My daughter and I went for facials. Within days I had cellulitis on my face! I'm on antibiotics and a steroid cream as a result. I called the spa to tell them, they confirmed I was just there and was told someone would call me back. That was days ago. No one has called. Totally unprofessional and apparently unclean. read more

If you are looking for an amazing facial in the city...Kass is your girl! I have been seeing Kass for over a year now, and every time I get a facial with her my skin not only looks better but feels much healthier. Kass is awesome - she's patient and understanding and only recommends products that she thinks are essential to your skin needs at that time. I absolutely trust her and her recommendations. The products I have started using from Rescue Spa (mostly biologique recherche) have significantly improved my skin and streamlined my skincare routine. Before Rescue Spa, I would try new products every couple of months (with not a lot of success or a frustrating path to get to something that works) and now I have a much simpler, but more effective routine. Highly recommend Rescue Spa, and Kass in particular! read more

I did not have a good experience here. My skin was still red, irritated, and peeling days after the treatment. Worse, my aesthetician made remarks that made me feel insecure despite having healthy, clear skin. The use of fear and guilt to draw on women's insecurities about aging (and I am not old by any standard) to pressure them to buy expensive skincare products is appalling. I am still disgusted by this experience and would not recommend it to anyone else. read more

The staff was rude to me and did not offer much compensation when they cut my service short! I was stuck on the FDR due to traffic and late to my appointment, instead of rescheduling with me they still offered to do the service. They didn't tell me until I actually laid down that my service will be cut short. And not after it was finished then I realized my $200 60min rescue spa was shortened to 25 mins... they gave me a 10% discount but Rescue Spa needs to do better, if you can't finish the job don't half-ass it. read more

Nino was excellent and a sweetheart! My facial was very relaxing. She was very attentive throughout. BUT - the front desk service is awful. No one told me where to check in. I waited on the same line as 15 other people who were buying products. I approached one of the staff. She said she will check me in. I sat around. No one came to get me. Finally I asked again - and the woman never checked me in. They took me in late but ended the session on time. While checking out the guy at the front desk seemed like he was in a mad rush. However there was no one else waiting on line. There are so many better spots in NYC. They have got to up their game with service. read more

I love Rescue Spas facials and have been a loyal client of Kass for many years. She knows so much about skincare and always does a thorough job - her extractions are next level! I always leave feeling refreshed with glowing skin. Could not recommend her more. read more

Facials with Kass are the absolute best. She is a perfectionist in every way - in cleansing and extractions, applying products and advising on your at home skin care routine. I have been seeing her regularly for almost 5 year and it has made a tremendous difference for my skin and proactively helped with anti-aging. I learn something knew from her about skincare each time I go and she gives great advice about what is worth it and what is not in a skin care routine - leading with simplicity! Can't wait for my next appointment with her. read more

Beautiful space, great merchandise. Worst pedicure! I left with two punctures on my toes (never experienced this before) the esthetician was sweet but clearly had no idea what she was doing. The owner was very nice but the staff ridiculously pretentious. read more

I regularly get facials and have been for about 20 years now. I went to Rescue Spa seven years ago and have begun to go again recently. I HATE how they push products. During my first facial, the esthetician recommended several products- which is normal during a first visit. During the second facial (same esthetician) it was a full on push, and for products different than were initially recommended. She asked if I wanted microdermabrasion and I said "sure" assuming she'd be doing as a quick-add courtesy, which has happened at three out of four other locations I've regularly visited for facials. There was no mention that this was an 'upgraded' service and I'd be charged an additional amount. I recently scheduled another facial with a different esthetician. I hope her tactic is different. If not, I'll be going back to my previous location. read more

Incredible facials as always but the waxing with Dee is magic and the most painless I've ever experienced, time and time again. Highly recommend! read more

Came into Rescue Spa today, and got an excellent facial! I HAD to voice my first review ever!! Yay Check in was nice got offered a beverage, and waited for my facial to begin. My esthetician was lovely and thorough + had amazing skin. Check out was stellar by 2 young ladies at the register with beautiful bobs (dark black and brown with light ends)! Wish I remembered their names All smiles, kind and professional even though it was super busy! Will be coming back! I loved every minute of it read more

The manicure/pedicure here are amazing. All of the ladies are so talented and it's an amazing space. I took one star off because the check out process is terrible. Everytime i've gone there is a line or someone explaining products, wish they would do that off to the side. Also, I would pass on facials and massages here. It feels like a factory for those types of treatments which doesn't make sense given the amount you are spending read more

