We just had dinner at the Red Lobster in Chandler Arizona and our waitress was Theresa.Right away she made it known that there was some confusion with who was supposed to be waiting on our table.Honestly we did not even think it had bin a long time and we were still deciding what to eat anyway.She went out of her way regardless to make sure to make up for this when again we did'nt see it as a big deal.My wife and i had both been in the restaurant industry before and both waited on tables and understand how things like this sometimes just happen. Again we did not see it as a big deal anyway. I have always been a fan of Red Lobster anyway but today it was all about the exceptional service we received.I made sure to compliment Theresa's performance to the manager on staff as I am doing now here.Thank you Theresa, on this night you are greatly appreciated. The Bakers read more

Nasty, salty and buttery food. If you feel like getting a kidney stone, come here. I had the lobster pizza, was goods but there was salt chunks on the bottom.. Why? I had a bite of the salmon, yuck salt. The biscuits have always been good, but wow too much salt! The coconut shrimp was okay, the tartar sauce that came with it was gross and warm. The sauce had oil sitting at the top of it. I won't ever come back if they continue using salt on food that already has salt! read more

Thank you to the manager currently on duty with dealing with my allergic reaction in a speedy and efficient manner

I can't say enough about the service! Our waiter (I forgot his name! ) was amazing! 2 of us got the endless shrimp and we couldn't keep up with him!!! We tried every type and they were hot, fresh and deliciously! My husband wasn't very hungry and got the potato soup, which he didn't care for, but our waiter did everything he could to make it right. I hadn't been to Red Lobster in at least 5 years after the continuous poor service and sub-par food. But that has CHANGED! We will be coming back for sure! read more

Extremely poorly managed. Told us it was a 50 minute wait on a Monday night. After waiting for over an hour and watching people get seated who were here after us, we finally got a table. Get your act together, Red Lobster. This is unacceptable. read more

I have been coming to this location for seven years now, but for whatever reason, had to wait 15min for a server. (Not busy at all- basically empty, maybe five tables total & a person at the bar). At minute 10, went to hostess station to ask why I was left to view the excellent decor & she said she'd get someone over right away; somehow it appeared as if I asked her to recite quantum theory??? Hmmm... 5min later, a server finally appears & I make a complaint. "I just got here..." So what?!?!?! It's called customer service- oops, my bad; I'm talking to a daft millennial, lol. How could I forget this self-entitled, me, me, me generation??? It should have gone: "Really sorry, communication problem; let me make it up to you by bringing you a drink on us, or an appetizer on us...still staring at the superb decor that all patrons come to Red Lobster for (BTW this is sarcasm- just in case...) I asked for the manager. (The manager, who might be able to define quantum theory) did not even bother to comp a single item, but said she'd bring out fresh bread. Well then, let me buy you a drink! Thanks so much for doing your job & not offering any apologies for your TERRIBLE hostess & moronic wait staff. As the amazing manager took my order, I asked for asparagus, " That's a one dollar up charde." Really?! I just said I had to sit here for 15min?!?!?! Comp that?! Wow! Super pissed & am happy to drive a longer distance if it means an establishment that cares. Red Lobster, INVEST IN CUSTOMER SERVICE TRAINING!!! So simple, even a millennial can do it. read more

My boyfriend and I went to dinner last night. We arrived around 7:00 pm. The wait to be seated was 30 minutes so we decided to sit at the bar. When we seated ourselves at the bar the bartender/wait staff was very rude. Her greeting to us was "I am very busy, it will be a minute". She wasn't friendly. We were there for 15 minutes before she even asked us if we wanted to order drinks. She never offered us a menu, we had to get our own from the hostess stand. When we finally got our food she didn't give us any place settings. We again had to get those our selves. This is my favorite restaurant, the food is always fantastic. And this was the only time we have had bad service. I understand it was busy, but that is not an excuse to be rude to your customers. Jasmine was the lady who was giving us the poor service. I hope she reads this review and learns how to better treat her customers. People come out to dinner to enjoy themselves and relax. But all we felt like was we were annoying her by being there. If she is unable to be friendly to her customers because the restaurant is busy, maybe she needs to find a different career that has nothing to do with customer service. read more

