional, courteous, and straightforward when it came time to finalize the deal. He was a true pleasure to work with, a true professional, and the whole Putnam Mazda team was fantastic! Our new Mazda is great, a real pleasure to drive. I highly recommend this dealership group, and this location, and Konstantin- five stars all around! read more

I came to your dealership. Mr. DU CHIH YU patiently introduced each model. And I don't understand English. He explained in greater detail. Let me have a clearer understanding of the car's performance and advantages. thank you. Your help helped me buy my favorite car read more

I worked with Justin last week on purchasing my new 2025 CX-50 and he was absolutely amazing. I went in a couple of weeks ago with a specific car that I wanted and they didn't have it in stock yet but Justin kept me updated and informed of when the vehicle would arrive! He was super helpful in getting me into the right car, at a very fair price and was not pushing me at all to buy. He was patience and awesome! read more

Super quick and best car service I've had! Thank you to Vasily for his amazing service. I recommend his service to other clients that wish to have someone who is very thorough, kind, and friendly when purchasing the right car that fits your comfortability. read more

Staff was friendly, not overly pushy, and very knowledgeable. They were very upfront about everything and anticipated a lot of my questions. I wasn't ready to buy, but the sales person still treated me as if I was planning to bring a car home that day. Great customer service. Will definitely return when I'm ready to pull the trigger. read more

We had shortlisted 2 models online, and went to the nearest Mazda showroom. It was a really great and smooth experience going through the car, all its features and test drive the CX-5 with our sales representative Duchih. He then got us a great offer on the car, especially during this price hike due to chip shortage. Honestly, I was scared to visit a dealership but Mazda is professional and Duchih was the icing and cherry on the cake. We were all done with the paperwork and registration, and out with the car driving, just within a couple hours in that same 1 visit. Now that's called efficiency!!! Thank you Duchih! Wishing you a million more car sales! I will definitely recommend him and this dealership to all my friends and family! read more

My boyfriend and I just bought a car from this dealership and the whole process was so quick and easy. Highly recommend Justin Johnson to help you. He was so nice on the phone and really helpful from showing us the car to setting up the numbers and paperwork. He made sure we had everything we needed and signed for the car within an hour and drove off the lot. Def recommend it here and Justin! read more

Been a lease customer for 3 years now, (and a sales customer for years before that) entirely satisfied and pleased with all the aspects of service and sales. My recent lease ended and because I wanted to buy the vehicle outright, not refinance or return it - I was shunned and was told specifically by a sales rep, that since Putnam makes no money off it they are not going to help. Spoke with the Finance Department associate who would not explain or answer any questions about a buyout, but continuously directed me to the Mazda Financial Services website, which did not have information for payoff instructions and no live operator to answer questions. I had much difficulty determining what information to send and where to send it for the buyout. Putnam Finance Department would not help and hung up on me when I explained the information was not shown on the website. I called back, frustrated and as was hung up on a second time. A third time Finance told me to complain to the General Manager and I asked to be connected. The Finance Department associate agreed to transfer me and promptly hung up the call. So our second new Mazda from Putnam (and new Subaru from Putnam Subaru) are likely our last vehicles from them. They refused to help a long standing customer, and walk thru the process they knew well - because they do not get any money from the transaction. Goodbye Putnam. read more

The pre-sales experience is great. They are very efficient in getting all the paper-work sorted out and giving a detail demo of all the features of the car. However, there seems to be a complete disconnect with the banks financing the loans. For the financing, I didn't get a timely response on setting up auto-payment for the car loan, that led to issues later on. Would advise on clarifying these in detail and ensure that the banks have proper processes to simplify the payments. For instance, would advise to be very careful on going through a loan with banks like Fifth Third Bank, to avoid problems like unexpected towing/penalties later on. read more

Huge shoutout to Konstantin with Putnam Mazda of Burlingame! He was super helpful and resourceful with my needs this week, which made my leasing process easy and pain-free. I would highly recommend again! Thanks Konstantin! read more

I am not sure why I expected anything more than your typical stealership experience with Putnam Mazda. I am not a big fan of haggling so requested and received a quote from Putnam over email and drove in to buy the car. Test drive went fine and sat down to do the paperwork. Sales person comes out and says they can't do the quoted price ; something about the original quoted price needing some discounts I don't qualify for. Of course, the original quote didn't mention any of those discounts; just fine prints to allow this sort of surprises. What's ironic is that if they had quoted the newly sprung surprise price to begin with , I'd have bought the car anyway. I don't really have time to deal with stuff like this. But I refuse to give my business to dealers that use this sort of deceptive tactics to lure customers in. If you value your time and don't care to encourage this sort of sales tactic, shop elsewhere. read more

Just got a new CX-5 and Justin Johnson was the best salesperson I've bought a car from. Super detailed, cared about my personal preferences, stayed on top of my options, and really showed me the value of the car. 5 star experience for sure with Justin. Traded in my old car easily too with no hidden strings. read more

Stay away from the salesperson JUSTINE. He definitely got temper issue and more... My sister has been looking for an SUV and few dealers around has the color of her choice. She called this store and Justine answered the phone. First question he asked my sister was if she was Chinese. My sister said No and he followed up by asking if she was Vietnamese and at no time she had asked for assistance in any language. She was not pleased but decided to come to this dealership as they got the car color of her choice. When we got there, there were 2 parking spots so we took one, not knowing we weren't allowed to park there. After seeing the car and we were about to go for a test drive, Justine asked if that parked car was ours and asked me to look for a parking on the street. So I had to look for a street parking and moved my car. When I returned, we were getting in the car for a test drive, he asked if everything was ok. I responded fine and said I just don't like it when I had to park my car on the street (mind you it was a busy street). Just from that - he became this angry individual screaming at me saying I was rude with my response and that I was at HIS HOUSE (he repeated 2x) and that I could leave if I don't like it. I was livid but I was there to support my sister, not to cause her any grief. However after seeing his attitude, my sister decided to walk from the transaction. She didn't want to do business with such rude and temperamental salesman. If the dealer tolerated such attitude and service toward their potential customer then they are not worth her/our business either. read more

Service department is top notch, will recommend to others, Sodino Is an asset to your dealership and Service department read more