These guys were great! Prompt, professional and compassionate, they worked with me on an emergency issue that uncovered a bigger issue that needed to be handled. Oscar was great, and he was always on time, went above and beyond showing me what was happening at all parts of the process! Would highly recommend them to anyone and everyone! read more

Rick was amazing. He showed up on time and did a great job. He replaced corroded valves in our upstairs bathroom. He did everything quick and neat. He also advised on other work that needs to be done in the future. He checked the supply stores online about pricing, to save us money on parts. I think not everyone cares about customer's budget but Rick does. He found the best pricing and showed us the pictures. We have already put him on schedule the coming week to get parts and to do the repair. I can't say enough good things about Rick. I think we didn't pay him enough for his hard work this time, me and my family want to leave a good review to express how thankful we are and we are looking forward for next week's appointment. Thank you Rooter Guard for hiring knowledgeable workers. read more

Plumbing companies are notorious for overcharging the consumers, especially when faced with the emergency situation, but Rooterguard outdid everybody. They were called in on an emergency basis due to the tree root issue in the sewer line. They opened up the ground did the usual camera test and their salesman provided us with the estimate for repairs in the amount of $3,400.00. We obviously agreed faced with the emergency situation of sewer blockage. The next morning, while the the work was already in progress, this very "honest" rep. showed up and informed us that whatever we signed up for will not alleviate the problem , since there is another couple of feet of rooted pipe that needs to be removed and it would cost us ........$9,000 total !!!!!!!! But, he will be gracious enough and reduce the price down to $6,500.00, instead of the agreed $3,400a day earlier. What were we supposed to do under the circumstances, when the initial work was about to be completed, but would not solve the issue? Lose $3,400 for basically nothing? We agreed and eventually paid them an extra $3,100, so that they could end this nightmare. This is how they are taught to perform. Once they realize, (the next day), when the ground was opened and the customer is in a hurry to get everything to working order, he has no leverage in negotiations any more, and is in dire need to get his water back, they get to do whatever they want and name whatever price they want and guess what.....it works for them. This is an example of how innocent consumers get ripped off by unscrupulous sales reps of these companies, who get a good chunk of commission (probably as much as 50% , if not more). Stay away from them. read more

I had a clogged kitchen sink. I called Rooter Guard and they came out right away. Their plumber Vic came out right away. He figured out what the problem was and fixed it quickly. He made sure he gave me a great price! I can't recommend Rooter Guard and Vic more Highly!!! read more

Had a great experience with the Rooter Guard in the valley so I decided to call them again for our outside drain that got clogged. They set me up for an appointment the next day. The following day I received a call with a heads up that my plumber was on the way. They showed up on time and we're able to clear the drain. I couldn't be happier. read more

As an engineer and builder myself, I take good care of my house infrastructure. I decided to do a maintenance rootering of my sewer this past weekend. The dispatcher's response was prompt and their field personnel was on time and knowledgeable. I was initially troubled by having to pay for an expensive hydro jet job, but let them do the work anyway. The work quality was pretty decent. After hearing my complaint about the expensive hydro het job, their operation manager Raymond called me up this morning and squared the issue away. I now would upgrade my rating to 4 stars. read more

Amazing! Would give more stars if possible. Oscar has gone above and beyond in helping us with a variety of large and small problems with our plumbing. After completing the major work on old pipes, he returned to help us with minor problems also. Oscar is Friendly, clever and has taken the time to explain problems, source parts and has really gone out of his way to make sure we were happy with all things, large and small. Much appreciation. read more

our toilet clogged due to a dramatic and odd incident, it was 5pm on a monday and we were distraught and fearful that we would have to find other ways to relieve ourselves without a plumber until 9 am tuesday! luckily we got a quick and adept response from rooter guard, who sent Izaiah. an angel in a dodgers cap, he fixed the clog with practiced ease and was such a pleasant presence in the home. greatest plumber! thank you read more

