Terrible website. Delivered bad water. Cannot talk to chat (does not work) Billing is always wrong! Just in general this is a very poorly run company. Get new management now! Get new IT person immediately to work on the website. read more

Ridiculous issues with this new company. Never had any issues with Ready Refresh. Had to rearrange my schedule for 3 days waiting for my water to get delivered. I should have just went to the store and got it for half the price. Ugh... read more

Watch your account they are double dippers and very deceitful when promoting in these grocery stores .Who rents a water cooler .The workers that be in Sam's primarily practice to . read more

Ready Refresh was great. They just merged with Primo and Primo is now offering a sweet deal. $13.99 delivery instead of free, like Ready Refresh had. That's basically the cost of two bottles. So Primo gives you 4 bottles for the price of 6! Sign up today!! Or cancel, which is what I did. read more

Always great customer service, no issues or complains. Gentlemen driving is always nice and never leaves our bottles thrown in front off our door. read more

See all

Scamming! Will keep charging you for rented equipment even after its returned. And even after you told them 10 times to stop charging you. Awful company never ever do business with them.​​ read more

This is the worst company. They hire the most inept people. It's almost like they want to go out of business. They keep billing us when I have cancelled they are impossible to get through to also. Never deal with them!!! Right now I'm trying to get my $$ back for an order that was cancelled. They delivered 8 5 gallon bottles and left them in the direct sun. read more

Things started out ok when I began this service but it has definitely gone down hill. They are constantly changing my delivery date.. they changed it 6 times in the last week alone! It's near impossible to get someone on the line. After an hour wait on hold, I asked to speak with a supervisor since is wasn't getting anywhere the that level of service, they said they were switching me to a supervisor , 20 more minutes on hold and the I was cut off! I can't even get to someone to cancel this service. This is an absolute nightmare. read more

They suck and now they're Primo. They suck even more! You'll wait like an hour to speak with someone. They're chat bot is useless and it takes a week or more for them to answer an email. They will bill u for deliveries and drop off product u didn't order. Total joke - RUN!!! read more

I'd give it a 0 if I could! Their website keeps skipping my delivery! And no one answers the phone

OK, this started out as a much lower review. However, I finally was able to speak with the manager in the USA and he did a fantastic job explaining how the error occurred, and then he went above and beyond to show his appreciation for my 15 years of loyalty. Most importantly, I wanted understanding so that there could be improvement in the communications between the online, Philippians, and the local delivery driver. I appreciate the delivery because the weight of the 5 gallon jugs or even the cases would wear me out trying to handle them every month. It is a service that is needed and appreciated. Let's make water delivery day a happy day! Lisa, owner read more

Terrible service. They frequently do not show up when they are scheduled, and do not give notice or reschedule the delivery. I only find out by logging into my account online and seeing that the service call indicates that it was skipped. When they do show up, the delivery driver often leaves extra water bottles on the floor in our office if we don't babysit him the entire time he is making his delivery. When we ask him to take the extra ones back on the next visit, he tries to claim that he doesn't have room on his truck until I tell him to not fill up our rack all the way, at which point he suddenly realizes that there is space on his truck and takes the one from the floor. read more

If I could give no stars I would! First: they ask you how much water you buy so they recommend how much you need, well that will not be what you get. second: they deliver whenever they want with out checking on it third: they charge you an amount they come up with based on rules that was not agreed too read more

If I could I would give them a 0 first they tell you water 8.99 a 5 Gallon 4 99 for rental of machine and a deposit for holding bottles just in case you don't return them one u get you bill it's a different price then they forget to ask for rental and delivery fee of 10.00 to bring the water if u cancel the it u with a 50.00 fee which they don't tell u read more

Long time customer. Since Covid the service has been horrible. I cancelled 3 months ago and I'm still getting billed as they have my bank info. They charge a paper invoice fee of $3. which I never wanted and since I cancelled, they have yet to pick up the cooler and they are charging me rent of $1.99 month. I'm waiting on the phone for customer service. Call center, read more

