The worst service I've ever received. Shane S wouldn't allow us take our food home they came and made us feel like criminals for sharing food. The "manager" just stood and watched us. My mother got the endless shrimp and one refill, gave me one of her shrimp and said we couldn't get any more and I could take my food home. What kind of restaurant is this? read more

I recently went to Red Lobster for my birthday with my family and it was an awful experience. Our waiter was rude and stopped mid order to glare at one of his coworkers. The lobster and crab was mushy. The broccoli was practically raw. and the baked potatoes were cold. Everyone seemed mad and It didn't feel welcoming. they didn't give us our drinks until they gave us our food and we had to ask them. If we didn't ask we most likely wouldn't have gotten our drinks. And my fathers Long island iced tea hardly had any alcohol in it. It tasted watered down. i don't recommend this Red lobster at all. I suggest going to a different Red Lobster. read more

I have to say that 3 of those stars SOLELY belong to our server, Brian! He was, by far, the best server I have had in a very long time! He was very attentive, personable and finally, a server who didntnact put-upon when asked for something! Service with a genuine smile! Red Lobster did themselves a solid when they hired him! The food, it was okay. Nothing to really write about. A bit too salty for my taste. The scallops were overdone, the shrimp were literally floating in grease. It is what it is, the McDonald's of seafood. The bonus of excellents service with a smile is what will keep me coming back. read more

The food was good. Stupid that you cannot share endless shrimp, why is that your business? Server did not have good customer service and ignored us and didn't listen to our requests multiple times. I wont be back. read more

This place has always been really good to us. We're always super fortunate to get the best service here. Brandon if you're reading this. You make this place great with the incredible service. Thanks Brandon!!! read more

Rolls were hot and good, that was about it. Drink refills were few and faaaarr between, even after asking for one. A single customer that arrived after we ordered was fed, refilled and served dessert while we just received our main dishes. Even then we had to pile dishes because the app dishes were never cleared. I had the Bar Harbor Lobster Bake, just pass. Bland would be an understatement, salt and pepper didn't help. I spent more time de-shelling everything, which I didn't expect, than eating it. And half my clams were under baked. My wife and son seemed satisfied, but overall forgettable. read more

I like the all you can eat shrimp for $15.99 the Parmasean crusted shrimp were yummy, as were the shrimp scampy. I didn't care fore the sweet and sour shrimp they just were not very appealing to me, the shrimp linguine....well that one was horrible the shrimp were tough I don't know if they bought them already cooked and heated them up, or if they just over cooked them but they weretough and lacking flavor to the point I did not finish that dish, and that is not like me I love shrimp. The service was a bit slow but they were pretty busy, it took some time to get our drinks filled but our food orders for endless shrimp came fast. I am giving 4 stars because of the shrimp linguine, it was pretty bad the menu said to give it a little longer compared to the other dishes well that one came before my other shrimp, now I know why the linguine with shrimp was just not very good. read more

Red Lobster - Mmm, Shrimp :-) - Seafood Near Me - Kennewick, Washington

We have eaten multiple times at this Red Lobster and literally can't get enough. They still have covid spacing so you aren't sitting on top of other tables. The servers are very nice and always on point with all my dietary requests. The food is cooked perfectly. Pretty much stick with the salmon, shrimp, and lobster combo and it is delicious! The kids menu is great too. My son always orders the kids lobster and my daughter gets the shrimp. It's always cooked perfectly! We like the cold shrimp appetizer. And of course the biscuits, served warm and yummy! read more