This past Saturday I required a drain cleaning service for my cottage in Santa Monica. After reviewing several listings on Yelp I contacted your company and was told that a technician could be on-site within 2 hours. I discussed your advertised rate of $59.00 per drain and was told that was correct. $59 or It's Free Drain Clearing + 2 Hour Arrival* Sale Price$59.00 (whatever that means). Your technician (Oscar) arrived at 1PM and with my tenant present said that there were 3 drains that may be needed to be snaked and the price may be $146.00. I said if 3 drains needed to be snaked "so be it". Fifteen minutes later he had snaked one drain (the bath/shower) and the problem was solved. One drain! He came to me and wanted $146.00. I said he snaked 1 drain...$59.00! He said there were 2 additional sinks in the house making it 3 drains. He didn't snake those sinks/drains. 1 drain $59.00! He said $146.00 or nothing. I said I would write a very negative Yelp review. He left without $59.00 I am enclosing a check in the amount of $59.00 to cover the advertised cost of cleaning one drain. Always Be Honest! My review will include this read more

I called and got a 1hr. ETA for rooter service and was told I would get a text with the technician's name shortly. Nothing. I called 1.5 hrs later and was told I was next in line for service. After waiting all day, they called and said they can't come today and had to be tomorrow. I wasted a whole day waiting and could have called someone else. FAILURE of a business. read more

The most dishonest and unprofessional service I have ever received: After removing the kitchen faucet filter to try to fix the dripping issue, the plumber apparently disposed of it WITHOUT my consent (or accidentally took him with him?). Now I have a faucet with no filter. The plumber tried to mix the garbage disposal, but by doing so he disconnected it and flooded the underneath cabinet. The plumber was unprepared and did not have a bucket with him to mitigate the flooding. He then grabbed one of my kitchen bowls to collect the water, without asking. He then asked to use one of my bath towels to sweep the flood. He left both the bowl and towel on the floor with water all around, and said he will fix next day after we approve the invoice (although we did not even have an invoice to review at that time!). Is this your company strategy to force clients into a contract prior to disclosing pricing, by purposely leaving the work unfinished causing an urgent need for additional service? That is unprofessional, personnel should carry a bucket and clean rags with them when altering a plumbing system that can cause water damage. The proposal we received for the repairs is atrociously over-priced. Being in the construction industry, I perfectly know pricing ranges for two faucets and one garbage disposal including a day of install. When third party plumbers reviewed that pricing they were laughing at that price for being so absurd! I requested fixtures product data (brand and model number) to be able to review design and product information. Obviously, the estimator never provided such transparency since he was trying to scam us. This experience with Rooter Guard is by far the worst customer service I have ever received and truly an unethical, dishonest and unprofessional organization. read more

Well, I have had leaky toilets and sink for over a year and it was time to get them fixed. So I just typed in Plumber on Yelp and Rooter Guard and 3 other names popped up. I looked at all the reviews and decided to call Rooter Guard and I'm glad I did. Incredible service! Within 2 hours they came to my house and started working on replacing 2 toilets, a new kitchen faucet, a drain plug in the bathroom and they stayed till 10:30pm at night. I could not believe it. The plumber named Juan and Manager Raymond where so nice and experts in there field. The owner even texted me to make sure I was pleased and I was. Patty in the office was so nice and very attentive to my needs and timeline for this job which was pretty big. So they came back the next day and finished the whole job by 1pm They are on call 24/7 which other companies do not offer. I have 2-New Toilets, a New Kitchen Faucet and all leaks and plumbing are Done at a very fair and Great Price. They went way beyond the norm of plumbing excellence. I give them 5 Stars and will absolutely call them again for all my plumbing needs for sure. Thank You Again Rooter Guard read more

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Oscar and Vic came over the same day to fix my sink and diagnose the problem with my pipes. I appreciated their hard work and professionalism. They were both honest and kind. Their recommendations were right on and did not rush the job. read more

Here we go again had a sewer backed up flooding my bathroom called rooter guard came with 60min and cable my sewer line and ran camera as well gave knowledgeable recommendation for future work. Now need to save money to do this kind of work read more

It is a good divide for pepole that need it so it is a good divested gor pearl thank you

Lewis the plumber who came to my house was very nice and seemed to be very honest. We were treated with respect and that's an A+ read more

I want to give a shout out to Mike and Oscar. They did a fantastic job at helping my dad with these old pipes in his house. This was a big job it took them about a week and a half to finish it they even came on a Sunday to make sure they finished up. They were professional and skillful in their job. An extra special thanks to Oscar who went above and beyond to help my dad you Rock! Every time they did a job, they cleaned up after themselves. Thank you again router guard! read more

