Came into Mazda this weekend and looking for a new Cx-5. Duchih specifically went above and answered all my questions. Suffice to say I ended up purchasing a new Cx-5! Duchih took the time to sit with me and explain all features and functionality in the car. Highly recommend anyone needing a car to go to Putnam and specifically request Duchih to assist them! read more

Putnam Mazda - Mazda CX-5 - Car Dealers Near Me - Burlingame, California

Bought a Mazda 3 with Justin today. He is so helpful and amazing, and we get a great deal today! Very good experience, in and out within just two hours. Very happy. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

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I worked with Justin last week on purchasing my new 2025 CX-50 and he was absolutely amazing. I went in a couple of weeks ago with a specific car that I wanted and they didn't have it in stock yet but Justin kept me updated and informed of when the vehicle would arrive! He was super helpful in getting me into the right car, at a very fair price and was not pushing me at all to buy. He was patience and awesome! read more

Super quick and best car service I've had! Thank you to Vasily for his amazing service. I recommend his service to other clients that wish to have someone who is very thorough, kind, and friendly when purchasing the right car that fits your comfortability. read more

Just drove off the lot with a 2022 Mazda 3 Turbo, freshly shipped from Japan. The leasing experience with Putnam Mazda was fantastic! Duchih Yu was our sales manager and I cannot express enough how awesome it was working with him. He was kind, funny, patient, and efficient. He also took the time to go over all the features and detailed the car before we drove off. Needless to say, the Soul Red Crystal color is gorgeous. The Finance Manager explained the payment terms clearly and applied additional discounts to get us the best deal. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

I was really lucky that Konstantin picked up when I inquired if they had a certain CX-5 I was looking for. All the five star ratings he's got on here doesn't do him justice. Konstantin is one of the nicest down to earth salesman I've ever met. He's kind knowledgeable understanding and listens to his clients needs. He genuinely tries to help you get the best value for the car you want not because he gets commission or praise from it but because he really just cares about the needs of his clients. If you're looking to purchase or lease a car, I really really recommend you ask for Konstantin. He acts more like your friend than a salesman which I liked a lot. He's very transparent and was up front and honest with me about all the questions I had for him. He was super patient with me in showing me different cars. From the beginning til the end he was there making sure I was comfortable and well taken care of. He helped me get things from my old car to the new one I financed through him and took the time to tell me the details of my new car. The review is a bit long but the take away is to ask for Konstantin! He's the best! You won't regret it! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Been a loyal service customer ever since I got my Mazda in 2018, but the service has significantly declined. Never had an issue until now. The woman who answers the phone is so rude & the service advisor Kam was just full of talk & lies. Both lack basic customer service skills. Took my car in for routine service at 2pm, they had my car for 3 hours and did NOTHING. Just took it apart to make a video to show me whatever I needed serviced then rushed to put it back together. When asked for a quote & appointment, apparently no one can help except "mY SeRvice AdVisor" that I can't get a hold of. They made more of an effort to make a video than to actually fix my car. Never had a bad experience until now. I already felt a shady vibe coming in this time & between dealing with the woman answering phones & Kam, proved to be right. read more

tl;dr If you're like me who doesn't like being called frequently or trying too hard to ask the dealer for their best offer, Justin from Putnam Mazda is definitely your go-to person to buy your next Mazda. This is my second car from Putnam Mazda. Justin Johnson did an amazing job to show me the car and make the whole process easy. Unlike most of the other dealers in the bay, Justin sent me the best offer with the number at his first reply over email. It's such refreshing when you are finally able to talk to someone very straightforward and transparent about the purchase, instead of telling you that you have to visit the dealerships and only giving you their so-called best price unless you say yes to buy at the same day. Besides I also very appreciate how patient Justin was when I was still on the fence. He gave me enough time to make up my mind without restless calling you for update. And when I was able to find a better deal from other place, he did his very best to work me to come up with even better deal from his dealership. Which made me feel how much he was willing to help me finish the purchase and make me satisfied. If you're looking for your next Mazda, don't hesitate and shoot him an email to start the conversation. You'll be glad and surprised that how much he can help you make the whole process smooth and easy. Highly recommend! read more

