Called multiple times to let them know that there was mold in the water. Also had the word "health" on the bottle in yellow, so I suspect that their quality dept missed this bottle. On hold forever and finally accessed the help email. Took a week and 1/2 to get back to me...states they will get back in 2 days...haha. Meanwhile left multiple notes for the delivery person to take mold water bottle, to no avail. I'm fed up with their customer service and water quality. Don't get me started on returned bottles without bottle deposit $ back. Also, you can't cancel on their website . read more

ReadyRefresh - Mold in water bottle - Water Delivery Near Me - Livermore, California

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If I could give no stars I would. The website is terrible. I called and the answering service doesn't allow you to do a think. We have been waiting to exchange our unit for over a month. We have made multiple calls, spoke to the water delivery guy who contacted his manager. No call, no responses to our inquiries and still a broken unit. Such poor customer service. Plan to find a different company. DO NOT Recommend read more

I have 3 case numbers for closed account, purchased water dispenser and final closure. I have names of people I spoke to who promised the acct is closed. Yet, I am still wrangling over fraudulent charges from looooong after my acct was closed. It's over a year, and they keep trying to charge my card even though EVERYONE agrees that I paid and am done. I just got another invoice demanding payment. So far, the card hasn't been charged, but I need to keep checking because these b-st-rds keep weaseling in and thieving. This is not an honorable business. I'm sending a letter to the better business bureau, but what else can I do? I swear it's run by a foreign government, because I get weird emails routed through Iceland read more

To Whom It May Concern at Primo Brands Corp.: Ever since your company's restructure and rebranding, my account has been in complete disarray. I have reached out multiple times via phone calls, voicemails, and text messages. No one has ever returned my calls. No one answers the phone. No driver has ever shown up. I have not received any water delivery since August 2025. Despite this, your system continues to add unauthorized charges to my account. The only charge I agreed to--and should be responsible for--is the monthly water cooler rental. I am now filling my own empty bottles at The Windmill using non-Primo, non-Alhambra water. You are not providing service. You do not get to bill me for it. The current balance of $126.83 is invalid and must be removed immediately. You cannot charge me for water I never received. I demand: Full credit for all water delivery charges since August 2025 Adjustment of my balance to reflect only the monthly cooler rental Written confirmation of the correction within 5 business days Failure to resolve this will result in escalation to the Better Business Bureau, my state's Attorney General, and a formal dispute with my bank to block any further charges. This is not a request. This is a demand for correction. read more

ReadyRefresh - My Current Water Cooler w/ Hot & Cold - Water Delivery Near Me - Livermore, California

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HORRIBLE SERVICE I signed up through a special promo with Costco, and everything was fine--until I needed help. Customer service is practically nonexistent. I've tried calling at different times of the day and can never reach a live person. The chat feature? Completely useless. They had no problem emailing me to say my special pricing would be removed because my Costco card was canceled. I did update the card, but I've spent weeks trying to reach someone to update my account with no luck. On top of that, they move my delivery dates around with no notice. I'm done with this useless company and their nonexistent customer service. read more

Owned by Nestle, parent company is Primo Brands. Just the worst customer service ever. Unable to update my credit card on-line. No help at all. Impossible to get through to a human. Don't sign up for their service!!!! I am going local. read more

I have been a customer of READYREFRESH/ PRIMO brands water delivery company for a number of years now. And I must say that I have nothing but good accolades for this company. For the price and convenience of not having to constantly purchase H20 from a grocery store can be quite expensive. So, as a fellow consumer we all look for ways to save money; and this definitely will you save money. Don't get caught in a heat wave like the one that we had in California; without the refreshing water from PRIMO brands. So go online to sign up for 3-5 gallon bottles of water, the company also sells other products. read more

This is a very unreliable water delivery company. Plus, they have started to add not just additional delivery fees, but also additional charges for the items that have never been delivered. Trying to resolve this problem with them was successful. I just cancelled the service all together. Would not recommend this company to anyone. read more

Price gouging for 5 gal water service. Cancelation fees. Programs that are not a value. Get a reverse osmosis filter instead. I love the one I bought off Amazon and it was easy to install. read more

