We had an issue with our icemaker and Victor was able to resolve the issue quickly. I turned out to be a manufacturer install error & he was able to fix it with no issue. He went the extra mile to change out the switches since the pump had been running non-stop And he didn't want those to go bad on us. Thrilled with his service and their timely visit! We will recommended and use again! Good value and best service! read more

I still can't remember how I connected with Red and White. But I have been using them for 10+ years I believe. Regardless, Bill and his crew are top notch. Honest. Great Service. Nice people. They service our Subzero's, Dacor ovens, Wolf Stoves, and Marvel bar fridges. read more

Red and White Appliance Service sent Bill Corcoran out to repair my Viking microwave. Bill was very professonal, knowledgeable and courteous. The microwave was repaired quickly and correctly for a very fair charge. I was pleased with the service and would highly recommend Bill and Red & White appliance Service. read more

My 48" stove needed to have a wire connected in the back so that my smaller oven would work again. I already knew this because I had done my own research ahead of time. They charged me $410 to pull out my stove, connect the wire & push back my stove. It took 2 people because my stove is heavy. The charge was for 2 people at $180 per hour. The service took less than an hour. I don't even know what the remaining $50 was for because there were no parts. When I was told the amount I owed I challenged him (the owner who was there with another employee) & he could have cared less that he was charging me double. I don't recommend them at all. read more

Never thought I would be giving 5 stars for an appliance repair service but Red & White deserves the rating. Service tech, Victor, explained everything thoroughly and made every effort to fix our refrigerator. He called ahead of the appointment, arrived on time and was very pleasant. Good, reliable service is harder to come by these days so getting on their schedule could be difficult. read more

PLUS Thank you Victor for such amazing service. I appreciate the knowledge and easy to understand explanations of our fridge problems. Viking only "recommends" 2 companies in the Phoenix Metro area to do service work on the Viking products. Red and White knocked it out of the park from my first call in and speaking to Cindy and the arrival of Victor being so timely and communication is spot on. Thank you!!!! read more

After 4 months of trying to get my dishwasher repaired I gave up. They lost the parts twice and then miraculously found them months later. No one calls you back ever. They work out of their home and I'm sure they are nice people but wow they lack customer service. Literally dozens of texts emails and calls all unanswered. read more

Great company with good service, Bill & Victor have done great work on my Viking I've had for many years, good service good pricing.

Contacted thes folks about a wine fridge repair and they wer prompt, helpful and so honest about what needed to be done. Cindy, my main contact was friendly, forthright and honest. We would be happy to recommend this company and would definitely use them again read more

I have never worked with an appliance service company with this level of amazing customer service. They are coming out today ( I only called yesterday) for the 3rd time to fix my dryer. My I thoroughly disappointed in the brand of dryer I have. Despite all of the incredible reviews it seems that the quality has dropped and I've had nothing but problems with it. Red and White have fixed it every time - even when other companies wouldn't. The customer service and follow up I've received from the office are second to none. The repairmen have both been so polite, knowledgeable, respectful and they leave the work area as clean, or cleaner, than it was before they arrived. Always a great reason to vacuum behind the washer and dryer, right!! I know that the service today will be just as professional. They even give me hints and tips on how to make my appliances last even longer!! I can't state enough how impressed I am with this company. And if you check my review history, with other companies, I am rather honest and I am not afraid to call anyone out on poor service. Red and White is the BEST. Thank you!! read more

Above and beyond customer service! Victor went far beyond expectations to get installation completed quickly. Every time he has come to my home he has been exceptionally helpful and informative. read more

We bought a complete Bosch Kitchen Suite 5 years ago and have had the Microwave/Convection from the wall combo ovens repaired multiple times by Red&White. They have always been very friendly and professional. I am in the east valley which they only come out this way every 2 weeks but for this most recent repair I was able to get on the schedule in just a few days. I am not thrilled with Bosch as I though I invested in a higher quality manufacturer and I had an expectation that the appliances would last but I don't fault Red and White as they have always made an effort to take care of any issues. Sean was great and took the time to thoroughly investigate the issue and repaired the unit on the spot! Thank you Sean and Thank you Red&White. read more

First, the girl that answers the phone (Ana?) was great. But, that's the only good thing I can say about my experience with this company. First, it's a $90 service charge to come look at your appliance. The guy that came out spent about 10 minutes being extremely dramatic about the tiny dent on my Viking range (it was damaged during shipping and is being repaired by the vendor). He sighed repeatedly and gesticulated -- it wreaked of "used car" tactics to undervalue your trade-in. Anyway, the point was to get enough information to put together a quote. The quote didn't come for over a week, and several phone calls on my part. When it finally came it was pretty sparse: http://screencast.com/t/2qobAyP4 Did you notice the part where it said the $90 diagnosis fee would *not* be deducted from the repair cost? In any case, I told them to schedule the repair. I forwarded the quote to the vendor reimbursing me for the repair, and they asked for part numbers for validation. I asked Red & White for the part numbers and they told me that it's "against their policy to give out part numbers". I explained to them my specific situation. They thought about it for a day and came back to me with the same answer -- "no part numbers -- that's our policy". Okay, okay. We've all been victims of retarded company "policies". But, keep this in mind -- this is a tiny company. Could be 2 people. Could be 10. But, it's not 500. "Policies" are established by a dude you can talk to, not some vague committee in the sky. Since the reason for the policy wasn't explained to me, I can only imagine that the it's because they don't want me to look up the real cost of their parts because of course they are charging me 3x what I can buy them for myself. The truth is, I just want it fixed; I don't really care what their profit model is. Anyway, my conclusion is that these guys are institutionally shady. Alternatively, they think so much about minimizing losses that they completely ignore maximizing gains. read more

