When my standpipe backed up about a gallon of water I called rooter guard on a Saturday. It was not 59.00 as she said, "unless they have to move something". The worker was pleasant but before he started snaking the line he mentioned the descaling of cast iron pipes. At the time I believed what he was saying. I'm not denying it seemed strange he mentioned it so early on as he hadn't snaked far. At ten feet he claimed he hit an obstruction and felt I would do well to have a supervisor come out with a camera the next day. I agreed. So I paid 250.00. It would have been 199 to snake ten feet with no results. So the next day he returns with a colleague and I did see corrosion in the pipe and water sitting further down into the garage - I live in a condo on the slab. They said they could do it and "descale" that day. It was 2350.00. I said no I need to check with my board as it's a common area pipe. The pipe is 40 years old and at this point I believed all I was told. As Treasurer of the HOA I had to do my diligence and called our plumber who said for 2300 he could replace all the cast iron. Don't do it let me send my crew out. So they came out today. They snaked the teen feet but pulled out some sludge and continued another 25 feet which was now deep in the garage. We opened the pipes and we snaked 45 feet from one pipe and another 45 feet with the snake on another pipe. Then we hooked up the hot water and flushed the debris into the sewer line The cost was a fraction. My plumber Mike has always been reliable for decades and we saved over a grand or more just snaking. I come from a plumbing family. We had over 30 trucks in Monterey County and I remember the horror stories of some roto rooter franchises having their plumber carry roots in their trucks and show them to senior and insist they need new pipes. Just like a mechanic you have to trust vendor and plumbers are paid commission to sell sell and sell! Clearing clogs doesn't pay the bills and while I liked the guys who came over it would seem the selling of the descaling was unnecessary. Obviously a 40 year old cast iron pipe will have corrosion but some of that came offer with the snaking and the issue was solved today. I paid 250.00 and the snaking lasted less then 30 minutes. My plumber today was there for 3 plus hours but everything is fine - and it cost a lot less then 2300.00 For that much I could repipe all the cast iron from my unit to the garage to the sewer which would be more logical. I cannot recommend this vendor. read more

This is the 4th time I've had to post this review. I've had 2 different interactions with this business at both of their locations. DO NOT, under any circumstances, trust this company and don't get lured into their $59 scam either. If it sounds too good to be true, it always is. This company pays people to write 5 star reviews for them! Look at the content of the 5 star reviews and see how specific they are. You can just tell they are fake.. If I could give this company 0 stars I would. The first time I posted a review, they contacted me within 10 minutes trying to get me to change my review. This company is the worst and I'm an owner of multiple properties in LA and have dealt with all types of roto rooters and plumbers. If you do take the time to filter through all the other 1 star reviews, you will notice that they say the same things as me. Most if not all of the 5 star reviews they have are people who are paid to post reviews for them. It's so obvious in the content. This company is running a HUGE scam and I will be calling Yelp headquarters to shed light on it and will also be taking them to small claims. To give you a little bit of background for my reasoning behind this, I used them for a particular rental property where I had a mainline issue. I always just had it snaked before and the problem was solved. They said it was bigger than that and that the snake wasn't working, so they recommended a hydro jet and camera inspection which I foolishly agreed to. Long story short, because of their hydro jet, one of my ABS pipes burst that was completely unrelated to the main line problem and that was also very new plumbing, so no excuse there at all. It flooded a bathroom and ruined all the drywall and plaster so I had to redo that entire bathroom. I'll be suing them for damages to that as well. Then they said that to fix my sewer line issue would cost me $3800. I had enough of their high way robbery so I had my contractor come with his guys on a Sunday morning to solve the problem for $1200. A few months later, I had a mainline problem at another property that has historically never had any major issues. I decided, just for fun, to call this company and see what kind of bogus they would come up with this time. Sure enough, they didnt disappoint and followed their formula and told me the snake didn't work and that they needed to run the hydro jet and do the camera inspection to see what the problem is. Harry the manager is a liar and Raymond the owner i read more

