Rooter Alert has been an amazing company to work for us. We had roots invade our main sewer line and back up sewage into our newly purchased house in Santa Ana in 2017. They came, put a liner in, and did a fantastic job. Flash-forward to 2020. We had sewage coming out of our clean out pipe and they came back to investigate. Their liner had help up excellently, but the roots had diverted and broke the saddle & the mainline on the city's sewage that we were connected to. Instead of charging us nearly $13k to fix it themselves, Tom & Rooter Alert have a great relationship with the city of Santa Ana and were able to call them for us and get them to come out, dig up the main road, and fix the issue all in that day at no cost to us. Talk about fantastic service and help! We really appreciate all the help and work Rooter Alert has done for us and highly recommend them!!!! read more

I'm writing this review on behalf of BioSpa, we had a sink that was causing an obnoxiously loud noise for a little over a week. Ben was our technician and he was super professional, helpful and quick. Thanks for the great service! read more

I had a drain issue in the kitchen sink. Called rotor alert and the guy came out try to unclog with snake he could not. He ended up saying that they need to pressure jet the pipe to unclog whatever is down the drain. Scheduled another appointment and three guys came over. They started chipping through the pipe until finally the sink started raining however my wife came from downstairs and she said that there's water dripping from outside the eaves. The guys go on the side of the kitchen and noticed literally a water flooding from the side of the kitchen wall. What could happen was that with the pressure the pipe in the corner broke and started leaking anyway the main guy quoted me a price and the total ended up $450 to fix the problem. I agreed he started cutting that elbow and all of a sudden he dropped the whole pipe he could not retrieve the pipe that he just cut where the elbow was. Now he had to go downstairs and look for the pipe that he just dropped through the ceiling to connected to the upstairs sink. He had a couple of gizmos with him and he said we need to cut from this outside and he marked where he wanted to cut to retrieve and push up that pipe. Guess what as you see in the picture he cut from the outside he had nothing but wood he could not find a pipe. Now I have a huge hole in a custom home with custom stucco color that this guy just cut through and he cannot find the pipe. At this point I told the guy we are done cutting. I called the secretary and told her what happened and wrote the owner an email with pictures which he never responded. read more

See all

Ontime, good communication, polite, and knowledgeable. My washing machine drainage was backing up. I explain the situation to the plumber and he knew exactly what to do and put the washer through several cycles to make sure the issue was fixed. He was polite and helped me move all items that were in the was of the main hookup. I will be using them again when needed. read more

Rooter Alert gave me a quick, fair estimate, completed the work on time and as expected, and proactively kept me informed about progress when waiting for city permits and approvals. I'd definitely call them again for plumbing work. read more

Mario is awesome! He was really polite, thoughtful, did a thorough examination of our plumbing issue, and resolved the problem. Wouldn't hesitate to recommend or call again! read more

I had a really positive experience with this company. A cracked pipe that required a smoke test (which many other companies do not perform) was necessary to find out the source of the sewer gas leak coming from my kitchen sink. I called on Friday and was scheduled for the soonest time available, which was on Sunday. The plumber arrived and got to work immediately. He was able to locate the crack in the pipe and I was given an estimate as well as a day/time that it could be fixed. The same plumber was dispatched to fix the pipe Tuesday morning. So far, I have no sewer gas smell and as of right now the problem is fixed. I appreciate a company that recognizes a problem and is quick to schedule and fix the problem. read more

This is an update. I am slow at giving yet another great review to this company. This activity happened in April of this year. I have had a long and hard year, so it's taken awhile to get this review up. We were told we had to vacate our home of 20+ years and in turn we had to remove our refrigerator and our washer/dryer, and put them into storage. Rooter Alert showed up on time and ready to disconnect our frig and our washer and dryer. It happened so fast I didn't even know they were done. They were once again, reasonably priced as well. I will continue to call the honest workers at this company. read more