We visited this location for dinner on 24 May 2023 22. Our table was wonderfully tended by Ms. Jessica K. Her service is the stuff of rare caliber. Her knowledge of the menu, willingness to offer suggestions, accuracy taking and delivering the orders, and timely attentiveness were perfect. She came to see us enough to make us feel spoiled rotten but infrequently enough such that we had time to give us time to talk and enjoy our stay. Her persona and charisma shined brightly while we were in her pleasant care and she made us feel like long-lost friends. Our highest compliments to her. We both got received our meals prepared exactly as we ordered and everything was tasty, temperature appropriate and visually appealing. Compliments to the kitchen! For all these reasons, we spoke briefly with GM Nate Greif to share our quick thoughts but we felt like Jessica deserved more than a short "chat with the boss" and we decided to take the time to tell you about her here. We have one recommendation for you ... make her a peer trainer for your new staff and ensure that she gets considered for management opportunities when she's inclined to move up to that level. Thanks for a great visit, Jessica!!! Retired Army couple, Walla Walla, WA. read more

Had lobster bake had more shrimp than lobster. Lobster was like rubber. Had more noodles than seafood. Will not be back.$ 30 down drain read more

Red Lobster - Lobster bake was more noodles then seafood. Noodles wasn't cooked no flaver & seafood was like rubber. Will not be back.. - Seafood Near Me - Kennewick, Washington

Why bother making reservations when we have to wait. No thanks. Haven't tried the food-- still waiting. read more

Just want to share my experience from last night at your Kennewick WA location. My husband decided to treat me to a nice meal amongst the crap going on in the world and the fact that we, in our county, still cannot sit down to a meal like normal people. He knows that I love seafood and ordered me the lobster lovers dream...a meal that costs $40!!!!! With that, he had to pay separately for fries (he was forced to get rice and mashed potatoes with NO choice for fries instead OR any kind of damn vegetable, and then CHARGED EXTRA for items that would have normally been included with our meal if we were at the restaurant, in this case, tartar sauce and cheddar bay biscuits. This is BEYOND ridiculous!! He paid over $50 for a meal for one person and then to add to the annoyance and frustration he showed up FAR ahead of the pickup time and only had four miles to make it home and my food was STONE COLD and soggy from sitting in the crappy plastic, condensation making crap containers. Four miles!! If that food was fresh the moment he picked it up, and since it wasn't ready when he got there. It SHOULD HAVE BEEN fresh, there's NO WAY that food would have been stone cold when he arrived home just four miles from your restaurant. If this is how your company treats customers trying to support local businesses in a time when many restaurant owners are facing closure of their businesses due to lack of business, I can PROMISE you I'll NEVER order another item from any Red Lobster EVER again and will share with my vast social network across all platforms the horrible experience we have had. This is deplorable and shows a complete and total lack of respect of the hard earned dollars of citizens working hard to not only stay afloat themselves during this nightmare of a "pandemic", but a complete disregard of our efforts to try to help out our local businesses. From now on, I'll be more than happy to purchase from your competitor. read more

Went t Red Lobster on July 25th for my birthday dinner. It was one of the worst meals I have ever been served. My husband and I both got fish & chips and what we got was disgusting, greasy, luke warm crap. Food smelled bad, looked bad and tasted bad. I didn't eat any of it. So gross, will never go back! read more

Went out with the parents for lobsterfest. The setting is actually quite nice. As we waited for seating, a couple of kids congregated around the lobster tank and one of the waitresses entertained them by taking a lobster out. Very nice to see that family friendliness. The staff were all professional, polite, and courteous. I did not feel any sense of rush or stress, even at peak dinner time. I ordered the lobster surf n turf. My parents split the lobsterfest ultimate feast. My steak was correctly cooked to medium rare. All of our lobster tails were delicious. I particularly enjoyed dabbing my tail in some of the steak gravy. For a lobster meal in the arid desert of eastern WA - Red Lobster in Kennewick definitely gets the go-ahead from me. read more

Used app to get in wait list four hours before the time wanting to eat. Left an hour after the time that we wanted to be seated. Hostess from the beginning said," it'll be about twenty minutes." Nope. read more

I placed an order. The food was not what I ordered, was used and was cold. Yikes! Beware of Red Lobster. Won't order again. Throwing th read more

Red Lobster - Received this. Cold, mushy afraid to eat - Seafood Near Me - Kennewick, Washington

