I can't remember the last time I went to a Red Lobster. We came here on a whim tonight to celebrate my son finally being cleared to have shellfish. I would definitely have preferred to go elsewhere but we were tight on time and it was close by. The decor is dated, drab and worn. Our waitress was pleasant but service was quite slow from start to finish. My 14 oz Sam Adams was more like 8 oz once the foam settled. We both had the snow crab legs with baked potato and broccoli. The crab was decent but extremely messy as they do not offer crab forks! It was very challenging to extract the meat as a result. The potato and broccoli were just sad. These simple basic sides should be easy to pull off but they were small, shriveled and did not appear fresh. I thought the $60 bill (no dessert) was really high especially for a chain place. I don't get why people continue to flock here. We won't be back. read more

Red Lobster - The damage after much effort and mess - Seafood Near Me - Dearborn Heights, Michigan

One star for the cheddar bay biscuits. I have no idea how they get away with charging as much as they do for such mediocre food and bad service. Take your money and go to a real seafood restaurant. Red Lobster has gone way downhill. read more

Definitely one of the better RL in the area. The food was real good- typical of the chain. The extra special part of our dinner was our waitress, Ashley. She was attentive, and kept the biscuits coming... She even wrapped us up some to go with our leftovers :D !!! I ordered two drinks that came with free cups. She washed and wrapped both of them for me and put cute little smileys on them. Such a sweet waitress, and the rest of the staff I encountered were extra pleasant too. 10/10 would recommend! read more

Even though made reservation in advance on app, had to wait to be seated for hardly anyone in the place during lunch hour. Took awhile for beverage order and then food order after salads were brought. Sister have the lunch sized Ultimate Feast and I had Endless Shrimp. For endless shrimp, waitress waited awhile before asking if I wanted refill and then would only bring one choice at a time. Flat out told me no to go box for Endless Shrimp, not that I asked for one. Only 1 refill, but took my broccoli and rice pilaf to go. Don't foresee myself going to this location again. read more

Good service and good food! When we first walked in we were greeted and seated. Then we were told of the specials and ask what we wanted to drink. The food and drinks came in a timely manner followed by the manager who walked around and ask how we were enjoying our food. Good service and good food equals good tip and good reviews! read more

My first time here and probably it will be the last. Sercive is good and staff is nice. They really need to change a lot of things when it with food quality because it is so different when it comes to real life than advertisement. read more

Red lobster is just as it always is the food is always the same and I always order the same thing with your things that I like which is that lobster Alfredo and I had the lobster tails and crab legs. All the food was great. The service was lacking majorly. The server that we had it was very nice but I'm assuming that she may have been new or poorly trained. There was a lot of waiting and a lot of confusion and that's just that my table but at the other tables around with different servers. Once we were given the wrong drink order and then we were given one item, entree that we didn't order. read more

Red Lobster - Crab bites - Seafood Near Me - Dearborn Heights, Michigan

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Food was fine but service was incredibly slow (here for about 2 hours no desert or anything extra). Had to ask 3 times for a glass of water and twice for a refill of pop. Also, our waitress got into a physical altercation with a waiter with f bombs being dropped. Happy birthday lol read more

Incredibly poor service on a slow afternoon. 10 minutes and 3 reminders to get a drink! "Oh, she's making it!". We're talking about vodka. In a glass. With ice. Raw oysters that were not completely shucked. "Oh that's the way they ALWAYS... " No. No restaurant in the history of seafood serves raw oysters still attached to the shell. Was planning a nice dinner, some wine... Not here. Never again. It is worth noting that I was the only caucaisan in the place. Don't imagine that this made any difference to you? Hey, Darden? Hello? (crickets) read more

I wish I could give it zero stars. Today, Wednesday, February 28 at 1230pm, I Sat at the bar for 10 minutes with no bartender in sight and dirty dishes all over the bar. After those 10 minutes, the bartender comes out, sees myself and another lady sitting at the bar, clears the plates, apologizes for keeping us waiting, and then JUST LEAVES without getting our drink order. She goes back in the kitchen and came out 5 minutes later with a crab cracker for the party of 4 at the bar (who were already halfway done with their food when I sat down, no telling how long they waited for those crab crackers). At this point, I just got up and left. 15 minutes without even a drink order taken is totally unacceptable and that bartender needs to be retrained in multitasking and prioritizing obviously. read more

This place give the MINIMUM amount of food for the price you pay. NEVER do carry out here or you'll be going to McDonalds to get full!!! read more

Red Lobster - Seafood Near Me - Dearborn Heights, Michigan

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The service was was horrible. I frequent Red Lobster often however this one is not the same. Food was cold,I was constantly told there was a larger party and that was my waitress excuse for everything. Cold food missing items. My wife took her plate home and I just ate mines because we were so tired of waiting and wouldn't dare want to interrupt our waitress from sitting at the table next to us eating biscuits. I asked her to speak to a manager who never came... it was embarrassing and upsetting and tube worst $150.00 I've ever spent. I couldn't explain to my daughter why the Food took soooooo long. Anyhow if you sit at the bar is definitely better service as I've experienced in the past. But the service at this Red Lobster is definitely below standard. I pd and was looking for no compensation (not that I was asked) . All I wanted to do was explain to managers so that certain waitresses were better trained to be courteous and accommodating. read more

