I love love love this family owned company. We have always had the same professional come to our home each time so there is a continuity of customer service! I trust this company.... that says the most that one can say about a service company. I know that they won't oversell me on something I don't need. Their customer service is amazing.... they initiate the follow up for our preventative maintenance.... no dropping the ball here! Cory Hammond is an asset to this company! Keep up the great work guys! Customer for life!!! read more

David from Rescue One Air came by our new home today. He went through our home AC system, took a look at vents in each room and two outdoor units. After, we received a sheet of recommendations/options and pricing, my fiancé and I were able to make the best decision for our family that would leave us both financially comfortable and cool. We will definitely call Rescue One again and we will of course request, David! Thank you to the entire Rescue One Air team! read more

Had a great experience with them today. Scott was the technition. Went through two units on the ground and two in the attic very meticulously. He repaired a leak in the attic before agreeing to any payment. The service call was free from a home show. I ended up going with a 3 year maintenance agreement which included 3 new capacitors and cleared a clogged drain line as a toss in. Cost was $1000. The compressors are much quieter now. Money well spent. Units are 18 years old and running great. Another company was out a few years ago and tried to sell me on new everything. read more

BEWARE...... So my wife got the phone call for the special $49. A/C Check-Up. Thank goodness I was home and fielded the Technician(which I us the term loosely). Thomas seemed like a nice guy and sure is interested in talking but when it comes to "Up Selling" he truly shines. In a matter of minutes the check-up went from $49. up to a pitch for a 10yr $2560. service contract!!! Now in the interest of saving you the hours of details Thomas did find an issue with one capacitor that I have now repaired. $241. to loosen one screw and install a $34. part! Since I sent Rescue One Air on their way I'm laughing to the bank with $2526. Please avoid this company especially if you're vulnerable to buying swamp land in Florida. read more

The company didn't try to o er sell me, they only recommended what I actually needed. I appreciate that. Thanks and I will call you guys when I need something in the future. read more

Today we had Ivan from Rescue One Air do our annual air conditioning inspection. We couldn't be happier with the whole experience. Ivan, our tech, was amazingly meticulous and thorough. He's a really personable guy who explained everything in detail along the way. Answered all our questions. He inspected our A-coil in the attic as well as the heating unit, and then proceeded to inspect the outside unit (condenser) on the ground. He checked the freon pressures, electrical tolerances, and then measured the temperature of the cooled air coming from the vents inside the house. I know a little about air conditioning, just enough to be dangerous, and he covered everything. We had him clean the condenser coils which was priced very reasonably, and they looked like "night and day" after he was finished. They do from inspections to repairs to installations. We were so impressed with what Rescue One has to offer, along with their honesty, that we signed up on the spot for a 5-yr service agreement. We really recommend them for all your AC needs. read more

Use Rescue One if you want to feel like a second class citizen. Have given them a few chances (i.e, technician did not know what an air cycler was so I would have to use someone else. This time I set up an appointment, got a reminder call the day of, returned the call a few hours later but still a few hours from the appointment and was told they have to reschedule because their technician was working another issue. Jessica didn't miss a beat and said we would have to reschedule. No apology, no comment about "sorry for the inconvenience", just " we will have to reschedule". Would really appreciate a company with good customer service and one who kept their word. I'm done. Since the date of this post Rescue One has committed to rectifying their service. I have upgraded from one to three stars and will re-evaluate at a later date. read more

At one of the Arizona Home shows, we won a year of free preventative maintenance for our cooling and heating system with Rescue One Air. James came out today and he was fantastic! He was very personable, friendly and answered all my questions. You can tell he enjoys his job and meeting people. We are very happy with Rescue One Air and highly recommend them. read more

I was having a slight emergency with my cooling unit for the kids room and these guys took care of it. Your tech that came by was outstanding. read more

Rescue One Air - Heating & Air Conditioning/HVAC Near Me - Tempe, Arizona

We keep getting phone calls from this company and it's at least 4 times a day. Every time they call, we tell them to take us off their calling list but they keep calling. I was on the phone telling a guy to stop calling and the same number was calling while I was on the phone with that guy. It's quite annoying and makes me not want to do any kind of business with this company. read more