We had a great experience working with Justin and Blue over the past week or so. They are both super friendly and knowledgeable and worked with our somewhat complicated timeline and situation to make sure we could get into our CX-30 quickly. Really appreciate their help and we are loving our new car! read more

Stay away from the salesperson JUSTINE. He definitely got temper issue and more... My sister has been looking for an SUV and few dealers around has the color of her choice. She called this store and Justine answered the phone. First question he asked my sister was if she was Chinese. My sister said No and he followed up by asking if she was Vietnamese and at no time she had asked for assistance in any language. She was not pleased but decided to come to this dealership as they got the car color of her choice. When we got there, there were 2 parking spots so we took one, not knowing we weren't allowed to park there. After seeing the car and we were about to go for a test drive, Justine asked if that parked car was ours and asked me to look for a parking on the street. So I had to look for a street parking and moved my car. When I returned, we were getting in the car for a test drive, he asked if everything was ok. I responded fine and said I just don't like it when I had to park my car on the street (mind you it was a busy street). Just from that - he became this angry individual screaming at me saying I was rude with my response and that I was at HIS HOUSE (he repeated 2x) and that I could leave if I don't like it. I was livid but I was there to support my sister, not to cause her any grief. However after seeing his attitude, my sister decided to walk from the transaction. She didn't want to do business with such rude and temperamental salesman. If the dealer tolerated such attitude and service toward their potential customer then they are not worth her/our business either. read more

Besides being satisfied with my CX-5, the service at Putnam Mazda Burlingame was exceptional. DuChih made sure to follow up with the car's features. He is knowledgeable, friendly and professional. Highly recommend! read more

10/10. If you're Chinese and need an agent who can speak Mandarin, ask for Du Chih Yu. If you're not Chinese or a Mandarin speaker, don't worry, he speaks English too. He is the equivalent of Jake from State Farms and will personally take care of you. The experience is definitely different from the usual car dealership. The entire process from selecting a car on the lot to signing paperwork was seamless and straightforward. I would highly recommend going to Putnam Mazda for your Mazda purchases. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Love my new Mazda CX-5!! The premium package is a life changer! Thanks to Duchih Yu for his extreme patience! We stayed in till 9pm to finalize all the paperwork. He went above and beyond to make sure we were happy, he introduced to the premium car features before we drove away. His customer service is superb! Thank you! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Wonderful experience with Putnam Mazda. My second car purchased. Claude Blue Canton was my sales manager and he went above and beyond. His knowledge and sales experience was so helpful. I love the car!! read more

