Car buying is so stressful when you have a tight budget and don't know where to start. I've been needing a new family car and all I knew was that having an SUV was important. My boyfriend had been contacting several dealerships in the Bay Area/East Bay/Peninsula and it was great how responsive many other brand reps were. Putnam Mazda was in our top 5 dealerships to start with. As soon as my family and I pulled up into the dealership, we were kindly greeted by sales rep Duchih (who is also bilingual in Mandarin). We expressed our interests in the C3 and C5 and quickly took us over to look at those models. We realized there were some must haves that were needed in the functionality of the car and he was so patient with us and recognized how important it was for my family to also enjoy the car. He also introduced us to other similar models and understood the struggles of finding the right sized car to fit into narrow San Francisco garages. Long story short, we left the lot with a brand new Mazda C5. Very happy to have a new addition to our Mazda family, and will be looking for Duchih when we are shopping fo Mazda. read more

I got my first car here with help from Duchih. He helped me find the model that fits my need, also with reasonable price. Since I'm new to cars, he explained a bunch of questions I had on car features and selling terms. Whole process was quick and smooth. Would definitely recommend this dealer and sales person. read more

Putnam Mazda - Sales person - Car Dealers Near Me - Burlingame, California

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Fantastic dealership! Josh helped me with test driving two cars and ultimately selling me one. He made the process very smooth, and provided me with all the important information without being pushy. Yogo helped me with financing and was flexible with my needs and wants! Very trustworthy, professional dealership! read more

Putnam Mazda - I love my new ride! - Car Dealers Near Me - Burlingame, California

While I was looking for my next car I've been to many dealerships but none compare to the company and service that I found here at Putnam Mazda. I knew I wanted the Mazda CX-5 but I didn't know all the specifications on the vehicle or have test driven one yet , but that's where Nestor A. Moreno came in! He was very attentive and knowledgeable as well as friendly and easy to talk to! Easy 10 stars for him! I for sure am going to recommend this place to everyone looking to purchase a new car as well as family and friends! Thank You Nestor for helping me with my brand new 2023 Machine Gray Mazda CX-5, I absolutely love her read more

Putnam Mazda - Mazda CX-5 (Machine Gray) - Car Dealers Near Me - Burlingame, California

Thank you to the Team Mazda Burlingame Now I have my Brand-New Mazda CX-5 Preferred 2023 I had a great and delightful experience. Thank you, Nestor Moreno and Justin Johnson sales manager, for helping me out and finding the right vehicle for me, my next vehicle will be a Mazda and will be coming back to Putnam Mazda To find it. Thanks again Team Putnam Mazda read more

Went in for lease buyout. Justin J. was very good setting expectation and providing great communication. Buyout process was smooth and easy. When it got to all the paper work, Kyle was very well prepared and got me through process. They got me a great rate, even during times of interest rate raising. Please give this team a call if you consider your next vehicle needs. read more

I recently purchase my CX-30 Carbon Edition here at Putnam Mazda and I am pleased to write this review for Justin as he was a wonderful sales rep! Justin started working with my partner and I back in April 2024 and was consistent (in a good way) and was very informative up until I purchased/took my new car home. His services and friendliness was 11 out of 10. We enjoyed working with him so we highly recommend! Thank you again, Justin and Putnam Mazda!! read more

I submitted my car to Putnam Mazda for an engine check recently. I worked with Storm, who was extremely helpful and communicative, finding me a lease car immediately when one became available, and giving me updates via calls and text messages. It was really important for me personally to be kept in the loop and Storm supported my experience consistently. I really appreciate her help and patience; her amazing work ethic and support made my day! read more