I ordered a cooler and water from this company. I explained my husband is 80 and I too am not physically able to bring it into the house and set it up. They left it on my porch. They told me it was dropped off at 1:45 PM. I was home. Nobody knocked or rang the bell. I've called two times and it's still there, it's been, at least four days. When I called, they said oh I don't see "ring the bell"on your delivery instructions. All I could say is have you ever been over to anybody's house and expected them to open the door without ringing the bell or knocking I truly felt like I was talking to idiots , and it sits there still. I would never do that with such an incompetent staff. to top it off they just sent me a bill for $20. I would never do business with this company ever read more

Do not use this company I would give it a 0 star if I could. It is an absolute scam that wants to get the money out of innocent people's pockets. I canceled my subscription over a year ago because I realized how bad this company is just for them to charge me $44.97 today randomly and re-enrolled me to their subscription. I had to cancel my card because there was NO way to remove it from being charged by them WITHOUT my consent. They supposedly mailed their products to me but I haven't lived at that location for a while so I can't even use the garbage that they FORCIBLY sent and charged me for. Even if I could access the products I don't even drink Arizona Arnold Palmer so it would just be routine in my cabinet until I could find someone to unload it onto. It is a trash company DO NOT USE IT and if you do/did I would suggest canceling your card so they can't wrongfully charge it in the future. read more

I have been a customer of ready refresh for almost 3 years. They were great up until the start of COVID, and then got even worse once they were consumed by Nestle. Now I am an unwilling customer because I can't get ahold of anyone to cancel my account! Their prices kept rising significantly, while their service got worse. On my last 3 deliveries, the driver delivered more than what was set up in my recurring order that has not changed in 3 YEARS. My credit card was debited for the extra 5 gallon water jugs and cases of water every time, even though I never asked for it. I would have to fight through their customer service system to register a complaint and request a refund. This last time they didn't even refund my card, they just credited my account - an account I told them via their app I wanted to close! Their response was to tell me to call the customer service line. You call any time during their business hours and you are told that their customer service associates are not available and to email them. So you go to email them through the app and it says to call customer service!!! I have skipped all future scheduled deliveries in an effort to just end this stupid frustrating cycle, but I rented one of their coolers, and they won't let me remove my credit card info from their auto pay, so I am being charged against my will at this point and forced to keep this going, because there is no way to break through their system. Steer clear of this service unless you want to be signed up for the foreseeable future being charged for items you don't want and forced to continue paying for a service you can't get out of. read more

Sir, do you know how many times I've called that exact number? And have been hung up on after a 2 hr wait? Never had a manager call me when someone finally did answer? Please have a manager call my business number at 321-209-3136 My time is valuable. I can no longer wait on the phone for a company I've been trying to give money to. Thank you. read more

Zero stars! Horrible!!! I had them in NY and they were fine. Since I moved to Florida, it's been a nightmare. In 6 months, they rescheduled my water deliveries 23 times. I only get it monthly. Every 2-3 days I get a new text saying my orders has been rescheduled. So basically, my coolers just sit outside for weeks at a time and I run out of water and have to buy water at the store. I called and complained and they said it'll never happen again. Then it happened 8 more times. I just canceled. They also had the nerve to up the price by $9 two months ago! I'm not paying more for bad service. Stay away. read more

Honestly - I would give this Company a zero if possible. I should have read the reviews first. If I told you how many problems I've had with them, I would just be wasting more of my time dealing with them. I just cancelled my monthly Subscription. Please believe me and the others below, it would be easier buying the jugs from Publix and carrying them inside your house yourself, then trying to get them to deliver water to you. read more

If I could give zero stars and still write a review I would!!! Not reliable they have changed my delivery date 5 times! Prices have increased 4x over the last year! You cannot get in t with anyone within the compan, emails and messages go unanswered!!! Time to end my 4yr relationship with them!!! read more