We requested to have our water dispenser replaced from black to white, as we were mistakenly given a black dispenser initially. Today, the delivery driver brought the dispenser to our door, which is visible on our Ring camera. However, after a short while, he took it back and informed us that they do not have a white dispenser available and that we would need to wait for an uncertain amount of time. This was very disappointing and felt misleading. As a result, I have canceled our service and will no longer be using their company. read more

ReadyRefresh - Water Delivery Near Me - Livermore, California

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Absolutely the most messed up company I've ever dealt with. Would give them a negative infinity review if I could. In the course of 2 months I lost 7.5 hours dealing with these guys. 20 phone calls, 30 emails, more than 10 rescheduled deliveries, at least 5 times when they said they tried to deliver but didn't, refunds and promised escalations never occurred. Took me nearly two months to get rid of my water dispenser. When they delivered it, they didn't even bring water for a month! If you value your time and sanity, DON'T even think of using their service. read more

Ever since ready refresh merged with Alhambra, it has been the WORST SERVICE ever! I'm thinking it has more to do with the actual delivery driver since yesterday's order was not delivered, but marked "cancelled" once again at the end of the day. Now they can't get me on the schedule for a week. They make changes without notice, deliver the wrong amounts when I'm not expecting them and this has been going on since May. I now have to take my bottles to refill at the store (also again) and have to take multiple trips because my car is small. Time for a new service. read more

O stars. Absolute trash company since the merger. They push your deliveries out so far now that you will be out of water based on your standard delivery quantity and then they won't let you reschedule sooner cause every other date is full. Come take your junk back and shove it......I'm done. read more

I am an admin for my company locations that receives the water service through ready refresh/primo brands. Delivery has been cancelled 5 times in a row. I was able to talk to customer service after waiting for 30 min. Waste of time because delivery was still cancelled. This is what happens when a company merges. The customer gets screwed. Horrible service and no communication. read more

Would give zero stars if I could. Takes hours to reach customer service. Unexpected charges that we can not get an explanation for because we can not reach anyone. Have been told it will be escalated 3 times and put on hold for over an hour with no escalation. 12 last minute cancellations in a row even when promised it would arrive the following day. Now even to try to cancel it is impossible to reach anyone. And I can not remove My credit card. Please beware. Also they continue to charge me rental even though they have mot given me water. NIGHTMARE! read more

Absolutely the worst water delivery service. First month went fine. After that delivery dates kept moving without notice and it's impossible to reach anyone at any of their customer support lines. I would never recommend this business to anyone. read more

Primo/Ready Refresh no longer supports the military or veteran communities effectively with their water. They never arrived to clean my family's water dispensers and have continuously cancelled appointments for months in San Antonio Texas. It's been half a year plus with no cleaning and they continue to charge my water dispensers that are unusable due to the health hazards they have become. With this, their lack of actions have potentially endangered military base communities and ensures health risks to military service families who choose to use their products. read more

I referred a bunch of people especially those in control of ordering for big companies because i support small businesses and they actually started good with me. Until today when i talked to one customer service staff who is "sorry" and "understands" my frustration(blah blah) gradually showed his arrogant side and made me decide to close my account. I will call all those i referred to withdraw their subscription before they get into talking to this arrogant individual. I didnt mind the overpriced subscription but when they think i got nowhere else to go, think again. read more

Terrible company. Deliveries never correct and instructions never followed. No matter how many times you call they still never fix it.

Horrible horrible ! I hate this damn company. They are so rude and pathetic. Been a member for years and for me to get treated this way is just sick. They have been charging me for no reason. My deliveries are not getting there on time. They charge for deliveries that aren't even delivered. read more

Ready fresh is the worst delivery water service around. I have not received a delivery of water since April. They have booked three different delivery dates between May and July and all three dates nobody showed up. This time I am canceling their service and moving on. I would not recommend them at all. They need to close down. read more

I've been a customer for over 5 years and have never had an issue. Suddenly I stopped getting water in April with zero communication, just kept rescheduling my delivery date, it's now rescheduled to June 30th, I haven't had water delivered since April! I've emailed, I've called, I've waited on hold for an hour and was promised it would be delivered and still nothing. I called and waited on hold for another hour just for someone to tell me my account has still not been transferred over to the new system and it would still take some time. I just went ahead and cancelled my account because the communication of this company is nonexistent. What a disappointment that they just merged with all the other companies so looks like there's no other options. read more