This is such a zen environment! I have been a lover of Rescue Spa since its early days in Philadelphia. If you want to transform your skin come here. The prices match the city but shouldn't deter you, as they use some of the best skincare lines in the world. The owner, Danuta, has impeccable taste and runs the spa very efficiently. I highly recommend lead esthetician Diana Yerkes, she's a miracle worker and just the kindest human! read more

I was debating between a 3 and a 4 - so this is really a 3.5 review. I insist on sticking with one facial place since I have been a 8+ year client with Rescue and I have been disappointed in many other places. However - I am beginning to lose my loyalty based on my last 3 facials here. Each time I am continuously sold on upgrading my facial while I am lieing down getting a facial. Two points here: please do not talk to me during my facial - it is my time to doze off and relax, and please do not tell me about the products as if I have never used them. The staff should see my customer history of what I have been using already and understand I am not a new one time client of theirs, this makes me feel unappreciated and not valued. Since Rescue is a luxury spa please elevate the customer service to luxury standards, not assembly line 'facial in, facial out'. The last time I went for a facial, which was last week, I was not greeted at the front desk either. Upon check out, there were people checking in at the same time and I was trying to make room for them and pay my tip at the same time - the front desk system of checking in/paying/check out needs to be organized more efficiently - it's chaotic and unwelcoming. The facial itself (products and my skin afterwards) was amazing - however the facial experience in the room and being talked to as if I was a baby was not amazing. Please do not encourage staff to incentive clients to upgrade or purchase items - I have a dozen BR products, if I want to purchase them I will, but I do not expect to be sold during my paid time. Thank you. read more

I got the Rescue Facial with the Oxygen add an and let me tell you - this was one of the best facials I had ever received. I have rosacea and dry skin and found the Oxygen add on to be super beneficial. Erica was the estetician who took care of me and i HIGHLY reccomend her. She has a positive attitude and is super informative and what products are beneficial for your skin type. read more

While I love rescue spa (it's clean and well designed and beautiful in there), this review is really for Kassandra who is one of the estheticians there. She's unbelievable. So good at what she does (literally has transformed my skin) - is thorough yet makes you feel relaxed. She's also very knowledgeable in what products you need but isn't pushy with suggesting things you don't really need to buy. I've never felt like she tried to convince me to buy things I didn't need just for the sale - she believes in a simple routine and makes recommendations that you'll really use and need. It's truly always genuine. Been seeing her for years now and won't even go to anyone else - she's worth the wait if you can't get in to see her right away. read more

I got the "fix it all" facial but my facialist wasn't exactly on board with fixing it all, in my opinion. It's advertised as providing microdermabrasion, but my facialist didn't want to do microdermabrasion on me because it is "summertime." I tried to explain to her that i know my skin and that i really wanted to have the microdermabrasion, but you don't really want to argue with someone that is about to work on your face. The remainder of the facial was fine but definitely not worth the $300. I honestly feel like my skin has been so oily since receiving the facial; i wish i could have had the microdermabrasion. read more

Truly the most amazing spa experience EVER! Every facial I had was the absolute best. My face felt so clean, glowy and refreshed after each treatment. I had the classic facial, the fix it all facial and the LED facial!! Shatelle Wins was amazing and I went to her for every facial!!!! read more

Such a great facial and very reasonably priced. Such a pretty place and very relaxing. Definitely recommend!!

Rescue Spa was wonderful! I went for my first time because it's been 2 years since I had gotten a facial and just needed a deep clean. My aesthetician was very gentle, but effective - she cleared up the congestion my skin had even a few days later my skin feels super smooth, clear and sculpted. She really helped de-puff and drain fluid out of my face. Can't wait to go back! read more

Horrible service, tried to use a gift card while spa is closed and they told me they only take credit cards? Are you kidding me, they may never open again and don't deserve to. Hopefully the wonderful esthetician's will find work elsewhere after pandemic and this poorly run spa will go under. Always had a bad attitude there, other the great Facialist's. read more

Please, whatever you do, do not shop online with them! Their customer service is awful. They lie to you, and then stop responding to you. They sent an order worth almost $500 to the wrong address without even requiring a signature for delivery. When I reached out to them, they told me (numerous times) that they will fix the shipping issue. Never heard back. Finally, someone called me back and told me that, in fact, they will not be doing that or offering a refund or replacement. Then they completely stopped responding to any of my emails. Took my money and ran. Awful, awful, awful! Stay away unless you want to be robbed and lied to. read more

