This place used to be pretty good, but my recent visit was disappointing. I was in a rush for work, so I grabbed a cheeseburger combo and a couple pieces of chicken. The cheeseburger was decent, but they packed the toppings separately in another container. The lettuce was already browning and soggy, which wasn't very appetizing. The fries were barely warm, almost room temperature, and the chicken was extremely dry... it was honestly hard to finish. I really wish they would serve fresher food, even during off-peak hours. Spending $19 for a meal like this felt pretty steep. read more

I was happy to finally come in and eat at my childhood burger chain. The fixin's bar was clean and fresh. Burger tasted good. I was Ben got a Senior Discount! Hopefully it will be here when I come back. read more

Roy Rogers - The front of the building. - Fast Food Near Me - Burtonsville, Maryland

Definitely the worst fast food restaurant in the area. Came for breakfast and had to wait 10-15minutes to get my food even though no one was inside. When I did finally get my food (chicken biscuit meal) I couldn't eat it. It wasn't good. Never coming back here again. read more

I ordered the Biscuits & Sausage Gravy. Big mistake, this is probably more of a problem in the Roy Rogers Restaurants themselves, so not necessarily this franchise. In any case, I watched them put the dish together and she took a sausage patty, chopped it up and then squeezed it on the dish. The gravy was sitting under a heat lamp and not kept over heat. I refused to pay for or eat that and I cannot believe I witnessed them put this dish together like that. That is not how that dish should be put together and it's disgusting that they did it that way. Do not order that dish at any Roy Rogers if that's the way they serve it. I did appreciate that they refunded my entire order and didn't argue with me, so that was good. read more

Things have changed since I last raved about the roast beef sandwiches. Those are still more or less the same, which is fine, but they have gotten rid of the holster for the fries(no biggie); most importantly they've gotten rid of almost all health food. The salads are gone, and the parfaits are gone! The salads made a perfect side for the sandwich... I was relying on Roy Rogers, using my Weight Watchers app to have a relatively decent meal with fairly low points. Now that the salad is gone, that becomes impossible, and I'm very disappointed. The two stars. I assume the roast beef is the same. The only bright stars in this once wonderful chain is the server, and the place is always clean. read more

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Why is it always 15-20 minute wait for chicken wings this is 2nd or 3rd time ugh do they have new management again this is what makes me stay away from fast food read more

They re selling good chicken and Burgers, then they re selling good breakfast, I like everything over there at Roy Roger's

Food is ok, service is horrible. I got a little bit of everything and for it to be fast food, it was ok. My gold rush chicken sandwich was good bc of the sauce. The chicken was very hard but the bread was nice. Fried chicken tasted the best to me. I love the concept of the fixins bar where you can do unlimited toppings. Mash potatoes tasted standard. I liked the strawberry shortcake. The mushroom burger was so bad I took one bite and threw it away. It had some strange sauce that doesn't go well with the burger or maybe mine was just really bad. Service is just awful. They aren't friendly, they don't really care about you. They just take your order and give you your food and that's about it. Very straight forward and Uninviting. Including the manager who I spoke with directly and she was also not very pleasant. I'll need to try a different location bc I'll never go back here. read more

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I never would have thought my 1st Yelp review for 2022 would be a fast food chain lol. My guy and I were out doing errands and he randomly said he had the taste for Roy Rogers. I haven't ate there in 20+ years. Not due to the taste or bad experience, but due to the lack of locations in MD. I was open to trying it again so found the closest to me was Burtonsville. I come to this shopping area for a couple other stores but never really paid attention to RR. We both ordered the 2 piece wing meal with 1 side and drink. I opted for mash potatoes and he chose fries. I also explored the dessert menu which I rarely do when eating out but couldn't resist on trying the strawberry shortcake. I don't know many fast food chains with that kind of dessert option so I went for it. Chicken was nice & crispy, not overly fried or greasy. The sides were good and we enjoyed the dessert. It was a good change to try another chicken chain over the popularized orange one. I don't eat fast food often but when I do, I'll be sure to come back to RR again. read more

