I'am writing this review because of bad service all around i had experience from Certified Tire & Service Center. I took my van there for them to do timing belt, struts and shocks replaced, i bought all the parts and all they had to do is install it which is labor only. I spoke to German the store manager and he told me just bring the car in and they will take care of it. The next day i called them to check the status of my car, they told me they can not do the timing belt due to liability. REALLY then why did German store manager said they can do it? If that was the case i should not brought my car there from the beginning and wasted almost 2 days. No phone calls to let me know that they can not do the service, REALLY BAD SERVICE ALL AROUND... be aware of what other customers is saying about this place, check the YELP reviews and you will see... To make the story interesting i took my van to Quality Auto Care for them to do the service. I spoke to Andy and ask him if they can just do labor and i will supply all the parts they need, not only he gave me a great price he also gave me warranty on labor. One hour later he was working on my car already and said it will be done the next day. Wow fast service and from now on i will send my family and friends to there shop and recommend any one that need service on their cars, i will continue to go with them until they retire... read more

A+ service for these guys!!! Did a lot of work on my Jaguar, had the transmission swapped no problems. Service was fast I would definitely recommend. read more

I brought my car here because it was recommended by a very close friend. On 9/1/16 I dropped my car off so they can check what was causing the engine light to come on. I paid $75 so they can do a diagnostics check, something that dealer was charging me $238 for. I asked how long should I expect to leave my car, so I find alternative ways of transportation. They said it would only take 1 day, so I took their word for it. They ended up taking 2 1/2 days (which wouldn't have bee a problem if they would have been honest about it when I asked them). I called them the second day since I hadn't heard from them and they said "THEY COULDN'T DETECT THE PROBLEM",and that is why they were taking longer than expected...ok that's reasonable. When I was told that it was ready, I come to find out "they never found the problem" and all they did was reset the system to remove the engine light. They said "If it comes back on, just come back and we will check it for free." Well yea I expect them to check it for free because i paid them $75 for them to just remove the light -____- Of course, the next week, the light comes back on. I took it back to them about a month later, since my smog test was due as well. Not surprisingly, my smog test failed. The guy said "You didn't pass, you should get that engine light checked." I explained to him that when I attempted to do that with their shop, they found NOTHING wrong. He told me to leave my car and they will find the issue.....AGAIN So the next day, I dropped of my car. This time I had a rental car just in case they took longer than 1 day like last time. As I was leaving, the guy stops me and says "it's your spark plugs." He didn't even have to a diagnostics check to detect that, he spotted it right away. REALLY?!! That was the only issue, that they couldn't "detect" last time. As soon as I changed my spark plugs, the engine light was gone, and my smog test passed. I truly believe THEY never did the diagnostic check on my car. They just took my money, didn't have time to work on my car, and simply removed the light. This entire back and forth situation could have been avoided. If you don't have time to work on a car, that is very reasonable, but let the person know instead of lying about your services. read more

Excellent experience!!! Very inexpensive I have a car that uses synthetic oil and Ive never walked away from an oil change for less than 70$. At quality I paid $45.00. Andy was professional and efficient. I pulled in and out in all of 30 mins. I will never go anywhere else ever again! read more

I have been going to Quality Auto Care for years. I have a 1981, Datsun/Nissan 280zx. I usually deal with Anthony or Vu. They are both very friendly, courteous and most important, fair. Being female also a senior citizen, I am so leery about mechanics trying to take advantage of me but I never have to worry about Quality Auto Care. i have had similar work done in the past by other mechanics and was robbed blind. Quality Auto Care is always fair and gets the job done quick. There have been times when the estimate was actually lower than the completed price. They always try to go through other routes to save me money like allowing me to bring in my own parts. When the job is completed, I never have that problem again for years, past the warranty time. Yep, a DOUBLE THUMBS UP to Quality Auto Care. read more

(Update) My wife and I have been taking our two cars to Quality Auto Care for close to 20 years now. I trust Anthony and Vu completely with our cars. They are the most honest, talented mechanics we have ever done business with and I can't say enough good things about the professional manner in which they conduct their business. Their labor rates alone are 50% less than other Auto Care locations and they always come in at quote (and often times less than quote). As the other reviewers have already noted, they show you the parts that they replaced. Nice touch! 6 Stars! read more

Had my car there for a tune up and it cost a lot more than I had anticipated. They still did a good job, and again they showed me all of the parts they replaced, but it got a bit pricey. read more

What a GREAT service!!!!! Very professional mechanics and reasonable price for all they did for my Honda. Mr. Vu and his team really know their stuff. My Honda needed a lot of work and they took care of it. They also gave me recommendations about keeping my fifteen year Honda going. Thank you to all of them A+++++++ read more

