Very good service from Tracy. She was very responsive over texts and this resulted in a smooth process

Owner here is extremely rude and unprofessional. I wouldn't bring a beat up old Honda here let alone a Tesla. Really have to look into these "certified Tesla" repair shops because I'm not too sure if this place is legit. read more

I've always had good experiences with Reliance Auto Body. They did custom work on one of my imports and transformed it into better than what I was thinking was gonna come out. It looked like I was the paint made it look like I was looking into a mirror I was amazed, plus you get the real family feel with Tracy and Tony, with people that really care. I highly recommend this company to anybody and I'm picky. read more

Reliance did a wonderful job repairing the damage on my car. It looks brand new and I couldn't be happier! Their service is top notch and efficient. The employees are all so nice. I recommend choosing Reliance for your auto body repairs. read more

Tracy was excellent! I had some damage on my Tesla, I went over as recommend by Tesla Service Center. Tracy called the car rental, set everything up, made sure that I didn't have to pay anything out of pocket (other that the deductible). I highly recommend. read more

Unfortunately, I got rear ended about a month ago. I've been to other body shops before recently, and they don't even compare. Tony and Tracy, the owners, are a very sweet couple and were awesome to work with. They fixed my car looking brand new as if I've never had the accident. If you're looking for an auto body shop with high standards and professional customer service, look no further. Thank you, Reliance. read more

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This is a top quality collision center. Tracy (owner) is extremely responsive. She picked my car up from my home and returned it to me when done, fully detailed. She interacted with the insurance and facilitated the repair. This was a delightful experience. read more

I was given an estimate $5000 on phone . I towed the car there to fix there. After the car was delivered there the estimate was increased 2.5 times to $11,500. So I decided to tow my car from their lot within 15 hours . Then the business demanded that I pay the storage fee that was not disclosed anytime before. Not only that they then proceeded to charge me The storage charges for 2 calendar days even though the car was not on their premises for 15 hours. They also proceeded to charge me 4 % credit card surcharge, again not disclosed unless I paid them via Zelle. Also they overcharged me $300 to tow my car when I going market rate is $130. MY car was held hostage at their lot unless I pay the $800 fraudulent charges with storage charges added daily. read more

I got hit and run about 2-3 weeks ago. Going through insurances is always so frustrating. Thankfully i found out who it was and was able to provide info to my insurance. I called Honda and they recommended me with Reliance Collision Center where I was treated with so much understanding and compassion since i got there. Tracey was amazing !! My insurance tried to pushed so much on getting after market parts. I was very upset because i just got my car from dealer a year ago- technically my car is new. Although my insurance was getting reimbursed, they continued pushing for aftermarket. Tracey was amazing and was able to get me ALL except one little piece (not available) OEM. I swear this place is soo good. Also on prior experience with a different car- color matching was also something i would worry, but with them my white pearl color is perfect!!! Im so thankful for such a great work they did on my car. I forgot to say she even helped me get a rental car the same day, minutes before they closed. read more

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Due to an unfortunate circumstance my car was damaged but thankfully to Tracy and her team I was able to get my car back just as great as it was before the event. Tracy and her team gave a personal Touch and their response time was exceptional. She updated me every step of the way and was able to stay in touch with her with me after I got my car back just to make sure everything was going great. They did a great job on my car and I can't thank them enough for their valuable efforts. read more

6 months ago I found Reliance Collision Center when my car was damaged on a "hit & run" situation. Tracy the owner took me in with open arms. As soon as I stepped foot inside her shop, I felt extremely comfortable knowing that she would have my car in no time while making sure all parts were official. Fast forward to today... my vehicle is back home and I couldn't be happier with Reliance Collision Center's performance from start to finish. Their value as a company is amazing and I highly recommend them! read more

