Mr. Peter did a very good job but for 25 minutes work I was charged 310dollars. This is ridiculous.

Updating to reflect the positive experience the management at RotoRooter provided. The initial interactions with front-line support were less than optimal, but RotoRooter management (Pat S.) took ownership of the situation and his commitment to make things better is apparent. The plumber dispatched to our house was courteous and professional, providing a clear understanding of what needed to be done and an estimate to perform the work. If you run into scheduling or personality conflicts, contact Pat and he'll make it better. read more

Yesterday, Friday, a local mechanical company did a checkup on our HVAC and plumbing to verify that all was working well. It was. However, the AC tech blew out the drain line causing an explosion of dirty water and matter to eject all over our master bath totally jamming up the two drains so that not even a drop would leave either sink. The plumber and HVAC guys both came back but could not fix the problem because they said they lacked the time and equipment. We were told someone would come on Monday, when both of our sinks were inoperable. We called Roto-Rooter, and we had Alex at our front door within an hour. This was a problematic fix because matter was locked in both drains and there was not an easy route to fix it. Alex stayed with it, got it running perfectly and left within an hour. It really pays to get a pro when one has drain issues. Thank you, Alex!! read more

Nahrain Ruiz, our technician, identified the problem within minutes of looking at our master bathroom. He was very straight forward and explained every thing that needed to done. I would recommend his services to anyone looking for an honest plumber. Now everything works likes it's brand new. read more

After calling several places, Roto-Rooter turned out to be the only company I could find who could do a free estimate and come after 5 pm to accommodate both my neighbors and my work schedule. I spent all day imagining having to have my tile that was recently resurfaced ripped out of the wall to fix the problem of leaking down to my neighbor's unit. Turned out it was the seal on my overflow that needs some minor repairs. Glenn - #1377 was super professional, friendly and patient with all my questions. Since I had a plumber on the premises, I figured I could ask a few more questions and he answered them all and gave suggestions on what I could possibly have fixed or replaced. The staff when I called multiple times were super friendly, gave me a close time estimate so I didn't have to leave work early, and even made me feel better when I got caught up and Glenn beat me to my place (he had already been in my neighbor's unit and checked the damage there and we all worked together to discover the problem is not the pipes as we feared, but a simple fix). I now know who to call in any plumbing emergencies. I am also glad I clicked on the filtered reviews...I know every company is going to have its good and bad reviews, but my experience was great and many others had good experiences as well. The only reason I put four stars is because I haven't had any work done at this point! read more

My shower valve stopped working one morning. I had to get to work and didn't want to leave my roommate without a shower so I asked her to call a plumber to replace the guts of the valve. She contacted Roto-Rooter who said they could be out within 2 hours. The plumber showed up on time and fixed my shower but the price was a bit higher than I thought it should be. I spoke to a nice woman at their office who explained they charge by the job whether it was to take 30 minutes or 5 hours. So if my valve was really old and stubborn this would be great for me but my fix was basically routine. Turns out, even though I had agreed to the price when I needed the valve fixed, the office credited some of the money back to my credit card. So considering the plumber showed up on time, my shower was fixed properly and in the end the price was fair, I am pleased with this company. read more

Called 24 hours ago. They keep pushing me off even after they told me 24 hours ago that I was first on the list. Told them I have an infant and two small children and being without water would be a problem. They didn't care. They were rude, curt with their response and extremely unsympathetic. They didn't call me until end of day yesterday that they could not make it till that evening. I couldn't find another plumbing service that had any availability that evening so I kept the appointment for the next morning. I was still told I was first on the list for 9-11. I called at 10:30 and was told all technicians were at other sites and could not make the appointment until 12:30. They said that the time slot was from 9-12 and not 9-11. Which is bull shit. No word from them yet. Called two other plumbers and I'm sure they'll have their technician before I hear anything from roto rooter. What a sham. read more

Pretty fast, courteous, satisfactory work BUT WAY TOO EXPENSIVE!!!