I give these guys 5 stars. I have to be honest, being a woman I don't trust that mechanics give me their true opinion on repairs so I did at one point mechanic hop. Just to make sure I was getting a fair deal. These guys have won my trust. They are fair, honest and they stand by their work. I refer a lot of people (especially women) to their shop!!!! U can trust they will do the job right and at a fair price! read more

Always honest and they even show you the bad part that they replace... I've been using them for many years and Anthony and his guys are the best in Castro Valley when it comes to auto repair. A+ for this great and friendly family owned business, Castro Valley needs more of them instead of places like Goodyear Auto Centers where they lie and rip people off! read more

Quality Auto Care is my go-to for everything car-related. They charge less then most (I paid $230 for brand new brakes on all 4 tires), and most importantly, they are honest! My whole family brings their cars to Quality Auto Care. They are fine with you dropping off your vehicle anytime, and they always complete the service quickly. Tony, and everyone else who works there, is always so friendly and willing to answer every questions thoroughly. We love Quality Auto Care! read more

This is the only place I trust for my oil change. I have been taking my Lexus here for a year and a half now, always friendly, professional, efficient service. I initially found these guys through yelp and have been pleased everytime. Lots of options in tiny castro valley, if you are looking for something dependable try thia place out. Also did the after hours drop on my last oil change, safe, and done in less than an hour in the early morning. read more

Brought my car here to get my thermostat and water pump replaced. Anthony was quite courteous and helpful. I received top quality customer service. He was able to answer all my questions and was quite patient with my concerns. I admire his great service and I definitely will be coming back. Thanks Anthony and I'll refer others to your shop as well. read more

These guys are honest and straightforward. No bullshit. They have always done good work on my family's cars. They don't charge outrageous prices! Very good shop. Check them out read more

These guys did my clutch on my F-150 for hundreds less than others in town. I had them work on my Camaro too. They are the type you can trust. read more

Went today for an oil change. It didn't take long. I actually didn't have to wait much. I went across the street to big apple bagels and blenzer and then walked back. When I got back, my car was already finished. Quick and painless. I will visit again for my next oil change read more

This place is the best auto place around town, I've taken a bunch of my cars here. My wife, mother in law, my father and little brother also takes there cars here! They do a lot of work at cheap price. If I have any problems they tell me whats wrong with my car, also tell me what price it's going to cost me and what others I can hold off on. Until I can afford it! They do a great job and they take pride in what they are doing. They always try there best to get the job done fast for you, but if they don't feel safe giving you the car back. They won't let you take it... So ill keep taking my cars here until they retire! read more

Have had my car worked on twice here. The first time my minivan was smoking. They fixed the issue quickly and at a reasonable price. More recently I had a problem with my cars AC not blowing cold. I initially took it to a place closer to my home and they claimed they fixed it, saying my temp sensor was broken, however, issue was not fixed and I was unable to get my money back. I took it to Quality Auto Care, they fixed the faulty wire quickly and now I'm cruising with cold air. They are no nonsense and very reasonable. read more

Very prompt oil change service. Anthony is the best. They care of their client and recommend what needed to be done in reasonable cost.

Excellent, prompt service on my car, reasonable rates and respectful. Great job and kudos on customer service. Like Arnold said, "I'll be back!" Lol. read more

These are the most honest mechanics in Cv. You will save tons of money, time and frustration if you take your car here. They will walk you through your car's problems and tell you what needs to be fixed and what you don't need to waste your money on. Instead of lying to get more money out of their customers, they are 100% honest so that they get returning customers. Smart, honest dudes at Quality Auto Care read more

Quick and fast. I called the same day and hour before they closed and they took me in and finished right on time (which is before I needed to pick up my kids). It was a smog and oil change. Would visit the business again. read more

We drove up from LA to visit my dad in CV. When we arrived Friday night we noticed a coolant leak. We needed our car and then next day was Saturday, so I got on Yelp and found Quality Auto. They were very helpful and knowledgable and fixed us up in a few hours at a reasonable cost. They are highly recommended. read more

I come here often for an oil change or for any repairs to my car. Great customer service and they really take the time to meet my needs.