So I had these guys come out while I was in Escrow to stick a camera down my sewer line and check my water heater. I was told the water heater needed to be replaced (not surprising, it was in rough shape) and a wye fitting and 3 feet of pipe in my sewer line needed to trenched out and be replaced. I received a quote for this and after closing escrow decided to give them my business, big mistake. We scheduled a Tuesday for this to be taken care of. At the time the AC was broken and I still lived 30 minutes away. I showed up at 8am as planned, sat in 100 degree heat and after a couple hours decided to call them. Got some excuse about having trouble with the permit because the city required the owner to pull it, they would have to reschedule. So why was I not notified of this? No call, no email. We reschedule for Monday, 2 weeks later as I was getting the house tented the week prior. Monday morning comes along and I get a call at 7:30am from the owner saying they can't show up, some guy broke his foot...Ok, sh!t happens, lets reschedule for Wednesday. Tuesday morning, city inspector shows up, "umm sorry they didn't show yesterday and obviously didn't contact you". I notified him they are coming Wednesday. Later that evening, call from operations manager, saying they can't come Wednesday, too many guys on vacation etc etc. At this point I had been living in the house for 5 days, with no water heater (gas company red tagged it). He said he had to reschedule for Friday but would try to get a guy out for the water heater on Thursday, saying he would call me back to let me know or not. "ok thanks". He never called back, starting to see a trend here. Thursday morning, plumbers show up! I was not expecting them as I never received a confirmation call. Lucky for them I work from home that day. Water heater installed, they finish and leave trash saying they will be back tomorrow to trench the front and get rid of the trash. Friday, no show. No call, no warning. At this point my patience is shot. I call them and am told that they scheduled me for Monday. Who was going to tell me this? At this point we are almost 3 weeks past the original service date. I decide to cancel the trenching, I'm a patient person but this is too much. I never have written a review on yelp but these guys deserve my first one. TLDR. Got canceled on or no showed 4 times. If you value your time do not use these guys! read more

Wow! I had the best customer service experience ever. One of our toilets were backed up so we called our home warranty to put in a claim. Rooter Alert was assigned to our service call to repair our toilet. I had the pleasure of meeting Mario P. And his partner Luciano. They were professional, great communication, friendly, helpful, thorough and made me feel respected and appreciated as a customer. We will definitely contact Rooter Alert for any future plumbing needs. They even showed me live video feed of our plumbing to show me where tree roots were starting to affect our plumbing and gave us a dvd with the video footage from our plumbing. Super nice and I just can't explain how great of an experience this was for me. Such polite and professional men. God Bless them and Rooter Alert. It's son nice to know such great people and companies exist. read more

I just had an appointment for an inspection - your employee Randy came. He was EARLY(!) courteous and quickly inspected by sewer line. He found NO leaks - I was sure there was a problem! Your honesty and professionalism are greatly appreciated. Thank you! I will recommend you to others, and call on you in the future when I need plumbing services. I am impressed! read more

Called Rooter Alert upon a recommendation from a neighbor and Angies List. They came out on a Sunday at no extra charge. Scheduling was easy and Mike called back to confirm the arrival of their plumber. Randy came out to unclog a kitchen drain that was completely clogged after another plumber had tried to unclog it and made it worse. The other plumbing company claimed, after using their "hydro jet" that I had a break in my pipe and would need a $1900 job to cut through my wood floor and jackhammer the slab ( I didn't see any camera pictures, the guy just held some electronic thing that made a high pitched noise over the floor and said "this is where the break is). I do not have a clean out, so Randy had to get on the roof and use the vent. He worked for about an hour and the sink did not fill up continually like it did the day before when the other plumber was using his "hydro jet" Suddenly the sink cleared and the wonderful sound of water clearing the pipes was heard!! I asked about the claim for the broken pipe and Randy said there would be muddy water coming back up. No muddy water was ever pulled up and the sonar unit the first plumber used to "confirm" the leak only located the pipe!! Very happy with Mike, Randy and Rooter Alert! read more

