My girlfriend and I went to Red Lobster cause we had a gift card to use. So we decided why not. First, we were seated after a short wait. The booth table was wet and the actual booth was sticky. Then it seemed like our waiter forgot that he was the one who actually seated us. We were sitting there for a while until finally he came back for just a drink order. Again we had to wait to put in our order. I ordered the ultimate feast, while my girlfriend ordered the endless shrimp. Ultimate feast was an ultimate disaster. The lobster was completely mush. The shrimp were over cooked. I ordered coleslaw that never came. Even the rice pilaf tasted strange. My girlfriend also felt her shrimp was way over cooked. We then had to wait forever to try to order another shrimp being it was endless. The reason it is a 2 star is for the cheddar bay biscuits. If I ever go back which I mostly won't, it will be for the biscuits. read more

food was hot fresh & good , server was very nice & pleasant. very attentive. Thank you

Waited for 40 minutes to be told it would be another hour to be seated. Was only two people so shouldn't be hard to find a seat. They had 12 tables open and cleaned but said they didn't feel like using that section cause they didn't want to have to clean that much at quit time. And it was only 7:30pm. Lazy staff and poor management. Red lobster needs to step in from corporate and fix this place. read more

I've given this location 3 chances and I will not be returning again. 2 out of 3 times I had over an hours wait for a party of 2. Wehad even tried to make reservations ahead but apparently they don't take them. First time, long wait in the lobby and another wait before service. my lobster ended up being burnt. Most recently my server was not good.she didn't seem new,she just didn't seem "with it" she forgot plates for the biscuits, straws, and our side saladsdidn't offer refills. it took forever for us to flag her down and ask for boxes and the bill. I was very disappointed with the service, and quality of this restaurant. 3 strikes you're out. read more

The service and staff were great That's where the good stops the food over cooked the portions size was small I paid 3.99 for a order of fries maybe had 15 pieces in my order,I've been coming to this location for over 10 years I think it's time to find a new location and give them a try read more

Red Lobster - Taste and bad as it looks - Seafood Near Me - Dearborn Heights, Michigan

See all

Making reservation doesn't even matter at Red Lobster. It's actually normally for you to be waiting for a seat and even longer when you have a party greater than 2.....Yes I said "2". When we first enter...The greeter of course greets you (which this did happen), take your name, and hand you a device which buzz when your table is ready. Unfortunately when I arrived...I was seating with a group of 12 people, so yes our wait was much longer. The manager did get a booth back to back and we also grab another near 4 seater booth. Just because the large booths seat for 6 people but when the food would have came then we wouldn't have enough room for our plates. The food was great and drinks were strong...Yummy long island ice-tea which was only $5.75. Our server was a little slow but she didn't get our order wrong, so I guess she did OK. Please note -- if you are in a large group, then make sure you a split up because their tipping fee is 20%. (The server actually didn't mean not getting the 20% because separatly she cashed in more from each individual person.) read more

See all

Had a Togo order that needed to be edited, waited on hold so long the food was made and the Nichole couldnt have cared less and before I could say anything she hung up on me. read more

The service is slow. It over 30 minutes for a server to come and take our order. Red Lobster is not what it used to be

I called in a order to Red Lobster over a hour ago. I arrived to pick up my order and no order. The lady stated I have to check to see where your order is then she walked way without a answer until later I called for her again to find out my order is taken from the call center and was never delivered to the Red Lobster on telegraph dearborn heights,MI. So I had to place a whole order again and wait for additional wait time.​ read more

This has got to be the worse Red Lobster in the city. Customer service by people who don't care about customers. Managers who don't offer solutions for their constant mistakes! Burnt fish, over cooked rice... ugh I hate it here! read more

