I had a great experience with Anthony at this dealership. He's friendly, kind, and made me laugh…read more Nice and unexpected to have a stress free time when making such a huge decision. Although he's new, Anthony's very knowledgeable and clearly loves his job. That positive vibe translates throughout the whole car buying experience and I highly recommend you ask for him when you visit.

I should have known better than to go back to this dealership…read more When I bought this car, it took them almost a MONTH to pay off my trade-in loan -- and that only happened after I filed a complaint with the CFPB. The only reason I went back was because I drive by it every day and figured it would be convenient. Big mistake. They had my car since Wednesday over a tire replacement and STILL couldn't get the correct tire. Horrible communication, rude staff, and management that was somehow worse than the employees. Yeah, I flipped out today. At a certain point people hit their limit when they're getting jerked around and treated like they don't matter. I finally made them put the old tire back on so I could leave with my car. Absolute disaster of a dealership from top to bottom.

Pleasantly Surprised. Had an unhappy relationship with Gurnee Hyundai over my 2020 Santa Fe (oil…read moreconsumption) and wound up trading it in on a 2026 Santa Fe (actually LOVE this vehicle). Thrilled to find that the "New & Improved" Gurnee Hyundai is exactly that; New & Improved. Staff were pleasant (Service & Parts), and leadership honored a promise made by someone who no longer works there. From the shuttle driver to the service writer, to the mechanics, my experience 6/10/26 could not have been better. I sincerely hope this is the new normal! I was blessed by their commitment to service.

Our college-age son's vehicle wouldn't start, so we had it towed to Gurnee Hyundai for diagnosis…read more The service department told him the car needed a new engine for approximately $14,000, or a rebuilt engine for $13,000. Wanting a second opinion, we took the vehicle to another mechanic, who determined that the engine did not need to be replaced. They correctly diagnosed the issue and repaired the car for substantially less. Unfortunately, this is the second time we've experienced what we consider questionable service practices from this dealership. Based on our experiences, we will not return and cannot recommend them.

I went in to trade in my Kia Stinger and bought a jeep gladiator and I had the best experience with…read morethe sales team. My sales rep was Justin and the manager was Donny They were a big help and help me get the deal done. I love my gladiator and hope people go to this location for help. Tina

0 Stars I understand…read morethat sales is a competitive business, but what happened to professionalism and basic customer service? It feels like you only get attention if you walk in stating you have a $5,000+ down payment or are looking to pay cash for a $40,000 vehicle. When we walked in, not one person offered to help or even asked if we were being assisted. We went straight to the front desk and explained that we had an appointment scheduled with a reference code, but no one seemed interested in looking into it--except for one young lady who kindly tried to figure out who we were working with. (A sincere thank you to her.) We were eventually helped by a familiar face who has assisted us in the past. He mentioned it was busy, which we understood, but when we asked about an advertisement, his demeanor felt like, "Let's run the numbers and get this over with." (I still appreciate his help, but the attitude was off-putting.) I have to give a huge shoutout to the gentleman who offered us water or tea--you really make a difference. To everyone else: your customer service levels are far from what they used to be. The stares and the attitudes were honestly terrible. Every person who walks through those doors should be treated as a potential customer. If you can't spare a smile, you're in the wrong field.

We purchased an Odyssey and Accord. Grace and Edna were fantastic. I highly recommend them!read more

It used to be a good dealership. I guess everybody gets complacent now n then…read more In last one week we have been to this dealership twice for the very same issue. And yet they are not able to confidently say that the issue is fixed. Moreover, they didnt even care that we are back in the shop with the same vehicle and same problem in 6 days when they had given a clean chit 6 days ago. They were giving us an attitude as if its our problem that the repair was not done properly. Jeff at the service desk was indifferent to the inconvenience they were causing us. He was not interested in helping a customer who has been going to them for last 13 yrs and gone to them twice in one week. He refused to prioritize our vehicle check and rudely refused a loaner vehicle after making us wait for 2 hrs without any information. Wonder if he was just showing his disgust towards a non Caucasian family. Racism is not helpful for any business. Seriously disappointed with this dealership snd their lack of customer care.

