The girls that run this office/Lab are extremely rude. They could care less about anything you have to say, absolutely zero kindness. They are very condescending. I will probably take my business elsewhere. I can see why they are 2 star business. The older female was the real problem. read more

Staff is extremely slow paced & unhappy. they are rude to all the patients and when you have a question for them, the staff acts like they don't work there and only respond back with "i don't know" . very unhappy with the quality of work pace as well as customer service to the patients . read more

I'm taking part in a research study. My phlebotomist was very nice and patient as we worked together to get everything together for the box I was given. My appointment was at 10 and I was seen on time. The check in process was easy. I just had to scan my ID and insurance card. I will not hesitate to use this location again. read more

Quest has changed over the last few years and definitely become self service at check in which after sitting and watching while waiting I have noticed a lot of frustration especially from less tech savvy population and the techs pop in and out so quickly and look annoyed when asked for help in my opinion there should be a check in employee like they used to have to make this a less stressful experience for some. I personally checked in via the confirmation text they sent me, it took seconds and worked seamlessly however it's not this was for the people that check in at the location. Also I recommend making an appointment or you can be waiting hours, they have basically done away with being able to squeeze in walk ins, I heard the employee say it's a very long wait because they have scheduled appointments every 10 minutes and sometimes there is only one worker. These employees are run ragged and it's not their fault that Quest is under staffing. As for my appointment, I was called back within 10 minutes of my appointment after I checked in online and it was quick and easy, the phlebotomist was professional, fast and nice and I was back out the door. My take away if you plan on coming is make an appointment to save yourself hours and don't forget your doctors order! read more

Yes they take walk ins, however, be prepared to wait. I went in at 650am. They open at 7am. TWO ladies working. I check in. Only me and another lady there waiting who is also a walk in. You would think they would call us in because there is nobody else there. Nope. 20 minutes later first appoint comes and they take them. Could have been done with our labs in time we waited! This place is horrible. read more

Extremely long wait, even with an appointment. Staff was extremely rude to a pregnant woman who said she was asked by staff to come back today. Service is unbelievably slow. Never been to a Quest where it takes 10-15 minutes for bloodwork/testing per patient. I only came here because it was the first appointment I could get, I'll never be back. read more

I have been here twice as a walk in within the last month. I can say I like this one better than the Diamond Bar one. At first I got confused with the location because it is next to a hospital but it was easy to figure out. I have had had experiences like other reviews have mentioned (long wait times even with appointment). Although those bad experiences have not been here I understand the frustration because the wait time is the one thing I dread when requiring blood work. However, I have came around 2pm each time I have needed blood work that did not require me to fast and I have been in and out within 10 minutes. I do not make appointments I just walk in. It seems that 2pm is a good time if you need blood work without fasting. Each worker I have come in contact with is nice and gets the job done. I will update if I ever come in the morning time for lab work. read more

Quest Diagnostics - Entrance - Laboratory Testing Near Me - San Dimas, California

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Too slow to get the result . Waited for more than one month for advanced cholesterol lab result . Called them . Customer service told me it had been delayed , have to wait 50 days or more . Ridiculous. Do not do the test here if you are in a hurry and emergency. read more

1. No signage on outside of building. 2. No signage in the interior of building. 3. No receptionist. No human help anywhere. 4. Only 1 sign-in kiosk, which wasn't working properly. (QR code scanner was broken.) 5. Spent 5-7 minutes behind someone trying to get the kiosk to work. They ended up leaving angry. 6. Because there is only 1 kiosk, waiting for it made me late (by literally 1 minute). That meant my appointment was canceled. 7. Tried calling the phone number listed on the kiosk to appeal and no one answered.a 8. Like the people in front of me, I ended up leaving angry. Of course, my insurance only uses Quest, which means they have no incentive to get better. read more

Extremely long wait. No appt but walk ins allowed. Only 1 other person without an appt and no attempt to fit in between with plenty of lag time. Labcorp is much busier and has no trouble getting people in between appts. Some tests cannot wait weeks for appt times. read more

Went about 2 months ago but didn't follow through. I got to my appointment early and was the only one there at first. The wait took about 20 minutes and I couldn't speak to anyone since it's self service. No one came out and when they did it, another lady showed up and asked them a question. They responded so rudely to her and said they're going on lunch anyways and closed the door again. I ended up leaving. read more

This is for everyone out there.... if you need to don't use this location. You can't arrived as a walk in. I was told that I was lucky to get my blood work done today this location is only allowed to take appointments only. I will be changing to labcorp for my blood work. My husband gives labcorp 12 stars my husband says they take appointments and walk ins and they get you in and out super quick no waiting for hours. read more

