After a lot of back and forth I decided not to buy their vehicle but they did what they said they…read morewould do it just wasn't the exact vehicle I was looking for so the search continues

Very unprofessional and inconsiderate of my time. We had arrangements made and he led me on…read morethinking I was getting the vehicle then all the sudden I can't get ahold of him. I had to have my girlfriend reach out and act interested in the truck to get a response which he responded within minutes. When I caught him responding to my girlfriend and not me, he tried to blame it on his personal life. My loan was approved and willing to do anything to make it work and these guys don't seem to wanna do business!!

Since 1983, our family has purchased 9 Used Cars from Craig at Gene Pankey Motors on South Tacoma…read moreWay here in Tacoma. Each vehicle purchased has lived up to our expectations both in quality and in fair pricing. They are among the very best Used Car Dealers in all of Western Washington. Honesty, Integrity and Only Well-Represented Vehicles grace their Sales Lot. Pankey Motors was founded on principles of Quality, Honesty and Fair Dealing. You will not find a Finer Firm to deal with than them.

After having a terrible experience at another dealer we went to Gene Pankey, they gave us a more…read morethan fair offer for our trade in and made us a great deal on our new car. Thanks for making it a painless and easy deal. We will make sure to tell all our friends!

BUY BEWARE!!!! First off EVERY car I've drove was manual. I even drive a Manual Semi. That being…read moresaid... Went to buy a 2017 Subaru crosstrek manual from them. Test drove it, and it was fine. Everything seemed well. Upon delivery I heard a BAD clicking sound! Said I would not accept this and they said they'd fix. Took the car back so they could check it out. 4 days later they called me and said they'd couldn't find anything even after driving for 100 miles. So I had to go down to check it out. They didn't drive it even 10 miles. Yes I looked at the odometer. I proceed to drive for a half hour and come back, btw their shop looks WORSE than the shop I worked at, IN THE ARMY!, and we ALL know those can be bad. After coming back and hearing the sound I stand around and wait for the "shop foreman". Rather a joke of a man. I tell him to get in, he sites right seat and I BARELY turn out of the parking space and immediately hear the sound. He looks at me confused, and I Have to tell him it's either the CV axle, or the differential, and that they need to fix. Two weeks later they tell me it's ready to go and that they not only replaced the CV axle but the transmission too. Now here I am under the car at THIS VERY MOMENT, replacing the "new" cv axle they "just did". As a mechanic myself, I know when shts been worked on, and this hasn't. Yes "maybe" they did something to the cv axle("repaired it"), but the transmission was NEVER replaced! That was a LIE! There's NO evidence they even did anything but some lock washes on some questionable bolts. If the did "replace the cv axle", why did this one fail now if it was new? Now I know what you're thinking, and YES the part numbers match on both axles! So why if this one was new(from Subaru) did it fail SO fast if this was the only one new? So there's NO doubt in my mind that they lie! The trans is NOT new, as is the axle. They LIE! So keep looking and DO NOT BUY HERE! Picture for reference on the axle. If you know mechanics, or even if you don't, explain why this happens on a "new" axle(from the manufacturer) when it's only been driven on the road and for less than 4 months and bought this VERY year! Please go somewhere else! Put these people out of business! Oh! And too the business, if you really want to dispute this with me, back date your purchase order on these parts!(because I know it didn't happen). I'm gonna want to see those! Should've asked for them in the start! But I was Too trusting. Learning myself here.

Went in excited cause Gabriel got me so excited. He lied & said,Bad credit you're still approved. I…read morealso saved his text for proof. Anways long story short. We left with out a car after him saying bad credit approved. Very bad experience there. Gabriel was an awesome salesman, but too bad he lied on the text I kept.

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Once again Austin's has come through for me in my time of need! My car kept dying while driving and…read moreit turned out the cat was bad. Austin's got the part next day and got it installed in a flash. Then the alternator died! So these guys had me bring in the part and hooked up the install. Thank you for always coming in clutch Austin's!!

The weren't the cheapest quote I got for a ac recharge but skilled labor isn't cheap and cheap…read morelabor ain't skilled, they got me in and out in a hour I would definitely trust these guys with any one of my vehicles and that's coming from someone who does all the work on his vehicles.

I was very happy with my experience at Dinsmore Auto Group Tacoma. Zacc was great to work with. I…read morewas very hesitant of the car buying process. I waivered for weeks before committing to purchase. Zacc was very knowledgeable and explained everything step by step. He made the entire process quick and easy. He made sure that he showed me cars within my budget that fit the needs of my family. He even continued to put in work after I made my purchase. About a week after purchase, I got a call from him stating that he found a lender offering a lower interest rate and was able to lower my monthly payments. Usually when you buy a vehicle, that's it. Zacc was intentional about checking back in and making sure that I was enjoying the vehicle. Taking that extra step made this entire experience even more memorable. I appreciate all of the work that he put in.