Can't say this was our most enjoyable expensive dinner we've ever had. First bad experience was when we sat down it took forever for a waiter to get to us. Second was they forgot to give us our silverware so when our appetizers came to us we just sat and stared at our food for a while until we finally got our silverware. Then the light on the ceiling turned into a strobe light because it was going out so we had to sit with a flashing light above us. Our mushroom appetizer was excellent but the calamari wasn't all calamari it was also disguised as battered red and green peppers. Totally dissatisfied with that trick. I figure if you're paying for calamari you should get calamari. The rest of our meal was excellent. Our waiter tried his best with serving us but when he went to clean around the rest of the tables he just left his cleaning supplies at another table and walked away and never came back to get them. read more

Marvin is the best; we've come here 4 years I'm a row from canada due to him. 10/10 would visit "Just to see Marvin". Ohhh.. Food was great too!! read more

This place had awesome service and amazing food. The server was honestly the best server I've ever had hands down ok any restaurant!!! She killed it. And made our night because we had gone to a restaurant before where literally we had to walk out at the party of being served our beer... so thanks red lady hater the food was amazing and so was the service!! read more

For years we had avoided Red Lobster like the plague. Things change however, and when we noted the addition of their Wood Grilled menu items 1-1/2 years ago we decided to give this chain another try. We were delightfully surprised with the tasty and healthier option over deep fried everything else. In fact, we have gone back several times. No more. The dream has died. The Ray Road and I-10 location had been our favorite because it had seemed cleaner, newer and less run down and seedy than other locations nearer to our home. In just a couple months however this location has sunk into the abyss, transformed and burned out like a post-riot Ferguson store front.....figuratively. When we arrived, we were informed of a 25 minute wait, even though most of the restaurant was darkened, empty and abandoned. We went to sit outside but all the seating was filthy and crusted over from neglect after a season of haboobs. It seemed as if there were more customers waiting than there were actually seated. We noted that any sort of decency as far as dress code is not enforced, as we watched in horror as a large hairy man wearing only a wife-beater shirt, flip-flops and cargo shorts was seated with his embarrassed partner. When our pager finally went off, our hostess said "Wow, that's the first one that has actually worked tonight" We were seated in a booth across from the bar that had been unoccupied the whole time we were waiting. The hostess did not bring water or take a drink order. The table was dirty but had fresh silverware. The too-dim overhead light fixture was splattered with an unknown substance and wore stalactites of the same effused goo. After another 10 minutes, our waiter appeared. Though he had a speech impediment we were able to communicate enough to place our complete order, though he had to look over my shoulder and read the menu himself as he seemed quite unfamiliar with the items. Our soup arrived 55 minutes after we had actually stepped foot in the restaurant. On a Thursday night. Really. The entrees arrived without any garnish or presentation on the plate, something that we have never seen at Red Lobster. The shrimp were tiny, far smaller than anything we have received in the past, even the lobster itself was sub-scale. The taste and quality did seem to be up to standard, though literally everything else was wanting. The manager passed by our table a couple of times but we were unable to catch his attention as it seemed as if he was engrossed in his bluetooth earbud and could not hear us or even see us waving him down. For $75.00 spent on a dinner for two, this was a terrible value. Service, atmosphere, cleanliness, portion size have all been compromised from what we had experienced just a few months ago. Obviously the management cannot attract and hire a sufficient quantity or quality of staff. Extremely short handed and very dirty, declining quality of food. Though we were fooled for awhile,You Are Who We Thought You Were, Red Lobster!! read more

When the bartenders don't know the Arizona state liquor law and then refuse to serve you even though your ID IS valid it is unacceptable! Literally pulled up azliquor.gov and they still wouldn't serve me! I explained to them that I was indeed a bartender in AZ and they told me my establishment sucked! Haha what a joke! Will never dine here again! read more