Rooter Guards technician Oscar is a godsent hero... My sister is currently going through a very rough time, having found the end of a 6 year relationship. Our family lives across the country, all she has is myself and her innocent dog - Willow. Trying to be a good brother, I let Willow out to pee while she was at work. Willow doesn't like men, and for some reason she really doesn't like me. But I'm no stranger to this news, therefor I had her on a lease while she did her business... along side my loyal companion Benzo who was off his lease. As we approach the porch to get everyone inside, I unlock the door and take Willow off her leash, she then proceeds to run... and run she did. For 2 miles Benzo and I are running down Camarillo St, in and out of the busy road, just trying to keep up with Willow. She is increasing the distance between her and the barefoot bounty hunter (me) pursuing.. I am screaming at everyone she runs past to "GRAB HER, CATCH THE DOG PLEASE!" but no one comes to my aid. I see Willow get further and further ahead of me, while my dog falls behind and my internal gas tank runs close to E.... hope is fleeing.... *tires screech* A man in a van yells out "I'll get her bro, I"LL HELP! " as he speeds off in front of me... Willow takes a corner, and my dog stops far behind me... I am forced to choose between losing my dog to keep up with Willow, or lose Willow to grab my dog. My heart breaks as I decide to pursue Willow. (Thankfully my dog catches up)... "Over here! I think I got her!" Mr. Oscar yells from a parking lot. "She's in this corner, walk up slowly." I sneak up, and grab ahold of Willow. Thank god.... Thank god this man / hero was around and decided to take it upon himself to help someone in desperate need when no one else would. Because of him my sister doesn't have to go through another heart break tonight, and I don't have to resent myself forever for being negligent enough to lose the last thing my sister has to hold on to. If you're reading this sir, Thank you. Bottom of my heart thank you. If I ever need plumbing services I will never consider anyone else, you got yourself a few forever loyal customers! read more

I truly loved working with Rooter Guard. It's elusive an organization that has numerous 5-star surveys. I worked with development and pipes organizations sometime recently, that is the reason I was wary at first. It was anything but difficult to call them, and they have fantastic client benefit. They attempted to work with my timetable, which they did truly incredible. I was extremely rushed and frustrated from another rebuilding organization that I called earlier, as they couldn't analyze the issue plainly and they backpedaled and forward with it. Rooter Guard then again sounded sure on settling the issue. They sent Ned with a couple of assistants, and he could analyze what the issue sufficiently snappy. The issue was with the zone deplete. Ned reached field director to come and run a camera to perceive what was happening. Following 30 minutes the supervisor landed to he ran a camera. He demonstrated to me the roots in the line and said that a link couldn't clear it, as there was an excessive number of roots inside the line, and prescribed to trade the whole zone deplete for the best outcome. I needed to give a long haul answer for the issue, not to have them back again in a couple of months, so I chose to have everything supplanted. The folks began dealing with it immediately. They burrowed the yard range and expelled the old pipes by supplanting them with the new ones. I was supposing it would require longer investment, however, the folks worked truly hard and they completed it speedier than was guaranteed. Superb employment and no wreckage abandoned. The cost was sensible also. Presently I know why they have more than 100 five-star surveys. They have truly earned them, no uncertainty. Awesome administration at an incredible cost. I firmly encourage to utilize them and I will prescribe them to my loved ones. I want to thank Rooter Gaurd so much, they truly are a lifesaver! read more