After visiting different dealerships in the BAY AREA, Putnam "Mazda" stood out. From the beginning, the buying process was very smooth and straightforward, without ''hassles''. We contacted this dealership by email and NESTOR MORENO was our advisor from the beginning; Nestor was not only courteous and attentive but also professional. We were interested in his proposal and decided to go to the dealership to discuss the details. As soon as we arrived, Nestor's customer service went far beyond our expectations, he made us feel comfortable and was exceptionally friendly. His proposal exceeded our expectations and we decided to buy the car right away. Believe me, Nestor's customer service and honesty made a huge difference. In the end, Jay took care of the final part, and it is worth mentioning that he was also very professional and friendly. We were very satisfied with our purchase and look forward to doing business with you eventually! Thank you very much'' Putnam Mazda''. read more

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I bought a recent-model Mazda SUV in May. The salesman was the stereotypical car salesman. He deflected when I asked questions, changed subjects, or just plain lied. He was also a bully, badgering me and trying to use my own words to manipulate me. To several questions, he said he needed to "check with the manager," so off he went across the street, made me wait awhile, and then came back. Five times! Why didn't he just call the manager? Either there wasn't anyone he was checking with or he didn't want me to hear a phone conversation. Upon the last time he made me wait, I walked. Previously he had agreed to a $1000 discount. But to get me to come back, he agreed to my demand to drop the price by another $200. When I did come back, the $200 offer evaporated into thin air and he pushed back hard on the $1000 discount, saying he needed to check with his manager. Yet the day before he said the manager agree to it. I ended up buying the car with the $1000 discount and a $250 discount on getting a new key. It met my criteria and I had already invested my time into it, but I felt dirty after having had that experience. My future cars won't come from Putnam. (Btw, the car's battery died the very next day.) read more

Konstantin Morozov is the man to see! I sent an inquiry about their Mazda 6 Carbon Edition online and within 25 mins, give or take, I received a call from Konstantin. He was very nice and understanding. I told him what I was looking to pay and he worked with me and got me the best deal. Konstantin was able to sale the car to me at MSRP rate instead of the aftermarket marked up rate due to the drought on cars that most dealerships are charging right now. I know most ppl try not to pay the MSRP and negotiate for a lower price but since Covid happened most cars value shot up almost 30%. I know this because I recently had a 2018 Mazda 6 GTR and I got it for 26,000...when it was totaled out after being hit by a drunk driver my cars value at the time was 32,000!! I was able to pay off the car and pocket more than a few grand. Anyways, Konstantin explained the car details to me, and only suggested extended coverage I need rather than trying to make me pay extra for coverage I'm rarely going to use or get the most out of. It was refreshing to not feel like I was being hassled like most dealerships and auto shops treat women. My credit was not ran a thousand times and Konstantin made sure the process was quick and easy. He was very understanding with me, I end up getting to my appointment later than scheduled due to heavy traffic and a car collision on the highway but he waited patiently. Overall my experience was nothing but great, I would recommend Konstantin Morozov to all my friends and family looking to join the Mazda family even those reading this review. Putnam was such a pleasure to work with and Konstantin made my experience even better! read more

Putnam Mazda - Mazda 6 Carbon Edition - Car Dealers Near Me - Burlingame, California

This is my first time buying a car, and there are many unfamiliar aspects. Luckily, I encountered a very patient and humorous dealer, Duchih Yu! He carefully explained the differences between CX5 and CX30, analyzed and recommended based on our needs, and respected our preferences. If possible, I'd like to give him 10 stars! read more

I would like to start off by thanking Dominic Chang, VIP Program Manager and Internet Manager at Putnam Mazda. A fellow car enthusiast and rotary aficionado, we hit it off right away. He worked with me to get me the deal I wanted on my new Mazda and was quite simply a pleasure to meet and deal with. He even offered to pick me up from the airport (both San Fran and San Jose) since I had to fly in from Los Angeles to pickup my car. How awesome is that?! The entire deal from start to finish was stress free and completely free of games that many dealerships like to play with customers. If more dealerships were honest like this we'd be better off and potential buyers would be less weary. Even when I got into financing and I was introduced to Kyle, Putnam Mazda's Finance Manager the good experience continued. He was patient and honest while I asked all of my questions and looked over the numbers which is oftentimes not the case. It was just an overall great environment and seemed like a great place to both work and buy from. While I can't speak for their service department (being that I live in Los Angeles), I can say wholeheartedly that the people are awesome at this Mazda store. I highly recommend Putnam Mazda if you're looking to buy a new or used car. Drop in and ask for Dominic Chang and I'm confident you'll have a great buying experience just like I did! Thanks to all involved in making this deal happen! read more

