Review updated to reflect the measures Roto Rooter has taken to make our situation right. I was promptly contacted by customer service and a manager after they saw my Yelp review. They offered to install replacement flooring in our flooded closet at no cost to us, which is really going above and beyond. We really appreciate them reaching out and doing the right thing. Hopefully we won't have any issues in the future, but I wouldn't hesitate to use them again as long as we're all on the same page about the scope of repairs ahead of time. read more

After having a wonderful experience when Lenny Rivera came the first time, we called and requested him specifically on a second occasion. He was very professional and kind. He listened carefully to our concerns and worked efficiently. He made a real effort to save us money instead of just replacing something initially. We will definitely call Roto-Rooter again and request Lenny! read more

How can you give a company a review when they haven't done any work? Well, you can discover a leaking pipe spilling water onto the floor and call them. You then call them on a Friday afternoon and they tell you that someone will be there within two hours, but will call you before heading there. After 1.5 hours, I called to get an ETA and I was told they will be there soon. After two plus hours, I once again called. They had NO idea and told me dispatch would have to call me later. I wait. And wait. And wait. "Dispatch" finally calls. Guess what? He tells me they actually don't have anyone to send, because their plumber is sick. Now, it is after 5pm on a holiday weekend and I had to pay after hours rate to get a plumber there at night. But wait, there's more! I was so put out with them that I called back pretending to have an issue that I needed and they told me that they had someone to send. When I got another company out, the plumber told me that they do a lot of clean up from mistakes RR makes. Roto Rooter = Incompetent. Rude. Unethical. read more

I called roto rooter they came same day the technician lenny had good customer service .My problem was solved for a good price im real happy with their service im gona highly recommend roto rotor.Thank you lenny for the good job you did. read more

Roto-Rooter Plumbers 4/20/2010 I called Roto-Rooter after the main water line at my house burst. The great experience with the company began with the initial conversation during my call to request service. The young woman on the phone was asking me several questions that I was unable to answer, however she did not get frustrated and took the time to explain it in terms that would help her determine the true problem and send out the right person for the job. I scheduled the appointment for the next morning and not only did the plumber arrive on time, but the company called me 30 minutes before hand to let me know he was on his way. The plumber was professional and took the time to call me over and show me exactly what the problem was and walked me through how he was going to fix it and the cost. The plumber was professional and worked quickly. My repair was completed and I now have running water. My entire experience with this company has been wonderful. I would highly recommend their services and plan on using them in the future when needed. read more

5 star. Alexis came to serice my house because my toilet wasn't flushing. When he removed the cleanout valve cap, a geyser of sewage sprayed out. My sewer was evidently in big trouble. Alexis was not only courteous and knowledgeable but he was completely professional and expert in everything he did explaining carefully but concisely every action he took and how much it would cost. (In fact Alexis is one of the more well spoken individuals I have had t he pleasure of meeting.) Ultimately my problem required the ministrations of a device he called a "jetter" and Alexis waited patiently several hours for its arrival even though he works on commission. With the arrival of the "jetter" and a camera with a 200 foot line, the crew found the source of the problem ias tree roots in the line, and they crew explained my options with the consequences of each course of action to be taken. Even though my sewer problem will probably require big bucks to fix, I am grateful to Alexis and am very satisfied with the service he and the other crew members provided. read more

This is the first time I had to call a plumber for a toilet clog in our rental property, so, I don't have any other reference in terms of price. Service was excellent. The service guys showed up on time as they said. As looked at the problem and the only thing they had to do was to snake in a auger to clear the clog. While they were there, they also checked the near by sinks and suggested tips to avoid slow draining. At the end they also offered (they did not ipressue me to buy that) a commercial grade drain cleaner to prevent future slow draining sinks. Just for the 15-20 min job, they charged me 164+50 (for drain liquid)+tax, which I thought was a bit expensive (minus 1 for that). Apart from the price I paid, their service was good. I would recommend them to others. read more

I'm surprised they have such a low rating. I was hesitant to contact them based on the low rating but saw a few good ones and was tired of looking for plumbers that would come on Sunday. I scheduled the appointment online, I went on their site around 1pm, setup service for the same day between 3pm and 5pm. I got a confirmation email right away and then got a call at 3:10pm saying they were on the way. Jerry showed up and was a really nice guy and definitely knew what he was doing. He basically said if it was an easily fixable issue (we have a double sink and disposal that wasn't draining) the price was $172, but if it took him using a cable the price would be $259. The prices didn't seem too bad but I don't really know. He ended up having to use the cable and it took him about an hour and a half to finish and now the sink works great. I'm not sure if another company would have been cheaper but overall, I couldn't have asked for a better experience. read more