I went to this Red Lobster restaurant for lunch. The entrance was tight and narrow so you immediately come face to face with the hostess station. To, the left you see a small cashier room inconveniently tugged between the hostess station and the hallway. The hostess I encountered was not inviting nor friendly. She asked how many? I said One. She lackadaisically countered with a "follow me" phrase, and wanted to seat me in the bar area. I asked her to sit me somewhere else inside, and she said "you gotta talk to her", meaning to the other hostess. And without further ado she took me back to the hostess station in the front. She said again "follow me"; No please or even showing an interest in making me feel welcomed. I honestly felt I was a bother to her! She picked a booth for me but it was still too close to the bar, so I asked her again to move me further down. She froze as if she was thinking about making a strategically important decision before she grudgingly move me 3 booths down. I uttered an apology for being picky, but she uttered nothing in rerturn--again, I felt like a bother to her. After this unpleasant initial experience, I sat down and ordered a special Atlantic Salmon that was on the menu. The Salmon tasted very bad and smelled bad. The waitress was nice and friendly (finally). She chatted with me earlier about the weather and that she lived in a warm weather State. She apologized for the bad Salmon and suggested getting something else on the menu-which I did, and asked for Fish and Chips. Ironically, the waitress informed me that an employee had the same item (Salmon) earlier, was not happy with it, and complained from the same thing! Shouldn't this be a hint, some sort of a red flag, to the chef or management that maybe the Salmon was bad after all? Anyways, I asked for a slice of lemon and it took her a long time to bring it because she had forgotten. Then, I had to run so I went straight to the front to get the bill because I could not find my waitress. In the front, I met the same unsmiling and unfriendly faces at the hostess station. I asked for my bill, and without a word, again, the hostess left me hanging and waiting. Finally, the waitress came in and apologized for taking a long time because she had to correct the bill since they included the bad Salmon too so she had to delete it. All in all, this was not an enjoyable meal experience. I have known and frequented this Red Lobster restaurant in more halcyon times, but it got deteriorated in food and service quality over the years. This was my first time at this joint since so many years and it was a disappointing experience for me. I am not going there again read more

We just came in to an EMPTY restaurant. We are a group of teachers having lunch on the last day of school. The girl first told us our entire party has to be there and they can seat us in two groups of twenty. We wait for all twenty people. They then inform us they can't accommodate our party! Did I mention the place is EMPTY. I wonder why?! So, the owner of this place just missed out on $500 or more in business because his employees were too lazy to do their jobs. Nice. read more

Went here for my birthday and had to wait almost a hour and a half to sit after numerously being told the table is almost ready after my party arrived. Once seated the food we were served was old and cold as the restaurant was about to close I presume. Total experience was terrible, I will never eat here again. read more

In general I like Red Lobster. But this particular location always over cooks the lobster, serves cold crab legs and is just all around icky. The Livonia location on Plymouth Road does it right and this location should take a lesson. read more

Someone in MI used my Door Dash account to place an order (I don't even live in Michigan). I called four times to try to have this order cancelled and not be delivered. Each time, I was put on a long hold or altogether hung up on. What kind of terrible service is this??? By now, the order has likely been picked up and some psycho fatty in Inkster, MI is eating off my dime. Thanks Red Lobster. If this restaurant couldn't even help me cancel an order I didn't place. I can't even imagine what they can do when they handle YOUR CREDIT CARDS!! read more

Boy this red lobster makin me a red lobster. Everyone is testing my ass here. Greeter is supposed to greet and didn't then wouldn't wait for my crippled grandma to walk in the door to seat us. Then on top of that I just wanted some of those juicy biscuits and got some when I was about to leave. Never even got my pizza appetizer because the waitress chose to think she didn't have to write the order forgot my damn lobster pizza. Food was good but staff was un-lit my guy read more

there were friendly staff members, was given a warm greeting but after being sat down our waitress was very unprofessional and the food arrived cold. read more

I came in for an interview I was there for over 40 min not once did the hiring manager ask if I wanted a glass of water and had the nerve to send me a email saying they cant offer me a position.Bad service and no I don't want to work or eat there.Ebony Golden read more

I normally love red lobster but when I tried the endless shrimp promotion the shrimp was not fresh. It tasted as if I took home leftovers and threw it in the microwave. I then went another day.... Giving the promotion another chance.... I was even more disappointed. My server was extremely slow so I only was able to get one extra plate of shrimp. It again was rubbery . Funny that I eat the same shrimp every time I go and it's normally great but they are taking the easy way out during this promotion. The new look is nice but they have to stop taking short cuts with the food! read more

This was a pretty nice experience for a chain restaurant. The service was good, food was good. No real issues to complain about. We ended up here because Scotty Simpsons didn't open until 2 p.m. and we were hungry. read more

i'm souly writing this review because our server Rachael made our experience here great! She was super friendly and did everything in a timely matter, my family and i will continue coming back here just because of her. read more