Absolutely disgusting service! Told to wait maximum of 45 minutes with my parents and 2 siblings. We stood for 1 hour and no response and went up to the podium and was told that they made a mistake and it's gonna be another 45 minutes. I told the manager this was not fair and she said I don't know what to tell you. After 10 minutes the waitress seats us and while in the middle of ordering the manager comes up behind us yelling as if it were our fault we got seated, told us to get out of our seats and this isn't our table. I told her this is disgusting and unprofessional treatment and we're leaving and she said I'm not going to apologize for it. Nasty. read more

Red Lobster used to be one of my favorite spots. Now it just seems dusty and sad. The waitress was kind, quick and efficient. The food wasn't great, overcooked and small portions. I really wish they'd revamp this childhood gem of mine. read more

Being my most favorite seafood treat, I've bought many pounds of crab legs. Since the average price now for snow crab legs is about $18 lb, I figured Red Lobster's pound crab leg special for $19, was an excellent deal. Nope, nope, nope! This Red Lobster's idea of a pound of crab legs was disappointing, to say the least. They were small and not nearly a pound! Back to the fish market I go! And their response below, was to send a link that doesn't work as if they really care what I think LOL read more

if i could give it zero stars i would wait tome ridiculous staff rude manager no good piss poor service i would never never eat nor waste my time ever staff threatened to fight customer bc we complained about the sevice n mgr did not said nothing nor give us the staff name @dearborn heights mich location read more

I like red lobster. And this location is not bad. Every time I come the service is good and wait staff and servers are really nice. read more

See all

I honestly don't know why we keep going back, other than for things like Endless Shrimp. We were told our wait was going to be 10 minutes, it was more like 20, and when we sat down, we noticed how not-busy it was. Decor is managed by corporate so I can't judge it cause every single one looks as drab as the next one. The service is/was mediocre at best. For this particular experience, the one thing worth noting is that they keep running out of cheddar biscuits and that they have to make more. OK, I understand we didn't go during dinner rush, but there really should be warm biscuits available at all times while the restaurant is open. It costs them next to nothing to make, and you would have to be pretty dense to work there and not know the biscuits is really the reason people keep going back, hence the Red Lobster brand biscuit mix you can buy at the stores. Aside from this biscuit thing, I did enjoy my 4 course meal. I had the shrimp and scallop alfredo, clam chowder (not impressed - overly salty and pasty), Caesar (can't screw it up), and sadly, the highlight was the dessert Triple-Chocolate Brownie à la Mode. That, was amazing! Still, I wish there was another Red Lobster to go to. But I understand, everything is decided by corporate, including training its staff to provide mediocre service. read more

I've been to this Red Lobster a dozen times. It's always been an experience between mediocre and good. The cheddar biscuits are amazing, the salads are passable, and the seafood isn't bad for the price. But I have an imaginary scale. One being a certain fast food seafood restaurant that I would give a long "silver" star. Ten being a really large (big) fish restaurant in Dearborn. This Red Lobster has the decor and service closer to one, and prices very close to ten. It's hard to justify coming here unless they have one of their amazing all-you-can-eat deals going on. I recently tried to visit there because I heard the chain posted less than stellar financial numbers and might be in trouble. Since I have had some good meals there in the past, I thought I'd give them another shot. The hostess was downright surly, the waiting room felt like a cage match, and the restrooms smelled. I walked out without even being seated. Best of luck to this place, but my hopes for improvement are significantly dashed. read more

I printed a $10 off coupon for Red Lobster and went for dinner on Thursday with my husband. I don't eat seafood, so I went for their Cajun chicken linguine, minus the Cajun spice. The Cajun spice was on my meal when it was served, so I asked for them to re-make it. The server said it'd be a few minutes, which I said was fine. I didn't get my meal until 20 minutes after I sent it back. Seriously, it's just diced chicken, linguine and Alfredo sauce, so I was extremely peeved that it took so long to come back out to me. The worst part is that the server came by a couple times assuring me it'd "only be a couple more minutes." but obviously she was just trying to pacify me. I watched my husband awkwardly eat his food while I waited the whole time for mine. Luckily, I didn't need to use my coupon because the manager comped both of our meals for ruining our dinner. It would have been cheaper for them to simply make it right the first time. When I finally got my food, it was so salty I couldn't stomach it and I really just wanted to leave because I was so pissed. What a waste of food. I wouldn't go back to any Red Lobster... They need to be more considerate of people who don't eat seafood and offer more than two chicken options on the menu. I know we're not the only couple where one person loves seafood and the other doesn't. read more

