It's been years since I've been to a Red Lobster; growing up this was where the family came fo"special" occasions! Biscuits= great!! Side/house salad should arrive BEFORE main course, not 5 minutes after. It was ok, but just lettuce and tomato with dressing. Fries (side item): hot, seasoned well. Main entree, santefe shrimp: good, sort of small, rice good; more lettuce on the side that was the hard white stuff you usually throw out. Service good. All ok, but pretty underwhelming. Lots of places close to get similar food items. read more

Went to Red Lobster for lunch as I wanted to try the biardi crab legs and the new Mike's hot honey flavor. Dill was an excellent server. Very attentive and welcoming! I am loving the re-brand. I've eaten here more in the past few months than I have in the last few years! read more

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We had great food and great service So not sure why reviews are not better ...we go there often and have never had bad food or service ...Give it a try ...you won't be disappointed read more

I'D GIVE IT MINUS 20 STARS IF I COULD I ordered the Cajun pasta and it gave me food poisoning do not eat at the Red lobster in Madison rivergate. I am sicker than a dog. I ordered the food right when they opened up so that pasta must have been in their store for weeks. It had a weird taste I only had a few bites and I'm still throwing up and my stomach hurts like never before. DO NOT EAT HERE read more

I hadn't been to Red Lobster in years but decided to give it another try after hearing a podcast featuring (I believe) VPO or consultant talking about revamping the brand. We were curious to check out the new menu, especially the endless crab leg promotion. When we arrived, we were told the wait would be 45 minutes, but they surprised us by seating us in about 15. It seemed like they were short-staffed, as there were a lot of people waiting and an entire section of the restaurant was empty and unused. They also had a party of 20 in the back, so they warned us service might be a bit slow in the crabs, so we opted for other options. The Good: * The famous biscuits were hot and delicious, served right away. * Salads were fresh, crisp, and flavorful. * We tried the margarita flight and were pleasantly surprised that the drinks were full-sized and reasonably priced at around $15 for three. * Stuffed mushrooms appetizer was tasty and well-prepared. The Not-So-Good: * The entrees missed the mark. I ordered the lobster and shrimp linguine, but it initially came out with only shrimp and overcooked pasta. The manager promptly addressed it and brought out a new dish, which was much better--with proper sauce and texture. * My partner's Cajun chicken Alfredo had dry chicken and dry pasta, lacking the creamy sauce we expected. * Our server started off great--friendly and attentive--but toward the end of the meal, service dropped off, and we didn't get checked on as much. Overall, the visit was a mixed bag. While the apps, drinks, and initial service were solid, the main courses fell short, and a mix-up in the order was disappointing, even though it was eventually fixed. I'd originally rated this visit four stars, but because the entrees underwhelmed and there were some service inconsistencies, I'm landing on three stars. We do plan to return to try the crab legs, which was the main reason we came in the first place--but skipped this time around. Plenty of parking, and the restaurant seemed clean, though I didn't check out the restroom. read more

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Just walked out of the Red Lobster here in Goodlettsville, Tennessee. Now I'm at Whataburger down the street. My waitress and another server laughed when I had asked if I could get my Fake Lobster Carbonara without bacon. Before that I had politely asked to have her check my balance on my gift card. She brought my sweet tea and I didn't see her again. I'd rather have chicken tenders anyway. Thank you! read more

I haven't been to Red Lobster in a long while. I was in the mood for crab legs. I noticed that they were offering Crab Fest along with an updated happy hour. I really enjoyed it. I tried the upgraded crab legs, Bairdi crab. It was really good, much bigger than the regular snow crab legs. They definitely had a lot of flavor. I had the old bay & Parmesan. It was more creamy than a seasoning mixed with butter. It wasn't bad but a little too salty for my palette. The happy hour drinks were very good. I sat in the bar area. Very attentive. I really like the improvements to the menu. There aren't any improvements to the actual restaurant which were fine. No complaints. read more

We decided to check out the new menu and happy hour specials. Dill greeted us at the bar and took great care of us all night. We had the Seafood stuffed mushrooms and Lobster Dip as appetizers. Both were completely finished before our special of the day entree arrived. The Shrimp Scampi & Lobster tail were cooked exceptionally. Ask for the cajan butter to dip them in for sure. 2 peoples drinks, apps, and entree for under $75! Food was great and our bartender Dill was fantastic. read more

disrespectful staff we called at 5:45 and they said 45 minute wait so we were added to the waitlist and we get there at 6:30 and the hostess was incredibly rude to us and said we weren't going to be sat for 45+ more minutes and was acting like it was the customers fault. We decided to walk out based on how poorly we were treated from the moment we opened the door. Also heard her belittling a delivery driver on my way out. read more

