Fantastic first experience for routine vehicle maintenance! Antim was very welcoming, personable…read moreand energized for 8am! William was fantastic at explaining what was done, what was needed, and got me scheduled for my next appointment. Service and waiting area were both clean and inviting. There's even an area to purchase VW Driver Gear. Definitely recommend Gurnee VW. I am certain Antim and William will make your visit as top notch as mine was today!

I called to see if they have an OEM windshield in stock for windshield replacement. The Service…read moreAgent transferred me to the parts staff who are "unavailable" on Mondays to answer calls because there's only "one person" working that day. Monday is the busiest day of the business week! There was no one there to see if the part was available.

Pleasantly Surprised. Had an unhappy relationship with Gurnee Hyundai over my 2020 Santa Fe (oil…read moreconsumption) and wound up trading it in on a 2026 Santa Fe (actually LOVE this vehicle). Thrilled to find that the "New & Improved" Gurnee Hyundai is exactly that; New & Improved. Staff were pleasant (Service & Parts), and leadership honored a promise made by someone who no longer works there. From the shuttle driver to the service writer, to the mechanics, my experience 6/10/26 could not have been better. I sincerely hope this is the new normal! I was blessed by their commitment to service.

Our college-age son's vehicle wouldn't start, so we had it towed to Gurnee Hyundai for diagnosis…read more The service department told him the car needed a new engine for approximately $14,000, or a rebuilt engine for $13,000. Wanting a second opinion, we took the vehicle to another mechanic, who determined that the engine did not need to be replaced. They correctly diagnosed the issue and repaired the car for substantially less. Unfortunately, this is the second time we've experienced what we consider questionable service practices from this dealership. Based on our experiences, we will not return and cannot recommend them.

Big thank you to Jake and everyone there! I came in with a car in mind hoping to run numbers and be…read morewithin a range! Jake and the team wanted to accommodate me and get me out the door with the car. Jake is a newer member in the team but he is extremely knowledgeable and friendly! I felt very comfortable asking the questions I needed to in order to be able to buy the car same day. Everyone was super sweet with my nephews running around crazy. Thank you for being such a wonderful team. I appreciate it.

After my 2020 Ram 1500 had its cylinder head and head gasket replaced at Gurnee CDJR September…read more2025, the truck developed new issues within 48 hours. Issues that did not exist before their repair. What followed was 8 failed attempts by their service department to correct the problems they themselves caused. Despite the repeated failures, the service manager emailed me stating that "any and all even remotely possible related concerns have been corrected and repaired at no cost to you." That statement was simply not true. The problems continued, and still continue today. Over the last several months, I've had to return again and again, only to receive the truck back with the same issues or new ones created by their workmanship. Instead of accountability, I received dismissive responses and empty assurances. Warranty coverage does not excuse poor quality control, misdiagnosis, or repeated failed repairs. A dealership should stand behind its work. Gurnee CDJR did not. If you value your time, your vehicle, and your peace of mind, I strongly recommend choosing a different service center. A Video from another dealership service tech showed missing bolts, reused gasket, oil leak, manifold loose, improper and loose coolant hose, error codes pointing at the prior work and continue of created problems from the job done in September 2025. Invoice, text, email video, pictures and voicemail all submitted to Attorney General and BBB. Not a good experience what's so ever after paying $5400. (Not including car rental). I have been more than patient as a customer.

I came in looking for a new Pilot. I had one model in mind, but after reviewing the 3 top models I…read moredecided to take the black edition. My sales rep Leesa was the best and made sure every vehicle I wanted to see was available. Once I purchased the vehicle Edna assisted me with the new options offered. Very good experience...I will send others who are looking

Muller Honda is a God send. Joseph Lage in particular is truly an amazing human. Sumrit also made…read morethe process easy and knowledgeable to make sure i had all necessary documents. Both my parents had a medical emergency and not able to sell their assets in person. I was tasked to do this on behalf of my parents. Joseph saw what I was dealing with and really stepped up in a way I could never imagine. If I didn't live in PHX, Muller would be my sales and servicing dealer. No only can they take care of your sales and servicing needs they really are passionate people behind it all. The professionalism was world class in my opinion

Terrible customer service. Had an issue that eventually was a recall and they did not refund my…read moremoney for the diagnostic check. Left 4 messages for the new service manager Paul and never returned my call.