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I had a big project that needed to be done on my car and Reliance Collision Center was able to help me. I got the pleasure working with both Tracy and Tony. For auto customization, I needed my Mugen front bumper, aftermarket aggressive hood, Mugen side skirts, and Mugen rear lip all painted and installed. For repair, I needed to get both fenders replaced and painted, left door ding fixed, and rear bumper scuff repaired. They did all that without any issues. Communication: 5/5 The communication was top-notch and excellent. Tracy answered when I called for a quote and she was very nice as well as genuine to help. It was my first time auto customizing my car and her explanation was helpful. When the shop was working on my car, she always respond to my text in a timely manner. The thing that I like the most is that she would text me update pictures of my car. It gave me sense of assurance that I left my car in good hands. Work done: 5/5 Boy do they do great work! All the customization and repairs matched with my existing paint perfectly. I basically got the whole front end of the car done and the color just blend into the body. They also did an excellent job on modifying a few things so that my parts fit. Turnaround time: 5/5 The whole process starting from the time they picked up my parts and car to getting a text that my car is ready to be picked up was 2 weeks. For all the work that I needed to get done, that was pretty fast and efficient. This was excellent since I was planning on entering my car for a car show next month. Overall: 5/5 I had a great experience with Reliance Collision Center. Communication was excellent. Picking up my car and parts was convenient. Turnaround time was fast. The work done is superb. They have earned a loyal client. I will take my car here if I ever needed customization or repairs done. read more

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My Tesla model x came here for a repair due to an accident. They remove the entire back bumper and replaced it w a new one. When we got it back there were gaps in both side of the bumper. They said it was a Tesla build defect. They said they will repair it for an additional cost. There were no gaps defect prior to the accident and now there are two gaps. You would think that if they removed the entire bumper to replace it w a new one that it it be like it was.. no gaps. Now we have to take it to another tesla certified auto shop for repair and possible have to pay it w our own money. This is not acceptable and very very bad business practice. Who would buy a tesla w gaps in the seam of the bumper. I would not recommend this place at all. read more

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I highly recommend this place! I asked them to install my wing and add PPF on my car and they did a perfect job. The PPF is seamless and they were able to install the wing without drilling into the plastic part of my trunk. 10/10 would go again read more

Reliance Collision Center - Body Shops Near Me - San Jose, California

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I have a project Honda s2000 I have been working on for over 5 years. Unfortunately I had a collision involving a deer and my car had frame damage. I went to almost two dozen shops in the area and settled with this one due to experience with s2000s before. I'm glad I chose this shop; they took care of my car and I very well. I couldn't be more satisfied with the service. the entire process was seamless and stress-free. The team was incredibly professional and kept me informed at every step of the way. The quality of the repair work was far more than I could ask for; my car looks as good as new. They paid great attention to detail, ensuring that everything was fixed to perfection. Moreover, the staff was friendly and accommodating, answering all my questions and addressing any concerns I had. I highly recommend Reliance collision center to anyone in need of car repairs. Their expertise, efficiency, and customer service are truly top-notch. Thank you Tracy and her team for making my car feel brand new again! read more

Insurance scammers. Don't know how they got 4 stars. Please don't bring your car here. Take your else where. Their rentals are piece of craps. They will milk your insurance and put in all after market parts. Karma will eventually come back to them. They always leave the seat belts last so they can scam insurance again. Noticed a few people came in for the same problem after they got their car back. "Seat belts problem". Plenty other places to take your car. Matter of fact go to Caliber Collision. Lady here constantly response as she has a stick up her butt. Don't mean shit if they fix "Tesla" cars. Believe me & run as far as you can. Thank me later..!! read more

I've come to this shop twice for collision repair and had great experiences both times. The staff were kind and informative and went out of their way to help restore my car. Picked up my car looking spotless inside and out. read more