We went on a Tuesday at about 7:00pm and were seated right away. Our service was excellent -- water glasses remained filled, the waiter stopped by often to check on things, salad and dinner dishes were removed promptly, etc. Our orders included salmon baked on a cedar plank, a whole lobster and one of the lobster fest specials. The food was well prepared and presented. I am not a fan of chain restaurants, but there are not a whole lot of places in this neck of the desert that serve lobsters. read more

Our server was excellent and the food was great, the long island ice tea was perfect. can not wait to go back again. Tip: make sure you go during the hours of 3-4 on the weekend it was dead, so it was excellent read more

The food was excellent tonight... The server was great. We have been to other Red Lobsters and we have not been satisfied. Tonight the food was fresh and tasted just how I have been imagining... Yum yum... I would definitely cone back to this location... read more

The server Larry is very rude. Interrupted us more than once. Wish I would have enjoyed my food but the service tarnished my appetite.

Today I went to RL with my boyfriend for a late lunch/early dinner. The drinks we ordered were mixed well. Our food was cooked to perfection, and our server, Kiki, was great. She had great timing with the food and cleared away our plates quickly. I also thought she was really down to earth and friendly. I will definitely go back! read more

The service was excellent as well as the food. Claire is an awesome server. She constantly checked on us to see if we needed anything. The best server we've had to date. Awesome job. Thanks Claire and Red Lobster! read more

Good food and good service. The staff was very accommodating to our party and helped us celebrate a birthday.

Very good service, Sandra was very nice and made sure we had everything we needed. Due to the higher prices, the four course meal is the best meal for the money. However, they only due this special from Monday through Thursday. read more

This was the experience that will keep me from ever going to Red Lobster again. We came here Saturday Night, because, i have been craving Lobster. It is Saturday night and we had to wait. No problem, we sat on the balcony & had a nice time. The hostess was very pleasant and seated us in a nice booth. The restaurant is under construction, so it looks tacky and smells like chemicals. Not a great idea to keep open while you are working on it. Anyway that aside... Our waiter was the absolute worst!!!! His name was Bob,my boyfriend got Boston Ice tea and i wanted coffee. I asked Bob if he would make a fresh pot for me because, i knew it is not popular on a Saturday Night and would be old. He seemed really put off with that and said it would take a long time. I said i don't mind i am not going anywhere. Within Minutes he came back with with coffee and the Ice Tea. The Ice Tea has cranberry juice in it, which is their signature drink. My coffee was old and cold, no surprise because, he did not make new. When he came back with our appetizer i said, i am sorry this coffee is old and cold and i cannot drink it. Can i please just have a hot tea. He said , well i can make a fresh pot. Huh, did i not ask for that the first time. I said, no , i will just have a hot tea. He filled my boyfriend's ice tea with regular, not the Boston Ice tea he had ordered. Then he continually ignored our table. I had to up to the bar to get new ice Tea and hot water for my tea. Another waiter brought us out our food. Though he could not find the table because, Bob had put the wrong table number on our check. This was expensive night out. A $60.00 bill and we were not even drinking alcohol. When you spend that much money, You at least want to have a good dinner. Sadly we will never go here again. read more

Gross... the only great thing about my meal was the chedder biscuits. I knew by the look of my meal when it came to the table I was going to get food poisoning. I WAS RIGHT. read more

I am writing my review based on my experience last friday (Dec. 26th 2014) when I came in for dinner. I had always came here with my family and we loved the food and experience but when I came in last week, it was like something from a horror show. I couldn't believe the customer service that was not only received but being given to those around us. When we came in, a gentleman said he'd be right with us to seat us. He never came back. Another person came to get us but started giggling and laughing and said to hold on a sec. He was looking at the seating charts I suppose. Another individual came up to help him and they had a whole conversation about where to seat us and who just got someone prior, etc etc. I am standing there in shock because not ONE but TWO other individuals came to help JUST to find us a seat. 4 people and neither could decide where until 1 of them asked a girl behind him if he could seat us with her. She didn't even look up and said "ya sure" in a bothered way. What the heck. I am sorry? We came in just to have a meal and be on our way. Instead we had this circus chain of actions. It gets better. We finally sat down around the right side of the restaurant. I noticed a table near us who had a different waitress. A gentleman asked her if he could have his fork and knife changed out while handing it to her, she rudely asked twice "excuse me what?" and he repeated. She said "Ok yeah" and walked away without even grabbing the utensils he was trying to hand her. We immediately got up and just left. Don't get me wrong, I love Red Lobster, they got wonderful food and beverages. I am rating this based on our experience at this location and how it was handled. The place wasn't even busy that night. There was only 2 other tables on the right side of the restaurant we sat at. read more