Do yourself a favor and DON'T sign with them! Numerous schedule changes, never a delivery. Finally cancelled my account and they, of course, rescheduled twice the bottle pickup. Finally, the driver rang my doorbell and finally picked up the bottles. Really, go with Paradise Water for great service. read more

If I could give 0 stars, I would. I almost feel like I am not living in reality with this company. I set up a monthly reoccuring delivery service 4 months ago. I have received two deliveries, and the remaining deliveries were just "cancelled" with no reason and no notice. When you try to call, you sit on hold for over an hour for the person to actually hang up on you. When using the app, you get no detail as to why the delivery was cancelled. Meanwhile, they take your money without issue. I even used the chat feature this morning, someone responded and wont tell me why my deliveries have been cancelled, but attempted to reschedule the delivery for the end of next week. When you call, they say their biz hours are between 8AM-6PM EASTERN time. I am on the west coast, I called at 8AM PDT and it says they are "closed" listing east coast hours. 8AM PDT = 11AM EDT. WTAF? You can't cancel your account online, nor can you remove your credit card info from their website. If you want to cancel, prepare to sit on hold for over an hour only to be upsold for 15 minutes before they FINALLY get the point and let you cancel. HORRIBLE customer service, horrible business practices. Just don't use this company. At all. Find another service. read more

Sounds like the continuous rescheduling thing is a common issue. We haven't received a delivery in over two plus months. 0 communication. Time to call it quits. read more

They never deliver on time .sometimes week late.and now with the new variant It's been really late 10days and still waiting . Was late before the pandemic . Idk how they stay in business. Whisk there was a another way to get Calistoga delivered . Can you minus stars? read more

ReadyRefresh - Still waiting - Water Delivery Near Me - Livermore, California

Horrible customer service is an understatement. My every 4 weeks delivery consistently changes to 5 or 6 weeks at least once a year. They do not communicate anything with you. All they do is file something with their "operations" team, and you never hear a thing. My last delivery was May 20...next is June 26. 5 1/2 weeks. The best I can do is change to Friday, but when you reschedule, there's no way they can change the rest to match the new monthly date. So the solution they give is add an extra bottle. They also change the day of delivery saying it's the only day for the area, yet I can select a Friday so go figure. read more

Since you guys won't return my calls or respond via email about canceling my account and picking up the empty bottles I decided to drop them off to you. Please cancel my account and stop delivering water to me. Thank you very much. read more

ReadyRefresh - 8 empty bottles you guys never picked up. - Water Delivery Near Me - Livermore, California

I wish I could give ZERO. Worst experience ever. I set delivery up for my 96 year old mom and 74 year old brother. I even tipped! They delivered to the wrong house. When I finally got a hold of someone via their chat, they wanted my elderly relatives to go pick the water up!! Even after I told them their ages. The entire reason for getting delivery was for convenience due to their ages! I was told they would fix this later in the week. Days later......nothing. Good Luck finding a phone number that actually answers!!! I finally got one and they wanted to me to wait for delivery next week. Supposedly saying they would credit my next order. STAY AWAY from this company. I wish I had gone on Yelp before setting this up. It has been a nightmare. read more

I had cancelled the service back in June (3 months ago) - the deliveryman came and picked up the remaining bottles then. But now (3 months later) their system re-triggered to continue delivery and started charging my account again. They must have technical issues. read more

This is the WORST delivery service EVER! First they delivered a dispenser even though I had already purchased one and they never picked it up. Then they delivered to the wrong address after they had previously delivered to the correct one. Later I slipped an order on the app only to find it at my door anyway. Also the driver has been instructed since the very first delivery to at least knock when they drop off - but that has literally never happened. Customer service is a JOKE! The phone number constantly hangs up on you because of 'high call volume' - there isn't even the option to wait. Before the call hangs up it instructs you to go to the app. Messages sent in the app are replied to by a computer several days later with 'answers' that are completely unhelpful. However they do seem to be on top of texting, emailing and app notifications when it comes to asking for tips for the driver - even if you've already set one as a standard tip per delivery. This company needs to get it together. So frustrating! read more

Im giving this company Zero stars. Its been an ongoing nightmare dealing with these people. You cannot ever contact anyone to stop delivering water! We currently have 12 5 gal bottles. Weve been trying for weeks to get them to take the rental dispenser and they keep changing the date we must be home to give it to them. Do Not Get Involved With this business. read more