My van sustained comprehensive damage due to snow chains. I was reluctant to go with my insurance's recommendation and sought RCC (540 Parrot Drive, in front of Senter Rd, Costco). I am sure glad I went with them Tony, Tracy and the crew were fabulous at their work. They took pride in making in their work and that you were well informed of the process! This was new to me. I really appreciate the GREAT CUSTOMER SERVICE! Since my van was at the shop, I decided to get it detailed. I am glad I did, cause the van freaking looks AMAZING! It was just as if I had re-bought it at the Toyota lot brand new!! I recommend taking your vehicle for both repairs and to have it detailed. You won't regret it! Thank you Tony, Tracy, and RCC!! See you next time. read more

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Very communicative, they repaired my car in a timely manner and did a good job. Also left the car very clean

I found this review sitting in my draft box from long ago. I think it is worth posting; hopefully, things have improved since this incident. So, let me start off by saying that the technicians did an excellent job with repairing and cleaning my car. Also, Lisa always kept me updated on the progress of repairs, as well as Here's the not so good that totally irked me: 1) The technicians mistook my plastic bag of trash hanging on my gear handle as personal belongings. They mixed my "actual" personal belongings that I kept in the car compartments (pens, lipstick, gum, rosary, notepaper, business cards, and so on- too many to list) in with the trash. Really?? At first I thought some of my things were missing until I looked in the trash and found them mixed in with my kids' snot-filled tissues, rotten apple cores, you name it. You'd think they would have had a bit more common sense before dumping my personal items into the trash. 2) I had 2 separate claims. My Allstate agent said that Reliance "charged Allstate a lot" and could have easily waived one of my deductibles. Not so, but they did give a discount. 3) My car was sitting in their body shop for one month. When I picked it up, the "check engine" light went on. I took the car to my regular dealership to get it checked out since it was due for its 6-month maintenance and tire alignment anyway. They could have called me sooner to let me know the car was ready! I don't recall when I had my car repaired, but felt I should still post the review. read more

I was in a car accident and a friend referred me to this Reliance Body Shop. From start to finish this experience was amazing. Tracy handled all the insurance claim. She was polite and professional. She kept me updated on the progress of my car. For my safety, they immediately arrange for a car rental. Did I mention they are Tesla certified Body Shop... Their work is immaculate!!! Kudos to the body shop crew!!! My car looks BRAND NEW!!! I highly recommend to take your car there for any body work. Thank you Reliance Body Shop. Posted a couple of before and after read more

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Everyone did an excellent job at repairing my car. The finish on the bumper came out better than factory! The color match on the pearl white was perfect (hard to do). Tony was fast and responsive and Tracy was great and communicating with my insurance. They replaced my parking sensors and also took the car to recalibrate. These guys went above and beyond, they even gave my car a wash and detail for free. Will definitely recommend this shop to anyone looking for good quality work. read more

Reliance Collision Center - Everyone did an excellent job at repairing my car. The finish on the bumper came out better than factory! - Body Shops Near Me - San Jose, California

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The RELIANCE COLLISION CENTER auto body at 540 Parrot St San Jose CA 95112 is BAD auto body service. The reason I said that because they told me and my insurance that they're going to change and change a new bumper on my car and the paint is lifetime warranty but after a month when I wash my car the paint on the replaced bumper is rack so found out that they tried to fix the old bumper instead change the new one. I took my car back to them 2 times, but every time, the short lady who owned that auto body shop tried to ignore me, so I gave up and took my car to another shop. Be careful if you go to fix your car at that BAD shop. read more

One of the best in the business! From the beginning Tracy provided me with her expertise and guidance on how to solve my car issues over the phone. She even was able to start work on my timeline which was greatly appreciated. I also had the pleasure of meeting Tony upon arrival and he too was very knowledgeable and professional. They went above and beyond my expectations and even completed the job faster than I anticipated. They truly have a passion for cars and excellent customer service! They have earned my trust and I will definitely see them again for future needs. Highly recommend! read more

Reliance Collision Center - Before - Body Shops Near Me - San Jose, California

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Tracy and Tony display great service and communication! Responds instantly with just the information I need with any questions I have. Definitely recommended. read more