Someone please revive this place. Staff is subpar, food is losing its touch, restaurant is dirty and definitely smells as such. Location is great and parking is plentiful, tons of seating and just has so much potential. Hopefully during the renovations in Rivergate this restaurant doesn't leave but improves. Many many great memories and celebrations here. read more

Fooserviance+5. Treat yourself to some live Maine Lobster and enjoy a meal with someone that means something in a setting to fit any occasion. The tanks always full of fresh delicious lobster and there's a world of difference between the overpriced, aged, tiny tails you get frozen from the "Krusty Crab" places. RL's service is generally above water and they always get it right. Don't forget to be rewarded on the APP. Surfs Up! read more

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Randy is our server and he's friendly and knowledgeable. I had the Walt's famous shrimp plate. My husband got the endless shrimp. ( don't know where he puts it?) pretty good . Hot, fresh and tasty. He tried the coconut, Walt's, parmesan bacon scampi shrimp and scampi shrimp. Whooowe! Well it's worth every cent and I'm stuffed and it's not even Thanksgiving. Lol! read more

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Food was hot and delicious! Everything was very clean, restrooms were very clean. We had Jada as a server she was wonderful! Very nice and very attentive. Will be coming back! read more

The server dill was a amazing worker. He was very nice and proper with his services. The restaurant as a whole was also clean, kept and the atmosphere was energetic. 10 out of 10 services for Dill. He knows the deal. read more

Keep your receipt. Gave $12 tip to waitress we saw maybe 2 times and when my bank received the amount it was $5 more making it a $17 tip. Manager kinda blew me off on phone call and said they would refund the $5 to my card. It's the principle of people stealing from you on a tip amount. Server Ivana R.. This was no mistake as I print clearly and food was cold shortly after coming out? read more

Red Lobster - Seafood Near Me - Madison, Tennessee

We waited longer than they said we would wait. Please tell the customers a more accurate wait time. Then, they forgot our coleslaw. Food was delicious though. Best Red Lobster I've ever been to. read more

My experience with red lobster is shameful! Never order late at night for pick up or delivery! They give you messed up plates, that were incomplete of your order! The soup was so thick they could have used it for cement. The chicken Alfredo was missing the sauce, the salmon was over cooked and dry. Reached out for my $115.00 refund from a the locals to corporate. I understand why they are closing! Poor quality poor customer service! read more

Horrible experience! Host seated us quickly, but we saw no server. We told the host after waiting a long time and she gave us our drinks and brought out biscuits. After waiting some more time, we told another server who walked by and he said he'll put a ticket in. After 30 minutes, we found the manager and told him about having no server. He said he told the server twice and apologized a few times. One would think that if a server isn't doing his job, then it would be the manager's responsibility to step in and take orders. Unfortunately that didn't happen and we decided to leave the restaurant. read more

Restaurant was clean, service was great. Food was terrible! Lobster was almost raw with no flavor. Stuffed mushrooms were gross. Biscuits used to be good but these had no flavor. No flavor in the shrimp. Cole slaw came with the meal but had to ask for it. Couldn't eat the pasta. Nobody ever asked us if we liked the food, they just refilled the drinks. Never again! No wonder most of them are closing. read more

Well I been coming to this Red Lobster since it opened over 40years ago. When you come in it feels old and dengue. It is not place where f choice but my mother likes it. I went with my mother and daughter at lunch. They only had 2 servers and the place ended up being full. Our server was busting her butt. However 2 many people for her to serve IMHO. We had 2 adult drinks and 3 meals. Over a $100 meal. Ouch. No one had lost buster or crab legs. I will only return for my mother. To many other seafood places in Nashville these days. read more

Waited in the lobby for 10 minutes watching employee after employee walk past us. Not a single person acted as if they noticed us, despite saying "Hello?" at all of them. It was 1 1/2 hours before closing time, so that wasn't the issue. One of our party walked to a group of servers and asked if they were still seating patrons, and she was told "Yes, someone will get to you." They never did, so we walked. This place probably needs to shut their doors for good. The service sucks. read more