Your guys were great! Did a great job descaling the cast iron sewer line in our church basement! Saved us from having to dig up and replace the sewer line. I highly recommend Rooter Alert!! Pastor Jim Maines read more

Really great, honest and professional company from top to bottom. I used them for hydrojetting a while ago, they did the job perfectly, as scheduled, didn't try to sell me anything else than what I ordered. The lady on the phone does a super great job keeping you updated and / or scheduling your services for a convenient time. I recently had another trouble with my main line and it was covered under their 1 year warranty from my previous service, they honored it and did a great job once again. I will use these guys for any plumbing service without any hesitation. These guys are great. read more

I bought their offer through Angie's List. Rooter Alert failed to show up twice. The first time, they called me at the original appointment time saying the technician was sick. I understood and give them a second chance by rescheduling. The second time, they called me after being 1.5 hour late that they needed to cancel the second appointment. The next available appointment was not until a week after. I took two half-days off sitting at home expecting Rooter Alert to show up. They promised that their manager Gary would give me a call back the next day which I never received a call. Terrible contractor. Do not bother! read more

Wow. We've lived in a third floor loft in a condo for almost nine years and the plumbing has been a nightmare. The washing machine and dishwasher back up into the kitchen sink and overflow through the ceiling of the unit below. We've had countless plumbers and rotor rooter companies out to snake through the pipes. The problem abates for a few wash loads and comes again until it builds up and we have to call someone else. This time it was a coupon from Angie's list. When I called to set the appointment with Rooter Alert, they asked some questions and based on my answers made it clear there would be an additional $75 charge depending on access. Still, it was less than I'd paid in the past for no results. Dino showed up on time, fully equipped, fantastic attitude, and assessed the problem. Indeed he'd need to charge the $75 but made certain I fully understood why. When I agreed, he went to work with his camera and other tools. It took nearly two hours to locate the problem debris and push it into the main drain where it would wash away. I'm convinced it's been clogging the line since the day we moved in. I ran a load of laundry and the dishwasher and fir the first time ever, it didn't sound as if the kitchen sink was going to explode and no water backed up into it. When he was confident everything was working properly, Dino cleaned up as if he'd never been there. Finally, I have a go-to plumbing source I can trust. But Dino did such a great job, maybe I'll never get to call them again! read more

Rooter alert came out and said the job would cost $1300 and I would have to wait two days. I had another licensed plumbing company come out and they did the exact same job the same day and they only charged me $275. Please shop around, this company overcharges! read more

Harry was the best ever!! Super informative, kind and helpful and very respectful. I definitely will be doing business with this company again thanks to Harry. read more

This company quickly sent out an experienced and knowledgable technician to assess my new home's main sewer line. He gave me peace of mind that we didn't have any issues and further explained everything he saw through the camera. He was able to answer all of our questions and the company's receipt/invoice included notes from his visit, which I will hold onto for future reference. read more

I had Rooter Alert come out to unclog my sewer line, but my house predates the sewer clean out code and it was over 75' to the sewer and Randy gave me all the options and costs and I chose to install a clean out myself and he located my sewer line for free which I really appreciated, and once I did Randy came back promptly and cleared my sewer line. Very professional thank you. read more