This company needs to actually spend more money so they can get a better rating. The people that work there are experts ( they truly are amazing at what they do) and they should not have to deal with computer issues or secretarial issues. You don't even have a person running the front desk - it's boarded up. You are greeted by a screen. They have an intake system that doesn't always work. The workers are expected to fix it in between the 10 minutes they have for each person. That's crazy. I'm not impressed and I'm going to be telling my insurance as well. Those poor workers have to deal with way too much and obviously the company only cares about the bottle line. It could be made a great experience for the patient and the workers there just by having a person at the window. The workers get five stars, and the company that they work for get 1 star for having a reminder phone system. Just don't expect the check-in system to always work. read more

They are not very nice, my apt was today 3/18 at 12:20 and still waiting at 12:54. I asked one of the lady's if we were almost going to be called and she was rude. read more

This company is a completely robotic setup. There is no customer service and they have a monopoly on their services and should in my opinion be put out of business. read more

What a horrific experience! After waiting with my elderly Father for 2 hours a lady comes out and was so rude saying anyone who is a walk in wont be getting seen today then slammed the door in my face! I am appalled anyone working in the medical field could behave like that. I've escalated to corporate and the BBB. Nobody should be allowed to treat patients that way read more

What is wrong with all these places. I'm dropping off a sample and have been waiting for 30 min. Samples are to be refrigerated so how accurate will these results be? Lab Corp at least allows you to skip the line and simply drop off with a tech. Quest, do better... read more

2hr wait! The system in place here I a freaking joke!. I put my name on a walk-in list. I was the only person on the list. 2 is later. I'm number 3... What is going on?! The place is horribly run. NEVER AGAIN!! read more

Over an hour and a half wait. What the christ takes so long about a blood draw?? Someone even wwlked out and called my name for the sole purpose of making sure I stuck around. Not to call me in, just to see if they got rid of me. read more

Lizeth in Room #2 is amazing! My appointment was today, Mon 10/3/22 at 9:30am. I was called in within 5 minutes of waiting! I scheduled my appointment the night before and received text messages regarding my appt right away. The next morning, Quest sent me a text to check-in online once I'm at the location. Once checked in, the website directed me to go to the waiting area on the 2nd floor. Definitely the best experience I've had with Quest since 2012. I've been with Kaiser since and had to leave this year because of my new job. Rating: 10/10! THANK YOU, LIZETH! (I hope I'm spelling your name correctly) Cheers to a wonderful week and keep it up San Dimas Quest team! read more

I schedule an appointment online and give all insurance and other ifo need it on the appointment day i was shocked when the lady told me they do not accept my insurance in there branch!! read more

Customer service was horrific, head phlebotomist (or at least he acted like he was in charge) was not only rude but very dismissive. As a "walk in" I realize there would be a wait but he treated me with such disregard, he needs another line of work, definitely should now be working with the public. Meanwhile still waiting as I need these test. read more

If I can give zero stars I would, I was late to my appointment by only 15 min, so I had to sign in as a walk in I waited over 2 hours and was top of the standbye list the entire time, people who had later appointments were being seen before me. This place is horrible, they literally only have one person working the entire time I was here, this was completely absurd! read more

I had an appointment and was promptly greeted/checked in by an employee. Despite the line of walk in patients I was seen within 5 minutes of my appointment and was out within 10minutes. I only took off one start because the person who drew my labs left me with a painful hematoma. read more

Quest Diagnostics - My arm 24hrs after blood was drawn. - Laboratory Testing Near Me - San Dimas, California

Takes a long time even with an appointment. Also, they have changed the method of sample drop offs and made it inconvenient. The care quality for my patient was good. The only issue is that they system takes too long to process anything. read more

Horrible wait times and no one at front desk to assist you. These people are ridiculously slow and not even a lot of patients waiting outside read more

I've been coming here for decades I have no idea what all the complaints are about even during Covid they're organized, right on time, & pleasant. Make your appointment online is flawless. read more

DO NOT show up without an appointment! And, if you show up with an appointment, don't expect to be seen on time. I was on standby for 3 HOURS. I asked one of the workers if they could update their stand-by list. She said it was up to date and that they work in the people from the standby list if someone doesn't show up for their appointment. This was a bold face LIE. There were 6 people on standby since 8 am when I arrived, and the list never changed. Furthermore, there were at least three names called where nobody responded. Yet they didn't call anyone from the standby list. I know this because the people who were there before me, who were also on standby, had given up and left. One lady with an appointment was upset that she wasn't seen on time, so she told the worker to cancel her appointment, and she left. Again, nobody was called from the standby list. This place is a mismanaged disappointment, and the staff clearly don't care about customer service or Quest Diagnostics customers. DO BETTER QUEST DIAGNOSTICS! DO BETTER! read more

Don't go here if you can help it. Other local Quests are way more efficient. It's the land that time forgot, my husband made an appointment and it was over an hour. No receptionist. Very disorganized. Busy training people,which is ok, but then have more capable staff to cover. Thank you. read more