Finally found the BEST Red Lobster in the whole surrounding Phoenix area. Cannot compare to the others down here. We loved the one in Appleton WI and this one is just like it. Moved here 3 yrs ago. Very clean, excellent décor, spacious and super friendly staff. The food was great AND those biscuits are for sure the best in this area. Worth the drive for us down there from Fountain Hills. Check it out, you will LOVE it ! read more

The seafood was very good and tasted fresh. The mixed drinks are yummy as well. The customer service I received was on point. No complaints here. Will be returning read more

How do they make the food so tasteless? And the tartar sauce, has no taste. Isn't the point of Tatar sauce to ADD flavor? Meanwhile the wait staff must get bonus points for using the word "awesome." read more

Pretty good over priced food and expected its seafood but I'd only give this place three stars because it's your typical franchise you get service as if you were going through a McDonalds drive thru window your just missing the fast part. Server had no idea what kinda fish he bright out he was asked by a member of our party what kind of trout he was being served and our waiter replied with "uhmmmm yah I think it's rainbow but I don't know that's a good question!" and I'm thinking yeah go ask someone? But no he just continued to linger at our table as if he was going to take his lunch break with us. There was more annoying little things that occurred but you get my point maybe? read more

Well the stars don't lie, this place isnt so great. I can say I didn't have an issue with the staff, everyone seemed pretty cool and friendly. We sat at the bar and the bartender acknowledged us when we sat down. Got us menus and water right away and gave us some time to look over the menu. We ordered the lettuce wraps, mushrooms and mussels. Well every review you read on hear is pretty accurate about how crap the food is, except the biscuits they were actually good and not salty like some people claimed. The wraps were okay but the breeding on the shrimp was over seasoned, the mushrooms are pretty much frozen and fried, I've gotten better shit from the freezers at the whole in the wall grocery store with expired labels... I was poor at a point in my life don't judge. And the mussels were dry not seasoned and COLD! SICK! I really do yelp places to read reviews as well as rating and I would have not even given this place a chance to prove their horrible rating but the fact that I got a gift card for this place was the only reason I even stepped foot in here. Will i return? NO will I recommend to people I know? HELL NO... WOULD I RECOMMED IT TO THE YELPER READING THIS RIGHT NOW? F##K NO! This place is a chain known accross the country where the hell is the marketing department from the corporate office in finding out why their location sucks balls and has a rating less than a motel 6?!? SMH read more

My family took my grandma out to dinner so we could celebrate my brother's birthday. Food was good. Customer service was fantastic. We got served by Theresa and she was very kind and informative. Best service we've ever had at Red Lobster. read more

Three in our party served by Carl. Thirty minute wait on Friday eve but time was about right. Carl there quickly after seated. Drinks and lobster dip appetizer served quickly. Appetizer excellent. Two orders of lobster and red shrimp very good. Green beans EXCELLENT. One salmon very good. Food and service very good. Bill presented on time read more