Myself, like so many reviewers below have not had service from Rescue One Air, nor did I sign up for them in any way, or give them my information (especially my work information), but somehow they got it. I have received several calls from them, and each time I politely ask them to remove the number they have from their call list. First lady said ok or something then hung up. The second lady to call, I asked extremely politely to be removed and explained it is my work number, she just hung up on me instantly. The third call which was today. The guy was very polite and not verbally rude. Explained my AC & Heating is covered under my home warranty and he was cool about it. I caught him right before he hung up asked him if I could ask him a quick question, which was to have my number removed from the call list as it was my work line and explained to him I've asked the previous callers from ROA to remove me. He said okay not a problem and hung up. I always find its easier to politely ask to be removed instead of being snotty about it, most people are nice about it and its done the first time with no re-occurrences. Not sure the disconnect with this company. The owner does seem to respond to the negative reviews so to save some time, here is the number I have been called from. Advice to the owner of ROA, I understand family businesses. They are tough and sometimes frustrating. I worked in my family business and family friends business for years and watched the bad members ruin the companies good name. If this is family specifically costing you money and ruining your reputation just from a phone call, not even an actual service, its time to issue the excommunicado order and break the clear historical trend that is happening. Just my 2 cents. ROA 602-626-7799 10:29am read more

I have never had service done with these guys. I have however been called 8 times AFTER asking to have my jimber removed from there call list. When I said they keep calling me the get rude on the phone and side if I had asked I would of been taken off. I guess my phones call log lies to me. For that reason I can say customer service with the phone rep is poor at best. read more

I've not had services from Rescue One yet BUT they been constantly calling me to get scheduled with them. ONE time I scheduled with them and they didn't even show because their person scheduled it on the wrong day. I get a call at least twice a week and I've asked many times to get taken off the list and I'll call when I need their services BUT no they don't listen. They continue to call and I'm over it!!! read more

My wife amd i had purchased a home 3 years ago and had some issues with the ac unit. We called rescue one and they came out to diagnos the problem. We had them repair and purchased the recomended maintenance program. Rescue one always calls to make appointments for the check up which is helpful with life being busy. All the tech's have been good. However Hector was the tech that came out this service date. He services most of the east valley. Hector was on time, professional and courtious. Hector really took the time to explain everything. I would recomend if you live in the east valley to request Hector if possible. read more

After an initial hiccup with a brand new on-call servicemen and a sales rep, Rescue One Air has fully convinced me that they are a stand-up company and care about the customer. The owner himself, (Jason), called me about my concerns and has proven his dedication to customer care. He immediately sent his best guy (Alex) out and installed parts and tuned up my system all for free. They have shown great business integrity. I totally recommend using Rescue One Air!! read more

I am a small business owner with a couple of rental properties and Rescue One Air is my go-to for all my AC needs. I have used them multiple times, and after many memorable experiences, I will never use anyone else. They deliver quality work, and are up front and fair with their rates. I have referred my family members to them and they shared the same positive experience. The service technicians have been super friendly and knowledgeable, especially Alex! Thank you for your excellent service Rescue One Air! read more

BUYER BEWARE! DON'T BE PRESSURED INTO SIGNING UP FOR FINANCING ON THE SPOT! GET A 2nd OPINION! We came home one night to our AC started just blowing air - Warm air! Things were heating up fast inside with 105+ degrees outside and even Hotter days coming. The rep came out and replaced some parts and then spent time telling us how the repairs were temporary and could fail at any time. He said we really needed to replace our AC Now. When we asked if we could let him know the next day, he said no. He told us we would have to pay the $550 service call right then if we Didn't sign up for the install. We were convinced and signed up - for a $9400 unit! FORTUNATELY, we had time before the actual install, to do some research. The unit he wanted to sell us was too big for our 960 sq foot home. He told us we "had to" have a 4-ton, since that was what we currently have. And we would have probably believed him - after all, you tend to trust "experts", especially from big companies, right? Except - years ago, another company had told us our unit was really Too big for our single-wide mobile home. Industry-standard is 1 ton per 400 sq ft (we found out when we researched). When questioned, the rep just said mobile homes are different. But he Also mis-stated the size of our home on the estimate - saying it was 1600 sq ft - a good 700 sq ft Larger than it is! Probably so it would Look like he was selling us the right size. Fortunately, we got a 2nd opinion from an Honest company - Arizona Cold Air, who saved us the cost of a replacement and also told us if we did replace it would probably be more like $5000 or $6000, NOT almost $10K! We canceled the install with Rescue One - and they gave us a year of free check-ups! Which we won't use because we would Never use them Again! read more

This is our second visit by Rescue One, just for checking out at season change. I find them to be extremely professional, on time, good communications. Darren detailed exactly what I may need going forward, as our system is getting old, but he is very specific about what must be done and what can wait. By far, this is the most thorough and professional service call we have had regarding our air/heat, and I will always call them in the future. read more

