Cool place. Service was mediocre but we tipped him well anyway given the waiters' older age. The real bummer was that my burger, and chili fries were freaking cold. My buddy got the super burger and it was the same. Not just, "not hot" but COLD. Even so, you could still tell the flavor was good. read more

Got an email mail from Ruby's inviting me in for a Veterans Day free shake.11/11/2022. The employee's appeared to me to be rude and shouted to me they do not honor this for me. They seemed to enjoy denying the shake. Yes, time and energy and gas to get there. No wonder there are closing of some of there locations. Tried to contact them at the corporate office and three times given the wrong email address. I live in a community of 253 location, all connected by email and I will be sure to let everyone know how I was treated. This has provoked discomfort to me and I will never again go to a Ruby's. read more

Dropped in for some dinner. The diner was clean and staff was pleasant and attentive. We had some ice cream and some sandwiches from the menu. It's typical diner fare. There's a decent Veggie option also. read more

Visited here for the first time with my family a while ago and the food was fairly good. Not amazing, not outstanding, good. Of course I wasn't expect more than that, as Ruby's seems to be the place you go for a good experience, not 5 star cuisine. As for the staff, I thought they were wonderful and attentive. Our server was Kyle, and he was great! However, I was very disappointed with the way the manager was yelling at one of the Ruby's girls and interacting with her in an aggressive manner. Hope to see some improvements with Ruby's management soon! read more

The workers are always so nice and accommodating here especially for having to deal with laguna beach tourists! However, i'm guessing this woman was the manager or someone of authority (older blonde woman) was being so disrespectful and condescending to her own employees as well as customers! She got mad at a male employee who had packed up togo food for not putting a lid on correctly like girly it's not that deep and a not a reason to be so rude to your employees! My boyfriend walked back in and she made a passive aggressive comment about him not having shoes on. He definitely should have had shoes on of course, but it's laguna beach and it could have been handled in a much more polite manner, especially from someone who is representing the store. Kudos the her younger employees for handling her with grace!! read more

Excellent breakfast!! Better yet the GM was great the family behind us was going to redeem a gift card that was no longer good because of some bankruptcy issue. The GM Ned made it right!!! He also spent a lot of time with the family explaining history of the company. We will be back!!! read more

The service was pretty average, food wise they had surprisingly very good calamari, and then ofc the milkshakes were delish, and the ambiance is very nice I enjoyed looking at the beach while enjoying my meal tho the patio could be cleaner overall a very good experience! read more

I just left rubies diner and my burger was left pink in the middle. The restaurant was not even busy. I have been going to the rubies franchise and this location for a long time, I will not be coming back and eating here again. The person in charge was named Frederick. The whole time we are there was not a nice experience. We wanted to sit in a quiet corner and then a few minutes later a family of 10 was placed behind us. read more

Ruby's Diner - Rubies receipt. - Diners Near Me - Laguna Beach, California

If you want a strawberry milkshake go somewhere else didn't try the other milkshakes but inside was cool and People where nice inside read more

Me and my friend wanted some quality burgers after a long day at the beach, so we turned to a quick and easy dinner that was walking distance but the mood was soon ruined after being asked to cover up. We were both covered and not showing anything. As another person said in another review it seemed like a slut shame. It honestly felt like a negative motive towards age, gender and even body image. I didn't appreciate the comment after it made me feel uncomfortable. I would appreciate it if they spoke more nicely, as in using please and thank you, but clearly the hostess that was sitting us didn't know what that was. After using the restroom and thinking twice, we were over it so we decided to leave and not return. The mood around the dinner felt very judgmental and not welcoming. They could atleast provide details to the dress code on a sign outside, cause apparently a walk in dinner next to the beach has one. read more

Ruby's had such great service for our visit! We waited to be seated on the outdoor patio upstairs. Our waiter, Rigoberto, moved around tables and umbrellas so that we weren't sitting in the sun. He was so courteous and quick with our order. Everything was brought out quick and Rigoberto kept checking in to make sure that everything was okay. Thank you Ruby's and Rigoberto! read more

