We reached out online prior to going to the dealership to see if the car we were interested in was available and got a response from Nestor within a couple of hours, which was impressive. When we visited the dealership, Vasily came over and asked if we needed any help. He was very friendly and never pushy. We were impressed with his knowledge of the vehicles and he was extremely helpful in facilitating the car buying process. We never felt rushed and he provided us with ample time to answer any questions we had. He was patient and sat down with us to explore all the important features of the car and we left feeling comfortable driving it right away. Shoutout to Nestor and Vasily for making the car buying experience so efficient and easy! read more

Big shoutout to Jacob for helping me get into an amazing new car. I came in and let him know that I wanted to be out the same day with my new car, but for the right price. At first we weren't even close, but he worked with me and got me exactly where I wanted to be. Shoutout Jacob, and shoutout to Cartier also for making the financial process super quick and easy to understand. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

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Employees were great: vasili, Nelson, Duche, Cartier (forgive my wrong spelling of their names). It was my first time buying from a car dealership so I was guarded. But the employees made me feel at ease. There was no pressure at all. They were very helpful with a lot of things. After a few days of thinking, I went back and was ready to buy the car I want. Nelson was very patient in setting up my car's communication system and connecting it with my cell phone and also set up my car so it identify me as the driver with correct sit position and mirrors setting. This costumer was very satisfied. read more

I had a very positive experience here. So much so that I bought a new CX 5. I worked with Vasily. He was friendly and not pushy making the experience feel low pressure. I especially appreciated his straightforward manner and didn't get the BS I had gotten from other dealers. I'd recommend asking for him if you are interested in a Mazda. read more

VASILY was extremely kind and professional. He is very patient and was able to get me a great price on my new vehicle! If your shopping Putnam Mazda I highly recommend Visaly! read more

Duchih was a great salesman! When we mentioned any concerns, he was quick to address them with no hesitation. Very straightforward and didn't try to hide anything about vehicles. Worked with us when the price was a little out of our budget and overall a great guy. He also made my first car buying experience easy. Definitely coming back here again. I love my new car and it's very reliable. I am a proud Mazda owner, thank you! read more

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Duchih Yu is very knowledgeable of the product we purchased. His professionalism is impeccable. I will send my friends and family to see Duchih. read more

Putnam Mazda - She loves her new Mazda MX5. - Car Dealers Near Me - Burlingame, California

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Edit: In the five days since I left this review, two reviews referencing Duchih have appeared. It's good to see that he isn't rude and disrespectful to all of his clients. But why risk it? Buying a car is stressful enough. Duchih was nice enough during the negotiation. But after I sign but before I drive off the lot, Duchih surprised me by revealing a mistake by the dealership that delayed delivery by a few days. Really convenient timing. Duchih was contemptuously rude to me for politely pushing back on this mistake. I still have the screenshot of the unbelievable exchange. Even his commission and the possibility of a low review can't motivate Duchih to hide his contempt for me. If you must go here, bring financing from your bank. And avoid Duchih at all cost. I didn't rate him on the official Mazda feedback because this was during the pandemic and I didn't want him or his dealership to suffer in a time when we all were dealing with the economic turmoil. Since that is over I will leave these reviews now. read more

Putnam Mazda - Duchih's contemptuous response after I ask him to stop surprising me with delays. - Car Dealers Near Me - Burlingame, California

i am on my 4th Mazda from this shop. My latest car, the CX5 2024 was an excellent purchasing experience thank Vasily Rozhkov. An honest helpful and patient sales person with a good sense of what your buying needs are. we worked patiently for over 2 months to close on the car and I love my purchase! i eventually ended up purchasing the Turbo version which Vasily gently hinted would feel better. Thank you Vasily and the Putnam Mazda team for another great buying experience! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