Jessica in dispatch is awesome! It started with Jessica who was very knowledgeable and HELPFUL!. Technician Ivan was great as well! Came on Saturday, had parts and was ready to do job on Monday. Very nice and knowledgeable. When other companies failed miserably, Rescue One came through BIG TIME! read more

Shane showed up after receiving a call he was on his way wearing a mask he was professional friendly knowledgeable and honest explained everything he was going to do and did I would recommend this company to everyone I have 2 older air conditioners (2002 and 2006) which they have kept going read more

5 star scheduling staff. 5 star service. Clean prompt services highly recommended. I called and they came SAME DAY!!! in Arizona that is unusual. It took 7 days for stinking Southwest Gas to come for my heater. read more

My AC was not working efficiently and Ryan G came out ... he was friendly, knowledgeable, detailed and thorough. I got a new unit and it is working great .. the installers, girls in the office, and Ryan G were all very professional. .. great customer service ! Ty to Rescue One Air. Very pleased customer read more

I recently bought a new house. I was planning on having the AC serviced when a third party company called me saying they set up an appointment for an AC service so I scheduled my appointment and the morning of I called rescue one air to confirm the appointment and make sure this other company wasn't shady. I have a home warranty also there is nothing wrong with the unit. Ryan G arrives to my house, we go through everything, he tries to sell me a $15,000 unit, I say well there is nothing wrong with the unit and I would discuss this with my boyfriend. He didn't tell me any price break down of things that needed to be fixed, I get it's an old system and would be expensive but it would have been nice to know. Ryan leaves my house. I hear that my fan is still running so I go upstairs thinking the thermostat got changed. I try everything and the fan won't turn off. I call their office and let them know. They say Ryan can come back between like 1-5pm to take a look. So Ryan arrives at my house says the fan was on and running, it was already like that. I say it's not in your report, and it is always on auto because I like to know when my AC or heat is on. We go back and forth and he says it's your motherboard which would cost $700. I'm super frustrated at this point. I say do you see my problem, everything worked fine and you come over to do a check, now something is broken and it's $700. Ryan became extremely rude, I have never had an employee of a company make me feel like this and especially in my own house. I wasn't trying to scam anyone and I wasn't saying he was scamming me I was just asking for a solution. There was absolutely no reason for him to treat me the way he did. I called the office in tears, they were extremely nice. My fan was running all night and it's was 82 degrees in the house. The manager came the next day and said it was a relay that got stuck when they put it on defrost mode, he offered to fix and and take $100, I declined but thanked him for fixing it. So a faulty part, no big deal. The manager was pleasant. So two stars for the office staff and the manager. read more

David from Rescue One Air came out to do a tune-up and look at our system before things start to get hot summer. He walked me through the house and explained what was going on inside, discussed when and how often to change out air filters, and made suggestions on how to increase air-flow in certain areas. After heading up to the roof, he came back with photos of the system and we talked about what he saw up there and what possible next steps we could do to improve performance and increase the lifespan of the unit. Overall he was great - knowledgeable, friendly, and took the time to explain and answer all my questions. Thanks! read more

Do not use this company. Very unprofessional ass clowns. They call me numerous times per week to solicit business. They're breaking the law bc I've asked them to put me on the no call list, and I get mocked then hung up on. Rude. read more

Rescue One called me offering a special low price for a tune up and drain line flush. I recently bought my first home and figured I would take advantage of the low price. I didn't expect much but figured I could ask some questions and gain a better understanding of my system. The tech Ryan far exceeded my expectations. He went above and beyond when checking my system and went out of his way to explain things to me. Ryan even did a few small repairs and didn't charge me. I felt he had my best interest in mind instead of trying to push sales. read more

Scott at Rescue One Air cleaned our ducts and dryer vent. He was very friendly and explained with pictures what he was doing. He took his time and did a very thorough job! I would highly recommend Scott with Rescue One Air!! read more

I am writing five stars because rescue one did what they said they would do. We contacted The company by way of a recommendation. We had no emergency. We wanted to get an estimate for improving airflow in one of the bedrooms. There is very limited airflow. The second thing I wanted, was an estimate for replacement of the system, when we're ready to do that. We contacted the company, they scheduled an appointment for Saturday. There was a little miscommunication. They did call us to confirm the night before, but we didn't pick up the phone, so they canceled the appointment. But that's not their fault, as we didn't answer the call to confirm. I called them the day of the appointment, and they were able to schedule a technician to come out just a couple hours later. The only minor complaint would be according to my wife, they did not say that they called to confirm and if there's no confirmation they don't come out. Andrew came out. Very pleasant. He did what he what we wanted and recommended we get better shading on our window. The bedroom is like a separate box from the house and gets a lot of sun. So it gets hotter. Without constant airflow, that is the system running all the time, it's going to be hotter. I asked about reducting the ductwork, and he recommended that although it could be done, it may be less efficient and harder on the system. We probably won't be buying a new system for at least a year, unless it goes out before then. But we are planning for it. We will consider rescue as possible business to replace the system. We did tell them that we are getting other estimates, as full disclosure. read more