Great customer service. Gave me a 2 hour time window and showed up within it. Assessed the problem and told me how it would be fixed and the cost. The tech was very efficient and made sure to test all lines were working before he left. 6 month warranty on the work done and we are all set. I will certainly use them again. read more

Very rude on the phone! Based on how I was treated on my initial contact with this company I would not recommend them to anyone.

This is the second time I used Roto-Rooter.Once again they rose to the task and exceeded my expectations.First time a basic plumbing back up.This second time my beloved 60 yr old front yard gas light.Michaell Price# 0765 a young journeyman plumber looked it over and listened to my problems.He had a plan .He got it working as brightly as I remembered from my childhood.Thank You to the dispatcher and the master plumber who allowed Michaell to try.He is an asset to your company and such a professional and nice young man. Mary Ellen Uriegas read more

I made an appointment for them to come repair a runny toilet, and they gave me a 4 hour window for the service call, but within the first hour they called and said their technician was on his way. He arrived shortly after the call. He made an immediate diagnosis of the problem and took swift action, and, shortly thereafter, the problem was fixed. Both the customer service agent and technician were very friendly and handled my problem very professionally. I will definitely call them again for future problems and will definitely refer my family and friends to them. read more

Call at approximately 9 AM to schedule a plumber for a leaking hose bib. Dispatcher informed us plumber would arrive between two and five. At 4:15 we received a call that they couldn't make it and wanted to reschedule for the next day. Had they called anytime between the hours of 10 and three we might've had the opportunity to schedule another plumber for an ongoing leak. read more

I had a water heater leak, I calling couple plumbers the only one who could come the same day was Roto-Rooter. The technician was very professional & knowledgeable, I am so please with Roto-Rooter service, next time I need other plumbing work done they'll be the first to call. read more

On Wednesday, 11/23/16, I called Roto Rooter to locate my clean out line because my plumber couldn't find it. Being the day before Thanksgiving I was concerned if the work would be completed so I could prepare dinner for my family. Victor Palacios arrived promptly & reassured me &then set up the camera & located the line hidden below pavers. He called Mr. Coronzas & they made the repair as it got dark. I couldn't believe the men were so nice working late the day before the holiday. The work was exceptional by the way. read more

Roto Rooter was prompt and friendly. However, they do not pump septic tanks and did not tell us that when we called and told them we had a septic tank. We paid $80 for a service call for no service. read more

Great service, great price, will definitely use again. Curtis #1398 was my plumber.

Finally someone who I can trust to deliver and not over charge me. Just completed some plumbing problems by having Roto-Rooter come out to do the job. Appointmnet scheduling was easy, they arrived on time, completed the job and there was no mess. Hassel free!!!! My Tech #315 was awesome. I will use them again. Thanks Roto-Rooter! read more

I was in need of a plumber and called due to their reputation. The service man showed up on time and I showed him the leaking toilet. I asked if it would be cheaper to replace the toilet and he said no - it would be ONLY $250 to fix it. As I was in a bind and it was a tenant issue, I said go ahead. THE BILL WAS $488 with a $40 coupon! He said he thought he told me that was LABOR ONLY. Actually showed me the form from the main office with the amount noted but only after the bill was presented. I will NEVER recommend them. Watch out for the HIDDEN charges!!!! read more

David was our technician. He was polite, courteous, knowledgeable and in the end charged us less than the original quote. He even did his best to put the grass back the way it was from the spot he had to dig up. read more