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This review is for the service department. I brought my newly purchased Mazda in to address concerns about engine oil consumption. After a week of driving, the low oil warning light came on, prompting me to add 1 quart of oil as instructed in the manual. I made an appointment with Putnam, but they called me later to reschedule. Not wanting to wait any longer, I decided to go to another dealership to get it fixed. They found the engine code indicating low oil. They topped off the oil, reset the code, and advised me to return to the dealership where I purchased the car. When I arrived at Putnam for my appointment, the service consultant told me that they couldn't do anything unless the engine light was currently illuminated. If I waited that long, the engine could be permanently damaged. Frustrated, I asked them to do an oil change instead so it would be a record in case I bought a lemon. It took three hours and cost me $150. I insisted several times that they should add exactly 4.8 quarts of oil, as stated in the manual. However, when I checked the dipstick at home, I discovered that the oil level was significantly above the maximum level, indicating that they had overfilled it. The owner's manual even states, "Do not overfill the engine oil. This may cause engine damage." During my own oil change, I drained out at least 5.5 quarts of oil. I also noticed that the drain plug was overtightened. These observations lead me to believe that this may be a standard Mazda practice to address oil consumption issues. Will I buy another Mazda in the future? Perhaps. Will I return to Putnam for an oil change? Absolutely not. read more

I've always had pretty good service at Putnam Mazda when I brought my Mazda 3 in for service. This time, I was coming to purchase the CX-5. We came in early in June to take a look at what CX-5s they had to offer and Duchih helped us out. He helped answer any questions I had and provided information on when the specific trim I wanted would arrive at the dealership. We really appreciated his energy and the laughs that we shared. I also liked that Duchih was not pushy which is my biggest fear when going to a dealership. Duchih took the time to sit down and go over the specs of the car and when to expect the shipment. On the day of picking up my car, Duchih assisted us with the paperwork & the test drive to make sure I was still in love with the car. After the paperwork was done, Duchih sat in the car with me to go over the specs and explained every detail to me. Dominic was assisting other customers but made it a point to come and congratulate me on my new purchase as well! Big thanks to Duchih for this smooth experience! This isn't my first time owning a Mazda but I would say this experience was better than my first at a different dealership. If you're in the market for a new ride, look for Duchih! read more

Came and visited to look at cars, while walking around the lot Vasily came over and asked if we needed any help. We told him what we're looking for and he showed us options. After showing us a few cars we ultimately ended up selecting the car we wanted. Vasily made the buying experience delightful! No pressure at all. Thanks Vasily! We would definitely recommend them to our family and friends. Two thumbs up! Also thanks to Larry for making our transaction smooth and easy! Go visit Putnam Mazda if you need a car, they are wonderful to work with! read more

Putnam Mazda - Thanks Vasili!!! Thanks Putnam Mazda team! - Car Dealers Near Me - Burlingame, California

This place is great! My old Chevy died - after a decade of faithful service the transmission gave up the ghost and it was going to cost more than the car was worth to fix it. I missed having a convertible - after a bunch of research it became clear that the Miata was going to be a great pick. Looking at surrounding dealerships, Putnam had great reviews and was pretty close by. I dropped by and Dominic warmly welcomed me and showed me his two available Miatas and let me sit in each. Unfortunately both already had prospective buyers so I had to find somewhere else to get one...until two days later Dominic let me know that both buyers flaked. We negotiated a fair price for the white RF and I showed up to finalize. The finalization process was smooth and efficient. Nobody tried to upsell me on a million random and needless things. Nobody pulled a "slick willy" on me. It was just a very straightforward purchase process. Dominic then walked me through the car's functions and I pulled out of the lot with the top down and a huge smile on my face. 10/10 would do business again here. Great experience. read more

Putnam Mazda - Me and my new white 2022 Miata RF! - Car Dealers Near Me - Burlingame, California

What a fantastic experience buying a new Mazda from Vasily Rozhkov. I don't usually write reviews but this is needed. He is a patient salesperson who listens to customers and goes the extra mile. When I had a question about a document he got me the answer immediately, even though it was his day off. Dedicated and professional team at Putnam Mazda! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

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I visited various dealerships to compare hybrid vehicles here in the Bay, but ultimately ended up buying a CX-70. Will was super helpful answering all of our questions and even had the vehicle set up for me with all the optimal settings when I picked it up. I owned a Fiat before this, and while I was reluctant to pick a different vehicle, I couldn't be happier with my choice! read more

Putnam Mazda - New CX-70 - Car Dealers Near Me - Burlingame, California

Bought a Mazda 6 carbon edition nice condition with two keys. Everything went smooth. Timing was perfect as this is a rare find in the Bay. Justin was a great, energetic and friendly sales person. Helped us throughout the process. Don't think twice. Mazdas are super reliable! More than a want than a need for me this time around, but you won't regret it! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

