We've purchased 2 vehicles from Gene Pankey Motors and have been very satisfied with their service…read more Our last vehicle was a pickup truck purchased with the help of Craig, a true professional. No pressure and very helpful. Upon wanting to take a test drive, it was found that the truck had a faulty battery. Craig apologized and asked if we could come back in a few hours and it would be fixed. That left us time to look at trucks from other lots. When we returned, the truck had a new battery and we did a test drive, loved it and made the purchase. Multiple months later the battery failed under warranty. I couldn't find the battery paperwork and called Craig for a copy. He got back to me the same day and stated he couldn't find it either. He then told me to go to their associated repair shop several blocks away and he would pay for a new replacement battery! Now THAT is customer service and why we've purchased two vehicles from them. It'll be time to buy another vehicle soon and you can bet we'll return to Gene Pankey Motors and the great service that Craig offers! Personally, I've never had such great customer service at any other vehicle sales location. Gene Pankey Motors is THE place to buy quality pre-owned vehicles. I cannot recommend them any higher!

Painful process…read more The car I was interested in still needed some work but they allowed me to come in and test drive and were very pushy that I should buy the car. When I asked if I could put down a payment to reserve the car with the hopes they would fix it that week I was told they would just sell it to someone else. Ended up taking 5 days to get the car back during repairs. Was never offered a rental car or any alternative local mechanics. Asked my sales person if there was anything they could do and was told to talk to the mechanic and that the boss would call me. Never got a call. Had to drive 2 hours with a friend to pick the car up since I'm not local which was frustrating. Overall not a great buying experience would not recommend buying anything here that's not fully ready to drive off the lot. That being said they did do the repairs and the car seems to be running well. Will come and update this review in 8 months or so with how the car is doing.

BUY BEWARE!!!! First off EVERY car I've drove was manual. I even drive a Manual Semi. That being…read moresaid... Went to buy a 2017 Subaru crosstrek manual from them. Test drove it, and it was fine. Everything seemed well. Upon delivery I heard a BAD clicking sound! Said I would not accept this and they said they'd fix. Took the car back so they could check it out. 4 days later they called me and said they'd couldn't find anything even after driving for 100 miles. So I had to go down to check it out. They didn't drive it even 10 miles. Yes I looked at the odometer. I proceed to drive for a half hour and come back, btw their shop looks WORSE than the shop I worked at, IN THE ARMY!, and we ALL know those can be bad. After coming back and hearing the sound I stand around and wait for the "shop foreman". Rather a joke of a man. I tell him to get in, he sites right seat and I BARELY turn out of the parking space and immediately hear the sound. He looks at me confused, and I Have to tell him it's either the CV axle, or the differential, and that they need to fix. Two weeks later they tell me it's ready to go and that they not only replaced the CV axle but the transmission too. Now here I am under the car at THIS VERY MOMENT, replacing the "new" cv axle they "just did". As a mechanic myself, I know when shts been worked on, and this hasn't. Yes "maybe" they did something to the cv axle("repaired it"), but the transmission was NEVER replaced! That was a LIE! There's NO evidence they even did anything but some lock washes on some questionable bolts. If the did "replace the cv axle", why did this one fail now if it was new? Now I know what you're thinking, and YES the part numbers match on both axles! So why if this one was new(from Subaru) did it fail SO fast if this was the only one new? So there's NO doubt in my mind that they lie! The trans is NOT new, as is the axle. They LIE! So keep looking and DO NOT BUY HERE! Picture for reference on the axle. If you know mechanics, or even if you don't, explain why this happens on a "new" axle(from the manufacturer) when it's only been driven on the road and for less than 4 months and bought this VERY year! Please go somewhere else! Put these people out of business! Oh! And too the business, if you really want to dispute this with me, back date your purchase order on these parts!(because I know it didn't happen). I'm gonna want to see those! Should've asked for them in the start! But I was Too trusting. Learning myself here.

Went in excited cause Gabriel got me so excited. He lied & said,Bad credit you're still approved. I…read morealso saved his text for proof. Anways long story short. We left with out a car after him saying bad credit approved. Very bad experience there. Gabriel was an awesome salesman, but too bad he lied on the text I kept.

Amazing service from start to finish. The small business owners here go above and beyond to make…read moresure you are taken care of, even after you've left the parking lot. Veteran friendly and they actually work hard to give you the best possible deal. It's privately owned so you don't have to worry about extra fees or anything. They do their own maintenance and are very thorough. With the used vehicle market like it is currently, I highly recommend this place. 10/10 would purchase from again.

I bought my Mini Cooper from them and they made me feel like family! This was the easiest auto…read morepurchase I've ever made! Thanks for your care and info on maintaining my vehicle. It's always a good experience visiting your shop.

Very busy. They don't take appointments so I got there right when the service doors opened at 8:00…read more Three cars came right after. All of the people who work there were very nice. Exhaust sounds great.

I just had my Eurovan checked for exhaust in the cabin- I appreciate the customer service and the…read moretime the technician spent to show me what was happening. Would recommend, especially as a woman needing mechanic work thank you so much!