My experience with RotoRooters personnel has always been positive. I needed a kitchen sink cleaned out from a second story apartment that was a ways down the wall. Peter W. The technician was on time, .lfast and very clean and provided feedback on how to prevent future problems. After he finished, he double checked for leaks and clean the drain pipes, floor and cabinets. read more

Called in a panic and was greeted nicely by the representative. Had an appointment within hours. The service technician was quick and knowledgeable! I would definitely recommend Roto-Rooter! read more

The technician was very courteous and efficient. The cost for the service of simply clearing a drain seems overpriced based on some checking around I did. But I needed it done on a Sunday. Overall good service but pricey. read more

I wish there was a way to leave no Stars. Do not call these people. I started calling them Friday night about issues we were having, we had 2 different issues. They told us they would be there in an hour, never showed. We called back and they said they would come in the morning. We started calling at 8 am Saturday morning. They told us an estimated time of 11:45 am. Again, nobody showed up and we had to keep calling them. Finally, I called at 1:45 and they said the plumber was having lunch....really??!!! read more

Mario C. was very professional and arrived in the time frame he was supposed to come. All of the work was completed in a very timely matter. Our tenants are telling us that all the drains are working great! Thanks Roto-Rooter, Austin, Texas, I'm glad we can count on you! read more

We had Lenny come out today and he was a miracle worker. He was able to repair our spout for our hose outside, fix the drain in our tub and also help reconnect our sink and garbage disposal all under 2 hours. This guy was awesome!! I totally recommend this company for any type of repairs. This guy helped us have a Merry Christmas !! read more

They showed a complete disregard for my time. On three separate occasions the time of service window was not kept as promised, causing me to have to cancel the appointment and reschedule to return to work. It is extremely frustrating to trust in a company to act out the service they market and then be left waiting, losing money and time. read more

Roto-Rooter is who I recommend to people! So this review is unusual for me to write, but I must share the more recent experience we had at a vacation rental we maintain in Austin's Crestview neighborhood. We called in to Roto-Rooter--once the property manager received a call from guests that the hot water was not functioning. We had a plumber from this company come to the home to investigate the concern. Right off the bat, the plumber was very rude, not very personable. He was taken to the water heater where he proceeded to complain in frustration that he did not have the appropriate tools, and because we did not share the model with him, it was "[our] fault" for not giving him the information he needed. He went on to complain that nothing was wrong, and "people just want to bitch about something." This is just appalling and unprofessional. I am so very disappointed. Please reach out to ABC Home & Commercial Services. Roto-Rooter really needs to train their folks. read more

We've used Roto Rooter for two projects. The first was a complicated problem with a pump station. They fixed it after another plumber failed. Second was a straightforward replacement of the mechanism in a toilet. The plumber said he would discount the cost by almost $100 because it was relatively easy. They've been on time and called ahead. Nice plumbers. read more

They came out 10 minutes after my wife called and had all the water mitigation done within 3 days. I can say with no sort of reference that they did a great job and easily saved my wife and myself a lot of headache and saved us more time out of our house by getting the clean up done so fast so the contractors could start re-building everything. read more

I selected one star because I had to do so. I wish I had read the reviews before calling them. Should be ZERO. Absolutely awful. Would not recommend them for anything. They took days to get to our house, despite promising times that they would arrive. We took two days off of work to stay home for them. I get that folks are busy right now because of the storm, but don't make promises that you can't keep. On the day they finally showed up, they were 5 hours late. When we called to check about service, I never got a return call. My partner eventually got one. When the repairman showed up to fix a leaky pipe, he basically laughed and said he wouldn't fix it because it might make things worse. We said that we were willing to pay to fix what needed to be fixed, but he wouldn't take the job. He spent more time telling stories about the freeze than actually working. Then charged us 69.00 for telling us he couldn't fix our pipe. read more

Roto-Rooter Plumbers - 6/6/2010 So we had a big-time plumbing issue Sunday night at 9pm. A friend suggested we call Roto-Rooter. We got on their site, found out there's no extra charge for nights/weekends and within half an hour the tech was at our house. He cleared the clean-out and about 45 minutes later the problem was fixed and he was gone. Probably not the cheapest, but as they say, "you get what you pay for." Thanks Roto-Rooter! read more

Roto-RooterPlumbers 7/24/10 Roto Rooter showed up quickly and had our problem taken care of in less than 30 minutes Yeah! read more