First time needing to get my car smog checked. I looked around Yelp for a bit to see which shop was quick and had competitive pricing. Quality Auto Care looked promising so I came here this morning. It was really painless. In and out super fast. And my bill ended up being $29.95 plus fees. Much cheaper than what other shops were charging (at least based on what I saw on Yelp). read more

I brought my car in on a tow and these guys fixed my car in only 4 hours and on a fair price! I have never had such great service before. Thank you, guys, for showing me how easily such a unfortunate process can be handled. :) read more

I brought my car here last month to replace the starter. A month later the starter is out again. Instead of making good on it the guy who says he owns it Is telling me I must pay again to have it che ked and or replaced. He said because I brought the part from oreily and they wont warranty it but he TOLD me to bring the part because he didnt have one! Im so upset that im in tears because I cannot afford this replacing and repaying for things. The owner Andy is very rude about it, insists his guy did the work right and is very defensive and confrontational. He said he had to be reimbursed to re do the work, but its obvious he should check his work and be forthcoming about it. He just flew off the handle, with no concern or care for me as a customer just talk of his money. He is defensive and smirking the whole time im talking to him. This is terrible customer service but he claims to have been working here 16yrs. read more

Took my care there since they were highly recommended by a close family friend. Was almost as expensive as the dealership and got stuck disposing of all the parts they replaced. The water pump they initially installed was an inferior part and was leaking coolant and water after only a few months. Took the car back for them to look at since they were the last ones who worked on it. Was told that it would take 4hrs for them to just look and see if it was really the water pump leaking. When they confirmed I knew what the problem was they said to bring it back for the water pump to be replaced. I want to be very clear that I appreciate them fixing the bad water pump they installed at no charge. However, Andy gave me nothing but attitude the times I was there and when I asked Anthony if he used inferior products and for the brand name of the water pump he installed her freaked out on me and started being extremely rude. I will NEVER take my car back there.....better off dealing with the dealership if that's the type of service they provide to the customers. I don't appreciate BAD customer service! read more

My regular oil change was $35 which isn't cheap, it's still reasonable. Nothing stands out but still solid, good service. They gave me no problems and did exactly what they said they would do. I appreciate that and I'll be coming back. read more

I had a smoke check. The wait time was good. When I drove away my check engine light came on. I immediately went back and told Anthony, the person who ran my smog check, that the check engine light came on. He said he didn't do anything wrong and to leave my car so he could check. It would cost me $75 dollars. He was very rude and defensive which made me feel scared. So I left. read more

Small garage apparently owned by 'Anthony', who is extremely honest. Over the past several years i have made perhaps half a dozen trips to this garage. One thing that is clear is that he does not do work that he deems unnecessary. Anthony routinely suggests putting off work when he feels it can be done later. I have heard similar tales from others I have sent to him. The most recent example of my stupidity and his honesty was a few days ago when i put gasoline into my diesel engine. He estimated the work to be about $300, which i was very happy with since the dealership quoted $700. When he called to tell me the vehicle was ready, he nonchalantly told me that the bill would be only $155, since 'it took less time that I thought it would'. Pretty amazing integrity. Regarding the quality of work, I am not particularly qualified to comment but i have never had to return for something he fixed. read more

Professional, reasonable and honest. Andy is a very humble, approachable and good looking guy. Unlike other mechanics such as the nearby Good Year, Andy never over charge or does any unnecessary work in order to rip off his customers. I m happy having his team in Castro Valley. People in CV know it as Quality Auto are getting busy! read more

Wow...what fast service! I was literally there for 12 minutes. 10 minutes for oil change and 2 for paperwork. Reasonable priced too. So glad I tried them out. Definitely recommend. read more

First off let me start by saying I have been a customer of theirs for at least 6 years now. Anthony and Vu are great guys. No matter what the problem I am having with my vehicle they seem to always be able to figure it out and get me back on the road again. There have been times that I have taken my car to the BMW dealership in Pleasanton and they couldn't figure out what was wrong with my vehicle. I had it towed quality auto care to have my problem resolved within that day...outstanding service.. I can't say enough about the service team at quality auto care..I recommend them to all my family and friends, and a lot of them still use them to this day..and they've moved out of the area but still return. Vehicles of mine they've serviced:BMW X5 2003, BMW 540I 2002, BMW 528I 2008, Z28 1997, Dodge Van 1996, mustang cobra 1996.. read more

This review is for a smog test that was required to sell a vehicle. I arrived when they first opened, so was first in line for the smog test. Anthony handled everything perfectly. Fast, efficient, and reasonably priced; I was in and out in 15 minutes. Excellent! read more

They cost me a new engine! To say they are inept would be an understatement. They did a diagnostic and charged me nearly $300.00 for a new air mass sensor. When I got my pickup back was still running badly. I called them about and they said they could find nothing else wrong with it. Two months later, when it started billowing large amounts of white smoke I had my wife take to back to them and again they said it was fine, although they mentioned I was a low on coolant, so they poured in a gallon of water. Like a fool, I took their word for it and a month later my engine gave up the ghost. Had they only done a simple compression check they would have found I had a cracked head gasket that was easily repairable. But they relied solely on their diagnostic machine. So no matter what's wrong with the vehicle, if it doesn't show up on their screen it's OK. These people have no "mechanic" sense at all. All the indications were there, but they failed to see or test for it. Eventually, water poured into the cylinders and the damage was done. I had to give them one star to post this, but if I could I would give them a minus 5 star! read more