If 0 stars were an option, that's what I'd leave. We get a routine snake drain about once a year to avoid any issues in our shower, sometimes it can start moving a little slowly so we like to get in front of it. We had scheduled a technician with Rooter Guard, he was meant to arrive between 2 and 4pm... he arrived at 730pm. Shower was in what we'd call "normal working condition" and as soon as the technician was done the appointment, the shower would not drain at all. Within an hour appointment, he actually made things worse, leaving the shower unusable. He said the solve was to use a descaler, which he could do, for an additional $2500 (mind you, this was meant to be an $80 service appointment). We pushed back and he left. When we called the Rooter Guard office to ask for additional support and a new technician to come out, they tried to send the same person out, said we in fact broke the drain, and didnt offer any kind of help. We ended up calling ROTO-ROOTER, who came out immediately and charged us $400. They were beyond helpful - night and day experience from the former and charged us nothing for the visit. We will be sending the bill for the work to Rooter Guard, but I think based on previous reviews it's clear they were trying to rip us off and I can guess what their reply will be... Stay away from Rooter Guard - we called them to help with a basic, routine, appointment, and not only did they leave a huge issue, try to overcharge us, but were absolutely 0 help in trying to solve. Do yourself a favor and read the other reviews here... there's far more than there should be. read more

Being a first time home buyer, you don't realize there is so much that can take place that is out of ur control. My family and I moved into our home and 2 days after tying to do laundry with brand new machines and a reconstructed home, my washing machine overflowed. I contacted rooter guard. Johnny came out. He tried to snake the line and got some substance to come out of the drain but noticed the snake wasn't going through it. He changed the blade , once again it wasn't breaking the clogged line. Jonny inserted a camera and saw that the line had a large back up and recommended a descale. He contacted Mike from their office and a descale was completed the next day. Once the descale was done they took out about 4 ft of blockage. Thank you so much Jonny and Mike. Trying to complete a reconstruction during COVID has been one of the most stressful things I've had to go through. Finally being able to move in, our family wasn't expecting to have other issues. With 3 little kids in our home , laundry is a huge necessity. If it wasn't for Johnny and Mike I would still be struggling to figure out how I was going to complete my laundry. Highly recommend this team, they go above and beyond for their customers, very professional and take pride in their work. read more

We had a kitchen leak. I called several companies that day. Thy came over and gave an estimate. Both prices were a way too high so I felt like they were trying to upsell. One of my friends told me to call Rooter Guard as she had great experience with time and she was using them since last year. When I called them their customer service representative took all my info and called me back in less than 10 minutes with an estimate which was a good deal. An hour later Carlos showed up at our house. He was really friendly and was wearing booties to keep the floor clean. He was really cool and honest, we directly felt we did the right choice. He had all his tools and supplies with him and got to work immediately. He fixed the leak and showed my bf what was wrong and in less than an hour the drain was open. We were really impressed with his promptness. I personally don't like calling plumbers and I guess nobody does, but since Carlos came over I guess now I feel more comfortable to call them if anything like happens in the future. Very professional, quick, painless experience with Rooter Guard. Definitely recommend them. I believe they are number 1 drain service in LA. read more

Well I had a problem last week with my sewer backing up a little bit, So I decided to look here on yelp and found this place with good ratings. Boy was I glad I did! Rooter Guard has very nice service in general. Albert came over within an hour of my initial call. The man looked really smart and professional, so that set me at ease right away. He took the time to show me what was the tissue and what to look for in the future. I was concerned a lot about my sewer but he calmed me down saying that he was going to do his best, and I believe he did. As he explained to me, the camera inspection was needed to find out what was going on in the sewer system. After he ran the camera, he told me that he would just clean the sewer line, as the pipe are old and need to be replaced, this would be a cheaper alternative and the problem would be solved temporarily. For now, I can't afford to have my entire sewer line replaced, but in a couple of months i'm going to be sure to call Rooter Gaurd again and ask for Albert to come over and replace my sewer with a newer system. See you soon Albert, thanks again for your professionalism, You really are Awesome! read more