I got a phone call and was told someone would arrive within the hour and Jose wasn't too far off his time. He was very pleasant and explained everything to me. We had a pressure valve that needed to be replaced and I got the estimate on the valve and labor, and then as he was fixing things, he told me he needed to replace the spring tension valve as well, so that added another $50, which was fine. At least he was nice enough to waive the $80 that they charge to go pick up a nonstock item. He was explaining to me how Cedar Park uses certain types of spring tension valves b/c of what happens when firefighters use the city's water, but I won't go into the details on that. Our main issue was low water pressure and just normal maintenance on the water heater. Jose was able to get our water pressure up and he had me look at the water pressure in the kitchen and bathrooms with him to show me the difference. So far so good. I was happy with his service. Price wasn't cheap so hopefully there won't be any issues. We used them 2 yrs ago for the same water pressure issue and on the old receipt, it turned out that Jose had fixed our problem that time too! He actually read what he had written and it said that if the water pressure went low again, that we may have to replace the pressure valve next time around, so that's what we ended up doing today. My only gripe, like one other reviewer mentioned, is that I wish they did wear some coverings over their shoes when they walk around the house so as not to track dirt everywhere. Luckily, it was a nice, clear day. I wish I could ask them to remove their shoes, but I understand how tedious that would be. That's really my biggest suggestion for now. But thank you, Jose, for helping us out! read more

Most of the times you need a plumber you are probably having a bad day. I needed a plumber at 10pm and they sent out M. Martinez 1767. He was prompt courteous and professional all the way. If I need a plumber in the future Roto Rooter is my company. Roto Rooter Austin. 06/06/12 read more

I had a sewer line backup and called Roto-Rooter. They came out early the next morning (which was appreciated) and Jason the technicial was very professional and gave me a very good price for the work needed. Even though the job did not go smoothly at first, he stuck with it and adjusted his game plan. The sewer line was unclogged and a good warranty given to me. Consider me a fan of Roto-Rooter. read more

Too bad they wont allow for negative stars on here because my experience up to now has been one of the worse that I have ever had with a company anywhere. I filled out a service call because I had a leaking pipe leading into the water heater. I figured since I was having someone come out, I would have them replace the water heater as well. My wife took the day off to meet them and I was at work. She tells me the bill was about $800 which seemed right on line for what I thought for a new water heater and the associated pipes. I get home and they had only replaced 3 pipes and a couple valves. So 2 hours of work and maybe $50 in parts came out to almost $800. I felt robbed. I am waiting a call from the GM to make this right. read more

Roto Rooter came out on a Saturday and fixed my outside faucet quickly. I had set up to have a local Austin plumber come on Saturday but they did not follow through. They did not contact me again and when I tried to call the local plumber's phone messages were full and I could not leave a message. I called around Saturday morning to other local plumbers and could not get a hold of anyone. I was able to call Roto Rooter and had someone answer the phone immediately. The plumber (Technician 2164) they sent out was very nice and was quick and efficient. read more

I called Roto Rooter recently to repair a clogged drain at one of our rental properties. The technician did a great job. He kept us informed of what was going on at the property and gave us an estimate as we requested before doing the work. He did a fine job and the renter was happy with how quickly everything was taken care of. read more

Tim (878) was a fantastic serviceman. He was professional, friendly, and fast! Our clog was fixed quickly and painlessly. The only reason for 3 stars instead of 5 is price. A simple drain clog fixed in less than 15 minutes should never cost over $300! read more

Called on a monday evening for a sink that was stopped up beyond my meager capabilities of fixing. They sent someone out within an hour, and he was professional and friendly. Cleared the clog in a timely fashion and didn't leave a mess. Would use them again, although a little pricey it was worth it to have a job well done. read more

Avoid! Horrible!!! I'd give minus 5 if it were possible. Left me hanging all day Saturday. Said they'd have someone out within 3 hrs to fix water heater. Then it was 4. Called after 5 hrs to say guy would be here in 30 minutes. Never showed. read more

The appointment setter was not all that friendly. I felt like I was interrupting her from her free time. She was snappy and talked over me when I tried to answer her questions that is after she finished talking to whomever and decided to talk with me. The dispatcher was a little friendlier but on the snappy side. The technician was friendly and solved our issue being honest and sincere in what he thought was the problem. We went with this company because in the past they have been friendly and professional. I am thinking next time I will probably pay more and go with another company. read more