Had to wait for 45 mins to get a table. Service was not the best the waiter did not bring the forks and knifes until i asked him to bring them to me. Food was really good. read more

A few months ago my daughter and I decided to go out to dinner after church (in Southfield). She recommended the Red Lobster on Telegraph Rd in Dearborn Heights that is near where she works. She said that her, her husband and co-workers go there often and it was really good. I had stopped going to Red Lobster because of more than a few bad experiences but I said ok. Well...I am a fan again...It was such a nice experience. The staff was nice, the waitress we had was awesome, very attentive, the food was good. The crab legs (my favorite) were cooked perfectly and a nice portion size (not the skinny finger ones I was used to getting at other RL's). This is the only Red Lobster I will go to now. Thank you to their staff for a nice dining experience. read more

Terrible service. Asked for a table of six. They tried to give us two booth which split us up. We also waited an hour so never coming back here. read more

Wow. I only am giving 1 star because the food tasted decent. Came in on a Saturday at 420 got sat at 440. We didnt leave until 640 because it took forever for EVERYTHING even checking out was an ordeal. When we were seated we did not get our beverage until 20minutes! Usually you get ur drink and yummy rolls so quickly...well, not at this place. Then our server when she brought the drinks she had spilt the coffee all over the saucer so it was a mess. We had to have her go get a new one. She seemed ao flustered. We then waited another 20 minutes for our salads and then FINALLY after being there for 40 minutes rolls arrived. My husband's food came out with rice and he wantes fries. My grandmother ordered 1 type of shrimp but she recieced 2 different kinds. My dads plate seemed to have a lot of food on it...because she charged for the wrong item! Ei yei yei!! Then when we wanted to cash out we had to wait 15 minutes for her to come back to collect our money. Then she came back and said we needed to give her more money because there wasn't enough on the gift card. So then we waited 5 more minutes. I don't get how this place gets customers. Go ELSEWHERE!! What a horrible, non-enjoyable dinner. read more

This was my fav until tonight. My wife & i walked in the door & host never took our name, told us to take a seat & he would seat us. Then a couple & they're child came in & this asshole gave them our seats.... So i stepped up & said excuse me sir you just gave our table away, then he walked away & never came back. I said where is the manager at i need one NOW ASAP!!!! Another host went out of his way & took care of us(marcus) i believe. My wife & i ordered our food & hers came out cold in every way, my salad lettuce was all wilted & old ranch was terrible, i will never come to this location ever again we will only be going to where the hood cant get to.... read more

We only had a short wait before I was seated and the waitress quickly brought us our waters and cheese bread. The food was hot and delicious and they checked on us often to make sure we had everything we needed. read more

Came on a Sunday night, we arrived an hour before closing. I was told that we were being seated up front in the bar section - and when I asked for a booth - I was told none were available...only to pass 4 empty, clean booths and seated at a table. Waited 15 minutes before a waitress approached us to take our simple drink order (2 waters). Waited about another 10 minutes before walking out. Not going to lie or sugarcoat - I felt like race played its part. read more

The food is good. I like the crab legs, but the wait is a bit long at dinner time and you can't make reservations.

Called an hour ahead put an order for one person was told it will take 25 minutes and my order defiantly wasn't cheap as I substituted and added more which I had no problem paying more. When I got there 45 min after placing the order it wasn't ready and the person cashing me outs resolution to the situation was "well I'll check the order before you pay Incase you don't need it anymore" if I didn't need the order I wouldn't have placed the order in the first place. Finally they gave me the order I left got home to the wrong order. I asked for coconut shrimp to be substituted I got regular fried shrimp, my order comes with rice but they forgot about it. The dressing on the salad never made it either so I had dry salad. I never called to complain because if they cared from the beginning I wouldn't have had an experience like this in the first place. I would never go there again not even to dine in. I had the worst dinner and was so disappointment after a long day at work all I wanted was a nice meal to enjoy read more

I got sick in middle of my meal. Informed the manager that nothing was wrong. I was told " their food was up to standards" I then asked what she was going to do about it. I was told nothing their food was fine. How is your food fine if I get sick from it read more

Fresh seafood it's not!! Arguing and yelling staff and customers. Over priced food and drinks.

For the second year in a row, I had a bad experience, so as nice as our server was -- and she really tried -- I have to complain. I spent $100 on dinner tonight, and I wish I could get my money back. Even though the restaurant was only moderately busy at 7:00 on a Monday evening, it took about 20 minutes to get a table, another 20 minutes to take our orders, and by the time we got our food, it was already 8:30. But the server brought me the to-go entree instead of my entree. So my dinner guest ate alone while I waited another 15-20 minutes for my meal. The Coke was mostly flat and out of carbonation, so when the server asked if my friend wanted something else, she ordered root beer -- but got another Coke. We each got one napkin and one small lemon wedge for two entrees. Finally, my glass of wine arrived after we were both done eating. When I got home, my to-go entree was missing the side dish. I feel like I deserve a refund, or at least a discount for one of the meals since I dined in to eat with a guest and didn't even get to do that. Yes, I still tipped our server. read more