Putnam Mazda - 2021 Mazda MX-5 GT Roadster - Car Dealers Near Me - Burlingame, California

They told me they are losing money, even there quote is higher then other dealerships. Went there the first time without any research, the sales person Blue said he has an appointment coming and left me a quote. Couldn't do a test drive. So went there the second time with a quote from another dealership. The previous sales Blue was with a customer. So another sales person Justin serviced me. They couldn't beat the quote. That's okay. But Justin told me his colleague said I came before and he already told me he couldn't beat the deal. Dude, I didn't even have a quote in mind at that time. Why would you lie? When Justin drove me to find the car I'm looking at, he make a left turn without looking, it almost cause and accident . The passing car horns so badly, so his manager Mark called him. The first word Justin said was "customer". So what is Marks question to him? "Who is driving the car?" It is totally fine if we could not make the deal. But you guys shouldn't throw shits to your customer! Lies and unprofessional. read more

My husband owns a 2014 Mazda, and we were repeatedly contacted by this dealership with offers to buy his car. When the car was due for service, we decided to take it in and, unfortunately, our experience turned into a frustrating and exhausting ordeal. We worked with Jacob Candiotti, the Customer Loyalty Manager, who was very pushy about getting us to trade in our car for another 2014 Mazda. He hyped up the car, offered a test drive, and seemed eager to make a deal. While we appreciated his enthusiasm, we made it clear from the beginning that, due to our financial situation--having just gotten married and with me being unemployed--we were only open to a deal that made financial sense for us. Despite being upfront about our position, the numbers they presented were completely out of touch with our needs. We told them multiple times that we were happy with our current car and ready to walk away if the deal didn't work for us. After much pressure, they finally came back with an offer that mirrored what we had originally proposed. But after signing off an initial "agreement", we tried to ask more detailed questions about the numbers, and Jacob quickly deflected, saying, "I'm not an expert with the finances--you'll talk to a finance guy." The problem? We were never given the opportunity to speak with a finance expert, or a legitimate sales manager. However, we later came to find that Oliver Leyva, the finance manager, did indeed sign off on the contract. Jacob acted as the sole point of contact, constantly disappearing and reappearing, but never facilitating direct communication with anyone else for us. To make matters worse, their system was down the entire time, causing even more delays and confusion. My husband ended up spending over 5 hours at the dealership. After signing the the "official" final paperwork/formal contract, he had a gut feeling something wasn't right, and later discovered a shocking $6,995 charge for "Xzilon," a product that supposedly protects the car from body damage, as well as interior material. Earlier, Jacob told us that this protection was included in the $2,200 standard manufacturer's warranty, which we had already agree to pay. Why would we pay an additional $6,995 for a product on a 10-year old car that already has visible scratches? This charge was never explained clearly, and the warranty details were vague, at best. When we went back to the dealership to address the issue, they admitted they had to charge us the $6,995 in order to make a profit. We later spoke with a different guy, Marc Klimchok, the Sales Manager, who said there was nothing they could do about the charge--even though our first payment isn't due for another month and a half. My husband has tried countless times to obtain a copy of the original signed "agreement", which had the price we agreed to; not the pricing listed in the contract. We are beyond disappointed with the lack of transparency, pushy sales tactics, and poor communication at this dealership. Based on our experience, we would not recommend this place to anyone looking for a fair and honest car-buying experience. This was one of the most frustrating and exhausting transactions we've ever had. We sincerely hope others don't have to go through what we did. read more