Delicious Pub-Style Fish and Chips! Love the cheddar biscuits, as always. And the Caesar salad was super fresh! It's been years since I have been to a Red Lobster and I don't know why....I will be back more often from now on! Especially, since seafood is my favorite! Can't wait to try the lobster, shrimp and salmon. Yum! read more

If you're ordering delivery, don't bother. We've only ordered delivery from them a handful of times, and have twice been disappointed. Once, the Seafarer's Feast didn't include the scallops. And tonight, my steak didn't have the add-on of skewered shrimp. The receipt shows the add-on. I believe we were fully compensated for the amount of our dinner the first time. I don't expect to hear from the manager tonight as I was informed they are too busy. While I appreciate the refund, having what I ordered when I ordered it is much preferred. Also, my husband ordered coleslaw as a side. He received about 2 tablespoons of coleslaw. read more

Last night my family and friends went on for dinner. (Actual food was great) the service on the other hand, was terrible! For one, I was hit on the forehead with a plate by the waitress. It was an accident but come on..... also she didn't bring the plates as ordered for example my husbands plate and a lobster tail included and instead was given scallops. Oh also they ran out of salmon. So he has to substitute salmon for tilapia... in addition the lemons, straws and other condiments were not all brought at the same time so we kept on asking for things and can tell the waitress had enough of us. So with all being said I did leave a $10 tip, o realize it's not the appropriate amount but for all of the fails I feel it was plenty. But when we were walking out the waitress had the nerve to say then you and mumbled, "for only paying for your food" wt I'd love to fill out that "form" but the "link" doesn't take me anywhere. It's invalid........... read more

Great dinner delivered through Uber. Stayed at the Hilton Garden Inn. Delivery was fast. Food was hot. I'd recommend it for delivery if your in the mood for seafood. And remember. Red lobster buys more than just about any other one source. They do get fresh seafood! read more

It has been a long time since I visited a Red Lobster. I ordered Lobster Bisque, assuming that there would be lobster in it. I was mistaken. I detected no lobster at all. Just bisque. My mother had lobster linguine, which did contain pieces of lobster. She stated that the meat was tough. My wife ordered fish and chips and was not impressed either. The waitress was nice though. read more

Lobster tail Bloody Mary looked great. But the lobster tail was still frozen!! Ordered the harvest bowl and neither the Brussels sprouts nor the sweet potatoes were fully cooked, both were still hard! IF the place were busy I could cut some slack for the rush to get things out of the kitchen but the place is EMPTY!! And we STILL waited over 30 minutes for our food. We were ready to leave after waiting 15 minutes for our ordered drinks.... should have. Update to this review In line with their poor quality food & service they posted a much belated response AND included a request to "click the included link". You guessed it the "link" is unclickable and uncopyable. read more

I was sorely disappointed with Red Lobster. While the customer service was good, that's the only positive I have. The clam chowder was average. The fish was very greasy. My husband & I both had upset stomachs after eating there. Will not be visiting here again. read more

Worse ever.. my crab was so bad even the was waters even said so. No refund even offered. Never again. I will talk shit abou5this company forever read more

Yeah, I don't like reviewing chains, but this place has been here forever, I've been here a few times (been a few years for me though), and figured I might as well give it a go. So, my motivation to go here was economic. I was given a $25 gift card for Red Lobster after doing some talks to middle school students about my work a few months ago. Last night I was starting a shift at midnight, and since tha Lobstah closes at 11pm, I might as well go there for a free "breakfast". I brought my laptop and a book since I was dining solo; I was hoping for a booth, but at 9:30, they said they had no more booths, and were just seating folks in the bar. Ummmmm....ok. I grabbed a high table in the bar, and got all set up. I thought of a beer, but ended up getting a Mango Mai Tai---I regretted this...it was basically like a super sweet Koolaid. For my meal, I went with the popcorn shrimp & mashed potatoes (with caesar salad). Oh yeah, and don't forget the biscuits. Those biscuits are the bomb (probably not good for you, but they are the BOMB-diggity). My shrimp was were tasty, and the mashed potatoes were serviceable. I wasn't super hungry, so I ended up taking most of my dinner (and biscuits) to go---they'd serve as my lunch at 3am. My total came out to $23. Not bad. I gave my entire gift card to the server and a dollar. So yeah, for a chain restaurant , this place ain't too bad---you can't beat a free meal, right? read more

