We've had three great experiences with Rider's! They have a quick turnaround and fair pricing. We…read morehad yet another issue with our van and I briefly mentioned that we might sell it soon and I needed to chat with my husband before deciding on the repair. They called me back only a few minutes later advising that if we were going to sell in the next few weeks that we should skip the $1,000 repair and turn it into the dealership as is. We appreciated that they were looking out for our interest as opposed to trying to make money. Trust is something that is important to have in your auto shop and we are thankful for our experience thus far at rider.

We had some car issues after traveling across the country and I hydroplaned on a rainy day and hit…read morea wall on the freeway in Cincinnati. Mark, the owner, was professional and helpful. He fixed my car while saving me as much as he could on parts. It was a relief to find a local, small business that didn't try to rob me or jerk me around. I highly recommend Rider's Automotive.

My daughter has a temperamental VW Beetle. Ziegler's is quick with a tow, diagnosis, and is…read moreusually able to find cheaper parts. Great shop!

Jamie at Zeigler's Towing saved the day! My family was traveling from Cleveland, OH to Louisville,…read moreKY and we had car trouble just south of Cincinnati near Florence, KY. It was around 11PM on a Thursday night and after several unsuccessful calls to nearby 24/7 tow services, I came across Zeigler's listing and Jamie answered. Jamie was the only 24/7 tow services that was available as advertised. He was on location in about 30 minutes and quickly diagnosed our problem... he was able to tow the car and offered to take on the repairs next day. Meanwhile, we were able to rent a car from the nearby Cincinnati airport and continued our trip to Louisville that night. Jamie was very flexible on pickup and had our car ready to go on a trip back through Cincinnati on Sunday of that weekend. Professional, friendly, flexible, and fair pricing. If you're need of tow services or car repairs, I would highly recommend Jamie at Zeigler's.

I've trusted NRP with keeping my aging car going for well over six years at this point. This is…read morethe first garage where I don't feel like I was being spoken down to or that I had to second guess their estimates. I've gone to them for both regular maintenance and emergency repairs, and I've always received accurate estimates of cost and times. I feel like I've gotten quality service for my money, and have recommended them on multiple occasions.

Charged me over $140 for an oil change on a VW Jetta and was told it was because it's European…read morecosts??? Called local VW dealership and they charge half the cost for the same service. Also we were supposed to get free wipers via monthly special. Never received return call or response to email inquiry about cost or free wipers.

Had a nail in my tire which still had plenty of tread. Drove up without an appointment and they…read moreoffered the outside plug or the tire off the rim fix. Opted for the latter which is the better fix. They got right on it fixed and balanced in quick time. Very pleased.

I called the garage was told that they can fit me in anytime that day I showed up and within 30…read moreminutes I had my tires put on and a front wheel alignment The work was quality fast service very friendly and very affordable just want to say thank you and I'm sure I'll return for more service

If you live in the Florence area, do NOT use Bodies by Mikes. Due to their incompetence, they…read morecharged me $500 to have my car released to a different company. please see attached images of the calls out, plus the quotes with his forged date. After a car accident, they received my car on 8/18. I called on 8/19 to ask about getting some personal items out of the car, and getting a quote on the work. They said give us 2 days. I called again on 8/22 after not getting a quote, they acted like she had never talked to me, and that they will get me a quote by Tuesday. I expressed that I don't want to miss the quote because I know the storage fees start at that time. I called again Today, asking where the quote is. They said they didn't know I wanted a quote and assumed I didn't want to fix my car. Wtf?!? I've called over 3 times at this point, why would you ASSUME I didn't want my car fixed?? They transfer me to the owner. He says the front desk girls don't do quotes, and he never got a message from me saying I wanted a quote. It's not his fault, and I need to pay $800 in storage fees to get my car released back to me. After 10 minutes of going back and forth, he finally agrees to knock off 5 days from the storage fee. At that point, I just wanted my car as far as possible from their company, so I said to send me the bill and I will pay it. He sends me the bill 3 hours later, and he now has a tow charge added (even then they billed my insurance), AND has that he received my car on 8/13. They didn't get my car until 8/18!!!!!!!! I call him back correcting him on the date he received my car. He says he will review the cameras and call me back. An hour goes by, he emails me a new bill. Still towing added, with the corrected amount of days. I call my insurance company and ask for them to tow my car somewhere else. The new tow guy calls and says he will be there at 5:05, and he will ask Bodies by Mikes to stay there the extra five minutes to get my car. They told him absolutely not. He calls me and lets me know he will be there first thing in the morning. I say that's fine, I'll go ahead and go make payment on their fees. The office ladies were absolutely rude. Told me they weren't sorry for what happened and added an extra day of fees because they won't stay for the extra 5 minutes. I paid the fees and informed them that it will be towed in the morning, and to release it directly to him. I am beyond pissed. I would have moved my car the SAME DAY of the accident if they had been upfront with the fees, and would not have given them grace on taking so long with the quote. I figured they were a busy small business and was okay with it taking a while. I didn't think my messages weren't being given to the owner, since I was calling THEIR PHONE NUMBER. I would rather dump my beloved car into the Ohio River than ever let them touch my car again.