HIGHLY RECOMMEND THESE GUYS, THANKS VIC! Our sink had a horrible drain pipe clog at night as my wife put some leftovers in the disposal, and we needed a reliable rooter service. I was able to get Ray on the phone who was extremely nice and explained ball my options, telling me to just wait until the morning so I wasn't charged the after hours fee. They called to schedule at 7 am and there was a guy here by 9am. Vic was the tech that came to check out our clog, and after two snake attempts he was able to clear our pipe. He was courteous and respectful. Thanks fellas! read more

Huge shout out to rooter guard for fixing my kitchen sink! I was having a little get together at my house and my kitchen sink got stopped up and they ran a snake and had me runnin back up within 30 mins! read more

I called Rooterguard to fix 2 slow bathroom sink drains because they advertised $59 to fix drains. I did not think it a realistic price but I called anyway thinking at most I'd be charged $150. Their technician came, looked around and said the work would involve going thru the vent with high pressure something or other and would cost $700 to $800. This is needed because the sinks were not connected to the main line. I declined. I called around and found someone to do the job for $160. No high pressure machine was used. The fellow disconnected the P Trap and ran his rooter thru the pipe fixing the problem. read more

Greg is the man. He went above and beyond to take care of my broken water main, while I was traveling and wasn't event home! He called the city on my behalf, and followed up later in the day coming by to make sure they had taken care of the things they needed to. He created a dedicated customer. read more

Kitchen sink clogged. Made an emergency phone call to these guys and they were on it so quick. I wanna start off by saying great customer service in the office, great response time. The service tech came out whose name was Daniel. This was the second service call he made to the property. Very patient and professional and worked out the problem as quick as he could. Two thumbs up. These guys are pros!!! read more

These guys rock! These other guys are called and said it would take two weeks to do this project on my sink. Took them two days!

Called RooterGuard because of their TV advertisement to clear sinks for $59. My sink was draining slowly, but they insisted on going under the house and I needed a "hydro Jet" for my pipes at $750 ( I found other plumbers coupons who would do it for $499.) The next day they came out with a camera and tried to sell me $3,000 chain rooter scaling for my pipes. When I asked them to leave and I wasn't paying any more, they did something to my pipes so they would back up completely (which wasn't happening before.) They are a scam. They offer a small price, than a $750 job and than a $3,000 job. I've called another plumber who did the job for $149. Don't trust the hype. They will upsell you and if you don't agree, they sabotage your pipes. Never should have been sold by the TV ad. If it wasn't for the internet, I wouldn't know their were lots of other people who have been ripped off the same way. I wish I could get my money back. Beware of these rip off plumbers. read more

One of my outflow pipes was blocked too far down for anything other than a routing. I called and they showed up in a hour. The water drainage was flowing great again. Nice friendly plumber who took great care. Would highly recommend them as the price was excellent. read more

Thank you Chris and thank you Rooter Guard. Today was the 2nd time I used this company to snake a clogged drain and I was fortunately enough to get Chris each time. I can't speak to any of the other tech's but Chris is my man. On time, wonderfully sweet, explains what's going on and clears the drain, effeciently and for $59.99. What more can you ask for. These guys are my total go to guys for clogged drains. Thank you! read more

My bathtub was backed up. I called the Smell good plumber who arrived to my house and took one look at it and tried tonuosell his services. After realizing what was going on I called Vic at Rooter Guard who arrived on time, polite, very professional and within 15 mins unclogged the drain. Total cost $59. No upsell, no attempt to sell additional services.. I could not be happier and highly recommend the company and Vic... Thank you... read more

We've been having some plumbing issues at our apartment, glad we called these guys ! On time and professional highly recommended will definitely use again ! read more

If I had to use three words to describe Rooter Guard they would be: Ethical, Professional and knowledgeable. I did my research before calling and it seemed that Rooter Guard had consistent good reviews and that they cared about the work that they were doing. I had a backed up toilet and tub and JC from rooter guard came. He was so nice and upfront and honest about the job and what it would entail. He was very professional and it was refreshing to see such good customer service in this type of industry. JC was knowledgeable about my issue and I felt like he really cared and genuinely wanted to help me rather than just make a sale. I STRONGLY recommend this company to anyone who is thinking about using them for your plumbing needs. If you care about the kind of workers that come into your home, then this is the kind of plumber you want. read more

So helpful and got the job done same day! You explained all of my options and had reasonable prices. You also came on time. Thank you for a great job Andres! read more

Terrible service. Came with cheap machine. Had to call different plumber to get the job done in emergency situation.