Came in on 1/25/16, server was attentive, kept our biscuit baskets aplenty, but the food order took forever. It was a monday, the place was not busy, but clearly they were having issues in the kitchen. Food was fine, but the fish portion and rice on my tacos was small. See posted picture. read more

Red Lobster - Seafood Near Me - Dearborn Heights, Michigan

Red Lobster just isnt the same anymore. Service not so hot. Although I came on a Sunday my food took forever coming out. I got Salmon it wasn't cooked long long enough, kind of slimey. read more

Delicious. Service was great!!! The Lobster Pizza appetizers was the best. The salad is always great along with the cheddar bay biscuits made my day read more

I love Red Lobster, and the delivery was everything I expected, but this was not a good thing as far as the food, the food was good , but I did expect it to be a lil warmer .My pizza was not only cold the box was cold too, like it was just taken out of the refrigerator , so I had to nuke it myself. My bay biscuits seemed like they were old that's how cold they were even when I heated them they weren't fluffy so I know they were old. But I fixed them , so I guess what I am saying overall for my price amount I was expecting a lil better , or maybe just warmer food . The delivery person was very nice , and the food is still good guess they just need to work on a few Lil things. , if I hadn't been ill I would have picked up myself. Thank Red lobster for even having the service,it was much need today. You are still on the top of my restogoto's , I eat in my neighborhood. Here‍ read more

Ordered our food and it was over 20 minutes late, a store full of angry customers... They didn't salt my SEA SALTED FRIES... it's in the name I mean come on. We had got 5 items total and they somehow forgot the biggest order of a dozen biscuts and that's the best part of going there... So we call up after realizing what happened and we sat on hold for a half hour before being placed on hold while they "got the manager" for over an hour. This place sucks so much, and is ran by a group of idiots. Never going back there. read more

I meet my father and sister for lunch once a month. My father loves Red Lobster but unfortunately their food is not consistent. The last time we ate at this particular Red Lobster, the food was pretty good. This time around, not terrible, but definitely could have been much better. My sister ordered the Sailor platter and a side of scallops. She found the broiled fish to be tough. The breading on the shrimp was soft; almost mushy (she let me try one, this was my opinion) and the scallops were overcooked (I tried this as well). She should have returned her food, but she didn't complain until the next day. I had the shrimp tacos. They were okay, but 2 out of 3 tacos only had 3 small shrimp on them. The other only had four. The tomato and avocado condiment was good and the creamy sauce had a nice spice and flavor. The tacos would have been great if they had a fair amount of shrimp. Last but not least, my father has the Admiral's platter. He didn't have any complaints. The service could have been better as well. We waited over 15-minutes to place our order. The waitress brought our drinks and then disappeared. I ended up being late returning back to work. She also gave us our bills and then disappeared for another 10-15 minutes. I tried to immediately give her my credit card, but she refused to take it and said she would be right back. It also took a while for her to return once I did give her the payment. Perhaps she was very busy, I didn't make a terrible deal about it, but again I was just trying to get back to work. read more

See all

I love Red Lobster but I had to give this location a 3 out of 5 starts because their carry out sucks. There are two ways you can order carry out. You can order online or you call the actual restaurant and a call Center will take your order. The first time I did carryout was the day after New Years. The cost center took my order and when I arrived I found out their was no salmon in the building. So I had to wait 30 minutes for a new order. I let that pass because it was after the holiday. I gave Red Lobster another chance with carryout and called in my order only to find when I went the food up they didn't even have my order. Overall if you dine in the place is great but they need to work on their carry out system. By the way if you ordered online it still was a wait because ppl who ordered online was still waiting as well. read more