10 service! Just got our Tesla delivered, it was not only fixed up, but also cleaned. I couldn't be a happier customer. Tracy and Tony are true professionals who provided great customer service, they also provide free towing, pick up and delivery. Many thanks and keep up the great work. Highly recommend Reliance Collision center to everyone! read more

I gotta say...this was the BEST recommendation from Alum Rock Auto Care, a company I have trusted with my car since my first car over 20 years ago. Brian and Adam recommended Reliance and I knew it was going to be my spot to get this diffuser installed. I called and asked for Tracy, she was honest, patient and right on the money. She knows her stuff. She gave me an honest quote and it was VERY reasonable. She did let me know that it would be 24-36 hours to pick the car back up, which was ok, I had the next couple of days off since I was getting vaccinated. I left the car with Tony since my ride actually came sooner than later. Well folks, 5 hours later I get a call from Tony and the freaking car was already ready!!!!!! I seriously could not believe it. I raced to the bank and picked up my car. I can't believe how amazing it looks, much beefier in the rear now. The quick turn around time, the communication, the service and the TRUST I have with these guys will go a life time. I will recommend this body shop to anyone that crosses my path who needs work done. Thank you so much Tracy and Tony. A+ everything. Beautiful new building too, by the way. Very welcoming. read more

Reliance Collision Center - Carbon Fiber Rear Diffuser - Body Shops Near Me - San Jose, California

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Excellent and efficient autobody shop with great attention to detail. Not only was the body work flawless but they took extra time to clean the interior so my car looked brand new! I've had several great experiences.. always honest and on time. read more

Tracy is one of the most professional auto body owners I have worked with in a while. She kept my updated along every step of the way and made sure to inform me of the delays that were out of their hands. Their work in repairing the car to its original state is impeccable. Several times, I have went down to their shop and have seen the range of cars they repair. From C8 Corvettes to old Honda S2000's, they do it all. Definitely will be using their services again. Highly recommended auto body shop, check them out! read more

Reliance Collision Center - Body Shops Near Me - San Jose, California

The Front Bumper needed to be replaced on my Hyundai Sonata Hybrid-Limited. I went to 4 shops, Reliance Collision was the best. Reliance has the cleanest, neatest Auto Body Center I have ever used. I am 75 and have needed painting and repairing many family vehicles over the years. Tracy and Tony are quality business owners. I paid for the bumper part and they painted the new bumper and then called me when the bumper was ready to be installed. They had my vehicle for 3 hours today and did a fantastic job. The car was returned washed inside and out, including the floor mats. Reliance is the place to go for all your needs if you need paint or bodywork. read more

AllState's recommended body shops were very busy on Nov, 2022. I was required to waiting at least 3 months for fixing my car. "Reliance" was recommended by my client; thus, I had no hesitate to try. "Reliance" seemed one-man-operate business. Tracy, the manager, was the only one could speak fluent english, and she seemed not only handling paper work but also "handy work" Tracy told me that my car was served when I arrived to her shop. Of course, my simple thought was that it was my client's loved shop, it might give me more flexible and nice offers. Once I arrived in, Tracy wanted me to pay the insurance deductible payment, I shocked but paid it without asking. Honestly saying, she knew what the charges she expected for. The payment of the repairing work was much higher than my AllState's partnership shops did. The repairing work of this shop was just fair, of course, it was far from the original ! Unfortunately, my rental car's small window got broken by the burglary again. The rental car shop wanted us to let them check and quote how much was the cost. Indeed, I could assume the cost would be much higher than I asked for Reliance to do so. Actually, I had already found when I got the part and how much it was. However, the rental shop required not me to replace it, thus, I gave "Reliance" did it to me. The funny was Tracy's tone looked like she gave me a great help. Actually, the part was at $35 only and I was asking to pay $105. Followed her lady helper repeated to me over and over again by her reluctant broken English, she said, "Did you pick up your car today?'' I said at least 3 times, I only had one parking spot , I could not pick up my car on that day because the rental car needed to be fixed. The worst was whatever I explained to Tracy's helper, she seemed she did not understand. Perhaps her helper wanted to finish her job only whatever the client situation was! After 4 days, the part arrived and I went to "Reliance" again. At that moment, the shop had the same lady who spoke broken English only. She wanted the rental car being fixed first before I picked my belonging back to my own car. Actually, my initial plan was that I was able to shorter my time for handling both cars at the same time. However, I had no other option at that moment! Boil! On next day, I found my car's the rain receiver which was a black plastic rim was broken. It was on the other side of my car door and was not required to be fixed but needed to be checked how was the condition doing of the burglary. My humble requirement was given to "Reliance" staff, Tracy and her inspector at least two times. Afterward, I called Tracy and drove back to "Reliance" asking what had happened of my car? As I mentioned on the above, Tracy seemed she was also in charge "handy work" !! She said she did nothing on the broken park , even she did not touch but "only used visual check my car door", how professional she was in. She emphasized my car was old! Sarcastically, my car was the first time to be repaired and I just paid off my leasing payment only. Concluded that Reliance Collision Center located at 540 Parrott St which is Tracy's the second auto body shop, all she needs is more businesses!! read more