I had Mike who came to fix the garbage disposal yesterday. He was on time and it didn't take him long time to fix it. We also had a problem with one of the toilets the water wasn't flushing good. I asked Mike if he had time to check the toilet and see if he could fix it before leaving. He was more than happy to do that. He had the right tools with him as well. He worked on it and made it work as well. I have some other works plumbing related. We have recently decided to do a whole water filtration system. Mike explained everything how he can install it for a good price. I have been told before that it is not going to be cheap by other plumbers. Mike promised a good deal for that. We are looking forward to do this probably next month or in November. It is important to have filtered water in the house. I will keep updating my review next month after the water filtration installation and some minor plumbing issues that we have. Meanwhile, want to thank Rooter Guard for sending such a young and knowledgeable technician/plumber to our house. He is really hard working and deserves more than 5 stars. read more

I found Rooter Guard Plumbing and Drain Company here on yelp. Seeing the amount of 5 star reviews and the pictures, I decided to call them. It was definitely worth it. They sounded really professional and helpful on the phone. The customer service was very knowledgeable and they knew a lot about plumbing as well. After asking me a few questions, they told me that it was mostly likely a mainline issue. They have They have dispatched Richard to my house. He arrived on time and was extremely professional and patient with answering all my questions. He discussed all possible options to fix it cheaper and effective way. I felt very relaxed as he wasn't trying to get more money at all. He saved me money instead, and gave a discount as well. Great job under budget. I will keep your number on my list and call in future if I need help. I strongly recommend Richard, it's very easy to communicate with him, and he will choose the best option for you. Absolutely High recommend. read more

Thank you Jesse at Rooter Guard for your great service, and thanks to Ed the regional sales manager for making a problematic situation right. I initially had a less than ideal experience with Rooter Guard, but the management team was able to fix the problem. When I first called them to get a simple cleanout done, they told me I qualified for a promotional rate because my cleanout was located outside. I thanked them and proceeded to book the appointment. Upon arrival however, the technician told me that I would have to pay three times as much as I was quoted because we live on a hill and our front sidewalk has stairs. He then claimed he couldn't clean out our pipes since his back was hurting! Very frustrating. I called the regional manager and after some negotiating, he agreed to uphold the original price. Rooter Guard then sent out a different Technician (Jesse was great) and got the pipes cleaned out in no time. Nice work in taking care of the customer! read more

We believe our over all experience with Rooter Guard is worthy of a 5 star rating. I want to thank the customer service agent, sweet girl, Ann for excellent service! Our problem was a main sewage line between our house and the street which got clogged. We called Rooter Guard and a knowledgeable plumber came out to snake it, then installed a clean out and replaced the entire line as he noticed the damage underground. As it turned out, our pipes were poorly graded, nearly horizontal and had accumulated a disgusting, thick buildup of sludge and other waste over a 40 year span. We now have clean, new pipes. RG's plumber purchased and replaced the grass he had to dig up, to replace the pipe. We hope to never call Rooter Guard again, but if we are ever in a predicament like this in the future, Rooter Guard will be the first and only call we make. We were very impressed with this company! Thank you Rooter Guard for an excellent job! read more

WOW! what can I say about this company.There are not enought good words.Fernando the field tech,Leo the manager.These are 2 great individuals.My house had a extremely serious sewage issue.Basically no pipe left to the maine sewage line.Leo was the most honest and understanding.I am a Veteran 22 years in the Military who just had tons of expenses due to an upgrade on my home with a new born Baby.When leo told me what it would cost,I basically said I cant do it.With no hesitation leo mentioned look it has to be done.Dont worry you have done alot for us let me help you.He gave me a discount and went way beyond what any company would do.He continued to keep me in the loop about every move,with no surprises everything that was taken apart was repaired even better than before.This company is awesome! Leo I cant say enough you have really helped my family and I out of a financial mess.I appreciate it all. Respectfully Mark Q Veteran read more

Monday morning is the worst day of the week. I believe, especially when instead of a hot shower you need to call a plumbing company. RG was very good at this point, as I didn't have much time to wait, they send a plumber within 20 minutes. Really quick I have to say. Lewis, the plumber came, and had a look at my shower and as it turns out I had a water heater problem. Water didn't get hot at all and was like ice cold. He told me that he needed to buy some parts that had been damaged inside the thing and changed it, so that it can heat up the water again. The only thing I asked him was - DO WHATEVER IS NECESSARY!!! Lewis fixed it really good. I was watching him while he did the job. He didn't even make much noise. Really quite. I remember when neighbors had a plumber come over we had to wake up at 8 in the morning on a Sunday. This didn't happen to our neighbors, thanks to Lewis :-) I will keep your number if anything. read more