Red Lobster - The Bar - Seafood Near Me - Dearborn Heights, Michigan

Chain restaurant, so everyone's had red lobster before and pretty much know what to expect. We were seated quickly and the service was good. They also have some new menu items:fish tacos, crab tacos, baked mash potatoes and a app dish that's French fries and fried crab balls covered in clam chowder. The new items are pretty good, looking forward to trying the new items. read more

I'm not going to say much about this place. It's Red lobster and just not much excitement. Food is just way to salty read more

Red Lobster - Seafood Near Me - Dearborn Heights, Michigan

Third time here over the past two years. Never had a good experience. Food is marginal, service is okay. Partner ordered filet medium and lobster tail, sirloin (not filet) arrived overcooked and lobster was dry and flavorless. Manager got another piece of beef, it was clearly not a filet (I come from a meat cutting family). Very disappointing, won't be back here. read more

Enjoy every meal we order missing the all you eat shrimp deal will that be offered again salads and

My last visit was disaster. We set at the bar to avoid long wait to be sitting at the table ,although many tables were empty . The waiter at the bar was not welcoming she said we can eat at the table but than after hesitation she said ok we can be at the bar . I asked for water and never got it . My husband asked for tall beer . Waited 15 min while she was busy doing drinks for other waitress... after I asked again she served beer in small glass saying that's the only glass she has .. no apology. Very arrogant. Food was served by another person who wished me to enjoy. Well potato was dry and cold . Shrimps swimming in tasteless oily liquid. I could not eat it . Salad served in small child size plate . Waitress never asked us if everything was ok . We asked for bill and waited another 15 minutes. Very unwelcome atmosphere. We felt like we bothered her at the bar . If people don't like work with people they should be put in another job ... I remember her name Jasmine it was on October 27 early afternoon... I don't think we will never come back to this location. It use to be different... read more

I should have known to stay away from this place on a Saturday because it's at least a 30+ minute wait! Thankfully we were able to catch 3 open seats at the bar. We didn't order any drinks but we did quickly place our orders for dinner. Julian, the young man at the bar that waited on us was fairly new but really confident and friendly. He did an amazing job and was able to juggle my mothers off the menu demands. When he wasn't sure if this made up meal she wanted was possible for them to make he checked with a more seasoned waiter and then confirmed they could. Our food came quickly after that, we were all very pleased with our meals and satisfied with Julian's amazing service. read more

Red Lobster - Dinner at the bar. - Seafood Near Me - Dearborn Heights, Michigan

See all

I ordered a take out order that was suppose to be ready in 20 minutes. I waited an hour to receive my pasta for it to be dry and bland. Little to no alfredo sauce. Biscuits weren't even fresh. With the amount of time it took to receive my order, thought It would at least be right. I will not be returning. read more

I would just like to say I'm disgusted with the service and the way they presented themselves today. I ordered a 3 course meal that consisted of Cheddar, potato, and bacon soup, Cajun chicken pasta, and a dessert. The wait for the meal was 2 hours and we barely got any biscuits. When I finally got my meal, the order was wrong. I politely asked her to return that slop that she called food. The second time she came back, I only received my Cajun pasta and it was cold and looked like they just threw a bunch of Cajun seasoning on there. After that, my soup came(I know why did they wait so long to give me SOUP when it was supposed to come before the entree) and it tasted like PURE TRASH. There was nothing in there and it tasted like Human feces. So then, I told her I didn't want the soup and she also forgot to give my relatives their soups. She claimed there wasn't any left. If that was the case, why didn't she just offer a different side!!?!? So she then proceeded to offer a extra dessert with their meals. We waited for another good 2 hours for our dessert and we never received it. When we finally got them, she didn't give us our extra desserts. So at this point, I'm over the whole situation and was ready to leave. My nephew ran off and I chased after him only to discover that their kitchen looked like a HOT MESS. There is no way your kitchen should look like a trap house. There was food and trash everywhere and even on the counters. HOW UNSANITARY!!!! We decided to talk to the manager about the whole situation and she acted like she didn't know what was going on. We asked about our extra desserts because we didn't get all of our 3 course meal and she said she would bring it right away. That took ANOTHER hour and then we had to wait for our receipts because they kept messing up the orders etc... So then we paid and left immediately. I would just like to say this was the worst experience of my life at a restaurant. I do NOT recommend this restaurant because they are dirty, lazy, and they don't take pride in what they do. I would like to say the waiters were okay. read more