I admit the Cheddar Bay Biscuits drew me in. THEY ARE SO GOOD! I can't lie. Let's start with the hostess. As she delivered us to our table she said nothing to us. After we sat, she left. We felt like it was rude and that she could care less about us. Didn't bother to ask if our table was ok, who our server was, nothing. Our server was super nice, but also super slllooowww. You know at the end of dinner when you really just want to get the hell out of there? We waited for our check for at least 10 minutes or more after we were finished eating. Then we waited for him to cash us out. Another 10 minutes. Seriously? As for the food, we shared the 2 for $25 meal. We shared an appetizer (fried cheese sticks, yum!) which were really good, and plentiful (we got like 12, I was surprised). Then we each had a salad (fine, kind of on the large side). My boyfriend got honey and garlic shrimp which came with broccoli and rice. His shrimp was really good! I didn't like that they put the sauce over everything, as it made the rice taste kind of funny. Not bad. My Seafood Lovers Pasta should have been called Grease Lovers Pasta. Lots of super small shrimp, some small scallops, a few mussels, and a dish full of greasy buttery nasty sauce. Super disappointing and disgusting. It's like a place I go every 10 years because I forget that the last time it sucked, and I could go for some biscuits. Next time though, I'll keep driving. read more

I've had a wonderful time each time I visited and pleasant service. Just recently my family, 19 of us visited and our server did an amazing job! Also the food came at a reasonable time and was very delicious! We all came earlier as in before 4 for dinner which was perfect because there were many people waiting. read more

Went out with family for a nice dinner in town and turned out sour as soon as we sat down. Waitress was rude and she didn't offer us drinks nor biscuits and when we asked she was bothered. To top it off 3 out of 4 of us got food poisoning! Must be under new management cause it was never so bad! read more

One Red Lobster is the same as the next. Salty food with lots of preservatives and flavor enhancers.

I'm giving this 5 star review not so much for tonight's dinner but for Brian, the GM, because he took care of the issues immediately. My husband & I have both been in the restaurant business & were very pleased with Brian's attitude & willingness to admit there was an issue & then to remedy the situation. Thank you! I wish more restaurant management was like you. read more

My girlfriend and I were bummed that Red Lobster wasn't offering shrimp fest this year, we typically come weekly during the event but I understand the times we're in. I was happy to hear that on Mondays shrimp fest would be a special, well it just wasn't... Eagerly waited for Monday and when we were seated I realized that the typical offerings were not an option, RIP shrimp linguini! Alas I was already there so I ordered and it took a longer then average time for our food to arrive, I finished my food and requested a refill on my shrimp and this time it took about 20 minutes for a couple more shrimp to arrive, I'm not a heavy eater but I love shrimp and for the price I wanted to feel satisfied, the waitress stated that it would be a wait between orders due to the heavy online orders at the time... ugh. I requested 2 choices but waitress said that wasn't an option. For the first time EVER I left this establishment hungry?! I didn't have the time to wait for refills which typically come often, extremely disappointed. read more

Update: So we came back here last Monday, noticing that they remodeled the outside,hoping this might reflect changes to the staff as well. Luckily we were right, the service was night and day from our first visit. They actually had all of the food on the menu available, and the restaurant interior looks a lot more appealing and modern. Overall, we were really happy with the service, the food (considering it's a chain), and summer drinks they have on special. Definitely worth the trip now, and will come back again. Past Review on 3/9/13: By far the worst service I've ever seen and experienced. The hostesses were miserable to everyone coming in when we were waiting for our table. It took about 15 mins. to get a table in a half empty dining room. Then the server made us wait about 10 more mins. To get our drink order. Then when she told us that they were out of mahi mahi and salmon(at 6pm on a Saturday) we decided to leave and never return. It boils down to poor management I think. Once that changes, we will definitely try again. Until then, save your time, money and sanity by not going here. read more

