Yesterday I was @ Raley's to pick up a few things. As I left the grocery store I thought, whatever happened to customer service! I have lived in Fair Oaks over 30 years and have surely watched the decline of Raley's and Bel Air. I use to only shop exclusively at the nearby stores. For the past few months I have changed my exclusive to only when convenient. I entered the check out and found a women speaking to the cashier seemed she might have been shift manager! She was joking around and talking to him both ignoring and not even speaking with me. She was very physical and at one point tickling the cashier! I was watching to make sure he had put my reward coupons in to the purchase! I had locked eyes with her to try and get her to let him do his job and not charge me wrong! The female coworker finally saw I was trying to talk to him & commented on my jewelry & good I checked my purchase! Wow I had to go back over my coupons to make sure he didn't charge me after he had told shift manager to "whatever you do, Do Not have me work the register tonight" no one even asked if I needed Help out to my car! (Could have used help since I am not suppose lift post op realizing once I got to car)!!!! This may seem trivial but in the world we live in and growth of technology I still go to the grocery store to pick out my groceries and expect friendly service and people who care about their clientele! I would not be posting this if that was not how it use to be and will go where friendly people want my business! read more

Bakery to Sizzling wok I always have to wait to get help. There are employees behind the counter doing something. They need to turn around every so often to see if any customers needs help. Then I had an employee tell me that I need to pay for something. That something was my own pastry that I took a bite when I was walking out. Rude. Please work on customer service skills. read more

I have been a customer at this store for more than thirty years. That ends today. I literally risked my life by shopping here this morning. This store has been weak on Covid-19 precautions throughout the pandemic, but the scene in the store this morning was nothing short of alarming. Despite the large sign in front stating that they are limiting the number of people allowed in the store, the store was crowded. About 40% of the people were not wearing masks, and were doing the exact opposite of social distancing. Some even seemed to be deliberately and aggressively getting close to people wearing masks. Some of those people were employees. The remaining employees, those wearing masks and trying to do their jobs, looked absolutely miserable; some looked terrified. The checkout area was a crowded mess, and the manager on duty did absolutely nothing and spent all her time chitchatting with the police officer on duty, who also was doing nothing. When I let a confused elderly woman with just a few items in her basket go in front of me in line, the maskless covidiots in line behind me complained. Other stores are managing the number of people in the store and requiring masks. I will shop exclusively at those stores from now on. This is a class-action lawsuit waiting to happen; I hope the employees get a good lawyer. read more

This store is wonderful. The staff is great especially Dakota who helped me even on his day off! Thanks a bunch! Would highly recommend doing your daily shopping here. read more

This is my favorite grocery in the area. The produce is always fresh and I can always count on it lasting the week. I love the meat department and how they always let me know what is of best value week to week. Locally owned too. Always good read more

They hire well. Everyone is helpful, intelligent, and friendly. Quality produce and more. Glad its our neighborhood supermarket.

So we left Raleys and started shopping at Safeway across the street what a huge upgrade in customer service and the shelves are always stocked! Unfortunately Safeway does not carry a few things I always buy and we decided to give Raleys another try. We started back a few months ago and I have decided the customer service is what it is, this isn't going to change as I do not think they have any real onsite management who cares. But I just can't handle the empty shelves and today we had to go to Safeway to pick up the rest of our groceries. I realize this is a holiday weekend, but its Sunday and the shelves should be stocked by now. No Raleys brand chicken anywhere, no whole Foster Farms chickens, no regular size pork tenderloins, no large boxes of the spring salad mix and almost all of the smaller boxes of salad gone, only 2 large boxes of mushrooms and they were older than the hills and well you get the picture. My favorite part of today was standing in the milk section and almost getting hit by a box thrown by the girl stocking this section. My mistake for coming back! read more