First time trying Rubys in Laguna Beach was on November 11, Thursday 2021. My girlfriend and I were unaware that they had a location out here. We both liked this location as opposed to the Whittier location because this location had a red 50s car outside in front, plus other 50 car classics outside, how cool is that? And this location even has an outside patio seating area on top of the building which is very cool. I would like to try that seating area next time on a nice warm sunny day. Sadly, we saw a paper on the window that the establishment has "filed a chapter 11 bankruptcy." My girlfriend and I love Rubys and we hope they pull through and do not go out of business. Secondly, when we arrived, although the parking lot looked big enough for a good amount of cars, it was a full house. It was limited in parking space. Rubys is also off a busy roadway near the beach. And when arrived, the woman who works the front told us we had to wait outside which sucked because we were right in the sun. I felt her customer services skills could have been better, even though I don't think she means to sound rude, as I heard her telling other people in the same manner and tone. When arriving inside, it was very busy and they looked short on staff. The rest of the staff who took our order and brought our food out were very friendly and nice, I think even nicer than the one in Whittier. But I would have to ask my girlfriend's opinion and see what she said. In addition, they have a really cool 50s bicycle with a motor on it, near the tables, and more cool classic items that the Whittier location does not have. Inside you see Coca-Cola items everywhere which give that old-fashioned vibe. Even outside where we parked we saw their food truck parked which looked awesome! I also love how they have a really big dining table that goes all around the kitchen Very cool! I like how this location is more or better decorated than the Whittier location in the shopping plaza. As for the food, the fries are delicious as always, the burger was good. The only thing I would recommend is to serve the cheese melted. I hate when it's not melted at all, and it looks like it came right out of the fridge. Overall, we had a great experience there, the prices are very reasonable or cheap. I would recommend coming here and we will be returning hopefully soon. read more

After every beach trip we make sure we stop at this Ruby's location. It's sucks that they've closed down so many, but their unlimited fries and delicious burgers always a MUST. you also get a free shake on your birthday if you sign up for their rewards program. Just FYI read more

Ruby's Diner - Yummmmy - Diners Near Me - Laguna Beach, California

My girlfriend and I go to the Ruby's in CDM and Newport Beach all the time (which are normally great and I highly recommend), but yesterday we were in Laguna and figured we'd stop in at this Ruby's since we hadn't visited this one before. We were seated and it took over FIFTEEN minutes for anyone to even come to our table to take drink orders. (Came in a tick before 7:30, the first time we were even acknowledged was a tick after 7:45). We were just kinda sitting there waiting and waiting for someone to come by to take our order while other tables were being helped multiple times while we hadn't yet been helped at all. We felt ignored the whole time as they only checked on us one other time besides bringing us our food (which seemed like it was sitting out for a bit?). I work in customer service so I know how it is sometimes, so I hate being that guy that complains, but it wasn't busy at all and we were straight up ignored most of the time unfortunately. Super disappointing service from a chain we normally love. Just go a little further up the PCH to the one in CDM! read more

Stopped here for lunch and the service was prompt and the food simple and tasty. Good value with a cute oldies style theme. Definitely a perfect spot for a family lunch while heading up the coast! read more

Horrible service. The seats had food crumbs on them before we even sat down. I cleaned them myself. My 18 month old was handed milk before I could intervene and it spilled all over. Waitress made zero attempt to clean with a towel. Stood poised with her order pad. I used about 20 napkins and no one came for them. There they sat on our table. I asked for a booster seat and they said they had none. The place was almost empty. I asked for a new waitress, got a booster seat from a compassionate busboy and had to deal with the same waitress. I know it's Covid and times are tough but that in no way means waitresses can be sloppy and disrespectful. Will never go back. read more

Rubys was once a nice place to get a good meal in a clean and pleasant atmosphere with excellent service. I found that is no longer the case at the mission viejo rubys. I sat in the nearly empty restaurant a good 10 minutes before the coffee I ordered was delivered. and it was burnt tasting, indicating that they aren't cleaning the coffee pots. very disappointing as they used to have a good cup of coffee. My breakfast was partially cold and the water I asked for never did appear. the waiter looked hung over with dirty hair and a uniform that wasn't fresh. it's like they don't want your business. I won't be going back and suggest you don't waste your time and money. read more