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The bottom of my bumper was loose and I wanted to make sure it was safe to drive on the highway so I came in to the service area to have it checked out. The service employee at the desk didn't know what I was talking about when I told him about the bumper and splitter which is weird considering it's all Mazda parts. He came out to check it out and started moving it around and said it was fine. Until he started STEPPING on my front bumper with his foot loosening it even more. I was too shocked to speak or call him out on it and didn't want to cause a scene in front of other customers. Horrible service and mindfulness of customers vehicles. If you want your car to be stepped on and kicked around, this is your go to Mazda dealership. I suggest the Mazda in San Francisco for anyone in the area. Putnam mazda has the worst service department in the Bay Area. read more

I was helped by Duchih with my first car purchase. He was very helpful and he made the process less intimidating. I appreciated that he was detailed when explaining the parts of the car before I drove home. Would recommend asking for his help while here. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

I just bought a 2024 Mazda CX-50 Turbo at Putnam Mazda with the help of Vasily, a very friendly, informative, and professional sales representative. I highly recommend asking for Vasily if you are interested in any of Mazda's very well-designed vehicles. I am very pleased with my purchase. I was treated respectfully at Putnam Mazda. The purchasing process there was straightforward and hassle free. read more

Putnam Mazda - Vasily is the man! - Car Dealers Near Me - Burlingame, California

five stars for sure, please make sure your are working with Duchi Yu, if you're a new buyer for the first time like me. All of the worries you've think of, Duchi got you, he can even help you something that you didn't think of but really matters! Also if you prefer mandarin as your primary language, Duchi would be your best guys to talk with! With his professionalism and super positive personality you will get your best car ever! This is the second Mazda car of my family, both of them are brought with Duchi with the best deal! If your are still hesitate about buying car, don't hesitate to asking him! You'll be glad about your call! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

I didn't know much about the performance of the car. Duchih explained it to me patiently. He looked at and compared one car after another, and he was very patient. Careful inspection of the vehicle's starting, function and braking, during the test, let me have a comprehensive understanding of the vehicle's safety performance. Very patient professional explanation, introducing the functions of the car, a variety of hidden skills, very patient. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Salesman was fine but the finance department is incredibly shady. They purposefully sold us extended warranty items we specifically declined multiple times. When the finance documents were presented the itemization was hidden so only the signature lines were shown on the screen. It was a pure con. Jay, the finance manager, feigned innocence, but he knew exactly what he was doing. We have bought multiple vehicles from them but never again. I don't recommend them. read more

Awesome service and smooth purchasing experience. They have professional and patient sales to walk you through all the options and today I drove my lovely Mazda cx5 back home. Special Thanks to Duchih for assisting me and set my car up for all the amazing functions! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

I went in just wanting to take a test drive, and walked out with a car. Jacob Candiotti made the process easy and was really transparent with the pricing. I also worked with Jay and Will who were both very friendly and easy to work with. read more

I had a really good experience with Putnam Mazda. My service advisor Alex Garcia, he is very helpful and transparent regarding the issue of my Mazda. I recommend Putnam Mazda to all my friends and family. Thank you Putnam Mazda. read more

We have bought 2 cars from Putnam Mazda in the last 2 months! Such a great experience working with Justin both times. He is very professional and made the buying process very easy. We highly recommend working with Justin. Shout out to Cartier as well! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Had a great experience here buying a new Mazda Staff was terrific every step of the way from initial inquiry through the completion of the transaction. Nestor was a joy to work with and he even volunteered to help us after the sale in case we forgot how all the bells and whistles worked. Second car I've purchased here. 2 for 2. read more

My lease was ending and I wanted to purchase the car I was driving. After a couple of bad experiences at other dealerships, I called Putnam Mazda and spoke with Konstantine. Konstantine was super helpful, knew what I was looking for and helped us complete the purchase within a couple of hours without trying to bait us in to any add-ons etc that we weren't looking for. The whole process was a breeze and if you're looking to purchase a Mazda, I'd definitely recommend asking for Konstantine read more

It was my first day looking at cars. My 1996 Infinity finally kicked the bucket and I had a rental. I wasn't planning on buying or even test driving. I went to Toyota, Kia, then across the street to Mazda. While all the customer sales people were friendly, Justin at Mazda was Outstanding! When I told him what I was looking for, he listened carefully. He was able to match me up with the perfect car. So I had to take a test drive :) The car had just come in and wasn't yet ready for sale. Within 48 hours, I was able to pick up my new Mazda due to Justin making sure everything went smoothly. He even spent some time showing me all the apps, electronics and tech. So important for a senior who had no tech previously. I am telling my friends all about him! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