Worst customer service ever. First delivery was to wrong house, then I just keep getting emails that they rescheduled. Now they claim to have made a delivery, empty bottles still sitting on the porch. Customer service says they must have been stolen. When asked why empties were still there and confronted with fact I have cameras, they then said must be a mistake. No help, said would send report in. No offer for new delivery or refund. Will be doing a charge back with my bank. Update Well, apparently the only way to deal with them is through the Better Business Bureau. Filed a complaint and had a refund for a missed delivery and my account canceled. read more

1) I get CALISTOGA SPRING WATER FROM THEM. Best water that I know of although at least one may be as good. 2) The corporate company is what I hate. Nestle bought them. Then someone bought Nestle. 3) They force me to get my bill online. But their website doesn't work with Mozilla or Google Chrome. I can arrange delivery but I cannot get an invoice. 4) Their phone tree is set up to annoy me & avoid talking to me. 5) They are stupid. They do not deliver in an organized manner to be efficient or to save gas. They will have the same truck deliver in Hercules as Oakland. It is a factor in late deliveries. 6) They stopped printing their phone number on invoices so it is extremely hard to talk to a live person. read more

We did one time-order through online last September. I placed my credit card information to order. They delivered and i thought it was done with it. Now, in January they started sending me late payment notice literally everyday with additional late fee. I was like WTF, I put card information at purchase! its not my fault they didn't process in September. I called to waive late fee, I paid original amount. They still keep sending me late fee bill. (and its going up) Now i've asked manager to contact me (left phone# and mail address).. nothing. I sent email.. just a machine answer and no reply. This place is a scam. DO NOT buy anything from here. read more

Rude customer service. We cancelled two accounts months ago, only one was cancelled properly. This location has not been serviced since March 2020. She even said it on the phone. Now they send me a bill with 3.00 paper fee and a 20.00 late fee. I called in again and waited the 30 minutes to get a person. (If your customers have to wait for 30 minutes on the phone, you are not staffed properly.) The lady was very rude!! When I asked why the account was not cancelled - her excuse was because we are in collections. She transfers me to the collections, of course, they do not have anything about our account. I have over 10 accounts currently using and I will be cancelling all of them in the near future. I will not allow any of our 60 locations to use this service for water or coffee. I'm done. read more

Worst service, the company representative who sold the plan to me did not know all the details or was just trying to sell the service some how. I was charged more per bottle than what I was told and I was told that the delivery was going to be free but I got charged for every delivery every single time. I decided to not cancel as the family needed some water service. I was told that the water dispenser comes free and when I cancelled the service after almost two years I was asked to return it. BE WARE, BEST TO STAY AWAY !!!! read more

Don't sign up. They charge for deliveries they don't deliver and tell you it's delivered. They failed to deliver twice then refuse to refund. Its easy to sign up on their app but you have to call to cancel. Prepare to sit on hold forever. Terrible service on every level. Complete incompetent frauds. read more

If I could give a no star or minus star rating I would. My delivery was scheduled for 1/20/2023. I didn't have enough water to get to than so I rescheduled to 1/13/2023. 1/13/2023 gets here and no delivery, no phone call. I called customer service and was given a delivery date of 1/17/2023. 1/17/2023 gets here and again, no delivery. An automated message came and said the delivery was moved to 1/18/2023. An hour later an automated message came that said delivery was moved to 1/19/2023. I again called customer service and talked to someone that hung up on me. I called again and asked to talk to a supervisor and was refused to speak to a supervisor. I was now told that they could not delivery any water to me until 1/20/2023. I am a customer of 33 years. I am signed up on their Hydration Superhero plan that is supposed to give me "Priority Delivery" service. Doesn't seem to be priority to me. I am shopping for a new service provider. If they don't appreciate their customers, than I'll find a company that does. read more

Why, why, why is this company still in business? We have had similar experience with how others have described here. In our case I used their website to cancel like a month ago. Didn't matter. They kept sending me phone messages telling me when the next delivery was happening. I ignored them. Today they showed up to deliver and i told the delivery guy we canceled. He shrugged and took everything back. Based on everything written by others here, I expect them back. What is the purpose of the BBB if we can have companies this bad and nothing gets done to correct things? read more