My daughter age 14 and a friend visited this location, they were seated and then completely ignored by the server. She proceeded to make eye contact with them but never helped them. When someone else sat at the table next to them, they were helped by the server and my daughter continued to be ignored. I came by to eat with them but we opted to leave. This was completely uncalled for and you should be ashamed to discriminate because of age. read more

the food looked good but bit into it , it was so mushy..it was gross ..told the manager about and she said she will let the cook no for next time..so this place is should be a no star...don't eat at this place. read more

This place is one of the friendliest Ruby's!!! We just came here for ice cream. The servers are all pretty young and are all very kind and welcoming, but what really makes a difference is the management! He did his rounds and greated everyone!!! This location also recently supported Special Olympics with the local police department. Today we got to witness the check presentation. It was a nice treat today. Just ice cream and fries with 2 of my kids. Upstairs is pretty cool too. All the tables have shade and views the ocean. We stayed downstairs because we had my newborn with me... we wanted to stay cool! Enjoy! It was a delightful experience each time we visit! read more

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Bruh who the heck made this. It was to-go so I didn't think to check it... learned my lesson. read more

Ruby's Diner - Diners Near Me - Laguna Beach, California

I worked here for six months. Not one friendly manager and food upset my stomach. The hostess which I was was required to clean the bathrooms and do things that a hostess should never do. Never again. read more

Good place to eat hang out and it been fun I like the food as well it was pretty cool to eat and drink shake read more

Ruby's Diner - #rubys #food - Diners Near Me - Laguna Beach, California

Visited for dinner while we were on the way to Laguna Beach for Pageant of the Masters. We were excellently served by Olivia, who made one of the best milkshakes I've ever had! The flavor was chocolate chip cookie dough. Absolutely outstanding! Thanks, Olivia, for the excellent suggestion! read more

My wife and I shared a Denver omelette and we each had coffee with vanilla creamer. The food was good and the waiter and hostess were friendly and competent. read more

Delicious food, could've been more stores if we had better device. Actually, a gentleman led us to our booth since we weren't being helped at the front at first and he was the only person who gave us the right customer service. Other than that, the rest was down the drain. All of the girls were all over the place. Our server in particular kept forgetting what we ordered and we had to constantly remind her. We didn't mind at first, but then we caught her exchanging information with a photographer on a different booth and having some wonderful conversation about her being a model and wanting to work with him...great right? We let it go. But even after she got his info or gave her info, she still forgot our lemon iced water we asked for since the beginning of our visit. Oh yeah, and we ordered bottomless fries, and paid the extra $1 which allows us to get any type of fries from regular to Cajun to garlic to sweet potato. Pretty awesome! But when we asked if we could try the Cajun fries next, she asked us if we wanted to order it as an appetizer?? Didn't you tell us we could refill any type of fries we wanted? Isn't that why we paid the extra $1? She didn't make any sense. At the end, we waited for over 20 minutes for our check and our water and never got it so we got up and went to the front register. We told the employee up front about what happened and she apologized and got our waitress. Our waitress came to us and looked scared but acted like she did nothing wrong. She even tried to compliment my hair -_- then my fiancé asked if we could just get our water to go since we're already leaving. I paid, she didn't give me receipt and she just walked away to get our water and then came back and just put the cup of water on the counter and walked away. Didn't give me a receipt, didn't say thank you or apologize or anything...just walked away. Sadly, even though the food was delicious, it made the whole experience suck! read more

Ruby's Diner - Strawberry and banana milkshake. Yum! - Diners Near Me - Laguna Beach, California

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I was disappointed with my experience today when I arrive there were three employees sitting at the bar to the left and when I walked in one girl got up the others didn't move and when I ordered my shake she said there was only one size, I said it was OK and it's 6.75 for the shake And when I got to my car and looked it was only halfway full, they put some whip cream in it to make it look fuller and I got to my car I realize that they had only put in little over half of a cup full, super disappointed won't be back to this location. They Cannot use the excuse that they were busy as they were actually so slow that's why the three boys were sitting at the bar. Bummer. @rubysdiner Laguna Beach. The employee who helped me was very nice read more

Ruby's Diner - See the line right above the word Ruby's on cup...that's what they put in cup. Didn't even fill It...@rubysdiner - Diners Near Me - Laguna Beach, California