Roto-Rooter Plumbers 9/22/10 They arrived in a reasonable amount of time. I did not have to call to see when they would arrive like I have had to do with other companies. The repairs were accomplished quickly and efficiently. I was given a slight discount for having 2 repairs done at one time. The repair guys were professional and courteous. Overall I would call them again when I need a plumbing repair. read more

Roto-Rooters 07/31/11. We had a plumbing issue on a Sunday night. They came within an hour of our call and fixed everything right away. read more

I had a slow shower drain. The plumber who was dispatched arrived on time, looked at the issue, and said it would be $300 to clear out. I told him that sounded expensive. He asked how much I thought it should cost. I said probably less than $100. He said, how about $100 for the job. I agreed. He completed the work and he said I could pay by credit card over the phone to the main dispatch number. I had a family distraction for 30 minutes after he left so I wasn't able to make the call right then. During those 30 minutes, he called 4 times and left 4 text messages saying he needed payment now. After the distraction ended I paid by phone and the calls stopped. Though the work was completed on time and the negotiated price seemed fair, his attempt to hose me with (at least) a 3X markup was despicable. And the incessant nagging to pay him was tacky and annoying. Will not use these guys next time. read more

Roto-Rooter Service 9/17/12 We had a leak outside underground that was creating a huge sink hole in our front yard and wasting a ton of water. I called about 4 different companies before turning to Roto Rooter. Roto Rooter was the only company that could detect AND repair the leak. I first called the company at around 11am and the technician came out the same day and the problem was fixed by 3pm. The technician had to dig up part of the yard where our plumbing transitioned from PVC to copper. The PVC was cracked (he showed me once the repair was made) and needed to be replaced. Total cost for excavation and repair was $750 which was below what I thought we would pay but still painful. Other companies were quoting $500 just to find the leak without excavation or repair. Overall, I am very satisfied with my experience and would not hesitate to use Roto Rooter in the future. read more

We discovered our water heater in our attic had been leaking for several days and had leaked through our walls and soaked our carpet in our hallway. We called Roto-rooter in Austin for a plumber to come out the next morning. I was called within the time frame I was told and heard from the plumber about 20 minutes before he and an associate arrived. They were both very courteous, explained things well, repaired the leaking tubing and demonstrated how the pressure valve had previously been installed incorrectly and was not working. They showed me their standard pricing forms before doing their work, gave me a discount and directed me to their website for a $40 off coupon. They met my need and saved me from potentially more problems. I would call them again. Thank you. read more

Worst Nighmarish experience. I chose this company looking at the reviews here. Setup appointment at 8 am Saturday and was given window of 8:30 - 1 pm. Called up tenant to be at home between 5 hour windows. I was told that plumber would call me from the site to give me an estimate. Waited till 1 pm and no call. I camm them at 1 pm and was transferred to dispatcher to check status. Dispatcher said they have no one available to get to it today and earliest would be Monday. Complete customer service failure. No coutesy call to let customer know in advance that they cannot make it at all and worst making customer wait out that 5 hour window. Worst not able to service on the day. I was really pissed but all dispatcher could say was that it's not his problem that they don't have plumber to do this job. How the heck did ur stupid company setup appointment in the first place. Next called the company again and narrated exact experience to representative. Equally unapologetic she said they did call at 9:43 am but nobody picked up. Complete bulshit and LIE. Next she said I cancelled service as I went for different company. Complete LIE, LIE to cover up first LIE. She said I can schedule something for Monday. People at this company just DON'T get it. After all this experience and LIES, why would someone give u business. read more

Big thumbs down! Roto Rooter cancelled on a Friday afternoon just before 5:00! We had made the appointment on Thursday for a water main break and had NO water. Ironically, we had chosen Rooter for their "24 hour service". They had called us several times on Friday to confirm yet told us nothing about possibly not being able to come out (even though they gave a multitude of reasons they had known about all day). Since it was now Friday evening we had trouble finding another company that could come out. We will never schedule with Roto Rooter again. read more

This was by far the worst customer service I have ever received. You should know that the people who answer the phone for Austin Roto Rooter are in Baltimore, and have no idea about plumbing or the Austin schedules. I called at 8:00am to schedule a service with a septic problem. They said a man would be out between 9-11am. They delayed every couple of hours until 5:00 then said that it would be the next day. They stalled all day that day and finally showed up at 5:00 that afternoon. This was a Saturday and a holiday weekend. He takes one look and says there is nothing they can do, it has to be pumped first. The person I called the day before should have told me that in the first place. Now its after hours and there is no pumping until Tuesday because of the holiday. We had to leave our house (along with our guests) and cancel the party. We finally got it pumped out Tuesday, and Roto Rooter came back out Wednesday late. They were there 20 minutes, pulled the pump, cleaned it and handed me a bill for $468. 20 minutes work. I called the manager to complain about the price and horrible service, and they couldn't do anything about the price, its fixed whether its 20 minutes or 5 hours, and as far as the failure to arrive in 2 DAYS, all they could do is blame the scheduler in Baltimore and offer me a $50 coupon for my next service, LIKE I WOULD EVER USE THEM AGAIN. If you want good service, find a local plumber, not some national chain, and ask for the cost UP FRONT. Roto Rooter is a total RIP OFF: They get one star because 0 is not an option. read more