After waiting 40 minutes for a table we were seated waited 14 minutes to be greeted ordered drinks which came after 30 minutes. Ordered a kids meal first which came 20 minutes after the entrees After eating we are sitting at a table full of dirty dishes out server never moved. Food quality poor drinks poor service sucked only reason I came had gift cards will not be back. Don't buy me no red lobster gift cards. !! read more

Red Lobster - Table full of dirty dishes. - Seafood Near Me - Madison, Tennessee

Don't go here. Horrible food and horrible service. Whether dine in or to go. Overpriced, bad tasting and horrible service read more

Red Lobster - Does this look like $20 of food to you? - Seafood Near Me - Madison, Tennessee

We had a gift card given to us for Red Lobster so we tried it. To our surprise it was really good, hot & fresh! The biscuits were awesome! Our waitress was fabulous. read more

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This place is slipping for pick up. Don't plan on order to be ready or complete. Everything is stapled shut so you can't check. Asked for no onions or plastic ware- got it anyway. I asked for Oj and tarter sauce - got neither. Wanted croutons and butter- got neither. Food was warm at some point, baked potato was not washed. Proof: take one home wash under hot water, peel and see what you find. Useless. Also, watch for your reward points total. I was heated 30 bucks when I ordered through manager. Can't use reward points if delivered by door dash.......useless! read more

Idk why this place has soo many bad reviews... the food was amazing, fresh and our waitress Melanie was so sweet! Red lobster always seems to get hate for no reason?!!! read more

Had lunch today at Red Lobster while I was showing properties. Great food and service. I will be back. read more

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Customer service was not very nice. Also then menu states "discounts" and they wouldn't honor them because it's Saturday but the menu says everyday..strange. Will not ever return. This place used to be awesome now it's TRASH.....with trashy attitudes. read more

Red Lobster - CLEARLY SAYS EVERYDAY...???????? - Seafood Near Me - Madison, Tennessee

This location has gone way down since letting go the GM there named Steve and departing from Dardin. There was trash piled all around the dumpster, which was an eye sorer, as pictured, trash on sidewalks around the building. Didn't look very inviting. As for the inside, it was a cloudy day and they had the blinds down, so it was very dark inside. We got our food and the presentation for a restaurant like this was terrible. Our food looked like they had put on plate and stirred it around. Chicken was once slices laying on top now chopped up little pieces, food quality was bad as well. We ordered Cajun chicken alfredo, wagyu burger and kids tender and fries. The burger was burnt, the bun burnt, fries look terrible, and the tomato was about 3/4 of an inch thick, that is just crazy. I don't know if i would say one good thing about the visit. I will not be back, used to visit here at least 4-5 a year. I do not recommend until they get their act together. read more

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Always a good place to have any type of seafood. Also, lo e their rolls and cla. Chowder. It is neat, clean, with pleasant staff.

service was terrible. water was too far stretched. was told menu items weren't available yet I watched another customer get served the exact same thing I was told I couldn't get because they didn't have it. food was ok but definitely won't return anytime soon because of the poor quality of service Update. Sick as a dog.....so not sure about the food quality. It's all I ate yesterday and I'm uking ---woke up from sleep 3 am. read more

The prices at Red Lobster are ridiculous! I used to get the Ultimate Feast for $31.00 and now it's $44. The one with two lobster tails is $50 ! So I ordered a fried shrimp and shrimp scampi's meal. The portions were good and food tasted great but the baked potato wasn't as big a 1/2 cup measuring cup that I have in my kitchen! The ice tea and soft drinks we ordered were $3.49 each ! Red Lobster used to be my go to place for anniversaries or birthdays but won't be going back anymore unless someone gives me a major Gift card !! So disappointed! read more

The red lobster river gate. Has an amazing staff and great food. The big issue for me is the building is old; the rugs are dirty and need replacing; the furniture tables chairs and booths are sticky and old. They probably need a new HVAC system because it always smell musty in there. I recommend getting take out only. Hopefully owners will give it a full renovation soon. read more

Please read! This location needs a change of management. The manager that either African American or African was extremely rude and unprofessional and did not care of Red Lobster Brand and what they stand for as a company. The management was bad, order was wrong multiple times of members in my party. We complained and nothing was done and no one cared. Shameful of how they treat customers and how they are destroying the company's name. We have not been back and we do not plan on coming back. I hope something is done and some resolve may come from this posting. But if they don't do anything this will be first location that will close. read more

Posted hours were open until 10 pm. I got there at 8 pm and was quickly seated. On the way to my seat I saw 4 to 5 servers. I waited at my seat for 20 minutes patiently reading a book. No one came to greet me, take a drink order or anything. I got up and walked out. On the way out I saw no one until I got to the front door were the greater was. Why don't they just close, permanently? Its been about 5 years since I've been to a Red Lobster and that is because the last time I had similar treatment. See you all again in another 5 years, if your still around. At Captian D's I might get rude service, but at least I get service. I guess Captain D's is correct after all, they are better than Red Lobster. read more

So short staffed they didn't have a host/ hostess nor a bartender working. Waited for at least 20 mins and no one around.