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Had a great purchasing experience with Justin Johnson. It was low pressure and he went out of his way to complete the purchase. He came in on his day off to finish the sale and ensure my car was ready to go. Clear and immediate communication throughout the whole experience. read more

Putnam Mazda - Me with my 2023 Mazda MX-5 RF Grand Touring with appearance package in machine gray metallic. - Car Dealers Near Me - Burlingame, California

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Duchih Yu is the man! If you're planning on buying a Mazda I highly recommend him. He is super friendly and really does his best to help out the customer. read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California

Justin Johnson is best dealer I was met. I was looking for the a particular car model so I send message for asking to all dealership near me. He immediately help me take the car's picture and gave me all car information I need. Even I cannot come to see the car in person just email with him online weeks, he still keeps patient and enthusiasm. He also gives me most acceptable price, no tricky. Compared with other dealers, they only ask me come to their store, but refuse to give me more information about the car's price on emails. I was confused if we cannot communicate well online why they think we will have a nice conversation if I come to their store. That is why I think Justin is so great. It makes all things easier. If you wanna get a Mazda, find him!!! He is a nice person. I believe he will assistant you all the steps even you already finished the purchase. read more

We had a truly great experience thanks to Vasily, whose quick and open communication made our entire buying experience smooth and painless!

We just bought Mazda CX-5 Carbon edition, it's a great car! Justin at Punam Mazda helped me to get the best deal. It was smooth experience to work with Justin in Sales and Larry in Finance. Highly recommend to visit them. read more

Putnam Mazda - Our car - Car Dealers Near Me - Burlingame, California

Thank you to Justin and Mike for their incredible service and helping me find the perfect car (Mazda CX5). They were very friendly and accommodative of my needs and wants for my car. If you are interested in buying a Mazda, I highly recommend Justin and Mike! read more

Putnam Mazda - Mazda CX5 - Car Dealers Near Me - Burlingame, California

Third time here and will be last. Had an appointment and took 15 mins to be seen at front desk. Was told to get in line and then was forgotten about. After explaining why I was there (even though I left detailed notes when I created the appointment online) again I was told there were no technicians to do any inspections/diagnostics on the weekends. Decided to get my recall maintenance done since I had already been there 30 mins. Quoted 1-1:45 hour wait which ended up being a little over 2. Was never updated with estimated delay etc. So based on my previous experience with sales and service I can't go back and will escalate further my concerns. Really surprised the reviews are so high must be selective customer service hence why I will not be back. Should have stuck to the other Bay Area dealership that got my Mazda sale $ - sad because I was willing to give them a chance 2x more times! The other dealership appreciates my business so I'll go there for ALL my needs. $$$$$ read more

I have leased two Mazdas from this dealer, one after another. This last time, the person I was working with (Vasily) was very communicative, responded promptly to my questions and strived to accommodate my needs as much as possible. I hope to work with them again in the future. read more

I purchased my first car -- a CX-50 -- at Putnam Mazda. I'd like to thank Justin and Blue who created an excellent experience. I got to schedule a test drive on the same day I called them. Justin showed me all aspects of the vehicle and answered all my questions about the car clearly. The deal negotiation is also a smooth experience for me, as Justin was very transparent about the pricing of the car and worked with us to reach a good deal. He also helped accommodate my request when I got into trouble with my original payment method. When I pick up the car, Blue gave me a detailed explanation of all the key features, set up the remote control app, and shared with me his own tips on using the car. The sales team treated me with passion and professionalism the entire time. I thought that buying a car would be a more lengthy and stressful process, but the Putnam Mazda team definitely made it straightforward and interesting for me. I would recommend it to anyone who would like to buy or just try out a Mazda. Thank you again, Justin and Blue! I look forward to working with the maintenance and parts department next time! read more

We bought our Mazda CX-5 here and we bring it to their shop for maintenance. I'm very happy to work with this group. They're up front, honest and the service team is great. Including now you get a video of your car when it's being serviced. Friendly and helpful- I'd buy another Mazda from them and would definitely check the Putnam group for any new car purchases read more

We just get the Mazda Cx-50 with one of the salesman call Duchih Yu. He is very be patient and also describes all the feature we need to know for the new car we are getting . We are having a great experience with him and can't wait to drive the car back to my house ! read more

Putnam Mazda - Car Dealers Near Me - Burlingame, California