This place was disappointing today, went here for a Valentines lunch with the husband. Ordered the NY Strip, my husband ordered the Ultimate Lobsterfest surf n turf with lobster served 3 ways. Our food took over an hour to come out, and when it did, my steak was dry and way over cooked and one of my husbands lobsters dishes was extremely dry and another was under cooked??? Our waiter basically forgot about us, as we didn't see him until he came to bring food to the table next to us that arrived 30 minutes after we did. I had to stop him to inquire about our food as he was just going to blow past us again, 3 minutes later another waitress came to tell us our waiter was getting our food and inquired how long we been here when I told her over an hour she even stated wow that's a long time to wait. Our food finally came, our waiter sat it down and of course we never saw him again until it was time for the check, so no opportunity to request my steak to be prepared right, I just ate the dry piece of meat as I was starving! This is literally the first time I've gone to red lobster in about 15 years, and I was quickly reminded why I quit going there. I don't mind paying for an overpriced meal as long as the service is good, the saving grace was time spent with my husband..... read more

Great food and amazing service! Thank you to Natasha for some amazing service. Myself, my husband and my kids had a great dinner last night. Natasha was on top of everything! We will definitely be back soon! read more

Drinks were great. But...Damn their Seafood needs some change. I couldn't even finish the meal. First bad experience though. It may have just been a bad night. read more

Service was fantastic. Drinks were nice and strong.. But everything about the food was just not that great. Very bland tasting everything from start to finish. Make sure you drink heavy and stick to fried foods because if youre big on seafood you may be in for disappointment. 2 star review read more

My husband and I decided to dine at Red Lobster this past week. We were ready for some seafood and thought it would be the place to go. I should have realized we were in trouble when we saw that they were not busy! We both ordered grilled and steamed seafood dishes with salad & vegetables. First the salad was brought to our table and the bowl had about 5-6 pieces of lettuce and two tiny pieces of tomato and cucumber-are you serious? It was less than mediocre! Then our main dishes came and the seafood was horrible. My scallops smelled funny and tasted bad. I bit into my shrimp and they were very mealy and had no real flavor. The grilled Lobster tail was ok-it's hard to ruin. My husband had to send his white fish back-it tasted horrible & they brought him grilled shrimp-same bad taste! Our only positive thing was our server. We asked to speak to the manager and they said they would be right over. After 15 minutes of waiting we got up & left. Don't waste your time or money at this place!!! read more

Standing in the lobby. Told by the servers it would be a 15-20 min wait by the hostess. Walked around the restaurant. 5 two tops,5 four tops, and two 8 tops open but they are making about 6 parties of people not including us wait. ARE YOU KiDDING ME!!! read more

Went here because my friends wanted to. I asked our server how much a specific drink was since they don't put prices on the menu and he said "Oh, $5, maybe some change", I thought it was reasonable enough and got one and it ended up being $6.99. It may sound stupid but this really bothered me because I wouldn't have ordered it if I had known it was actually $7 for a shot of rum with some fruit juice. I'm a server in a similar price range restaurant and know what it's like so I don't expect a server to have every price of everything memorized but just check and come back if you don't know. If that wasn't the case then he just flat out lied which I also don't appreciate. Entree tasted okay but was overpriced. The salad looked pretty pathetic and like it was from an elementary school cafeteria...small amount of cheap bagged salad with one big dressing blob in the middle. Darden should probably spend less on interior decorating and more on fresh food. read more

Hello I came in a few weeks ago and id have to say the food here is fantastic, although the service is not. My servers were great but the hostess was so rude I did not want to come back. I got her name . Kayla or something like that. She was very disrespectful by not allowing me to sit where I felt was a good spot for my family. Then she decided to yell when I asked for a table instead of a booth. My experience with her makes me not want to come back at all. read more

First time visit on our anniversary, it was tuesday so perhaps not as crowded. Friendly staff, lady replaced wife's drink for free. I ordered long island iced tea, tasted a bit diluted but still packed a punch. Food was good, tried their mega meal. Nice place, would definitely go again. read more

The last time I ate at this Red Lobster, I loved it. The staff was generally friendly and prompt with taking orders. I created my own lunch (hand-breaded shrimp and shrimp scampi)-it came out hot and delicious. My waitress made sure everything was cooked as I wanted and never let my glass get too low. The sea-inclined decor and smiling waitresses and waiters combined to form a warm atmosphere. While there, the manager made his way around the restaurant and made sure his customers were happy and satisfied with their orders. I will be returning! read more