these dudes cleaned my pipes. and by cleaned my pipes, i mean cleaned my pipes. we are a hillside property and have a drain that every two years or so slows down. we have had it blasted many times, over many years as it leads to the main sewer line. what i have heard from all the neighbors, is that they have similar problems and that all their plumbing people have indicated that root clearing is a maintenance issue you actually need to address every year or two. afterall-- roots grow back! (but i know there is some new "liner" you can inject in the pipes, to re-line the pipes and seal cracks / root passages). anyway i got a deal on angie's list from rooter alert for hydro jetting to remove clogs and roots. it was $211. prior to that, i had a quote of literally $1,250 from another plumber i had used -- and trusted. and i still do trust that other plumber BUT... i was having heart palpitations at the thought of spending $1,250 to hydro jet. i know one neighbor had paid $500 with his plumber plumber for jetting, another paid $1,750 with a different plumber. these quotes including my initial $1,250 quote from a third plumber were just so wildly all over the place i decided i had to do more a little more research and digging. so- that's how i found this deal. rooter alert had quite quite good reviews and so i gave them a try. they had to come out 2x because the first time, the equipment was too big of the pipe we were clearing. they btw have a big rigged out truck that has all the equipment and it is serious stuff! not like a little roto rooter man coming with a snake. anyway the second time they came with a crew and some smaller equipment. they had scopes, you could see as they stuck it on down the line all the roots and junk in there. and then they bored and bored and bored away at it. they did pull out a few handfuls of gobs of roots. certainly enough of a tangle that they would impede water and whatever else is going down the line. this was about 6 weeks ago and so far, the line has been FINE! i do believe in a year or two i'll have to get the line cleared again as roots return, but i thought they crews they sent were nice, professional, and serious about getting in and out. so far, so good... and would definitely recommend. read more

Mitch and Mel were great. Very knowledgeable and professional. They did a great job and are both an asset to your company.

I do not recommend their device , I had two times appointment and they cancel on me , two days was waste because they do not care about people time . I talk to manger he said he is going to call . read more

Solid 5 stars for Mel. He came to fix what the other guy from the same company's sloppy work. Now I know the difference between excellent work and really bad one. Although it was upsetting to reschedule of one of their employee's half ass job, at least the manager, (Gary) was very professional and accommodating to fix the issue. Hence four stars though the job had to be done three time to get it right. Ask for Melvin, he'll get it right at first time every time. read more

Quick scheduling for voucher bought on Angie's List to inspect and jet sewer connection from house to main in street; rescheduled when they had an earlier opening. Guys arrived on time, were professional, clean, efficient, and thorough; they explained what they found and what options I have to deal with it. A+ experience. read more

Very unreliable and unprofessional, DO NOT use them on home insurance calls because they will never show up and will keep you waiting for days if not weeks; they actually moved from Costa Mesa to Riverside... read more

Joel Siperek and George were a godsend! I called AHS with a plumbing stoppage and received the best service ever with Rooter Alert! Joel also assisted with an affordable plan for avoiding continued plumbing issues. This is crucial for those of us disabled seniors on a fixed income. Call Rooter Alert first before wasting your time with other plumbing services. Jaclyn, a very sweet, delightful and helpful young lady, will provide wonderful phone service through every step for your plumbing emergencies. Your emergency is handled with great care! This is much more than 5 star service! read more

Got their $275 hydrojet/camera service on Angie's list. They were out at our house same day and fixed our main line issue that other guys could not seem to fix (and we had already paid them $800 at this point, and they were looking for more). Not to mention these guys fixed it in about 15 minutes and the other plumbers we were working with had been back and forth to our house with no success over the past several DAYS. I should've just called these guys from the the start and saved myself a lot of trouble. read more

They worked very hard to clear a drain that a different company couldn't clear. I am very thankful, they saved me from having to break up concrete and replace ! Thank You Rooter Alert. read more

BEWARE! Don't believe what you hear on their advertisement. Hired them to camera a drain and they quoted me a price, came out and of course, discovered more work that was needed and NEVER received my DVD from the original scope. Should have been my RED FLAG. Most of us are not plumbers and you want to trust. ADVICE! ALWAYS PLEASE take a step back before proceeding with any suggested work unless you have an emergency. Get other bids. I believe we paid too much for the services provided. Tom talks a good talk and the honesty line of crap is that. This company gave me a quote and before I gave the go ahead they scheduled the work and were showing up at my doorstep the next morning. In speaking with Tom with my concern, calling the night before to call it off and the morning of because I didn't want to move forward. Tom spoke to me as if I was dam if I do and dam if I don't as he had his guys on the way. He talks the talk and just keeps talking so you don't talk yourself out of doing the work as he doesn't let you get two words in. The field men pushed added work, of course, more money. I will know now to ALWAYS stand my ground. In addition, they want to charge an additional for a scope of work that was needed, so why not include it in the larger project service with it? I know why, to get more from $$$ your customer. read more