Terrible place, I chose this place on bad instinct from other reviews. First I'll admit my vehicle…read morehad a significant amount of damage, but with that said, they first tell me the tow charge would be $125, I agree, weeks later they email me the assessment bill which they charged $225 for the tow, and have now had my vehicle almost 3 months, I didn't want to be rude and pushy so I would give 2 weeks at a time before calling for a status report, every time for 3 months now, I was told the same thing. Finally I decided to physically stop by, to find my vehicle in a garage like storage still with no bumper, and visibly little room around my vehicle for any work of any kind. My vehicle is still there, I'm still waiting, still hearing the same words. Do yourself a favor and save yourself of this regrettable decision.

I'm really disappointed with my experience here. I was originally told my car repair would take…read moreabout 3 weeks. After that passed, I was told it would be another week... then another week again. At this point, they have had my car for over 2 months with no clear completion date. What's even more frustrating is the lack of communication. I have not received updates unless I call them myself, and each time I do, I get a different timeline. It feels like my car has just been pushed aside with no urgency. I understand that delays can happen, but keeping a customer informed should be basic service. Being repeatedly told "next week" with no follow-through is unacceptable. I would not recommend this shop if you need reliable timelines or consistent communication

Buyer Beware - Proceed with Extreme Caution…read more I strongly advise against doing business with this dealership. While the initial buying process was fairly straightforward and the sales associate, Mamadou, was pleasant to work with, the experience quickly took a turn for the worse after the sale. I purchased a luxury vehicle, and upon arrival, I discovered several issues that were never disclosed. The passenger-side mirror was damaged and taped -- a detail conveniently left out of the online listing and photos. The Carfax only mentioned a single rear-left accident, so this additional damage came as a complete surprise. When I raised the issue, management refused to resolve it unless I paid extra. The car also had roughly 700 more miles than advertised. To make matters worse, despite being told the car would be detailed before pickup, it was in poor condition -- with stains on the seats and air vents, missing floor mats, and only one key provided. But the most alarming part came just days after the purchase: the check engine light and several other warning lights came on. When I contacted the dealership, I was given the runaround and eventually transferred to someone I had never spoken with before who claimed to be the "manager." His response was dismissive: "We can't fix that. You didn't buy a warranty, and we didn't offer one." What they failed to disclose -- and what I later discovered -- is that this same "manager" had been personally driving the car prior to the sale, which likely explains the mileage discrepancy and strongly suggests he was aware of the vehicle's condition. Selling a car "as-is" does not give a dealership the right to misrepresent its condition or withhold critical information from buyers. I'm writing this review because I know how hard people work for their money. If you're in the market for a used vehicle, look elsewhere. For comparison, I had a great experience with Cars of Kentucky -- a dealership that was honest, transparent, and professional from start to finish. If you still consider buying from this dealership, I highly recommend requesting a full, detailed video walkthrough of the vehicle. It may save you from a costly mistake -- especially if you're traveling from out of town like I was. You've been warned.

New to Northern KY and AC failed on 2007 Honda Odyssey minivan with 347K miles. Work near this…read moreshop in Toebben Dr industrial park. From outside this shop appears to only do commercial diesel work, like semi trucks and some box trucks. Entered with intention of getting recommendation for a nearby shop good with automotive AC repair. Dustin informed me they work on cars too and anything mechanical and would be happy to take a look. Dustin called a few hours later with reasonable parts and labor estimate to replace compressor. Vehicle now repaired. If you work in the Toebben Dr industrial park, you can't beat the convenience of dropping your vehicle off for repair at Bob & Harry's Garage South.