It's a Red Lobster... I do have to say the staff here was extremely friendly and on point. I ordered the Shrimp Linguine A.K.A. plate of butter. It tasted pretty good in a "this is a nice guilty meal that isn't even remotely close to fresh seafood or Italian," sort of way. Then the pounds of butter, cream, and cheese hit me. As someone who never has a problem finishing a meal, I had to stop with a quarter of the plate left. I left having spent $20 on a microwave quality dinner, extremely full, and somewhat disgusted. read more

This place has been here a long time, and it's been an up-and-down experience the entire time. The food has been relatively constant, but the service has ranged from good to abysmal. Once I had dinner here with my parents, and it's the only time in my life that my dad left no tip...zero. On that particular visit, I thought he was being generous. Good news is that the place seems to be on an upswing. I've been here a couple times in the last few months, and the help has been attentive and efficient. Part of that may be that they seem to be tremendously overstaffed during the lunch hour.....when I left there were 4-5 servers and the hostess sitting in the waiting area chatting. Regardless, they have earned tips. The food, however, is unremarkable. Maybe it's my fault, I like a little variety so I usually order a combination plate with several things on it. I've found, though, that the scallops taste like the shrimp, which tastes like the fish, which tastes like the clams, etc. Maybe they're cooking the combinations all in one pot, I don't know. But I'd expect garlic shrimp scampi to taste different than bay scallops....maybe it should have a hint of, I don't know...garlic? I can't criticize the service at this point, but for the price I think the food can be better. Right now, Red Lobster is Skippers with a bigger menu. read more

Really good dueling lobsters. Great burnt tomatoes. Lobster sauce excellent. Highly recommend. Do it!!!! read more

Red Lobster - During lobsters best I've had in a long time - Seafood Near Me - Kennewick, Washington

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This place is so slow. Sadly the food is mediocre as well. You do know exactly what you are getting into when you visit. Maybe the service speed and quality will get better when there business slows down, but it seems people in the Tri-Cities are determined to support this place regardless. My wife has a dairy allergy and she was nice enough to go with me. We asked for vegetables with no butter. They said that was not a problem. Our food came out and we began eating. After eating a few bites the server swung by and said she did not check if her food came out without dairy. The vegetables turned out to be covered in butter not oil. We realized that we are responsible for where we choose to eat, but I expect an establishment to at least stand by its word or check. The prices are ridiculous. I think I'll fly to Maine and catch my own lobster next time. read more

We haven't been to the Red Lobster in many years. The service and prices were exceptional (there were seven of us in our group). The waitress was helpful with questions and her recommendations were outstanding. Definitely play to return in the near future. J.M. read more

Had to wait 20 min for a table when they were slow. Fish and shrimp where very dry. Could have went and got fast food and received better quality. read more

Esther our waitress started off great and after our delicious meal arrived we got the big ignore from her. We ordered lobster tails, shrimp, apps and had several drinks apiece. But we sat waiting for our bill, a box for our food and possibly dessert. Maybe even another drink? Having a great experience up till that point...what did we do wrong? Also we each had a Caesar salad. Mine came in a chilled plate and my husbands came in a warm plate! Oh, and the lettuce was slightly wilted in both. read more

Red Lobster - Rock Lobster Tail - Seafood Near Me - Kennewick, Washington

We were visiting Kennewick. We just made quick decision to eat. At the beginning they are very professional. Our waiter Kristina was very polite and nice. We told her about how we want she did more than our expectation. It was fresh salat and we delicious salmon. It's very clean. read more

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