Vasily Rozhkov is your guy! I was pretty set on getting Toyota Corolla Cross as my next car, but decided to check out Mazda since they're right next to each other. Immediately I was being greeted with a warm smile and you can tell Vasily was just there to help with no expectations. He did a really great job highlighting Mazda CX5 benefit without undermining Toyota brand, and for every concerns I had on the model, he addressed it right away. Still it took me 3 months to decide before finally pulling the trigger but throughout the whole time we worked together, Vasily has been very patient with all my questions and very good at following up without even once coming across as being forceful. He really just want the best for you! While I decided to get the CX5 bc it's a great car, I do want to give a proper shout out to Vasily for being a transparent, kind, and his ability to highlight all the benefits and extra features that Mazda CX5 has! Very knowledgeable and patience, he'll be my go to guy for all the future purchases read more

Putnam Mazda - Car that I got - Car Dealers Near Me - Burlingame, California

I got a great used CX-30 that checked all of my boxes here! Vasily, my salesman, was very knowledgeable and a great help throughout the process. I definitely recommend getting a Mazda, the sporty look and reliability are great. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Excellent customer service! Only place for great car service! Oil changes, tire rotations, and all your car needs. I have been coming here for almost 10 years, service advisors and Service Advisor Manager, Sidino Tocci, are professional and friendly. I bought my Mazda CX 3 here too! Honest about your car needs! I love the Inspection Video that is done as your car is being serviced. read more

5 stars for Konstantin who helped me purchase a new vehicle after I had gotten into an accident. I was extremely stressed out about the situation but Konstantin was very responsive, courteous, and helpful in navigating the situation. The process was super easy and Konstantin was very understanding and knowledgeable on different models. At the end, we were presented with a few options which fit my preferences. This has been the most easy car buying experience - Made by Konstantin and their finance manager Cartier. Super excited about my car! read more

Just bought a new Mazda from Putnam Mazda and had an amazing experience from a knowledgeable salesperson Will Browning. Very low pressure sales that made us feel good about the deal. I'm definitely returning. Highly recommend buying from Will. read more

I've been dealing with Putnam Mazda for the past 8 years, having gone through them to lease a Mazda CX-5 (3 times!) and now a 2024 CX-50 (which is a very nice upgrade). The salesmen have been great to deal with every time, with absolutely no pressure or "hard sell". This latest time, I dealt with Nestor and Blue, who were very friendly, courteous, patient, and knowledgeable. They were always more than willing to answer any questions I had, and it was great to see them work together to help me attain the car I desired. I also want to mention that Larry in the Finance department was incredibly friendly and helpful as we went through the enormous amount of necessary paperwork to finalize the transaction. read more

Had a wonderful experience getting my car there last week. Vasily was kind and attentive. The great service made this process go by easily and smoothly. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Buying a car is a stressful process let alone doing it during a pandemic. I decided to go with Putnam Mazda based on the overall positive reviews. I made an appointment with Dominic to check out the new CX-30. Dominic was approachable, and very helpful throughout the entire process. After the test drive, I wasn't pressured to get the car but I decided to lease it on the spot because I was impressed with the vehicle. After a week of having my car, Dominic called to check-in to see how the car is doing. He didn't have to do this but I really appreciate the efforts, and his quick response time. Overall, I highly recommend this dealership and will only purchase my vehicle here. read more

Putnam Mazda - With my new baby, CX30 - Car Dealers Near Me - Burlingame, California

I had a great purchasing experience with Duchih Yu. He helped us find the 2023 CX-5 model that meets our family need. He is very professional on explaining all the functions of the car, with great patient. Since he is a Mazda owner himself, he was able to share some tricks about the cars in detail. I enjoy talking to Duchih and he makes the whole purchasing experience hassle free. I have worked with many other car dealers in the past but I think Duchih is one of the most passionate car representatives I have met. read more