Badly misdiagnosed the problem with my icemaker. Gave an $830 "repair" that did no good and only refunded $600. This is the 2nd time in a few years they made the same type of mistake. Better companies are available. read more

I had an older unline (2001) in our RV that I kept when we sold it. Used it for years in our house. I quot making ice and call an 800 number to get it fixed. Service charge was $165.00. Tech told me he needed to take it back to the shop. Four weeks later, they told me it was too old and could be fixed and I told them to bring it back as the thing still freeze ice. They did, but kept the ice maker! Called we no results. Bought a new Unline Ice Maker and begin having problems with it, always on and didn't trust anyone to work on it so I tried and made it worse. Finally reached out again for someone to fix it without ripping me off and found Red&White! They did need to take it in, but it now works better than when I bought it! Fixed things I didn't think could be fixed (running all the time, etc) Extremely happy and don't write reviews. Not sure what else they do, but will call them first if I have an issue with any of my appliances. Trust is hard to find - trust them! read more

Once the did not correctly diagnose and caused significant additional damage, they just refused to address the issue and walked away. Their attitude was -go ahead and sue me! You're making a big mistake if you trust these guys. Mike C read more

Excellent appointment notice, punctual, excellent service and great follow up.

I have had another wonderful experience with Red and White. They serviced our U Line refrigerator five years ago and did a fabulous job. My current job was a little more complex. The refrigeration unit in our large wine storage cabinet stopped keeping the unit cool. I called wine cooler companies and was quoted between $900 and $1200 to "replace" the unit. Red and White came out, removed the cooling unit, repaired it and returned it in a timely manner. When they made an appointment, they were here within the time frame. They had given me a quote and my bill ultimately was 75% of that. I highly recomment Red and White. They service all the high end units such as Sub Zero, U line and others. Give them a try. read more

Stay away from this company, they just sound shady. I had to buy a replacement control panel for a Viking oven and called them about doing the replacement. "It's not our policy to replace a part we didn't provide." Never mind that the part is still new in an unopened box from Viking.......... read more

Timely and polite warranty service on a Viking refrigerator. Service person, Victor, came out and quickly resolved problem the first time. Since it was warranty I initially called Viking direct. The time commitment for repair from Viking of 1 week was not acceptable. Fortunately Red and White came out the next day and resolved. read more

Very honest company and extremely fast responses by email and phone. I had an issue with my ice maker recently that I emailed Bill at Red and White Appliance about. I sent pics and described my problem, and asked when I could setup service which I was dreading as a single female on a limited budget. However, to my very happy surprise, Bill replied quickly with advice about what my problem was, and how I could likely easily fix it myself with just a few parts. He walked me through the steps and answered all my questions, and sure enough, I was able to fix my problem and got my ice maker back to 100% functioning within a few days. I was so appreciative of Bill being so honest and helpful when he could have easily just ripped me off like so many other companies would have done, by insisting on coming out for a service visit and charging outrageous pricing just to come out. I'm sure eventually I will need on site service from his professional techs for an appliance, and when that day comes I will not hesitate to call Red and White knowing I can trust them to serve me well and honestly! read more

This place is terrible. The owner is a jerk and acts like he does not care about you as if you say anything or question anything, he acts like you are stupid and basically does not care if he gets your business or not. The office staff overpromises and underdelivers. I have had a non working appliance for two a dn a half weeks WAITING to get on their precious schedule. Again, it is all about Bill (owner) AND not ABOUT YOU. STAY AWAY FROM THESE PEOPLE!!!! read more

Professional in communication and appearance. On time for scheduled service, call the day before to confirm. Great job!

Marvelous people. On time, honest, knowledgeable and fair. Have used them three times on my old Sub Zero (22 years old). Another vendor just wanted to sell me a new fridge. read more

We have been using these guys for years and they always deliver. Not only are they prompt and courteous; they are knowledgeable about whatever appliances you have. Bill Jr. works efficiently and can always answer any questions you have. I would highly recommend!!! read more

Bad first ompression starting with phone call, female less than friendly from the start, and false info on thier website.

I am extremely disappointed in my experience today. I was told one price on the phone and when the tech arrived another price was given. I was told $120 for service call with 30 minutes service. When he arrived I was told it was $120 just for him to drive to the house that it would an addition $75 to install the part. Viking told us the price of the part was $105 which we mentioned when we called for the appointment. When the tech arrived the part was $147. So in summing it up we expected a $225 repair and it would have been $350 to repair a microwave which we would not have remotely considered. The worst part is the girl admitted that we had been misquoted and the owner,when asked, still would not honor the price. So we paid the $120 fee for the tech to drive out. Buyer beware and that is what yelp is about! I have called Viking to tell them about our concern so hopefully there will be another repair option soon. read more