Updated 10/14/16 I was contacted by Rooter Alert with an apology. They were going to refund the whole $50.00 and I told them I had no problems paying for the new trap which they said was $12.00. I just wanted to be fair. They said if I removed the bad review they would give me all the money back. So was the phone call I recieved driven by the bad review or they just wanted to do the right thing ? . As for the Water Heater estimate they gave me of $1700 dollars and the confusion of what it covered they said they would cover all water lines water valves and gas lines with a 10 year warranty instead of the 6 year. I told them I had quotes for 6 year warranty with all the same parts they were giving me from $1000 to $1200. I cant trust this company as I don't think Honesty and Integrity is something they practice as they claim. I'm not taking the review down. As I think their motivating was to have a good review and not to the right thing read more

Companies/people like this make giving reviews worthwhile. I had already reviewed them for a service they did for me on Angies list, but what happened over the weekend just shows how great they are. I wish I could give more than 5 stars. This past weekend, I woke up to about 4 inches of brown, stinky water in my bathtub. I immediately called them thinking it might have to do with the service they previously performed on my sewer pipe (it wasn't). On top of that stress, I had to leave for the airport in about 2 hours. They said their guy would be there by 9. He showed up on time and got the camera and started checking things. Then I had to leave. I made sure he didn't need to get inside the house and if he was still there when my roommate got back, he could talk to her and she would help. The rest of this story is from what my roommate told me She got back and he was still there. He told her that it looks like it was the city's line that backed up and since our pipe was the lowest, we got all of the backup coming into our drain. So he called the city and waited for them to get there. When the city got there, in typical city fashion, they said it wasn't their line. But the rooter alert guy (I'm so sorry I don't remember his name, but please tell him what a great job he did) basically told the city (in my mind) "Ohhh helllll nooooo"....and then went and showed them what was up. The city guys came back, apologized to my roommate and said it was their line and they would fix it. The fact that he stayed and argued with the city on my/our behalf is amazing to me and not many people would do that, especially with other jobs lined up after mine. So thank you so much! You guys are amazing! read more

These folks fixed our leaky sink with a fair and well done new install (faucet and garbage disposal). Their prices were reasonable and the work was done quickly and with no fuss. Give them a shot. read more

50 year old house and stinky wet patch of ground near lot line where county sewer lurks - uh oh! Main problem was steel rod used by landscapers many years ago - was driven through sewer pipe in the backyard. Additional problems discovered: lack of clean out fixture to give the plumbers access, and the saddle connection to county 8" sewer pipe was degrading. So, we had a clean out installed (lots of hand digging), and replaced the 15' of pipe from the steel rod damage down to and including the county sewer connection (the top of the county sewer pipe was 10' deep). The Rooter Alert people were prompt, skilled, polite, hardworking. read more

this has to be the most professional company I have dealt with in a long time. Prompt, friendly and professional. Would definitely refer them to others. read more

could not provide service today for emergency plumbing problem. I even bought the coupon they say is worth 80.00 and you pay 8.00 ... So that was a waste, and i read other reviews that said they would not hire these people AGAIN. read more