We bought our 2020 CX-5 from Putnam Mazda. We approached them trying to purchase through the Costco auto program, but being the end of year I got a better price than the Costco program offer. I had got quotes from 4-5 other dealers and the price they offered was slightly better than the other dealers. The good thing was I got it without having to negotiate. We were working with Konstantin over email and he helped us get a good price by working with his boss Ali. We went to the dealership in the morning and beat the rush. Konstantin has the car prepped and ready for a test drive. He left us with the car and gave us enough space to check out the finer details. Since the price was discussed over call there was not much time wasted at the dealership after the test drive. Konstantin got us a deal on an accessory as well. While we were working on the finance paperwork, Konstantin got the car detailed and filled with a full tank of gas! Loved his energy and his knowledge of Mazda cars. I will recommend folks to ask for him when they decide to go in to the dealership. We worked with Oliver from finance on all the paperwork. We had a pre approved loan from our bank and Oliver was offering a better rate from San Mateo credit union. He pushed a bit to take than, but accepted our decision to stick with our bank. Oliver also explained all the extended warranty and maintenance packages. I didn't plan to signup for anything so he didn't push much on most of them, except the maintenance package. We probably spent 30 mins on it and I finally signed up for it. Having experienced and read reviews of a few other dealerships as well, I can say for sure that every finance department of every dealership pushes packages on you and Oliver was maybe slightly less pushy. Overall took close to 4 hours to get there and get out, bulk of which was spent with the finance guys. I could have come better prepared with some more documents and saved some time. Overall I recommend this dealership over the other ones in the Bay Area because of better customer experience Fair pricing Good follow up Willing to work with customers over phone and email Not having concerns with using our finance and also offer good rates. Treating customers with respect read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Great staff and finance who help me navigate thru different financing. Special thanks to Nestor, Blue, Marc and Yogo. They were all very helpful and engage working as a team to deliver excellent customer service. They were honest with their pricing and no sudden hidden fees or crazy mark up that other dealership are currently offering. I recently purchase the MX 30 EV and while it delivers only 100 mile range, the vehicle is fun to drive and I found the handling of steering to be smooth like their regular CX 5. I am very happy with the purchase and ecstatic that I do not have to worry about gas price increase. While it doesn't deliver the main stream 200 plus mile range compare to other competitors, the price offering is reasonable and you will not expect crazy mark ups that other dealership are offering in the 250 to 300 mile range. By the way, the MX 30 EV is not for everyone. If your commute is about 30-40miles on daily basis, then this vehicle will be just right for you. Perhaps, they are only selling this in California because we have the largest number of EV station. You'll be surprise how many EV super chargers there are now in the bay area. It isn't difficult to find one. As for me, I plan to charge at home with the 110 volt and perhaps consider getting the level 2 charger installed. Plus Mazda is offering $500 credit for charge point and offer 10 day loaner every year for the first 3 years in case you need to travel more than 100 miles on a long trip. Check out Mazda USA website for details. As you venture and search for alternative to gas powered vehicle, you definitely do not want to cross out MX 30 EV off your list. You will find that a lot of the hybrid and 250 to 300 mile range EV are either out of stock and when it is in stock, the dealership marks up the price significantly. They (dealership) know everyone wants an EV now more than ever due to high gas prices. So please do your research and figure out your needs and you might find that MX 30 EV might be right for you. read more

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Duchoh Yu is a very nice and professional sales. go ask him and he will give you the best deal! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

This is my second car from this dealership in Burlingame. I contacted the sales rep - his name is Konstantin and he provided a lot of helpful information about the car, and gave me options for the purchase. He provided great service, I am so happy with my new car and very appreciative of the help from him. read more

Highly recommend Putnam Mazda Burlingame if you are looking at new cars! Konstantin was really outstanding in all our interactions-he was maximally knowledgeable about all the available cars, helped us think through pros and cons, features, and options, and he made test driving ultra easy and efficient. And Konstantin was so professional, courteous, and straightforward when it came time to finalize the deal. He was a true pleasure to work with, a true professional, and the whole Putnam Mazda team was fantastic! Our new Mazda is great, a real pleasure to drive. I highly recommend this dealership group, and this location, and Konstantin- five stars all around! read more

I came to your dealership. Mr. DU CHIH YU patiently introduced each model. And I don't understand English. He explained in greater detail. Let me have a clearer understanding of the car's performance and advantages. thank you. Your help helped me buy my favorite car read more

I'm removing a star because, after the sale, the salesperson repeatedly texted me asking me to give him scores of all 10s on the customer survey. read more

Dominic (must be a highlight here!) helped my getting my new 2021 cx5 carbon edition awd turbo. This is an amazing experience! The best part of it is: you can't imagine how patient he is. After I bought the car, he spent around an hour to show me all the details about the car, buttons, apps, help me setting everything up. Also when I'm deciding which car I want to go with, he's super patient in explaining and helping me testing out the brake, speeding etc. And he listens your needs carefully. I feel it's like having a friend helping you buying a car, and you are pretty certain he's helping you all the way through. Dominic is reachable, easy to communicate. I highly recommend :) read more

I am so glad I researched about Putnam Mazda before coming here! Usually you don't think twice about looking at user reviews for dealerships but trust me, it's WORTH IT. This dealership was better than all the other ones I've had to deal with, by tenfold. I was lucky enough to work with Duchih Yu (who also speaks Mandarin Chinese), who was thoughtful, friendly, and most importantly patient. I did not feel pressured to buy a car like I did at other dealerships. Even when he knew I wasn't certain on buying, he still tried his best to help me open my options and find what I was looking for, without the pressure which I feel is super important. After two long days at the dealership, finally traded in my car for a new CX-5. Honestly, the service could not have been better, I felt cherished and actually cared for as a customer from beginning to end, and even after the sale! Thank you Duchih for everything! Went to the dealership, bought a car, made a friend. I'd say thats a win! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