Unbeliveable! They keep trying to bill us even thought WE cancelled months ago because they wouldnt actually deliver the water!! STAY FAR FAR AWAY. I have a new delivery service now. I want to give them a ZERO! read more

they double delivered my order and refused take back. i'm cancelling service immediately. been on their customer service line to a third world country for 15 minutes. asking for a manager just puts you on a death hold. ZERO stars not an option! they deserve no stars at all. read more

I am seriously considering canceling their delivery service. The only thing that makes me reconsider is that they have better prices compared to the competition but their customer service is ridiculous, not helpful at all. You will schedule a delivery, expect it to come on the day/times that were agreed and then the drivers will come whenever they want. Receiving your order early wouldn't be a problem except that the drivers are supposed to pick up the empty bottles. The best "clever miss customer service" could do for me was to tell me to just leave the empty bottles outside the night before (yeah, like we had not tried that before). So if you schedule a delivery for Friday, expect to have your bottles sitting outside since Tuesday because apparently they can come whenever. An eyesore you say? Not their problem. Otherwise you'll end up like me with 13 empty 5gal water bottles in your home. read more

ReadyRefresh - a row of blue water jugs - Water Delivery Near Me - Casselberry, Florida

See all

If I could give them a zero I would. Horrible service. Insane prices. My experience is exactly as described by others. They deliver regardless of changes/ cancellations. The driver even acknowledged the online system is "messed up" in his words. It's impossible to get a human on the phone, via chat, or email. I'm going to have to cancel my credit card to get them to stop charging me. read more

The delivery service is fine, but when you cancel, you get hit with new charges! I specifically asked the salesperson about cancellation charges when I signed up and was told you get your $20 deposit back. When I called to cancel, I was told about a $50 reconditioning fee for the cooler. This is an automatic upcharge that was never mentioned. They haven't seen the cooler or what condition it is in. Don't fall for it! read more

I decided we needed a water delivery service, because ever since our refrigerator water filter broke we are spending so much on bottled water, this is actually cheaper. My first delivery went off without a hitch. read more

I ordered three 5 gallon bottles and a cooler that i will be paying for on the 12 month installment plan. Ordered 7/5 for delivery on 7/9. Friday the 12th came I received three bottles but no cooler. I called them to be told first that for some reason the cooler was removed then told the drivers comments said he didn't have one on the truck. I was promised that it would be delivered Monday 7/12. Received a text confirming delivery time by 11am. As of 3pm still no delivery. I called and was promised the driver was still out and would it would be here today. As of 442pm still no delivery. I looked online and now stated the deliver was scheduled for 7/14. So I called again to get another song and dance and now am, awaiting a call from the management team. I'm not gonna hold my breathe for this call. read more

Absolutely terrible. Prices for water went up drastically. I have emailed customer support and called customer support 3 times to cancel and I cannot get through to anyone. I got an email back once where customer support asked "why do I want to cancel?" I responded immediately and never heard back! I just want my account cancelled. Terribly customer service! Literally forcing people to stay a member. read more

Worst customer service I have ever encountered !! They will not answer the phone or respond to emails. They deliver whenever they feel like it and totally ignore the schedule. I would def not use this company ever !! read more

The worst service ever. Nothing but issues from day 1. With being home for Covid we set up to get water as the city water for us is bad and even with a Rainsoft system it is still not great to drink. OK so we rented a very basic unit fro RF and got the bottle service. Even got some other things like soda water added twice. First despencser unit stopped working in less then a month and had to have them swap it out. Then the prices started going up for things. In the 3 months we had it the prices went up 2 times and then we got notace of them jumping $1 for each thing. I have not been able to work with Covid and have four in the house. I could no longer afford the $30+ they were about to charge for water and rental on a pos unit. So I cancled. Had them pick it all up and was told that wasa it. Nope. Three weeks later we got hit with a "DISPENSER RECONDITIONING FEE" of $50. This on a unit that only costs $3 a month to rent and $85 to buy outright. So I called and was told sorry it was in the fine print and that was it. So all in all I and my family say never get this service, it is better to buy one and get bottles from Walmart or BJ's. Nestle is a ripoff. read more