I love this Raley's I shop here for my family regularly and the level of service is always great. Some employees are consistently good every time we come in and need to be recognized. Caylee in produce is always helpful and never hesitates to recommend the freshest produce or answer questions about new items. Dakota is always super sweet and has helped us find some products that we couldn't see on the first time down the aisle, he has also helped us mail packages at the service counter and is super nice and even helped us save money and mail things for cheaper by repackaging into a different box, all without us lifting a finger. This is the only Raley's I will shop at. read more

They saved the day. I made a wedding cake for a friend and it fell apart in the car. Raleys went above and beyond and save the day. They got me the cake i needed on the spot and were so kind to me while i stood there crying. Thank you so much for saving the day. read more

So one would think that offering post office services in your store is convenient. However, it's quite inconvenient when your store is open and the post office window is not open. I'm not talking about midnight. I'm talking about 8:15am with one of your employees standing behind the post office counter. read more

Raley's is a little more expensive than other stores but a lot of times I will find things there that I can't find anywhere else, especially when it comes to their natural foods department. Their produce department is nothing short of amazing. Great sushi for a grocery store. The whole store is very clean and the staff is exceptional. They are friendly and helpful. I always leave happy! ...and with more groceries than expected. Lol They do have one of those savings cards like the other stores but I love how they don't pressure you to sign up. They simply ask if you have one and move on. Great customer service! Keep it up! read more

My review is for two employees, one is the guy in the dely behind the counter, is a guy with beard, he was today Friday 27th about 5 o clock, I was in front of him and he didn't say (hi) (can I help you) NOTHING, I SAID, hi! how are you today? and he didn't look at me and he said (hi) almost forced. I wanted to buy a lot of things because I have a party in my house, but I didn't ask him for nothing. Then I went to the cashier to pay for my beers and the cashier an older lady with grey hair in the cashier #11, she looked at me and my husband with a weird face and expression in her eyes, and my husband said, (hi, how are you) and the lady answered ( you will pay only for the beers?) RUDE SUPER RUDE, finally we paid and we went to Walmart, since the customer service has more education, the problem here is the recruiters, they need to find better customer service, because this place is expensive, but if we go there is because we can pay, today I saw discrimination, racist and lack of education. (We are Afro American) read more

I'll be honest I do most of my grocery shopping across the street because most of the stuff I need is way overpriced here. But I do go to Raley's for their large selection of craft beer. Stone brewing, KneeDeep, Lagunitas and lots of other good IPA always in stock! They also have really good sandwiches! read more

I was in the process of putting my groceries into my trunk when I was approached by a homeless man requesting change because he was hungry. He was not aggressive or demanding, and I gave him a dollar willingly. Suddenly, 6 or 7 Raley's employees rushed out the store and started yelling at the man to leave and that no soliciting was allowed. One of them thanked me for being kind but suggested that I should not give him money because who knows what he would do with it. I really do not care what he does with it. Hope it goes towards food but I will hedge by bets on helping a fellow human being (which society will benefit from) over playing the lottery (which millionaires will benefit from) any day. I suggested to her that it was my money to give as I saw fit. She said that the store had had one customer complain about this man asking for money. I said that he was not bothering me. I have shopped at this Raley's for 25 years. I am currently seriously considering not shopping there anymore. Their reaction to a non-aggressive homeless person asking for change and their patronizing attitude toward me was very unappreciated. If one paranoid customer complaining can turn Raley's employees into bullies, then I am out. Bye Bye read more

I love stopping at this Raley's, one cashier in particular is very helpful. Julie always make me feel like a family member. She recommends varieties of seasonal produce that she thinks I might enjoy. I have tried many new things that I would have ignored, if not for her recommendation. read more