As today's date said, 10/10 to Konstantin ! Thank you so much for making this car purchase a wonderful experience ! He was a pleasure to work with and did not try to push or hassle. Great customer service and willing to work with the best possible deal for the car purchase. He is very helpful and willing to take the extra step to give me everything I need and quick, too ! Without a doubt, he is the best car salesman that I have worked with and hopefully continue to work with him for a future purchase. Also want to thank the other guys, Jeremy and Mike from the car service. They are also very helpful and meticulous. I had a great experience overall ! read more

Great service- anvar was a great representative. Really impressed with their service team will be back.

Staff was friendly, not overly pushy, and very knowledgeable. They were very upfront about everything and anticipated a lot of my questions. I wasn't ready to buy, but the sales person still treated me as if I was planning to bring a car home that day. Great customer service. Will definitely return when I'm ready to pull the trigger. read more

My boyfriend and I just bought a car from this dealership and the whole process was so quick and easy. Highly recommend Justin Johnson to help you. He was so nice on the phone and really helpful from showing us the car to setting up the numbers and paperwork. He made sure we had everything we needed and signed for the car within an hour and drove off the lot. Def recommend it here and Justin! read more

GARY!!! My boyfriend and I were doing some online research, got a few quotes and got the best deal at Putnam Mazda. We came in to see the 2019 Grand Touring and the Signature CX-5s. We ended up loving the Signature, of course, and did the deal that day! Our whole experience was easy, breezy and it's all thanks to Gary and Erik. Gary had a wealth of knowledge about the vehicles we test drove, was lovely to work with and made buying a new car experience enjoyable! He wasn't too sales-y nor pushy. He was so friendly and personable. Felt like we were hanging out with a family friend - not a car salesman. Erik helped us with financing and was also very knowledgeable. He gave us a few options for servicing our vehicle and was able to get us a great deal. THANK YOU THANK YOU THANK YOU! We love our car and could not have had a more pleasant experience! read more

Putnam Mazda - 2019 CX-5 The Signature in Black - Car Dealers Near Me - Burlingame, California

Been a lease customer for 3 years now, (and a sales customer for years before that) entirely satisfied and pleased with all the aspects of service and sales. My recent lease ended and because I wanted to buy the vehicle outright, not refinance or return it - I was shunned and was told specifically by a sales rep, that since Putnam makes no money off it they are not going to help. Spoke with the Finance Department associate who would not explain or answer any questions about a buyout, but continuously directed me to the Mazda Financial Services website, which did not have information for payoff instructions and no live operator to answer questions. I had much difficulty determining what information to send and where to send it for the buyout. Putnam Finance Department would not help and hung up on me when I explained the information was not shown on the website. I called back, frustrated and as was hung up on a second time. A third time Finance told me to complain to the General Manager and I asked to be connected. The Finance Department associate agreed to transfer me and promptly hung up the call. So our second new Mazda from Putnam (and new Subaru from Putnam Subaru) are likely our last vehicles from them. They refused to help a long standing customer, and walk thru the process they knew well - because they do not get any money from the transaction. Goodbye Putnam. read more

We purchased our second car from Putnam Mazda last week and it has been wonderful! The new 2020 CX-5 has been a perfect addition and we could not be happier. We worked with Dominic again because he was such great help and provided excellent customer service all the way through. The entire experience was painless and we left feeling confident in our decision. Dominic was also thorough in teaching us on how to operate the new features on the car and answered any questions I had before driving it off the lot. If you are interested in buying a new Mazda, come here and ask for Dominic. You wont be disappointed! read more

I am not sure why I expected anything more than your typical stealership experience with Putnam Mazda. I am not a big fan of haggling so requested and received a quote from Putnam over email and drove in to buy the car. Test drive went fine and sat down to do the paperwork. Sales person comes out and says they can't do the quoted price ; something about the original quoted price needing some discounts I don't qualify for. Of course, the original quote didn't mention any of those discounts; just fine prints to allow this sort of surprises. What's ironic is that if they had quoted the newly sprung surprise price to begin with , I'd have bought the car anyway. I don't really have time to deal with stuff like this. But I refuse to give my business to dealers that use this sort of deceptive tactics to lure customers in. If you value your time and don't care to encourage this sort of sales tactic, shop elsewhere. read more