Roy Rogers - Fast Food Near Me - Burtonsville, Maryland

Can I give it six stars? The drive-thru speakerbox is so loud, you can hear the person speaking six cars back. The food was amazing!! Every single thing, and every last bite: Bacon Cheeseburger Spicy Chicken Sandwich Onion Rings Fries Mashed Potatoes and Gravy Birch Beer Soda Hot, fresh, and scrumptious! They are also generous with the sauces. Love it! They close at 10PM, so you'll have to wait until tomorrow! read more

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Tried the new fish sandwich today . It was amazing ! Rage only downside was my order was messed up. My sandwich didn't have any tartar sauce and rather than correct the order the young boy behind the counter wanted to debate me . Service at this particular establishment ..: is always a hit and miss . Always clean in the inside but never know bout the service . read more

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Feeling under the weather and craving a quick homely style breakfast after leaving the Urgent Care. I checked out there menu and prices online which looked descent so I decided to give a try for the first time ever. I had the scrambled egg platter which consisted of scrambled eggs, choice of meat (I had bacon), breakfast potatoes, and a biscuit all for $5.19. It was a bit better than anticipated and satisfied my craving. Everything was hot, fresh and tasty. The bacon had the perfect crisp not too hard or soft. Only draw back and reason for minus a star the eggs were "the mix" no hard shell option and the biscuit was a bit too hard. Drive thru was super fast and customer service was friendly by both the staff members I interacted with. I would recommend giving it a try and look forward to coming again. Sorry will include picture next time :(. I was so hungry I forgot to take one. Lol. read more

I spent $65 and just threw everything away! This was disgusting! All the food was stale, old and hard. The bread on the burgers was old and falling apart. The sliders were so hard from maybe being reheated. The fries were disgustingly stale.......i never got my receipt and I waited 10 minutes for the food to be ready, don't waste your money this place needs to be shut down or have management that cares read more

Not sure this place should even stay in business $27.01 for 1 large roast beef and 1 regular roast beef with cheese, 2 medium fries 2 medium sodas, the roast beef was so old you could crack it, horrible not edible, fries were super cold and old, no salt of course so their nasty from the start, the cokes were good at least , have to ask for ketchup, bbq sauce , napkins, this was 6:30 pm on a Wednesday. We give up Roy's Never again and we live close bye. You can get. a steak dinner at Outback for $13.99, go there read more

Update- Again, I'm not a huge fan of fast food but I do enjoy Roy Roger's in occasion. This visit I came in and I tried thier version of Arbys Beef n Cheddar the Smokey Beef n Cheese. Major disappointment, it was simply a regular roast beef sandwich with what I call, they buttered on side of the roll with a cheese sauce to where it was pretty much non existent. Poor job. read more

Roy Rogers - Fast Food Near Me - Burtonsville, Maryland

It's been a little over a year since I visited this location. Last time I went to the drive-thru and had middling results. This time we went inside. It was around 1:30 in the afternoon so the lunch hour seemed to have been finished. Service was good. Restaurant looked reasonably clean. No dirty tables etc. Bathroom was decent. The "fixin's bar" if that's what it's called was well stocked and clean. I got the large roast beef and cheese which was very good but I am wondering if I could get a tiny little cup of the au jus on the side. I'll have to ask next time. French fries were okay but they are definitely not the same as Roy Rogers used to make years ago. I don't know what happened because they were once excellent. I ordered a biscuit also. Nothing terribly wrong but perhaps it sat a little while. It was a little dense but tasted fine. Wasn't warm. Probably won't get one of those again unless I see them coming out of the oven. read more

I've enjoyed Roy Rogers cuisine ever since it was called Pappy Parker's fried chicken or Jr. Hot Shoppes. Thanks to the poor service and management of its Burtonsville location, I don't stop for food there any more. When it's too critical for them to forget to include biscuits, or when I've have to wait because they didn't have the chicken pieces I ordered cooked, I can be forgiving and give them another chance. However, when the staff wanted to leave early one night, they committed their final error with me. I walked in the restaurant, was greeted by staff, and approached the register while scanning the menu. The cashier walked up to her register and announced the restaurant was closed. I checked the bin (there was food there), I checked the condiments (they were still out, ready to be used), and I checked the time (it was 9:38 pm). I looked back at her and calmly said, "OK," and walked out. This location is not a good one to stop in if you can't afford their mistakes or their lack of courtesy/professionality with their customers. read more