My 4 yr old needs annual CBC & since we switched insurance, we needed to get it done. His physician requested Quest so I decided to try it out. I haven't used Quest in a long time since getting any bloodwork done is usually corresponded with a long wait time. We made an appt for 8:15 just to be safe. I brought books, water, stuffed animal and a ice pack just to be prepared. We get there and there's only 2 other people ahead of me. I scanned my code and waited for my 8:15 appt. I was there by 8 am. They promptly called me in at 8:15. I was in and out in 5 minutes. My little one didn't even need an ice pack. A Where's Waldo was enough for him. Quest is located on the 2nd floor of the building. The entire building was practically empty by the time we left. If you go in from Covina Blvd, turn to your left. The building is on the far left side of the campus. LabCorp is on the other side (in case you don't know which one is which). read more

Quest Diagnostics - entrance to the office. - Laboratory Testing Near Me - San Dimas, California

This place is a real nightmare. The phlebotomists give wrong information. The phlebotomist I saw the day before told me to return to drop off a sample and join the walk-in list. I checked in as a walk-in like she instructed and waited for hours. When I finally asked one of the phlebotomists about dropping off the sample, she said I needed to have made an appointment. She said that they schedule patients every 10 minutes, and only take walk-ins if there's a cancellation. So, THERE IS NO WALK-in system that makes sense. Who knows which phlebotomist knows the correct information. Each one says something different. Apparently, There is no way to just drop off a sample without making an appointment or joining a walk-in list and waiting for hours. But, this information should be clear either on the website, or given by the phlebotomist. This is a terrible system. I was number 3 on the walk-in list for two hours. I left after two hours and could not leave my sample. I will never return to this location. I do not recommend that anyone come this location if they expect to be treated with respect and dignity. This is not a patient friendly or patient service oriented location! Do NOT go to this San Dimas location!!!! read more

Sat there for over two hours as a walk in and they closed walk in service went home. One poor old guy was there 3 hours and they finally got him in. read more

This was my first and last visit to this lab. They have one phlebotomist and no one working up front. While the phlebotomist was nice and cheerful, the room I was in looked filthy dirty. I checked to see what she was using on me and all appeared sanitary. Will not be going back. read more

Took my 10 month old daughter in for blood work, Ofcourse she had no idea what was about to happen BUT I was a nervous wreck! I made an appointment and service was super fast, Reina introduced herself and she was very nice. Simon came in to help hold my daughter's arm and they both were just amazing! My baby didn't CRY!! Simon helped distract her and still with the needle in her arm she had no idea THERE WAS A NEEDLE IN HER ARM! Great service! Thank you Reina and Simon!! read more

Getting blood drawn here has been painless. I have had to have blood tests drawn every month for past 3 months. HOWEVER, recently the woman behind the desk has 1) Asked me to pay balance for that days blood draw IN ADVANCE before billing my insurance (which pays for 99%) of cost. 2) Brings up last bill due of $2.00 (Yes, that's right Two Dollars) which I had just received from Quest, and tried to get me to pay before they would draw blood. I explained that my husband pays all co-pays out of his medical savings from work. She then proceeds to tell me that "in the future I had better be prepared to pay up front." REALLY!!!!! Well guess what sweetie I WON'T BE GOING BACK THERE!!! Horrible Service!!!!! read more

I came for an appointment. I had the doctors order on an email with a QR code. Even though I had a real order, the girl at the front desk said she wouldn't accept it and that I needed to print it out or have it faxed by the doctor. She said I have to contact the doctor on my own time. I couldn't get a hold of my doctor because she busy during this pandemic and had to leave for work. I found out later that Quest is supposed to contact the doctor first if they have any order issues. I don't see why she wouldn't accept an email order with a code and doctor's signature. I got the feeling she didn't want to help me and possibly do extra work to view my order. I even said I'd email it to her. She said no. I found out that other locations take the email form. I won't be coming back to this place. So if you need to go to this place and have an order on your phone, don't let them try to lie to you and tell you it's not valid. They DO accept it. Yes it is the 21st century. read more

I have to go every three weeks for my cancer treatment. This is the best lab they Are always nice and get my blood fast. Thank you do much.

This another return visit for Lab Work. I once again got "Reyna". Her work was fast, easy, and painless. Another 5 Star rating for this facility. Also, Melissa who was working the front desk was very professional. These employees show very well for Quest Diagnostics. read more

Generally, I just go for bloodwork when I have my annual physical. It's always easy to get an appointment using their website. This year I also had a Covid test there. Very professional and friendly staff. Parking at the San Dimas location is easy. read more

San Dimas Quest is so nice. Not busy and I was in and out quickly. The phlebotomist found my vein quickly and got what he needed on the first try and that is usually pretty difficult. read more