Called roto-rooter to deal with a plugged drain. I received a 3 hour window from 5-8 PM. Starting at about 7 PM I began receiving calls indicating delays of about 20-30 minutes. The last call was at 8:30 PM saying that the technician was 20-30 mins away. I called them at 9:15 PM to finally cancel it. The whole time it felt like how the airlines string you along. read more

I HAD THE BEST EXPERIENCE!!! The guy that came to my house not only fixed our problem but even advised as to another service that Roto-Rooter could provide regarding another issue. I was too pleased!! Hadn't been able to use my washer for over 4 months! It is a great experience not only to be able to WASH regularly but also the odor is gone!!! I would recommend this company again and again. It was the weekend, and night and the cost was reasonable. Thanks!!! read more

I have had these guys out to the house a couple of times now and have been very impressed each visit. Not only did they solve the issue both times but also offered maintanance tips and suggestions to address future issues before they might arise. What more could you ask for from a service company? I highly recommend you give te a try! read more

I cannot tell you how impressed I was with this company. We had a substantial repair to our rental property in Austin that needed to be fixed and not only were they competitive on price, but their employees were on time, courteous, and knowledgeable. On a daily basis, I spoke to the project manager for updates who did an outstanding job in communicating to me what was going on. From the start, they were upfront about costs and during the course of the work, they exceeded my expectations. Not only would I use them again and again, but I'd highly recommend them to others. read more

We needed our bathroom faucets fixed and the best thing I did was to call Roto-Rooter. They were professional and reasonable and were able to fix the issue without any hassel. I love their same day service, and free estimate. It can't get any better. They rock.!!! read more

I would like to begin by saying that I do not believe the bad ratings. I am also impressed with the manager trying to contact these people. I just wonder if they responded. It is easy to post a bad comment instead of speaking directly to a manager....cowards. I was panicking...I had a plumber come to my house earlier and left me with clogged pipes and no answers. I called Roto-Rooter,and within the next hour I was called to tell me Peter is on his way. Very professional~gave me the price right when he met me,and gave me a discount~Claudia was the Angel who got the appointment so quickly~I will call them again~ Thank you!!!! read more

Called Roto Rooter for a clogged kitchen sink that needs a snake. No charge for a service call. Was told could come out within 4 hours and will call 30 minutes prior. A tech showed up about an hour & a half later, but with no phone call. After sharing what I had done, he said I needed a powered snake to get around turns in the pipe. Makes sense to me. His quote was $350. Way too steep for me, so I declined service. read more

They came out at 8 am and had the busted pipe fixed right away. i will use them in the future. very reasonable priced

I had a friend come over and hook a new gas stove up for me. He did a bubble test and said there was a tiny leak coming from the gas valve. He shut the gas off to the kitchen and recommended I have the valve replaced. I found someone based on a friend's recommendation and talked to him on a Saturday. He agreed to come out the following day (Sunday) and fix the relatively simple problem. He said it might be after noon, but most likely before 11. I waited. And waited. And waited. No call, no show. I looked on Yelp and found another local company with great reviews. I contacted them. No return call. After a week of no stove I called RotoRooter. They scheduled me for the following morning, a Saturday. I was given a call about fifteen minutes before the plumber showed up. He showed up about twenty minutes from the earliest time they could. Bonus points for actually being on time! Lenny looked at the problem, gave me a price up front on what the labor would be, and fixed it within minutes. He was polite, prompt, and even hooked the stove up and checked the burners before he left. I tried really hard to go local on this, but didn't even get call backs. I'll definitely use RotoRooter again, if the need arises. read more

The Roto Rooter Team in RR did a great job in helping me solve a pumbling problem at my rental property. I worked with Carey, he did a great job of explaining the issue and what work needed to be done to fix the problem. The job included tile work which Roto Rooter doesn't offer, yet Carey went beyond the call of duty to help me find a contractor to do the work. Carey kept me informed and provided updates throughout the whole job. Keep up the good work, you won a customer for life. read more