Only time I go to Roy's is when I'm craving sweets. I always get the Strawberry shortcake which I definitely recommend! Though my biscuit was crunchy (supposed to be warm) this has been the funniest service I've ever experienced! I wish y'all can hear how badly I'm screaming, dying of laughter! [insert laughing emoji] Shout out to that poor stressed out manager with short staff! I enjoyed listening to the conversation through the speaker when waiting to put in my order. Getting to the window and witnessing the chaos was the best part of my experience. I felt your pain man! I hope HR gets you more employees, cause the way you made sure that I was still okay through that drive through was enough. I hope them two girls working there get a raise as well b/c the patience they had was beyond great! I will definitely be back just to have a great laugh again! read more

Roy Rogers - Strawberry Shortcake - Fast Food Near Me - Burtonsville, Maryland

Sometimes, you have bad days and I understand that. But today I had to chat with Tina of the drive through. Her Customer service. Needs major improvements. She was extremely short and there was no one in line but me. I had a couple questions about the food and she seemed HIGHLY annoyed. She asked me if that was all when I was still deciding and I said umm..still checking. Then she said sharply please drive around. I said of wait I'm sorry I wasn't done with my order. She said I thought you said you were done. I added to my order and she said OK. Then I asked for the total and it was silent. I said I'm sorry are you in a hurry? I didn't hear the total so she repeated back in a slightly better voice but definitely still undertones of being annoyed what my total order. When I came around to greet her at the window and give her my card she did not bend down to speak to me she spoke to me from the top of the window through the glass with the open window showing her torso which is very bizarre. I said to her I understand it's hard to hear sometimes on the intercom but you sound extremely short and annoyed. She said I'm sorry that's not how I meant to sound but in a very patronizing tone. When I got my food again she talked from above the glass with her torso in the full window. I said to her in needed jelly. She got me the flavor I needed. When I was leaving I said thank you Tina I hope your day gets better. She said very sharply "My day is just fine" and did an about face from the window. So again I love the food the customer service sucks. I LOVE Roy's because of the freshness, etc. But could do without the attitudes. In the time it took me to write this review there is still NO ONE in the drive through. So I parked to write it and it's empty. Not sure her deal. read more

Roy Rogers - Fast Food Near Me - Burtonsville, Maryland

I ordered a pancake combo with sausage. When I got home and looked at my pancakes I saw that they was thin a crepes. One side was raw still. I went back to get another order. One of the employees told me that that is how pancakes are. I told her that is was unacceptable and inedible. How do you serve someone this if you don't want it yourself. She told the cook to make another order and it came out even worse than the first order I got. She told me again this is good and that how they are cook. Another employee came over and said that tbis is not acceptable and told thr manager. They took the cook out and someone else made thr pancakes. The pancakes look fluffier and cooked. When I got home and cut in to the pancake it was not even cooked all the way through. I would never come back here again having to deal with this kind of service. I won't recommend anyone come here either. What kind of service that you give a customer attitude and tell them that they are wrong. So very unprofessional. read more

Roy Rogers - a person taking a slice of pancakes - Fast Food Near Me - Burtonsville, Maryland

Let me start by saying I have always loved Roy Roger's food, yes all of it. But I must say their Beer Battered Cod Sandwich is disappointing. I ordered my sandwich at the drive thru. When I got home and saw the cod, I thought it below RR standards. It was dry and unappetizing. My advice to RR: Take it off your menu QUICK unless you can substantially improve it. It's not typical of your other great food! PS: What is keeping you out of Columbia, Maryland? read more