This was my first time getting a service done at Rescue Spa. I've been buying the P50 lotion from the NYC location for the past year and have always had a positive experience when it came to interacting with the staff. They were always super helpful, giving me free samples to test, and always offering free consultations. I was super excited when I received a gift card to finally book a facial, since they are pretty pricey (average for NYC). When I called to book an appointment I just asked for a facial, assuming since I was a new client, I would have a consultation prior to my service, and the woman on the phone did not specify or ask which one I wanted. On my way to my appointment (15 minutes before) I receive a voicemail from the spa saying my aesthetician no longer works here, and that they may not be able to fit me in. When I arrived and checked-in, I asked if they could still take me and the receptionist had a bit of an attitude and was a bit passive. They were able to accommodate me, however they just gave me a standard facial without even asking or giving me other options. The aesthetician was super friendly and the facial was average, but overall, my experience was not what I expected. Like I said, the facial was OK, I've had better at lower price points and overall, had higher expectations for Rescue Spa. read more

I thought I couldn't love rescue spa more than I already do! But omg the new location in New York is gorgeous! It is clean and bright and everything one would expect from a glamorous Spa in NYC. All of the staff is really friendly and attentive. The front desk staff was able to answer all of my questions about products and made scheduling my future appointments easy. Even though her facials are well worth the trip, I'm so glad that my girl, Diana, is with the new location and so much nearer. She is literally the most amazing esthetician! She knows exactly how to take care of her clients, making them feel comfortable and getting them results. Before I met Diana my skin was so congested and dull. I had a lot of problems with acne and scarring that was awful. Diana single-handedly saved my skin. Between the facials and the products she's recommended (especially P50 1970!!!) my skin has never looked better! On top of great facials, I'm so excited for their hair salon! one of their stylist (Lana? i'm sorry i don't remember her name!) took great care of me during my consultation and has great advice on how to take care of my poor dry ends! I can't wait to see what she does during my actual service!! read more

This spa is great, except for the women in the front- they are unprofessional, rude and unpleasant to deal with. They don't know answers to any questions about facials or anything, really. I used to come to the spa every week for pedi/mani as well as to shop. They are a couple of blocks away from where I live so it would have been perfect. But thanks to the ladies, I won't be coming back! read more

I finally tried Rescue Spa & am looking forward to my next appointment! Maven did an excellent job of explaining the BioLift facial to me, so I was aware of each step of the treatment. She genuinely listened to my current needs and provided helpful input, including great product recommendations! The spa itself is clean, private, and spacious. The new receptionist who greeted me was a pleasure. I will be returning! read more

Had a facial here, paid 200 dollars for a very basic service, I don't understand what's the big deal about this spa.. it's totally overpriced. There was a blonde lady following me around the store and she needs to be educated on customer service. read more

What can I say. They truly Rescued me! My hairdresser cancelled at 2am before my 1pm appt so I was flipping out about finding the right stylist. Anna was so amazing and on point with would be best for me. I could barely think from stress of "can I trust this person w my hair" for a wedding I was in. She did. She also got me on for a quick make up sesh w Lola - who is the best in making my Asian eyes look the way I wanted. And last minute nail job I'm 15 min. I didn't have a lot of time but somehow they rescued me from my dilemma....in style. read more

A must visit every time I am in NYC. This is also when I restock my P50 Lotion. Great service and knowledgeable staff. I like how they massage and "slap" your face. read more

I really don't understand the bad reviews. The space itself is beautiful. I had eyebrow wax/tint with LIVIA, and I think she did a great job. She applied my tint, took it off to show me, and asked if I wanted it darker. Appreciated her doing that because other places just make it so dark, or get annoyed if you ask to go light check it and then decide to go darker. Super natural, and wax didn't hurt at all. Will be returning to her. Awaiting their addition of massages that the philly Location offers. Ladies at the front desk were nothing but friendly, and weren't pushy or try and up sell me, just asked if I needed any products or help picking out products. Appreciate and will return. read more

I have been coming here for a few years with Renata for the Bio-Lift facials. It's always such a relaxing environment worth every penny! Renata is amazing! She always recommends the best products and my skin has never felt better! read more

Can't recommend Rescue Spa enough, especially a session with Erica Massa!!! She is so detail oriented and gets to the root cause of what could be affecting your skin. I leave more glowing each time!!! She has changed my skin- night and day. I couldn't be more thankful! read more

Not worth it. You basically pay to walk into a pretty space. My facialist was below average, I had to finish my own extractions at home. I should have saved myself $150 and done a sheet mask at home. read more