Called got a quote for $350 and set an appointment for first thing in the morning which was 8am. Was very pleased with the quick availability. However No one showed up till 11am. When they arrived they gave me an outrageous "updated" quote for $1200 and said he could do it for $825 then $725 as if he is doing me a favor... No thank you. If they came on time and did this maybe it wouldn't have been as bad but the multiple issues really left me with a bad taste regarding this company. Bait and switch contractor. **Updated: Raised to a 3 star from 2 since the Company did call back and were apologetic about the timing situation and the miscommunication about the actual work needed to be done. read more

I called about the $59 rooter service the nice operator said she could have someone come out in 1 hour and the guy called and said it would be $149. Apparently it costs $90 to walk into the house. Don't trust them. Original review was a customer service mix up. Owner called the next day hoping to understand the issue. Said he would honor the original $59 price. Good customer service from him. read more

Don't call these guys. You will regret it. I do. There are better plumber for sure. Call them. Work was not up to par. Had to call someone else. read more

I like to start off by saying thank you Michael for the amazing customer service and support! Rooter guard took care of my shops toilet issue. The toilet was constantly clogging up and over flowing with water every time it was flushed and all it took was a phone call to Rooter guard and surely they sent out a technician within an hour. The technician gave a very thorough and easy to understand explanation of the issue as well as all my options with very fair pricing and got the job done. Couldn't be happier and judging all the reviews on yelp, they strive to give the ultimate customer satisfaction. There the best in town hands down!!!! Thanks guys read more

Thank you, Rooter Guard! I recently moved to California due to my work. It was my first experience with plumbing here. I have to confess really great service. It was a real pleasure to deal with these guys. The customer service lady was really helpful, too. I called them around 11:30 and they had a guy sent out to me by 1pm! The guy who came to fix my toilet was very clean and professional. You know how it is...most of the time we don't really want to deal with plumber (I've always had a bad image of them). But this experience truly changed my mind. Thank you Harling-- you were awesome! read more

What was a potentially house threatening problem (73 year old pipes crumbled within the foundation of the house, dropping the newer sewer pipe and letting it drain under our house and back up into our tub) is now fixed over a holiday weekend, passed inspection with flying colors and we had water service in between work. Vic has been great about explaining each step and letting us know the rationale for every piece of the project, he's also very compassionate about the financial and emotional impact of major plumbing issues. I am confident that this company is responsive to the needs of their clients and takes their responsibility seriously as tradesmen and businessmen. I know we were not a side job, we were definitely a priority and that these guys know their stuff. Rooter Guard provided us with top-notch materials and top-notch service. read more

crooked as can be. The plumber(????) called me on the phone and said it would be $534 plus tax to fix a small leak in the bath tub. I told him to "get out of my house" --He laughed on the phone? crazy. Huh? I could not get there myself and that is why I called this highway robber. I asked my brother to go over there and fix the leak..... He did and it cost less than a dollar. He pulled the stem out and put a washer on it. Finished in a no time at all. I wonder if I can tell the license board read more

I just had the WORST experience with this company.. DO NOT use them.. I had an emergency with my sinkerator and the tech did not change in pipes just replaced that for 575 usd... WHAT???!!! Yes I got played and want answers from managamenr. He Also gave me a quote to hydrojet a main line for 775 and to replace a faucet for 335... you want to get robbed call this company... they seem to like to take advantage of people .... i want them to be honest and charge a fair fee and send me a check back!!! VERY UPSET COSTUMER ... @update. Upper management gave me a call and offered to adjust the price they had originally quoted. I was very glad, they do show that they care about what their customers think. Thanks rooter guard. read more

Had a clogged kitchen sink drain. Guy from Rooter Guard came out and stuck in a snake about 7 ft, then hooked the sink back up and ran the water and it clogged again. He said I could pay $3200 for him to use a special "de-scaling" machine, or have the pipes replaced for $7000. I read another 1 star review on here where rooter guard pitched him basically the same thing, and the reviewer said he called A1 plumbing and they did it for $125. I then called A1 plumbing and they came out with a bigger snake and cleared the clog for $175. Call A1, or anyone else. read more