Been to the Burtonsville Roy Rogers on a few occasions as it's conveniently located off US 29 if I have work travel, and I want to grab a quick bite to eat. One time a couple of years ago, 2 friends & I went there (per my suggestion) for dinner after mini golf at Rocky Gorge (I will give 2-stars next on that). I always get the roast beef sandwich, fries, & drink. The roast beef sandwich is excellent (way better than that fake roast beef at Arby's). The fries are good especially when the various condiments you can get like the BBQ sauce, boom-boom, mayo, & of course ketchup & mustard (both not my thing). I always get the sweet tea, which is pretty solid. One time I went all out on unhealthiness and got the fried chicken. Omg...I love their fried chicken and the biscuit is a great addition to this unhealthy delight. They are relatively friendly at this location as well. Overall, I have a positive experience at this location. read more

The order was missing items. The food was room temperature. The food was dried out and chewy. Incredibly low marks across the board on this experience. read more

I've been a customer of this location since 2014, but as of last week I can no longer patronize this location. Over the years I've watched the quality of service and food decline as more poor trained employees are hired. This includes management, in particular the evening shift managers who frequently have attitude and fail to hold their staffs accountable. Two weeks ago I drove to the location at 6pm for chicken. To my disappointment they had no chicken. How can you be a restaurant known for chicken but have no chicken? I complained to the Mary (who's always helpful) and she offered me a gift card for my inconvenience. A week later, i went to redeem the give card and the manager (not Mary) told me she had no chicken and then told me I was a problem for requesting something they didn't have. I've spent thousands of dollars at this store but I will not tolerate being treated like crap when I'm the customer. Over the years I've watched customers leave and say they'll never return and now I'm one of those customers. I hope corporate shuts this location down. Gd read more

4:45 PM on a Friday afternoon. I got my order quickly, hardly had time to get my desired drink from the self-service machine before they called my name (instead of giving you a number, they ask for your name). Roast Beef Combo, subbed coleslaw for the fries. Coleslaw was crunchy but lacked any interesting taste. Onions on the fixin' bar were soggy. No ZIP in the BBQ sauce (and the delivery system for their sauces sucks). Sandwich was lacking in size and bun was soggy. Not the Roy's I remember from years gone by. Free Wi-Fi and outdoor seating though. read more

Roy Rogers - Bacon Cheeseburger with fries - Fast Food Near Me - Burtonsville, Maryland

I decided to pick up dinner last night from here, I'm not too sure what time they open but they currently close at 9pm (COVID-19). I ordered 2 bacon cheeseburgers and 1 fry. The total came up to about $15. Which was a little pricey as the food was definitely not shake shack or five guys quality. I went through drive through (around 8pm on thurs 4/30) and had a great experience, the young girl at the window was super polite and friendly. I wish i got her name. My food was pretty good, the burger was a bit dry. But once i added some extra extra condiments it masked it, the fries were delicious. There's parking available at a lot nearby. The bread they use for the burgers are pretty good as well. I actually appreciate that the burgers don't come with lettuce and veggies so i can warm it up and put my fixings in after incase i want to eat it later. P.S. don't forget to get fixings cups (lettuce, tomato, pickles) and condiments because the burgers come plain. read more

Went through drive through to grab lunch. I ordered three piece chicken meal including sweet ice tea. When I got home discovered ice tea was not sweetened and there was no ice. I threw the whole drink away. I normally go to the location in Rockville as it is close to my work. This one was not as good as the Rockville location. Fries were not crispy or cooked completely. And it is hard to get out of the shopping center as there was a lot of traffic on the main road. read more

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First time I visited was a few months ago- things were XXlent! Gave another try on an 4pm on a Saturday Chicken was dry, not enough strawberries topping on dessert for the price paid Never saw tables EVER wiped off. Biscuits were Aaaaamazzzzing though . read more

"Food is always good. Fixins bar is what tops of the sandwich. Staff was pleasant and very professional, they helped me with the use of my app. We I wish there were restaurants in the Greenbelt/College Park MD area." read more

