I've been a customer for almost 20 years since this shop was called Truman in Morgan Hill. They've…read moremoved to Gilroy, and I've followed them there. Don and Tuan are very honest, knowledgeable and have super reasonable prices and wait times. I have referred many people to them, and no one has been disappointed. I recently took my brand new Mercedes to them for an oil change because the dealer wanted to charge $350 for a basic oil change. Don charged less than half of that! I trust them with all my cars. They are a very small two man shop but they get things done quickly without compromising quality. I don't know what I'd do if they decide to retire and close up shop! Let me add...Cintas trusts them with their entire fleet of trucks! Every time I come in, there are Cintas trucks getting serviced.

I love fletcherjones Fremont, but it was hard to do multiple trips to the dealer…read more Found Don, he is honest, reliable and affordable. Always gives me fair quote and gets the job done with the same "Dealer Quality" and Genuine Mercedes parts. Don takes care of all my vehicles now.

An update to my past review: These guys are top notch! My car had an electrical issue that seemed…read morealmost insurmountable, the capable pros at Preferred dug in and rooted out the cause. Great service, quality workmanship and a good value for the money spent. Honest, competent, professional, reliable and just all around nice guys.

Brought my 2013 Lexus GS 350 in for a coolant leak and paid about $180 in diagnostic fees. They…read moretold me I needed a full radiator, thermostat, and hoses replaced -- quoted around $1,800. Their own paperwork admitted the cooling system only lost 1 psi in 15 minutes and that they couldn't actually find a leak. I got a second opinion at a dealership. The real problem was just the radiator cap -- the worn cap couldn't hold pressure, so the coolant was boiling over and escaping. About $100 to replace, and the car has run perfectly ever since. The cap was even listed on their own quote (a $26 part), but instead of trying the cheap fix first, they pushed a $1,500 radiator job. Either they couldn't diagnose a basic cooling issue or they were counting on me not getting a second opinion. Get your quote checked elsewhere before paying these guys.

Great customer service and great work on my vehicles. I would highly recommend this place to our…read morelocal community.

Happy with their service and pricing for my Audi servicing . Scheduling was easy too . I plan to…read morecontinue using their help in future

Had a nail in my tire that I needed to have removed and have a plug installed. The technician…read morejacked up the car, carefully took off the rim, brought it in the garage and had the screw and plug in within a matter of minutes. He carefully re-installed the rim and I was in and out of that shop in less than 10 minutes. I would definitely go back there anytime I have the same issue. I highly recommend this shop.

Customer service was lacking. I waited about 30 minutes while the technician appeared to be…read moreteaching what looked like his young granddaughter how to work on tires. I don't mind someone learning, but it shouldn't come at the customer's expense. After finishing the repair, he simply said, "OK," and walked away without putting my spare tire back in the trunk. It's a small gesture, but basic courtesy goes a long way.

My family's been going to Rom's Service for a while now, and honestly, they're the best in town!…read moreThey always go above and beyond -- their work is reliable, fast, and way better than other places we've tried. The girl in the front is super nice and understanding, and their prices are very fair. If you ever need anything done on your car, this is the place to go -- true life savers

I'm not sure how the quality of work is from this place but it definitely lacks communication…read moreskills. I set up 2 appointments and they flaked on both appointments. 1 because a mechanic called in and two because the front desk lady called in. no txt or call to reschedule just had me show up and wait outside for a bit before realizing no ones coming. when I called back after havi a appointment from Monday she says I'm not able to come in till Thursday because it's first come first serve... the SAME lady.

We have been going to Redman's Automotive for about 4 years now and they have always taken good…read morecare of us. We have gotten to know the family that runs it and enjoy chatting with them about life while our cars are faithfully worked on. They are always upfront about issues and prices. they communicate promptly as well. They have serviced us for routine oil changes, replaced batteries - after stress testing them - and found other issues that we weren't even aware of.

A great family owned shop. I've had three different cars worked in n here. We've used them for…read moreyears and will continue to use them for as long as we stay in town. They are honest folks that genuinely want the best for their customer.

I can't say enough good things about Meineke in Gilroy. I bring both my Toyota Tacoma and 4Runner…read morehere regularly for routine maintenance, and they've always done a great job. Oil changes, tire rotations, inspections, pretty much everything I've needed has been handled smoothly and professionally. What really stands out to me is how accurate they are with timing. When they tell you when the car will be ready, they actually stick to it. A lot of times it's even done earlier. That's huge for me because I hate going somewhere that says the car will be ready at noon and then it's suddenly 3 p.m. and you're still waiting. That's never been an issue here. The staff is friendly, efficient, and clearly takes pride in their work. It's hard to find an auto shop you can trust, but this Meineke has earned my business. If you're in the Gilroy area and need reliable service, I'd definitely recommend them.

Do yourself a favor don't go there because they may keep it there mine stayed two weeks because…read moreaccording to them they didn't hire enough mechanics to work on cars ! Then they should accept the cars if you can't work on them I would've gone someplace else Like WHAT THE HELL ???so it sits there?? . I had to buy a whole other car to get to work in San Jose they couldn't get it started or push it or tow it out of that shop I drove it in there just find paying for a regular fluid maintenance oil changes ...that should take no more then an hour !!!!!!!!!! Terrible experience. I wish I can give them zero stars then they say it was something to do with the electrical but it took them only 10 minutes to start it up again after making a phone call to a specialist telling (Jacob ) what to do to start it up I was so mad as HELL I couldn't even tow it out... now I'm trying to sell my other car that I didn't need what a nightmare

Larry does a great job and is fair and honest. Repair pricing is on par with most shops. They also…read moremeet or exceed time commitments.

I looked around a long time before finally finding a mechanic who is honest, knowledgeable enough…read moreto work on my eclectic collection of cars! I have referred many friends to this shop and they have all thanked for it later!