Gave this store another chance against my better judgement. Turns out it's actually worse than before. Guy stocking the beers continually stepped in front of me while I was trying to select a beer & cider to buy. No acknowledgement that I was there or any excuse mes. Go to get in line and a manager walks up beside me to close the lane I'm in. She just stands in front of me clearly wanting me to move but not saying a word. I moved and she walked around me, grabbed the lane closure cord and stood next to me. Again wanting me to move but not saying a word so I just stood there waiting my turn ignoring her. An elderly man got behind me in line so she took the cord, went around him, closed the lane off and said to the gentleman this is going to hit you and walked a couple steps away. She then got on her walker talkie and berated another worker for "never being upfront." She could use some lessons in people skills & manners. Disgusting she would walk around a store she's paid to manage with that kind of attitude! Her name was a bit different so I couldn't remember it I believe it started with a D, but she had on black pants, a long sleeve red blouse and had lightened long hair. read more

We used to get Chinese food there all the time but don't bother unless you want to get sick to your stomach. The food has changed from years past. Now it is just drenched in a gooey sweet and sour sauce or greasy and tasteless. And yes, everyone who ate the food from there got sick. Never again. read more

I have been a customer of this store since 1977. This is supposedly one of their "flagship stores." Anyone who thinks the store who under Michael Teal's stewardship bears any resemblance to the store prior to his takeover is in for a rude surprise. The selection and quality of the food and goods no longer exists. Raley's motto used to be "Fine foods and meats". To say that this statement no longer correct represents a vast understatement. Except for a quick "convenience" stop, I will be giving my business to local stores deserving of my time and money! read more

I remember when this store re-opened with a day care, a cafe, and a dry cleaner. I don't get why more stores don't follow this business model--esp. the day care idea. anyone who can shop without screaming kids is going to buy more--period. Now that I live in Florida I realize how remiss certain things are. Only one of our publix stores had a Bank of America branch and that did not last long. I really miss the convenience of one-stop shopping.I usually have to go to several stores and the post office separately. I just want to know one thing now that you have online ordering are there any plans for delivery. read more

I go to this store all the time. The staff are always very friendly and I can find health food items you wouldn't find at other stores. If there are too many people waiting in line, they call up more cashiers. Really can't say enough how friendly and nice the employees are. read more

I have been buying at this store since Mr Raley---------and the Teals were not heard of....Today I found out that you have gone organic, I am not buying this, I had to pick out bananas from a picked over table, Others were their doing the same. First two tables (displays) of apples only had prices marked to small for "old eyes to see" I found items when I got home that were Organic!!! I have been with you since 1966 ,,good times,,,bad times, strikes ect. One other things I noticed-----some using the clear bags to put organic in.!!! I will only buy the very minimum, if any, and not Organic ! read more

I've shopped at this Raley's for 20+ years and have always appreciated the people who work there. With as much shopping as I've done in this store, I've gotten to know many of the employees on a first-name basis - and they have come to know me. On many occasions their cheery hellos, and personal interactions have helped turn even the most routine of tasks, going to the store, into an enjoyable experience! With respect to the many clerks and baggers I've gotten to know over the years, there is one "stand out" clerk who I feel compelled to write this review about . . . and that is Julie. Whether I'm running into the store to grab something quickly, or filling up on groceries for the week, I make a point to get in Julie's line. Why? Because Julie adds fun and personality to my shopping trips! She has a keen sense of humor, she's efficient, and she truly cares about each customer. I know, once I'm in Julie's line, that I'm going to leave the store smiling. I opt to shop at this Raley's for lots of reasons, and I commend the crew(s) that work so diligently . . . with a special nod to Julie! read more

I have been a customer at this location for many years. Over the years, I have seen a definite change in the work ethic and customer service your employees give. I would be lying if I didn't say I was disappointed with the change. Despite the fact that there are some very rude workers, there is a shining star. One of your employees in the produce department has always been professional and goes above and beyond to help all of his customers...including me! His name is Dan (middle aged man with glasses). I know that when I see him on the floor, he is someone I can rely on to assist me with anything I need. I have even suggested to other customers that they ask Dan for help because he is always so kind. I see how hard he works and know it must not be easy to stop working and answer questions or located products in other parts of the store, but he never fails to smile and be so kind. I wish all of your employees could be like Dan. read more