I was watching Netflix the other night, and saw a commercial for RL Endless Shrimp about two hundred times. Needless to say, the repetition ingrained in me an aching desire to consume a gross amount of shrimp. Allison, being the lovely wife she is, insisted that we fulfill my crustacean fantasy the following night for dinner. Fairly empty on a Thursday evening, the dining room was clean and quiet. I knew what I was going to order (I was here on a mission), so I helped Allison (a non-seafood eater) scan the menu for a safe option. Sadly, there aren't many. I mean, I know it's a seafood restaurant, but I feel like Red Lobster could do better with their land animal options. I started with the Korean BBQ shrimp (sweet, but a tiny kick of heat), and the parmesan breaded shrimp, followed up by coconut shrimp (not on the menu, but you can ask for it!), a couple scampi, and finally a classic breaded shrimp with cocktail sauce. All of them were very good! They were good size shrimp, and there were plenty of them. All came out hot and fresh. She ordered the chicken alfredo, minus the cajun seasoning. The half portion was surprisingly large, and she said it tasted great - although possibly a little salty. Our waitress was super friendly, and practically begged me to order more shrimp each time she came around. She was as disappointed as I was when I tapped out at six helpings. Overall, I was really impressed. Being a large chain, I expected mediocre food and poor service. Luckily, we received neither. read more

It took 10 minutes and being hung up on to place an order for 2 bowls of soup. I was told 10 minutes. when I showed up 20 minutes later the order wasn't put together. After a 5 minute wait the manager had to go put my order together. When the waitress seen the manager talking to me she literally ran over to take care of me. When he walked to the back to get the food she also walked away and let me stand there for the next 10 minutes with my card in the machine. Only to return when the manager did. A customer eating at the bar asked her if they were short staffed and she laughed saying so it's slow we dont need any more people here. He had to point out it they probably did need help. Also the lobster bisque tastes like runny salty nacho cheese. read more

Very disappointing meal. I ordered surf and turf, requesting the fillet, medium. It was over cooked and definitely not a filet. The lobster was dry and rubbery. The manager came over and apologized but didn't offer anything but her apology. Very expensive meal for the lack of quality. I won't be returning. read more

Not enough sauce in my crab linguini to go & baked potato wasn't even cut. Just poor service considering I'm a former red lobster employee - this definitely wasn't the exceeding the customers expectations of service. read more

Although they tend to be slow and rude sometimes, The food is good! Love the shrimp Alfredo and Caesar salad! And of course, their delicious bread read more

See all

Everytime I come to red lobster it's only for the endless shrimp. Every single time its an awesome experience! I got the garlic shrimp scampi, parmesan shrimp scampi, the new Sirancia grilled shrimp. All three were delicious, and I got 3 more rounds of all three shrimp trays. Definitely a go to place when they are having their special endless shrimp for 15.99 which excludes a salad and a choice of any side! You won't be disappointed! read more

See all

My sister just posted about how they hung up on her every time she tried to keep the Door Dash order from being delivered to these scammers. We also filed a complaint for this location at the corporate level. read more