Booked a 2023 CX-5 CE back in June, and I decided to postpone getting the car due to my month vacation, when I came back Duchih (best saleman ever) contacted me to notify the delivery of my car, but i refused again because Mazda just release the 2024 and also in transit to dealer, Duchih respected my decision and was happy to assist me with the switch to 2024. He even offer me a ride from my house to the dealer. Can't thanks enough for his kindness. Will definitively recommend Duchih to friends and family. read more

The best car-buying experience I ever had was when I purchased a CX-50. After searching for a good deal for almost a month, I found Putnam Mazda, and the entire process exceeded my expectations. From the moment I walked in, Vasily made everything smooth and effortless. His expertise and deep knowledge were evident as he answered all my questions with ease. What stood out the most was Vasily's customer-friendly attitude; he genuinely cared about helping me find the perfect car rather than just making a sale. He was patient, attentive, and ensured that every detail was addressed to my satisfaction. Thanks to Vasily, the deal was finalized in just five minutes, making it the most seamless and pleasant car-buying experience I've ever had. I can't praise Vasily enough for his professionalism and outstanding service. read more

i recently bought a Mazda CX-30 at Putnam Burlingame. I am very satisfied with the car and the attentive services the various sales representatives provided.. read more

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Vasily helped us a lot. He was really nice throughout the entire process and was very efficient when communicating. While we are at the dealership he was super patient and friendly. It was an awesome experience！ read more

Putnam Mazda - Putnam mazda - Car Dealers Near Me - Burlingame, California

Came here with my gf since she was looking to purchase the CX-5. Dominic assisted us with putting a deposit down for her car. Dominic is friendly and so helpful. He's also a big car guy so he he really knows what's he's talking about. When we finally got the call from Dominic that the car had arrived at the dealership, we were super excited to go pick it up. On the day of picking up the car, Dominic was assisting other customers but made it a point to come and congratulate us on the new purchase. If you're looking to purchase a new car, ask for Dominic! read more

I just want to highly recommend this mazda store. The salesman Konstantin is one of the most considerate salesman any dealership. He is not just a person that makes good deal, but also the kind of person you want to be friend with. He is calm, supportive and tries his best to understand his customers. Also you can park at Chreslyer Store. I had a hard time looking for parking but They are actually the same dealership. read more

Nestor made my buying experience a memorable one. He made everything easy, accurate and made me feel comfortable throughout the whole buying process! read more

Thank you Duchih! This is the 2nd Mazda (CX-5) purchase with Duchih and we couldn't be happier. He's professional, patient and really takes care of his customers. The purchasing experience was smooth and enjoyable, and he went over all the amazing new features and helped me with set up. read more

Putnam Mazda - Mazda CX-5 - Car Dealers Near Me - Burlingame, California

Justin Johnson is the person you want to work with here. He was extremely informative but most importantly he actually listens. He helped me decide between new lease and pre own certified. On top of that when I found another vehicle I was interested in he worked with his managers and their inventory to find a vehicle that ended up better matching my needs. This is the third vehicle I have purchased from a dealership. Putnam Mazda delivered the best experience from test driving to signing. If you are considering other spots check them out and then come here, you will not be disappointed. This is a great dealership in general but I suggest you ask for justin when you get there. read more

Coverage Service: extremely bad. Don't buy their optional coverage plan as they will first avoid fixing the problem without confirming anything. Lesson learn: READ YOUR LEASE AND DONT TRUST THEM ON ANYTHING DURING THE PURCHASE. Initial purchase experience: Good. We got some standard leases and we like our car. Given that we are standard buyers (great credit scores with stable high-paying jobs) anyways, I don't see how other dealers would possibly mess things up. read more

I was assisted by Jacob and Will - both extremely lovely and helpful men. Thank you for your time and dedication to assisting me with my purchase! read more