Want to buy a lemon and get lied to buy a car or truck here. They are your best friend until you…read moresign the paper work, this dealership gives the used car market a bad name.

After spending a few weeks browsing vehicles at other dealerships ... just couldn't find the right…read morevehicle for me until I went back to Sunset Auto where I just bought my 2nd automobile. I'm highly impressed with the level of customer service and can do attitude to go above and beyond to do what it takes to ensure my satisfaction. City Wilson took time to take the cadillac I was interested in to a pre sale inspection and had the results called in directly to me. Quality car through and through, he did everything he could to lock in the sale for me including bringing the car and paperwork out to me at a family gathering in spanaway when I couldn't get away as he also wanted my family to see this beautiful car ... above and beyond. City is also a talented rapper ... check him out #solacy. Talented team of fun professionals with a phenomenal selection of vehicles. Check these guys out, you won't be disappointed. Az

TERRIBLE EXPERIENCE, BEWARE!! I reached out 5 days ago to confirm availability of a car, was told…read moreit's available and asked when I wanted to come see it. I told them I couldn't make it in til the end of the week, so I'd check back later to see if it was still available and was told that was fine. From there, I was messaged multiple times a day, presumably by bots, repeatedly trying to set up an appointment. Clearly they really wanted to get me to this lot (lesson learned, listen to your gut and pay attention to the red flags). So today I confirmed AGAIN that I was coming at 5:30, got a couple more bot messages, and finally made it to the lot, only to be told the car "wasn't ready to be shown." I told him I'd confirmed the appointment multiple times and driven over an hour to get there, and he said he couldn't "in good conscience" let me drive it. I told him I didn't drive all that way not to at least see it, so he walked me to the car and I was APPALLED. Damage on the outside in multiple places, which I said I undershoot that their shop was going to fix it up, so that wasn't a huge deal. But the inside... it was the most disgusting car I've ever seen, stains and black on literally EVERY surface, ash everywhere, and absolutely REEKING of cigarettes. None of this was disclosed to me in any of our communications. This was a car they've known for 5 days I'm coming to see, and that was price at almost 10k. When I questioned how they could possibly justify that price tag, the guy tried to assure me they'd be "cleaning it up" but he also said that the 10k was the price "for the car right now" and that after it was fixed, they'd probably be charging more. Absolutely insane experience, and he offered no apology for the waste of time, or for not having disclosed the horrific condition of the car. For a bonus, the spot they'd told me to park in when I pulled into the car was blocked by 4 other cars by the time I got to it, and I had to wait for people to back up out of the way so I could leave. The most unprofessional and ridiculous experience I've ever had car shopping.

Good Value good service. Like the friendly people they are very helpful recommend to me and will…read morerecommend to others

I purchased a 2019 Sprinter van from Payless Auto Sales for my transportation business. Within a…read moreshort time after the purchase, the van developed serious engine problems that eventually required an engine replacement, costing me thousands of dollars and causing significant downtime for my business. After the failure, multiple mechanics identified issues that I believe existed before I purchased the vehicle. I also found a vehicle history record showing a fluid leak inspection shortly before the sale. Based on my experience, I believe these concerns should have been disclosed before I bought the van. I was disappointed with how my concerns were handled and felt I had to seek help from outside agencies while trying to resolve the situation. This experience created major financial stress and delayed the start of my business. My advice to anyone considering buying a vehicle here is to have it inspected by an independent mechanic before purchasing, carefully review the vehicle history, and keep copies of all paperwork. This review reflects my personal experience. "Very disappointing experience." "I cannot recommend this dealership based on my experience." "This purchase caused serious financial hardship for my business." "I wish I had obtained an independent inspection before buying." "Buyers should be extremely careful." "Do your own inspection before signing anything." "This is my honest personal experience." "I hope no one else goes through what I did." Very, very disappointing experience. I would not recommend anyone buy a vehicle from this dealership based on my personal experience.

I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.

My sales consultant was Brenna Labriola. Very knowledgeable, great personality very friendly. On my…read morecar shopping trip today. Stop there first. look at a few other dealerships on South Tacoma Way. At the end of the day went back to Enterprise Car sales and ask for the same sales consultant. Worked with me. She did make a sale today. Thank you. Brenna. I love the no-haggling. Best price on the block, for an almost brand new car. If I was to ever buy another car again it would be through Enterprise car sales Tacoma Washington

We just had the best experience at Skyline Auto Sales and our salesperson, Dave, was the best. The…read morewhole process was easy from start to finish, and my daughter drove away in her very first car, so happy. They provided is with a carfax report and I didn't once feel any pressure. Highly recommend! Thank you, Dave!

Bought a vehicle recently from Skyline Motors. Their…read moreservice was great, and they were very honest about the vehicles they had. I was able to find a 2000 Toyota Camry in the lot. After test driving a few other vehicles they had I knew the 2000 was the one. David was extremely helpful when it came down to financing the vehicle. I recommend Skyline Motors.