Seems nothing ever improves at this Burtonsville, MD location. They added a kiosk to replace an employee and it was less than helpful. After being asked to step through the line of people wanting to place an order we used the new kiosk. This is not well placed as people stand in the way waiting on an actual staff member. Once our order was placed no one knows where the order goes. It never showed up on their printer to fill the order. We waited and watched as a half dozen or more people that ordered with a staff member was served their food. We had to ask where our order was. Thankfully we had the kiosk print a receipt otherwise they would never had known to make our order. At least from our printed receipt they filled our order. Though they bagged it to go even though our receipt clearly says Dine In. There are very few happy and helpful staff at this location. Sadly this isn't the first time I have had to report crappy service here. I wish I did not but management never seems to address concerns. I only offered two stars because at least the food had decent taste. They really need to staff this place better with a few caring staff members. read more

I felt sick within an hour of eating this food, and I'm still feeling it's affects the next day. My guess is that one of the cooks is not washing his or her hands. Gross. read more

The fried chicken, fries, and macaroni and cheese were awful. Fries were cold and mac n cheese was running. Chicken wasn't fresh and didn't taste good. This was our first time at this Roy Roger's as we moved back to the area and will not be back. Disappointed. read more

Twice I have gone to this place and twice they did not have chicken ready. It's very disappointing when you drive 45 minutes only to be told that chicken is not ready. This should never happen. How does a chicken restaurant not have chicken ready. All I wanted was to buy Roy Rogers chicken. By the way, the same thing happened at the Westminster location and the Gambrills location is often closed. read more

The staff here are always short and kinda demanding at times. Just unnecessarily rude. Maybe I'm being dramatic, because I do have social anxiety, but I really do appreciate when staff are friendly, like, it makes the uncomfortable experience of ordering food all the more pleasant. Overall, I don't really care that much in the grand scheme of things, as long as the food is good, which it is, but still, is it that hard just to be a little friendly? I'm the one buying your overpriced chicken. read more

I figured since I was kinda in the area that I would see if it was the same RR as I grew up eating. I arrived in RR and ordered the fried chicken meal with a strawberry shake. The fried chicken meal came with fries and a biscuit. The had the same great flavor that I was used too. I love RR's shakes as they use ice cream and real strawberries...soooo good. The staff was very efficient in executing my order. The restaurant was very clean. Although the prices are a little more than expected...it's in line with other fast food places in the area. If you missed RR, come in and the nostalgia will come racing back. read more

In my area of NC there has not been a Roy Rogers restaurant in many years, so I was curious enough to go here on a Saturday evening. The menu board above the counter was a little confusing for a new customer. Evidently one can order from chicken, burgers, or roast beef, with a toppings bar available for the sandwich choices. I ordered the roast beef sandwich. Not impressed at all with portion or taste. Arby's does roast beef much better. read more

I meant to send this since the summer. I looked at the reviews issued for this location and cannot believe people are rating it low. They clearly are not familiar with excellent customer service. This Roy Rogers no matter when I visit, treat their customers with outstanding service. I've mentioned this to one of Manager's because it is very rare to come at different periods and have the same experience. Clearly they are not only choosing great talent, but setting the standard for high quality service. Thank you so much to this team. Excellent customer service matters more than ever these days! ​​​​​​​​​​ read more

I don't think I'm coming here again. I had to wait 10 mins for 3 milkshakes... on the drive thru..... sad because I actually liked their milkshakes :( And it's not the first time it's happened. read more

Went here a few nights ago. They did not answer us in the drive through. We drove up to the window they ignored us. I was like HELLO they said they had a door dash like well I am right here please dash over here..it took so long to get our food we had to pull forward .. But I did like my food. So 2 stars for service and how rude and unprofessional they were read more

The fried chicken is probably as good as fried chicken gets from fast food restaurants but the Texas Pete hot sauce is whack. Take it home and use your own hot sauce... As for the Gold Rush, I came to see what it was all about. It did not live up to the hype... or anything for that matter. Just order more fried chicken instead, lol. read more

Roy Rogers - The Gold Rush - Fast Food Near Me - Burtonsville, Maryland

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