I don't ever leave reviews, but these folks really went above and beyond to get me into my new Mazda CX-30. I had a terrible experience at other dealers and I walked in super stand-off-ish, but it turned out I really had nothing to worry about as everyone was so friendly, and not to mention honestly just there to help me. Duchih Yu was our sales-person, and was a super pleasure to work with. I want to buy all my next cars from these folks, and especially Duchih, thanks so much. We just had our first service on our new Mazda and couldn't be happier. read more

If I could score less than one star, I would. I recently had an extremely disappointing and frustrating experience with the service at Putnam Mazda. What should have been a routine visit turned into a distressing and traumatic ordeal. My car abruptly died on the freeway without any warning lights, so I brought it in for servicing. Initially, I was offered a loaner car, which I appreciated. However, the subsequent communication regarding the repair of my vehicle was inadequate and concerning. I was informed via email that the necessary part for my car wouldn't be available until July and was abruptly instructed to return the loaner car immediately, without any consideration for my circumstances. This lack of empathy and support was shocking, especially as a loyal Mazda customer. Furthermore, throughout the ordeal, I experienced racial and gender profiling. Instead of addressing my concerns and questions, I was met with aggression and threats of police involvement, which made me feel targeted and discriminated against. When I questioned why such threats were made in response to my email seeking clarification about the safety of my vehicle and repair questions, I was told that my email was deemed "direct and straightforward," so the aggressive response was deemed necessary. Additionally, the loaner agreement I signed did not have an expiration date. When I asked the gentleman at Putnam Mazda when I should return the car upon picking it up, he assured me they would call to provide a grace period if needed. However, instead of honoring their word, they demanded I return the car immediately, lying about the agreement. This manipulation and gaslighting tactic, along with harassment and threats, are not only unethical but also against the law. This explanation is unacceptable. Responding to a concerned customer with threats of police involvement is never justified, especially when all I sought was clarity and assistance. Instead of addressing my follow up concerns and questions, I was met with aggression and threats of police involvement. They said they were going to report the car stolen and demanded I pick up and drive my car that doesn't have a working engine. This behavior was completely unwarranted and left me feeling insulted and degraded. Throughout the ordeal, I sought clarification and assistance, but was met with hostility and disrespect. The lack of professionalism and basic courtesy displayed by Putnam Mazda is unacceptable. Their recommendation was for me to drive my car off their lot with no working engine, which is not only unacceptable but life-threatening. I have also emailed the owners of Putnam and Mazda's office of the CEO and have yet to receive any response. I urge others to think twice before trusting their vehicles with Putnam Mazda and Mazda in general. The mistreatment I endured, including racial and gender profiling, reflects poorly on their reputation, and I hope they take steps to improve their customer service in the future. read more

Duchih Yu has been really helpful from beginning and close the sale. Not plan to buy the cx5 today but was planing to check out cars. However, with the patience and chariness to details of the car features, I decided to purchase the car with him immediately. Strongly recommend Duchih if anyone wants to buy a Mazda. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

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Went to Putnam Mazda looking for a car and had Will Browning assist us. He was straight up with us from the get-go and was extremely nice to work with. He helped us find a 2021 Mazda 3 with only 7k miles on it and made sure we got a fair deal on it. The whole buying process was smooth, with no hassle or stress. Will took care of everything and made sure we got what we needed without pushing anything extra on us. Super refreshing to have such a straightforward buying experience. I highly recommend checking them (and especially Will!) out if you're in the market for a Mazda and want a simple, no-BS car buying process. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Came into Mazda this weekend and looking for a new Cx-5. Duchih specifically went above and answered all my questions. Suffice to say I ended up purchasing a new Cx-5! Duchih took the time to sit with me and explain all features and functionality in the car. Highly recommend anyone needing a car to go to Putnam and specifically request Duchih to assist them! read more

Putnam Mazda - Mazda CX-5 - Car Dealers Near Me - Burlingame, California