Highly recommend this place. They towed my car to the shop. Tracy was very nice and helpful. She would update me on my car repairs. They did a great job. read more

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My car had a front fender damage from a parking hit and run. I took the car in for an estimate and repair. Tracy was very helpful, responsive, and productive. She helped us handle the insurance claim directly with our insurance provider. Estimate repair time was accurate. I got update on the repair process everyday basically. The repair was done perfectly. I greatly appreciated Tracy and staff at the center. I would highly recommend Reliance Collision Center for your autobody repair. read more

Fast and reliable service. Great customer service. Definitely coming back for all repairs and definitely would recommend.

I was rear-ended for my Tesla Model Y. It took almost a month for the parts to come in, and another 2 weeks for the car to be fixed once it did. Overall, Tracy was very friendly, and things went as well as I could have hoped for. My car looks brand new, and I think they did a very good. read more

Ive got T-Boned and was recommended to this shop from a friend. Let me say.. They did a Fantastic job on my 2015 STi. Not only did they repair it and make it look like it never been into an accident. They were very accommodating to my needs. Hard to find a good body shop that not only cares about the quality of the job but they also care of the quality they bring to customer service. I would definitely recommend this shop to Family and friends or anyone else looking for a quality shop with good people. THANKS RELIANCE AUTO BODY!! read more

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Tracy and the whole staff was amazing! She was so helpful and responsive, and would often give me updates on my car. My car was perfectly repaired and super clean, It felt like a brand new car (: 1000/10 would recommend! read more

Love that they are Tesla-approved and familiar with working with them. They took care of my fender bender seamlessly and quickly, in just 3 days. Tracy was a pleasure to work with and was friendly and patient. Bonus points for the interior and exterior car detail as well. Hoping I don't have to visit them again, but would gladly take it to them if something else happened. Thank you so much! read more

Quick and fast turnarounds for parts to be painted!!! I will definitely come back and bring more parts here to be painted!!! The quality of service here is unmatched. They keep constant communication when your parts are being painted. Also when it's done, they will give you a courtesy call & a text just in case you missed their call! I will be bringing my track race fairings to then next to get painted!!! read more

Reliance Collision Center - Sport hood and grille frame painted - Body Shops Near Me - San Jose, California

I chose this place because it is one of the only Tesla certified bodyshops that is open on the weekends. Tracy, the manager, was very helpful in providing what kind of fixes my car would need off the bat and was helpful in providing the costs of the repair including my insurance deductable. She was helpful to reach my insurance company for me when it was impossible for me to reach them after 3 straight days. Most importantly, they were able to fix my car in less than a week and were very easy to communicate with throughout the entire process. read more