Dentist factory that does not invest in training or hiring experienced dental assistants or…read moreDocters. The dental assistant did not even know the names of the tools the Dr. was asking for and unfortunately for my mouth was not knowledgeable about using the equipment (you know when the dentists asks the assistant if she if left handed... things are not going well... and clearly they have never worked together before). Beyond the associates at the practice, the processes for checking equipment, starting in the morning are not in place. Equipment can fail, but one would expect for the room to be checked prior to bringing in the patient - not after the numbing and when you need to start using the tools. Bottom line this is a poorly run dentist factory with poor processes and training/hiring. would not recommend.

Overall, I was very happy with my years of receiving service from this location and from Lane and…read moreAssociates (specifically Dr. Lou, who was simply amazing.) That being said, I'd like to give my honest feedback in regard to a few things that bothered me. I went through Invisalign treatment at this location with Dr. Lou, which overall was a very pleasant experience. However, when I got to my last set of trays, they had me come in early (right as I started them) to have a retainer created and the attachments removed from my teeth. This seemed odd, as I had just started my last tray, but I'm not the doctor here. I asked how often I should wear my retainer as well as for how long I should wear it. I was told wearing them at night would be sufficient and that the length of time varies. I still have no clear answer on when I can stop wearing a retainer, or if it is now a part of my life. Vastly disappointed. Finally, I missed an appointment due to an unforeseen personal reason, and tried to call beforehand (the day of the appointment) to let them know. My phone call was not answered, and I didn't have time to keep trying. I then received a letter telling me I could no longer come to this location for my dental needs, as I had "missed two appointments" which is against their policy. To my knowledge, I have only ever missed one appointment, and I was not aware of this policy to begin with (not that it is important, it could've been fine print or something.) In conclusion, I am rather disappointed with the outcome of my dentist breaking up with me, and to top it off, I have more questions about my Invisalign treatment. I have noticed my teeth beginning to shift despite following instructions for wearing my retainer diligently. I would prefer to speak with the people who provided that service since they are located 5 minutes from me, but their letter to me was very clear and made me feel like a number rather than a person. I would still recommend them for their quality service, but they have left a sour taste in my mouth (not literally, the dental cleanings were great.)

Dr Danivesh - assumed he knew me. Never introduced himself. Did the cleaning by himself. Leaned…read moreover me with the drill instrument dangling in my mouth/throat. Allowed water to pour down my face. Was more concerned about letting his employee go to lunch and to remind me what the insurance would and would not take care of. Was extremely rough.. worst cleaning I've had in my 37 years. GET HIM OUT OF THERE. And I'm noticing a pattern with folks like him as an African American woman... I didn't act out because of shock and hate confrontation. Told Brooke - they didn't care, it was my first time and only time. Never again. Yelled out all my information throughout the office and with another patient there. Disgusting!!!!!!!!!!!

The dental hygienist was amazing! I wish I could remember her name because I even asked her. I will…read moreget it the next time I go! Truly this hygienist made the visit for me

Dr. Allen is great!…read more The offices are clean, and pleasant. Overall, the staff is friendly and they care about their patients. They don't try to push you on services you don't need. I've had my teeth cleaned a couple times and a couple minor services. Dr. Allen always seems happy, and was able to cater to my specific medical needs with a smile!

My whole family (6 of us) uses Wake Dental. Not only is the staff amazing they are caring and…read morealways ask about all of my family. Dr Bohn is honest and tells you all the steps he is doing so you know what's going on. Couldn't ask for a better dentist and office staff.

I find the quality of care is outstanding. In finishing off my dental implant, Carmen did a…read morebeautiful job, taking care to match the color, even skillfully adjusting the color.

Dentist Mann likes to work multiple patients at the same time... an inexperienced dental assistant…read moreends up doing most of the work... Ashley wants to sell you insurance in case something goes wrong... I lost a tooth from redoing a filling ...I got the $2000 back but was did not get the $240 insurance back... Im still mad that I put up with assistant doing most of the work.. I spent over $10000 at Charles Ashley Mann..... I am considering submitting a complaint to the State Board of Dental Examiners.... I switched toDr Logan Eaker ant Carolinas Dentist.... He did all the work did a great job no assistant was in there doing work I'm kicking myself I did not make a change a lot sooner.

Thanks to Cary Lee for letting me make a last minute appt. I needed an endodontist evaluation…read morebefore I went with a crown, root canal or extraction! I got in the next time the endodontist was in and after the exam I got the necessary info I needed to proceed with my crown "journey". The staff was helpful and friendly. Thanks for everything - Even though I got a crown 2 weeks later; your referral helped a bunch

This review is solely intended for the front desk staff and not the practicing dentists themselves…read more I called and said "hi, I need to schedule a new patient cleaning appointment" and the lady then says, okay uh when is your appointment. - strike one. I said I have Cigna ppo insurance. "Okay what is your insurance." - strike 2. I don't give 3 strikes. How absolutely awful and distracted can you possibly be to not listen to anything a person is saying to you? For you to keep asking questions I already answered. I work in healthcare, literally as patient access. I know how intense the environments are but come on for Pete's sake. Awful customer service and no, I did not schedule an appointment.

Clean facility and friendly staff. Hygienist Maddy at the Brier Creek location was great!read more

Good care as usual but terrible on billing and letting patients know the truth before a procedure…read more I was lied to about medical coverage for a stupid apnea guard. Told everything was covered and in-network. They even had to do a prior auth. And then sent the order to another provider, you guessed it, out of network. So, they send me a bill for several thousand dollars with no other contact. Like it's no big deal. Billing is kinda like, eh, nothing we can or will do now. Just awful business practices. I can guarantee I won't be back unless they come up with a fix. I hate to change but things like this are what ends businesses and rightfully so. It seems to be going downhill fast.

I have always had great dental work and great interactions with all the staff at Implant and…read moreGeneral Dentistry over many years. I don't know everyone but everyone is always smiling. Shout outs to Dr Casebier, Rose, Samantha and Paula. Not only are you awesome at your jobs ya'll are just cool positive people. Thanks!

I believe their names were Dr. Casebier and Dr. Shen. They did my dad's extractions some months ago…read moreand his mouth has still be in pain. He's had extractions done before but this whole process seemed a bit careless and rushed. Very disappointing experience

Highly recommend this practice. The entire staff, from hygienist to reception, is very personable,…read moreprofessional, and committed to the best fear-free experience possible. Dr. Reece takes her time and ensures you know exactly what is happening dental wise and any care options you might need.

After being a patient at this practice for over 30 years, our family has decided to separate from…read moreReedy Creek Family dentistry due to inappropriate billing practices by a front office employee. She admitted charging our insurance before my husband's procedure was complete, which the procedure changed midway. Our insurance was over billed. We've had to the report the practice to governing agencies. To this date, we still are unable to get a statement showing our charges and payments on our account for this year. I hate to see it happen to the dentist, but she is responsible for her employee's actions, especially when it comes to insurance fraud.