BAD FOOD!!! I love Ruby's Diner but this one is horrible. I ordered my food to go and when I got there everything was cold and our shakes where melted. There were very little fries in each meal and the chicken strip meal came with five strips and the appetizer came with five also but the meal was $14 while the appetizer was $10. The chicken chips were dry and bland. I ordered two things of macaroni and cheese and one of them had an old piece of lettuce in it. For $73 I expect more and better quality food. I am very disappointed in this Ruby's Diner and do not recommend eating there. read more

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I LOVE Ruby's Diner!! It's never disappointed me! This location was no different. We sat outside and hung out in the cool breeze. Jesus was our server and did an awesome job. Very attentive and super friendly. He's got our vote for best service!!! read more

Pessia was wonderful.. She answered my phone call and was able to help me with everything I needed. Great customer service skills & very courteous. Thankyouu Pessia! :) My order was great thanks to your lovely help. read more

This place didn't clean at all before sitting us down.. menus were extremely sticky. We left won't go back

I'm giving them 4 stars - mainly because of the experience. The staff is soooooooo friendly. Boys ordered hamburgers and chicken fingers. They seemed to like it- and fries were okay. Really go here for the experience - but go early they closed at 9 on Friday! This is laguna I the summer! What? read more

Ruby's Diner - Diners Near Me - Laguna Beach, California

Having one of those days at work today. Been listening to the jerks at work being rude and downright unprofessional to people. Time to head home. But this brings to mind our lunch here yesterday. The wife needed a date day so I skipped work for the day. Did our usual roaming, walking and exploring in Newport and Laguna. Decided on lunch here. We visit fairly often here and at the Carlsbad Outlet location. Awesome. Awesome food. Awesome service. Waitress was an absolute joy to deal with. We never had to ask for anything. In fact if it was up to her I would be walking out with more cherry soda in a to go cup. I was ready to burst so I passed. We will be back. Keep up the good work Ruby's. read more

So this place is actually really good. The patio on the roof is super nice and so are the staff. Food is pretty good. Shakes are super good as well. Just me and my weak stomach weren't having it that morning. Will be coming back. read more

Ruby's Diner - Lol me puking - thanks weak stomach - Diners Near Me - Laguna Beach, California

This is re the Laguna Beach Ruby's in 2021. Lousy food, almost beyond belief badly cooked, but a nice, cheerful vibe, especially at dinner time when kids come with their parents and it's a sweet, accepting atmosphere. One thing I could stand to eat was an avocado sandwich on toast. Fries were designed to upset stomachs. read more

Had a gift card which they did not accept. Apparently the new owners decided it's worth it to lose customers over 25$. Never going back again based on principle alone. read more

Customer Service: $$$$$ of $$$$$ Ambiance: $$$$$ of $$$$$ Food Flavor: $$$$ of $$$$$ Prices: $$$$$ of $$$$$ Location: $$$$$ of $$$$$ We've been here three times now. Spending a day at the beach, and heading into our favorite roadside diner, Ruby's! Classic cars on the outside - it's a great spot. The waitresses, waiters, and managers are always very friendly. They checked on us constantly and made sure we had everything we needed. A little girl threw up on the floor, two booths away from us. The waiters/waitresses jumped into action immediately. Cleaning the entire floor, and helping the little girl feel loved and secure. They cleaned her up, gave her wipes, and smiled the entire time. The parents were relaxed, and no scene was made. I thought that was absolutely fantastic. I saw the father offer the bus boy a fat tip -- bus boy refused. Classy. Food's always great. I'm never let down. read more

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Having breakfast here and my husband and I decided it is THE cleanest restaurant we've ever been In. It looks like it's been cleaned and polished from the rafters to the floor. Not too crowded either and so we feel safe. Of course...the food was great. read more

Not a fan, the bread is always old. Never order a sandwich you will be sorry. The cob salad is ok, but that's about it. Shakes are not bad though. read more

Came in for the fries and onion ring order, was about to place my order when the phone rings, instead of asking to hold for the person on other line, she took that persons order, then after 3 mins , the girl then was done and was gonna take my order when same thing happens, again, does the same thing.. And answers the phone to proceed taking another persons order, the awkward stare i had with the girl is just too long and unbearable. After ten mins, finally ordered and the manager was actually helpful and asked if i needed anything else. Quick food delivery but the server seem like a rookie.. read more

Ruby's Diner - Front entrance - Diners Near Me - Laguna Beach, California

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