My experience was much better than than other reviewers. I made an appointment two days ahead, they showed up right when they said they would. The plumber did the leak pressure test I asked for, and finding no leak in my water lines spent time with me assessing inside and out of the house what else could cause the moisture getting into my wall. Although he didn't solve my primary problem, he ruled out one very big scenario, and left me with a clear path to continue on (roofing). He also identified another plumbing issue (which I already knew I had - very high water pressure); he explained why it should be addresses. I have scheduled to have them install a pressure regulator... Four stars for now... Will update after that work is done. Follow-up... Jose returned right on the scheduled day and time. Shutoff valve and pressure regulator replaced exactly as discussed. I didn't shop around for price, so can't evaluate that, although I felt the price quoted/paid was fair, based on work I've had done by others in the past. Very courteous and helpful. I'll call them again. read more

When the plumber finally showed up (about 24 hours after the original appointment), he was courteous, he did a very good job and he was meticulous about clean up. I was very impressed. I haven't needed a plumber in many years, so I really don't have a good idea what they cost these days, but the price I paid worked out to about $190 an hour. The job was labor only, no parts. My dentist doesn't charge that much. read more

Scheduled an appointment and they cancelled and said they'd come the next day. The next day they called 2 hours too early and said they could come. We were out so I said to stick with the original time. Then they called and said they'd be late. They never called again and I finally had to call and cancel because it was too late in the evening. The were hardly apologetic and made no attempt to rectify. Will never attempt again. read more

These guys charge way tooo much for the services compared to other plumbers. The catch is they do not give you the price over the phone.so after you spend your time getting an appointment and wait for them to showup they shock you with their prices. So please make sure you have someone who can give you prices upfront. A faucet install should not cost $290 when other folks can get it done for $120. The worst part is you find out after they show up.Now you are like do I pay the extra money or do I call someone else and again wait for another day to get the job done. read more

We called in the evening with a 6-10 pm appt. which got pushed back to 9 pm-1 am. Having to work the next day we opted to wait and set up a 10 am - 1 pm appt. The technician was not able to get to the house until 3 pm that day. However, once there he was very nice, professional and quick. I was running 5 mins behind and when I arrived at the house he was already looking into our issue. (It was a leak in the front yard.) I would use this company again unless it was something I needed fixed immediately as the wait time was unpredictable. That is the only reason they got 4 stars instead of five. read more

After I posted my concerns, I was promptly contacted by Roto-Rooter and all of my concerns were addressed and resolved in a most efficient and satisfactory manner. Every business falters from time-to-time, but exceptional businesses are the ones which recover from missteps. Roto-Rooter certainly did that. I am most pleased. read more

We had a jammed garbage disposal. The plumber came soon after I called and the service was fast. However, it felt very over-priced. The plumber spent only 15 minutes tops vacuuming out the junk that had gotten into the disposal and he charged us $160 saying that it was knocked down from $210. There were no new parts and hardly any labor. I feel like I got ripped off. read more

After having a disappointing experience with Roto-Rooter Sunday, I decided to post a review as well as call the company. I received prompt, courteous, efficient service and was contacted by email and then by phone. They took my concerns seriously and listened to my complaints, and then offered to make things right. I am more impressed with them now than I was Sunday, I can tell you that, and am very appreciative of their effort to make things right. read more

My kitchen sink started sprouting water everywhere on October 3rd I called several locations no one could help me till Monday and there was going to be a service fee I called roto Rooter and they came out on the 4th a Sunday no service fee will definitely call them again if I need help thanks roto Rooter! read more

Lenny was great and very professional. He showed up with a smile and is very personable. He replaced the toilet flange and reset the toilet. He kept the area clean as he worked; and when he left it was as clean as it was when he came. read more

The main sewer line in our brand new home became completely clogged late on a Sunday evening, only an hour before dinner guests were scheduled to arrive. Roto Rooter immediately sent a plumber out to solve the problem, and only minutes after our guests arrived our plumbing was functioning properly. Excellent, prompt and very professional service. read more