Had Scott McFarland out to clean my duct work, Very efficient job, excellent pricing, and took the time to check my unit. Found a bag capacitor, and replaced it under warranty. I couldn't be happier! Thank you Scott and Rescue One Air! read more

Continue to cold call me to try and have my A/C serviced. I've asked to be removed from their call list and continue to be harassed. I've never solicited them for any type of service and find it very unprofessional to essentially perform as a telemarketer to drum up business. read more

Very rude cold calling telemarketers. I wouldn't do business with them just because of my experience on the phone with them. When I politely said I wasn't interested in the special they cold called and offered, he continued to ask me questions. When I again politely asked to be removed from the list, he disregarded my request and was flippant. read more

We have had great service with this company over the past year. Hector was our technician this last time and solved our problem in a couple hours including going off site to pick up a part for our furnace. Would recommend Rescue One to anyone who needs a/c and furnace maintenance. read more

We have a maintenance contract with RESCUE ONE AIR. They reached out to have their tech come and perform the semi-annual maintenance on our 5 units. Daniel showed up today. I was not home when he got here, but when I returned, he was hard at work, professional and patient with the questions I had for him. He was thorough in his own work, as well as in his answers to my questions. He even drew me a diagram so I could have a better understanding. I've had many experiences with ROA. All of the techs have been professional, informative and nice. Daniel was no exception! He also had a really nice sense of humor. I always appreciate someone who can understand my sarcasm. Great company all the way around. read more

Just had these folks out to service the AC on a home we just purchased. We were shocked to hear that we need a new AC (cost $12000). Our system is 16 years old, but has been working fine. We were told that it is only cooling at 50% and to expect an electric bill in excess of $400. The rep got pissed when we challenged him on his assessment as AC seemed to work fine. We asked what was he going to try to sell us. He took offense and left. We followed up with SRP and our power usage is well within the normal range. So, our unit seems to be working fine. Not impressed with this gentleman. read more

Scott was very informative and knowledgeable about air conditioning and heating system. He treated me as an educator, and was very thorough and complete. I appreciate the time he took to explain how my system worked, and took detailed photographs to explain further issues. Very trustworthy and honest. I would highly recommend Scott as a service technician. He demonstrates honesty and integrity, and I trust his judgments. read more

Shane did a great job... was very thorouh...explained everything and completed the job quickly

My Mom wanted them to come out and take a look at her AC system, she had recently purchased the home. I happen to be there when the work was being done. The tech was really nice and took the time to explain everything to my Mom. He didn't find anything wrong and with the system, and gave her some pointers like not using the more expensive filters as they strain the system. They were very professional. read more

Scott was our technician. He was super thorough and knowledgeable. The visit was very efficient and professional. The customer service reps that contacted us leading up to our inspection were also very flexible and kind, unfortunately I didn't catch their name(s) but it was great customer service!!! Scott did a great job and we will definitely be following up with this company!! read more

What a frustrating experience. I moved recently, which prompted many companies to call me to try and sell me something or in this case sell me a service. Rescue One Air called me repeatedly, props for being persistent, because it worked, they reeled me in. I read some promising reviews and was so excited to have a reputable company maintain my air conditioning and heating units. So, I scheduled an appointment a month out... today was the day, the window was 12:00pm - 3:00pm. We were quickly approaching 2:00pm and curiosity got the best of me. I was hoping that I haven't put my precious Saturday (I only have 2 days a week to myself as I work M-F) on hold for nothing. I called Rescue One to see if they were still coming. The girl that answered the phone said that they are too busy and will be unable to follow through with their commitment, and further stated that we need to reschedule. What??!!?? Needless to say, I will not be rescheduling. UPDATE: The young lady who answered the phone earlier today called me back after she spoke with the manager/owner and they were able to work me in to the schedule later in the day. I really appreciate them being able to keep me on the schedule for today. Also, I am so appreciative of the offer Jason extended to me for the mix-up. This is a great sign of the upstanding company I had originally chosen for my A/C & Heating maintenance. read more

Great service from several of their guys. Only place I would recommend. I've had them out several times and always been impressed.