UPDATE #2 05/08/14 Just recieved a call from "Tom the Owner" asking if I could 1st, CHANGE MY REVIEW on ANGIE'S LIST, and then 2nd, ASKING if there was anything he could do to make me change my mind. YES, BE BETTER THE 1st TIME..... AFTER THE FACT is ONE TIME TOO LATE. He also blamed Angie's List again for the confusion.... oops, if I hadn't called your company prior to purchase, I might have let you get away with it. Now read the rest of the review and see if you can understand WHY THEY HAVE AS GOOD A REVIEW RATING AS THEY DO.... they cheat by challenging ALL NEGATIVE REVIEWS, and then when that doesn't work, they call 6 months later to ask you to do something against the rules. (the call today) LYING CHEATING LOW LIFE SCUM. Should you use them after reading this, and you get what you paid for. Good luck to you and your pipes and your wallet. For clarification of the below, when I asked to speak to the owner at the time of the initial dispute, I was told that that was not possible. You need to learn to hire better people, or train them better. Sorry Tom, too little, too late. ~~~ ORIGINAL COMPLAINT - NOW MADE WORSE by the ABOVE ^ ^ ^ I purchased a coupon from Angie's list for a Drain Clean and Video Inspection. I actually spoke to the company the same day, PRIOR TO PURCHASING THE COUPON, and told them my plans to use the coupon in LANCASTER OR PALMDALE. NO PROBLEM, I was told. I purchased the coupon. A few weeks later, when I went to use the coupon, they wouldn't honor it, saying that they didn't service that area and to contact Angie's list about the next steps for a refund. Boo! ~~~ UPDATE #1 the "Angie's List specialist" from the company apparently challenged the validity of my complaint. I have since had the review replaced on Angie's List with additional info. The "specialist" Debbie did contact me, but never offered anything to make me happy, she apparently was only trying to do damage control, and apparently she is very good at it, so if you don't see enough negative reviews here, understand that this company has the money to hire a full time EMPLOYEE (not a contractor, I confirmed this with her) to deal with negative reviews AND I'm guessing she also contacts "happy" customers to write good reviews, because they seem to be pouring into Angie's list near daily. read more

Thank you Rooter Alert ~ I wish I had an electrical company that I could depend on to provide prompt, quality service for a fair price that you do! It's bad enough when something in your house needs repair, but when you have a people whom you know will take care of the problem and not take advantage of you...it makes it a little easier. I definately recommend Rooter Alert. Thanks again! read more

Had them come out to do a sewage inspection with DVD on Friday. While the ladies who work in the office are really good about answering the phone, and the inspection was inexpensive due to the Angie's List coupon, they are horrible otherwise. They gave me a window of 9 am - 12 pm, and called the day before to confirm. Noon rolls by and I still hadn't heard from their technician. We call into the office and they say they couldn't locate Omar, and that they would call back in a few minutes to give an update. Fifteen minutes later, we called again just to see what was going on (we were working under a serious time constraint), and they said he would be there in 20 minutes or so. Omar didn't show up until 1:25 PM. He was there for probably no more than 20 minutes max. So here's where the real NIGHTMARE begins. When he was done, he gave my husband the DVD, said that we needed to hydrojet to clear a blockage and that there was a crack in the pipe that needed to be fixed. Quoted a special Angie's List price of $1,145 in total for those services, but said he would follow up with a quote via email. No email that night. I call the next day, Saturday, and spoke with someone in the office, and she said she would send the quote once she saw Omar. I gave her my email address just to make sure they had it. Next day rolls by, still no email. I followed up, again, on Monday, spoke with another lady, and she said she would email it, and said the problem was that they didn't have my email (!). I gave it to her (again) and emphasized that I needed it that night - ASAP. It's Tuesday (four days after the inspection), and I called again because I still not have received anything. She said Omar was out yesterday, but was in today (didn't bother to mention that when I spoke with her), so said she would send it today. It's 5:30 PM, still nothing. I've never seen people throw away business like this. We're hiring another company to come out and do the work, and our real estate agent has put them on their do not hire list. read more

They are so honest and effective! This is the second time I used their service. The first time I asked them to come out and do the whole sewer line and they said I didn't need it, just a single line clear. They saved me hundreds. This time I did need it. They were right on time, fast, and less expensive than others. I had them look at a pipe I was worried about while they were here. They gave me bad news that it would be a big job if fully done, but suggested ways that I can safely wait until I do a remodel and save it. read more