I was very happy with my experience at Dinsmore Auto Group Tacoma. Zacc was great to work with. I…read morewas very hesitant of the car buying process. I waivered for weeks before committing to purchase. Zacc was very knowledgeable and explained everything step by step. He made the entire process quick and easy. He made sure that he showed me cars within my budget that fit the needs of my family. He even continued to put in work after I made my purchase. About a week after purchase, I got a call from him stating that he found a lender offering a lower interest rate and was able to lower my monthly payments. Usually when you buy a vehicle, that's it. Zacc was intentional about checking back in and making sure that I was enjoying the vehicle. Taking that extra step made this entire experience even more memorable. I appreciate all of the work that he put in.

They helped my stepson get into a car. They were very friendly and very helpful…read more He was the first time buyer with very little down and they worked with him and got him into a very nice car

After spending a few weeks browsing vehicles at other dealerships ... just couldn't find the right…read morevehicle for me until I went back to Sunset Auto where I just bought my 2nd automobile. I'm highly impressed with the level of customer service and can do attitude to go above and beyond to do what it takes to ensure my satisfaction. City Wilson took time to take the cadillac I was interested in to a pre sale inspection and had the results called in directly to me. Quality car through and through, he did everything he could to lock in the sale for me including bringing the car and paperwork out to me at a family gathering in spanaway when I couldn't get away as he also wanted my family to see this beautiful car ... above and beyond. City is also a talented rapper ... check him out #solacy. Talented team of fun professionals with a phenomenal selection of vehicles. Check these guys out, you won't be disappointed. Az

VERY pushy finance manager. The white finance manger talks a million miles an hour and told me I…read morewas wasting his time for asking for 200$ off the price... then told me all my cars are probably financed? They're not. Was rude so I took my money else where. Awkward as heck! Pushed a customer right out the door because I didn't want to sign paper work right there on the spot. Car had a huge scratch in the trunk and sat on there floor for 5 months and still didn't move on the price.

I purchased a car from them in October and they sold me a bogus warranty and GAP insurance. In…read moreDecember I had to have $1700 worth of work to replace the thermostat and the warranty told my shop to 'F' off and hung up on them. Turns out they tell everyone who files a claim that you cannot prove the parts were bad and they won't cover the repair. I knew this was not an up and up dealership but I like the car I purchased. Now I have to try to get out of the extra for the bogus warranty...you cannot tell me they don't know that what they are selling is no good. stay away from this place!!!

About a month ago I bought a car from this dealer. Sean was a sales person. He works good and he…read moregets 4stars(minus one for involving in these shady schemes), but the thing is that sales person makes a sales and paperwork is on financing department, which has dishonest attitude to customers. In addition to the fact that the car requires investments(transmission, oil pan leak, rear rotors etc), which I found out about when signing the papers, the owner of the company Antonio said that with an installment plan for three months, their company will be listed on the title, but if I make a payment before August 8, the title will come with my name without adding their company to it. While at the dealer, I said that I would come and pay everything before August 8, since I do not want anyone to be listed on the title. Today, on August 5, I talked to Antonio, who, as it turned out, is also a finance manager. He said that they will check if they have already requested the Title, to which I said that I have three more days to make the payment, which I intend to make before August 7, since I do not want to see anyone in the title except me, but he began to explain to me with everyone that they send the documents in the first week, and perhaps the title already has their name and I will have to re-register it at my own expense. As a result, we had a conflict because they lied at the beginning regarding the payment until August 8. Also, this person systematically interrupted and I had to raise my intonation so that he would stop interrupting and start listening, which is extremely unprofessional on his part. The result of what came out: additional expenses for the car, lies during the transaction, incompetent behavior in the dialogue and incompetent attitude to the sale with added problems for the buyer. I do not think that I will recommend this dealer to anyone, rather I will voice it so that they avoid it. I will also add information to the reviews on how the situation was resolved so that people can soberly evaluate the work with this dealer. I will also add info on BBB, YELP, and other platforms to make sure people will be prepared

Ok car accident in December rented from Enterprise next door. My associate and I were speaking…read moreabout the car buying experience (yuck). She said I can give your name to someone next door. I replied with Great, thank you. Received a call from, Chris the next day. I wasn't ready to buy a car yet however we talked about options and I viewed the website. Told him would call when I was ready. The insurance company finally paid off my car (financed). I didn't really want my credit ran and couldn't afford to pay for the. Rental returned it and went next door to see what was available. Great cars in the lot all clean and ready to drive. No negotiating all prices are listed and firm ( not a problem for me). Ok so this is what happened I told him look I don't want you looking for financing for no reason the other loan won't reflect paid. Showed him the payment being sent to insurance gave him my info and we found financing in less than five actually several banks approved me. The best part is the car that I ended up getting wasn't even the car I thought of buying - I drive a couple of cars and based on our conversation Chris pulled the car of my dreams in the front I drove it, loved it Went inside and made the purchase. I appreciate my Salesperson Chris for directing me in the right direction because I didn't see that car any place and it met my price point. Happy Driver

I purchased a 2024 Malibu from Enterprise Car Sales, Lakewood. I purchased Gap coverage. The car…read morewas totalled and 10 months later I cannot get Lakewood Enterprise to send the documentation to the insurance so I am forced to pay the gap myself. I call and get immediately disconnected. This is a corrupt company, I will not buy anything from these a-holes again.