My kitchen sink was clogged so I called Rooter Guard. Jovany came over and snaked the kitchen line going into the main line for about 30 ft. He told me I had to replace at least the first 15 ft for $1300.00 and possibly replace it all the way to the main line for $2100.00 I asked him if the problem could be in the wall and he said "absolutely not". Since he said he couldn't fix the problem there was no charge. Then I remembered my friends husband was a plumber so I called him to get a second opinion. He came over, ran his snake through the same drain and said my drain was completely clear. He said the problem was in the wall. 20 minutes later the drain was fixed for $65. Either Jovany was not trained properly or was trying to make a lot of money for this company. I would not recommend this company and stay away from them as far as possible. I would have given them no stars but the app made me give them at least one star. read more

Last night around 11:30 pm we heard a sound that was definitely water running under the house. After the week I have had I wanted to cry. Never did I think I would find a plumber this time of night that I could afford. However I immediately started looking for emergency planing service in Los Angeles that was open 24 hours. after a few calls I came across Rooter Guard Plumbing Service called and explained the situation and and was told they would get back to me shortly. Ten minutes laster they called back to say they were sending a plumber whose name was Jose. Once Jose arrived it turned out to be a more complicated and lengthy Job than expected. Jose did everything as he promised and charged very reasonable. Hands down the Best plumbing service in the Los Angeles area.. I highly recommend their services and am happy to have a found an honest , and reliable plumber. Give them a call you will be glad you did . read more

6/1/2016 My sink, tub and toilet were all backed-up in our master bedroom. I called Rooter Guard at around 9:00-9:30am. I was thinking they would schedule me for a day or two later. The helpful scheduler set me up for 12:00 noon the same day. I couldn't believe it. Jesse F. and his helper showed up ready for business. Not the type of guys that want to stand around and talk to you about lasts nights game. They were polite and clean and had all the equipment to clean-out the main line in our home. They got started right away. Jesse said it took several passes with the clean-out machine but he got it. The price was the best on the internet that I could find. I broke my ankle and have been off of work for sometime so every dollar counts. THANKS JESSE AND ROOTER GUARD!!! I'll be getting the word out to my family, friends and neighbors in need of any plumbing or drain cleaning. read more

Mike came highly recommended through a couple friends. Upon texting, I scheduled a free consultation and quote. A leak had been noticed previously by another contractor in the crawlspace. Jack was fantastic. He came out, looked assessed the problem by crawling under the house, Mike came back at us with a quick quote, and we scheduled for a couple days latter. Jack was super professional, and dealt calmly and quickly with hitches. He had to replace some real shoddy work from the previous owner of the house, and the procedure required a more invasive process than he would've liked. Showed up well within the one-hour range I was given, fixed it in a couple hours (with the help of a colleague), slapped everything back together, and was done. On top of the quick turnaround, I was given a 15 year warranty on the fix. Big fan, will definitely hire them again in the future. read more

I had a rooter-bound sewer line that was draining slowly. I called a local company that has done the job for me in the past, but after they wasted my time for a couple of days giving me service window and not showing up or even calling. I gave up on them. I searched on yelp and ended up calling Rooter Guard to help me out. When I called an actual person answered the phone who assured me that the guys would give me a call 30 minutes prior coming, so that I could go out and meet them. The technician JC was very professional, knowledgeable and likable. He seemed committed to resolving my problem. They did the basic sewer snaking which did not work so they did hydro-jetting and later camera inspection which showed that the problem was the broken sewer line under the road. Luckily JC was able to replace the sewer line and with less hassle than I was imagining. Thank you!!! read more