As a first-time car buyer, I had an absolutely positive experience at this dealership with my sales consultant, Dominic Chang. Putnam Mazda is a breath of fresh air. Everyone here I came in contact with are friendly and helpful. Dominic is the opposite of the stereotypical car salesman. He is genuine, respectful, and professional. He's passionate about cars and generous to share his knowledge. He's more like an advisor rather than a salesperson so that the customers can make an educated decision by themselves in the end. I've never felt pushed or uncomfortable at any moment during the car-buying process. Dominic really puts customers first and helps eliminate the stress. I couldn't ask for a smoother and more enjoyable car-buying experience. Not to mention that I'm extremely happy with my new Mazda Cx-5! I highly recommend Putnam Mazda and Dominic Chang for your next car! read more

Just got a new CX-5 and Justin Johnson was the best salesperson I've bought a car from. Super detailed, cared about my personal preferences, stayed on top of my options, and really showed me the value of the car. 5 star experience for sure with Justin. Traded in my old car easily too with no hidden strings. read more

Service department is top notch, will recommend to others, Sodino Is an asset to your dealership and Service department read more

This review is to thank Nestor Moreno for his assistance with our recent new car purchase. We reached out for an appointment and he sent us inventory ahead of time so we could select which car to test drive. He was very patient and helpful while were were there to test drive -- answered all of our questions easily. While we ended up purchasing from Mazda SF (they had the exact car we wanted in stock), he stayed positive the whole time and treated us really well. I would definitely come back to Nestor in the future. read more

I bought my car at Mazda Putnam in 2021 and gave them a very good review I wanted to update my review regarding their service department. I brought my broken key FOB to the service department today and Stewart did some surgery on it and was able to repair it right there on the spot using parts from other broken FOBS -he says he saves the ones that stop working and harvests them for parts to fix ones that need a piece or two. He saved me over $400 as I don't have to buy a new one , get it programmed etc. Kevin also was standing by and helped out- It was nice to get something fixed without having to buy a whole new unit. Thank you stewart and Kevin (and Dan, the guy who originally took my phone call and told me to ask for Stewart) -- unrelated, they have a fun free latte machine and free goldfish crackers which my 4 year old appreciated. read more

Best experience ever buying a new car. Dominic Chang was so helpful, nice and just a great person. We purchased exactly what we wanted, and Dominic was so responsive on email. He even sent me a video of the car and had it ready for us at the agreed time. He even tutored us on the car functions and set everything up. The dealership is beautiful and the Finance experience was flawless and painless. Putnam is the place to purchase your next vehicle! And if you're in the market for a Mazda we highly recommend Dominic. Thank you all! read more

This dealership overall was really great, Justin helped me through the whole process and was very responsive to my text and calls. It took about a months worth of getting my car, but we finally got the deal done. Thanks again Justin and Cartier! read more

Terrible customer service and super slow. No loaner vehicles available and underestimated service time by 4 hours

Ended up not buying a car here, but had a great experience. Walked in on a Sunday with my family right when they opened and met with Justin. No appointment, just wanted to test drive a CX-5 and see if they had what I was looking for on the lot. Justin was super nice, got exactly the model and trim I was looking for (just not the right color) and let me test drive it. We took it around and it was exactly as we expected, but they didn't have the color we wanted. Justin spent time talking through the options, including another color if we were interested at a bigger discount. When we said it wasn't what we were looking for, he wasn't pushy at all, and looked up what inventory was coming in. The soonest he could have gotten our exact spec would have been 2 months away, and I could have put a deposit down to reserve it, but we unfortunately couldn't wait that long. A week later he texted me to check-in and even though we had bought a car elsewhere, he congratulated me and wasn't salty about it at all, which some aggressive salespeople can be. If/when our other car dies out I'll definitely come back here to talk to Justin. read more