My daughter recently purchased a new vehicle and had the pleasure of working with Vanessa Gallardo,…read morewho was absolutely amazing! She was friendly, thoughtful, and extremely patient, making the entire process smooth and enjoyable. My daughter chose a new Envision and couldn't be happier with her purchase! (My only suggestion--this dealership needs a vending machine! With how long these transactions take, a snack was so needed!)

Terrible customer service. Had an issue that eventually was a recall and they did not refund my…read moremoney for the diagnostic check. Left 4 messages for the new service manager Paul and never returned my call.

I bought my new Ford Edge at a different dealership, but go here for all my service needs. It's…read moredefinitely out of the way for me to go out to this particular dealership/service shop as there are several much closer to me. However, they have treated me exceptionally well for the last several months. Let me explain. I bought my car from the Al Piemonte Melrose Park location. They suck. Anyway, my wife insisted I get the oil change package (I hate going to the dealer for oil changes, so I was dreading going to any location for this service. I have a great mechanic who does a great job with oil changes (https://www.autosolutionscenter.com/), so I was bummed that I was stuck with the dealership. Anyway, a few months into ownership, I got a letter about a recall and that I needed to bring my car in to get it fixed. I hate the Melrose Park location, so I put it off. I then got an email from Gillespie On The Go offering to come to my house to fix the recall. Okay, now we're getting somewhere. I asked if they do oil changes and I had the package, so they came out and did both. And in under an hour. I had them come out for another oil change. They said they had to charge me because I have to bring my car in. So I paid, but need to check as the service department told me that's not true, but they wanted to double-check on it. I also had an issue with the CarPlay not connecting in my car. They sat with me for an hour and a half to figure out the issue. We collectively figured it out, but they didn't charge me. They have such an awesome service staff. I will always go to them over other locations depite being nearly a half hour away.

Parts dept on hold for over 15 min. Order part on Thur told 2-3 days not put into system until Fri…read more Call tues told 4-5 business days. Taking my shop's business to Boucher in Kenosha

Jason and Anna are true professionals and Dream Car Chicago is a true class-act. Jason is…read morecompletely hands-on and stands by everything he says. We arrived to view a few Silver Shadow II's based on their style, utility, and our budget. He narrowed us down to a 1988 Silver Spur that neither, my husband nor I were considering. Once we sat in this Spur, all of our expectations were met. We drove the car to a pre-purchase inspection. The inspection technician was amazed at the quality and impeccable care that the vehicle exhibited. Needless to say, we happily took delivery of the vehicle and are riding high on the enthusiasm that Jason and Anna precipitated. This experience will lead us into a long lasting personal and professional relationship.

GO HERE FOR YOUR SHADY USED CAR SALESMAN TACTICS!…read more Out of state buyer, was in constant communication with Jason Courtney and was going to buy one of the Land Rover Defender 90's. Was about to book a plane ticket to fly halfway across the country. Until I was rushed and boxed into a corner by Jason. Who stated if I didn't give him a non-refundable 10% down payment before ever touching the car, he would sell it to anyone that walked in. Jason refused to not hold it for a period of 24 hours. Jason refused to accept any else than the 10 % down payment, stating it was a business decision. Which ultimately lost him a guaranteed sale. Makes me wonder what is going on with this car (blue Defender 90). According to their web site the car is still for sale, I wonder where are all these other buyers are? I was able to find a Defender from a reputable dealer.

We all know that car shopping is awful. But honestly, these dealerships can make it a bit better…read more Yet they somehow all resort to the age-old scam tactics. I called prior to arriving inquiring about vehicles I saw on their website. I spoke to Christine and she said they were still there. Great! And I was on my way. 30 minutes later - the cars are allegedly sold. Oh, ok. Don't understand how they would think I'd believe *that*. So they tried getting me to see cars a couple to a few thousand more expensive. I stood up to leave - frantic attempts began in an effort to get me to stay. However, they were unsuccessful and the gentleman continued to literally talk to my back as I walked out the door. I'm curious - why, if they sold several cars in 30 minutes would they so desperately need my business....

I purchased a car in February 2025 and had one of the worst dealership experiences I've ever…read moreencountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty -- and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything -- especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled -- until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account -- at the end of May. This dealership's behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience -- look elsewhere.