I love this place ! Cristina did my facial, my skin looked sooo good! She told me not to put makeup on that day, I honestly cannot go outside without makeup so I was about to put foundation,,, but as I looked mirror I felt beautiful thanks to skin !! I've never had confident without makeup ! the space was beautiful, extraction wasn't painful at all. I will definitely come back to see her! read more

This is by far the best spa in New York. I had the "Fix-It-All" facial with Andrew recently and it was the best thing I have ever done for my skin. I have combination skin that goes haywire in the summer due to pollution in the city, and by mid July I was at my wits end. The treatment combined: a basic facial, microdermabrasion, a gentle peel, LED light therapy, and electric microcurrents. By the time I left rescue spa, my skin was the best it has ever looked: texture fixed, redness gone, pores clear, and blemishes magically wiped from my face. I have been to so many spas where eight products waited for me at the register and I was judged for not buying all of it. Andrew was not pushy with products at all! When the facial was done he asked if I wanted any product recommendations, and I said yes. Upstairs, he recommended a cleanser and a moisturizer, and only suggested a serum when I asked. He said to start with the smallest size, and to go from there. He was very knowledgable and subscribed to the ethos of "less is more". Since the facial, my skin has only improved. Due in part to the amazing treatment and also because of the great recommendations. I will be coming back for all my skincare needs and a more basic facial in the future (my skin looks so good I don't need the major overhaul next time). If your skin seems helpless, Rescue Spa will rescue you! read more

I was never huge into getting facials or using specific products (I would dabble with one thing then move on) because I never really saw the results I wanted. Until I was introduced to Biologique Recherche and Rescue Spa. I go in for a facial with Yulia every 4-6 weeks and my skin has never looked this amazing. Her recommendations for the products I need are priceless. When I tell people I'm 47 they're in absolute disbelief because they always think I'm in my early 30s. I love Rescue Spa for so many reasons. The atmosphere is inviting and cozy, the staff are so friendly and knowledgable, the aestheticians are extremely well trained and their advice is second to none. Treat yourself to Rescue Spa. You deserve it. You've earned it. read more

If you're reading this review, you're probably already considering booking an appointment with Rescue Spa. Just do it. It's the best decision I've ever made for my skin. I'm sure all of Rescue Spa's services are wonderful, but their facials are the crown jewel. I first sought out Rescue Spa because they're one of the few spas that offer Biologique Recherche products, but I fell in love with Rescue Spa because of the incredible service and care provided. Over the past 4 months, Angelina has completely transformed my skin. Upon meeting Angelina, she immediately knew how to address my skin concerns, quickly recommended products to overhaul my at-home regimen, and then she gave me the most outstanding facial I have ever received (if nothing else, go for the face massage...amazing). After just one facial and the change in my at-home routine, my skin dramatically improved in a matter of days and continues to improve. During each follow up facial, we adjust my at-home routine as needed and she addresses any questions I have. The services and products are worth every penny. Notably, Rescue Spa has done an excellent job ensuring that clients remain safe during the pandemic. From entry to checkout, it's clear that they have taken all necessary precautions--sterilized pens, hand sanitizer everywhere, etc. I highly recommend Rescue Spa and, specifically, Angelina! read more

This place and its products have saved my skin. I was introduced to RS when I went to purchase the cult favorite - P50 Toner. After a few months of use, I felt like I still needed help in perfecting my skin. I started my skincare journey by having microdermabrasion facials every 6 weeks with Shatelle. She is the absolute best and I would follow her to the ends of the earth!! read more

It's been two days since I got my first rescue facial. My skin is peeling off of my face and full of blisters/scars from extractions. It's still so chemically burnt that I can't even apply a light moisturizer without it burning. I splurged on the facial before a special event and instead got the worst skin of my entire life. I am incredibly upset and disappointed given the price point. I wish that I hadn't decided to go. read more

I stopped in on Sat to buy a lipstick. I didn't even realize that this is a full spa and salon! I started talking to Sandro, a colorist/stylist there, and mentioned that I was not happy with my highlights from another salon. He started telling me what he could do to correct it and he really seemed to know what he was talking about. Lucky for me he was available right then. He has just moved here from London. He corrected my color/highlights and he really DID know what he was doing! I loved my new hair. Sandro is also the absolute nicest guy. In addition to loving my hair I also love him! He is my new go to and if you are looking for a new stylist/colorist you should make him your go to also! The best. read more