Let me begin by saying that, if I could give this experience negative rating, I totally would. It was an absolute dumpster fire. We were a party of four, and since two of us arrived early, we asked to be seated so that we could order some wine and enjoy an appetizer. Boy, were those lofty goals... We were told that Courtney would be our server, but whether or not we got her will never be known because the young lady who came to our table (after we sat there for 10-15 minutes) never bothered to introduce herself by name. We attempted to order a bottle of Chateau Ste. Michelle Riesling, but after repeating the name several times, the server told us that we'd have to show her on the menu. Consider that red flag #1. After waiting another 10-15 minutes, the server came back to the table, asked if wanted some waters, and told us that she was still waiting on someone at the bar to get our wine. She brought four waters to the table, and a few minutes later, she seriously dropped straws on the table as she walked by without saying a single word. Consider that red flag #2. Our daughter and son-in-law then arrived, and as they were being brought to the table, our server stepped on our daughter's foot and never said a word - not an "oops" or an "I'm sorry" or anything. A few minutes later, she finally brought the wine to the table, along with four glasses, and this is when the whole experience imploded. First, she literally plopped the bottle down on the table and was going to walk off without ever removing the cork from the bottle. She seemed oblivious to that fact until my husband pointed to it and asked if she'd mind actually opening it. That question was met with a blank facial expression as she walked away. Not only did she not open the bottle of wine, she brought four glasses to the table and sat them down without ever asking to see IDs from anyone (2 of the 4 at the table are 25 and under). I am confident that the ABC would have had a field day with that lack of due diligence. However, since she apparently had no intention of opening the bottle, I guess she was preventing the possibility of any underage drinking. Second, the glasses all had water puddled inside, as if they had just been rinsed out. Even worse, when we held them up to the light, at least one of those glasses had a lipstick smudge on it, which reinforced our horror that the glasses were dirty ones that had just been dipped in water and rinsed out. At that point, we got up and walked out. We notified the managers on duty of the nightmare experience before we left the property and during a follow-up call, and for that, I would give the management team five stars. While they all graciously attempted to make it right by treating us to dinner and even graciously offered to give us a gift card, we simply wanted to just distance ourselves from what was one of the worst restaurant experiences we've had. read more

Upon arrival greeted by three people but had to wait to be seated like really??? Anyway got to our table and immediately acknowledged by our server Dill who took our order and got salads and appetizers out real fast. It didn't take too long to get our food and Dill once again was on top of things and brought drink refills without having to ask. He was slammed as he was only server with 7 tables and saw the manager and multiple buss boys and other employees just walking around doing nothing while Dill was busting a move zig zagging taking care of everyone on the floor. He should be commended for a great job especially since he had no help. Food good and not the best experience....no fault of Dill...but lack of management not helping out or acknowledging guest on floor was disappointing. Not like it use to be but DI'll was a good server! We appreciated his hard work. read more

Kristen that works in the bar area is a total sweet heart. The crab legs always have and probably always will be a hit or miss in my opinion. But on this day she made sure they were perfect. Next time I will save myself the trip and call to make sure she is avalible! I luv her she's my crab leg shero! Yes..... read more

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My husband and I were in Nashville for Valentine's Day and thought we would try Red Lobster. Our experience was not what we expected and the food was barely edible. First we asked for ice tea and my tea actually tasted like something was wrong with it so I sent it back and asked for water as a replacement. My husband asked for a shrimp cocktail appetizer and the waitress returned to the table to tell us they no longer have shrimp cocktail on the menu. Next came the lobster bisque soup which tasted like it was from a can and was barely warm. We finally got the main entree which was supposed to be a filet (paid an extra $7.99) and it was raw - I ordered medium, plus it was so tough I could barely saw it in half. They replaced it after my lobster laid on my plate and was stone cold and no flavor. After all that we finished off our Whole Lotta Coladas which was the best part of the meal! $200 for a meal and we will not be back. The quality has gotten so bad while the price goes up...not good! read more