Don't worry folks, they will charge your credit card without authorization too. This place is the…read morebiggest hose job. Stay away.... I hope the $271 was worth it Woody. The BBB will, at the very least, be made aware of your practices. I use my correct name. All you would have to do is ask Ryan in service why he failed to check the tires on a loaner that I should not have had in the first place. My rim should have been replaced pursuant to the warranty.

I bought my new Ford Edge at a different dealership, but go here for all my service needs. It's…read moredefinitely out of the way for me to go out to this particular dealership/service shop as there are several much closer to me. However, they have treated me exceptionally well for the last several months. Let me explain. I bought my car from the Al Piemonte Melrose Park location. They suck. Anyway, my wife insisted I get the oil change package (I hate going to the dealer for oil changes, so I was dreading going to any location for this service. I have a great mechanic who does a great job with oil changes (https://www.autosolutionscenter.com/), so I was bummed that I was stuck with the dealership. Anyway, a few months into ownership, I got a letter about a recall and that I needed to bring my car in to get it fixed. I hate the Melrose Park location, so I put it off. I then got an email from Gillespie On The Go offering to come to my house to fix the recall. Okay, now we're getting somewhere. I asked if they do oil changes and I had the package, so they came out and did both. And in under an hour. I had them come out for another oil change. They said they had to charge me because I have to bring my car in. So I paid, but need to check as the service department told me that's not true, but they wanted to double-check on it. I also had an issue with the CarPlay not connecting in my car. They sat with me for an hour and a half to figure out the issue. We collectively figured it out, but they didn't charge me. They have such an awesome service staff. I will always go to them over other locations depite being nearly a half hour away.

Took my Bronco in for an easy gasket repair/replacement. Technician needed 2 full days to trouble…read moreshoot after the problem was clear and presentable with arriving. On top of that the communications for updates was horrible. I had to call to ask them for updates about when it will be ready or what the updates are . On the second day I had to call over 5 times to even get someone to pick up the phone and then to get an answer of when it will be ready. At the end of the second day the tecs still couldn't seem to find the problem (easy as can see) and no updates where giving. Will never go here for any trouble shooting/ maintenance in the future fallowing such incompetence and lazy management.

Jason and Anna are true professionals and Dream Car Chicago is a true class-act. Jason is…read morecompletely hands-on and stands by everything he says. We arrived to view a few Silver Shadow II's based on their style, utility, and our budget. He narrowed us down to a 1988 Silver Spur that neither, my husband nor I were considering. Once we sat in this Spur, all of our expectations were met. We drove the car to a pre-purchase inspection. The inspection technician was amazed at the quality and impeccable care that the vehicle exhibited. Needless to say, we happily took delivery of the vehicle and are riding high on the enthusiasm that Jason and Anna precipitated. This experience will lead us into a long lasting personal and professional relationship.

GO HERE FOR YOUR SHADY USED CAR SALESMAN TACTICS!…read more Out of state buyer, was in constant communication with Jason Courtney and was going to buy one of the Land Rover Defender 90's. Was about to book a plane ticket to fly halfway across the country. Until I was rushed and boxed into a corner by Jason. Who stated if I didn't give him a non-refundable 10% down payment before ever touching the car, he would sell it to anyone that walked in. Jason refused to not hold it for a period of 24 hours. Jason refused to accept any else than the 10 % down payment, stating it was a business decision. Which ultimately lost him a guaranteed sale. Makes me wonder what is going on with this car (blue Defender 90). According to their web site the car is still for sale, I wonder where are all these other buyers are? I was able to find a Defender from a reputable dealer.

We all know that car shopping is awful. But honestly, these dealerships can make it a bit better…read more Yet they somehow all resort to the age-old scam tactics. I called prior to arriving inquiring about vehicles I saw on their website. I spoke to Christine and she said they were still there. Great! And I was on my way. 30 minutes later - the cars are allegedly sold. Oh, ok. Don't understand how they would think I'd believe *that*. So they tried getting me to see cars a couple to a few thousand more expensive. I stood up to leave - frantic attempts began in an effort to get me to stay. However, they were unsuccessful and the gentleman continued to literally talk to my back as I walked out the door. I'm curious - why, if they sold several cars in 30 minutes would they so desperately need my business....

I purchased a car in February 2025 and had one of the worst dealership experiences I've ever…read moreencountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty -- and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything -- especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled -- until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account -- at the end of May. This dealership's behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience -- look elsewhere.