Got a couple of free 1 hour passes from Her school…read moreFor finishing two reading logs for school... thought we would check it out... it's a little small and everything cramped together but not bad. This trampoline park is in the wal mart plaza and they open at 1... not 10am..

I took my son here for a playdate. Right off the bat, there was a Groupon. Winning! The employee…read morewas able to look it up by my name. I was impressed. The staff were knowledgeable and friendly. I appreciated it. The kids had a wonderful time. The best part, the facility was very clean and it did not smell like stanky feet. We also had some cheese fries and pretzel with fries. The fries were waffle fries and were really tasty. There were several things to do so the kids stayed busy the entire 90 minutes we paid for. They were worn out by the time we left and I was grateful for it.

At first I was would have left 5 stars. Customer service prior was great and even tho I couldn't…read moreafford their hefty party packages I was still able to get tickets off of Groupon per an employees recommendation. Apon arrival we checked in and signed our waivers. We had to purchase socks and at 4.99 a pair - this feels like a cash grab.. I digress. It was after lunch and we were all hungry so we ordered two pizzas. Now for $25 a pizza I'm expecting a decent sized pizza and with quality toppings etc. unfortunately our pizzas came out burnt and were very small for$25.. the staff also gave us grief about ordering another pizza because " we already had two why do we need another" words from staff. Unfortunately this really bummed me out considering we are here for my sons birthday!! I let this go in the moment because the place was staffed with just teenagers and all of them had attitudes so I wasn't going to complain to them when I doubt I would have gotten any real help. This location itself doesn't have that many attractions like the website shows the other locations having more options like slides etc. the foam in the pits were old looking and lots were torn into making it seem a bit more dirtier.. some of the courses had broken parts that didn't work exactly how it should have. Over all for my sons birthday party being held here in still super disappointed in the treatment from staff and the lack of care for the equipment there. I don't think we would recommend this place ..

I went here when it was Gravity but it seems like Rush has since bought it out. Rush has done a lot…read moreof things to the place and it is much better than Gravity was. The main staples are still there - rock climbing wall, dodgeball court, jousting, basketball, gymnastic bounce/pit, and main trampoline area. The tall towers, harnessed trampoline, gravity wall, skywalk and miscellaneous arcades remain as well. But they've added a massive amount of climbing areas, general seating, and party rooms. The kid/toddler play area is pretty massive in itself - about as big as other places' main areas. But they'll they have a massive four level main climbing area. Truly massive. They also added an obstacle course that is pretty big and nice. The party rooms look very nice as well (previously you'd just have a table on the side). Here on a Sunday and they have the NFL games on for the parents. Lol. The bad. The bathrooms are crap. Either missing doors, without TP, or without paper towels. Floors are a bit dirty looking -could use a buffing clean. As for price, get the Groupon! Do not pay full price you schmucks. We literally bought ours while at the desk.

I've been here a few times with the kiddo and she's always had a good time here. There's a variety…read moreof equipment to climb, slide, and bounce on and there's also a smaller kid area so it appeals to kids of all ages. There are benches for parents to sit on, as well as massage chairs for an extra cost if you would like to indulge. The staff have been friendly and I haven't encountered any problems here. They do require grip socks so make sure to bring some or you can buy some at the register. The time that you pay for corresponds to the band color they give your kid and they will announce on the speaker when your time is up. For the most part the area is fairly well maintained. It's an indoor park where lots of kids are running through so a little chaos is not unusual. Some of the restroom stalls seem perpetually out of order but there are enough available that we haven't had to wait. Some of the benches could use a re-upholster but for the most part things seem clean enough. At our last visit the young woman at the register was very nice and she was such a hard worker, keeping the entire area clean. Kudos to her dedication!

We have been coming to this fun place for the past few years. The kids love it a lot! There are…read morevarious different kinds of activities to play from sliding, climbing, trampolines until a ninja play. They also offer the birthday party group with the two hours or more as you wish. As a parent; I found this place is easy to keep an eye on your kids, safe and a lot of choices for them to enjoy their fun time!. This place could be very crowded during the weekend and late afternoon especially in the summer time. If you are looking for the fun spot for your kids and not sure where to go, come and check this place out!

After researching Urban Air, we decided to go all in and purchase memberships for our family. Three…read moreUnlimited memberships and about $730 later, we were excited to see if the experience would live up to everything it promised. The Good There is a lot to like about Urban Air. The variety of attractions is impressive and gives kids plenty of ways to stay entertained. Between the go-karts, free-fall ride, rock climbing walls, laser tag, elevated obstacle course, and trampolines, there is no shortage of things to do. The go-karts were one of the biggest hits of the day. Our kids absolutely loved them and would have happily ridden them over and over. They were easily one of the standout attractions and one of the main reasons we felt good about purchasing the memberships. Laser tag was another highlight. The arena is surprisingly large, and the equipment feels like what you'd expect from a dedicated laser tag facility rather than a side attraction at a trampoline park. It was probably my personal favorite attraction. Most importantly, our kids had a blast. They left excited and already asking when they could come back, which is ultimately what matters most. The Bad The biggest surprise came when we learned that some attractions included with the "Unlimited" membership are not actually unlimited. We discovered this when an employee marked our kids' wristbands to track how many times they had ridden the go-karts. Since the go-karts were one of their favorite attractions, it was disappointing to learn there was a limit on something they enjoyed so much. What made this more frustrating was that when reviewing membership options, the pass advertises "Full Attraction Access Included." Based on that wording, I naturally assumed that meant unlimited access to all attractions during a visit. Instead, it appears the "Unlimited" portion refers more to unlimited visits throughout the month rather than unlimited use of every attraction once you're inside. To be fair, there may be details somewhere outlining these restrictions, but during signup and while reviewing the membership information, we couldn't find anything clearly explaining which attractions have limits or how many uses are included. Greater transparency upfront would go a long way toward setting proper expectations. Fortunately, our kids didn't seem bothered by the limits, but it was still an unexpected surprise. The Ugly My biggest concerns involved safety oversight and supervision. The employees we interacted with were friendly and polite, but many appeared quite young, and there were multiple occasions where staff seemed more focused on socializing than actively monitoring attractions. This was particularly noticeable in the rock climbing area, where children were climbing 20+ feet into the air while attached to retractable harness systems. The equipment itself appeared safe, but active supervision is just as important. Another concern involved the free-fall ride. During our visit, the ride was out of service, but the exit gate was not properly secured. Because of this, children were able to enter the attraction area through the exit and begin accessing the ride before an employee noticed and redirected them. Thankfully the ride was not operating at the time, but it took a moment for staff to recognize what was happening. While no one was hurt and the situation was corrected, it reinforced some of the attentiveness concerns we observed throughout the visit. For a facility designed primarily for children and featuring several higher-risk attractions, supervision and securing access points should be top priorities. Overall Despite the concerns, we still had a positive first experience. The attractions themselves are genuinely fun, the facility offers a lot for active kids, and our children had an amazing time. Because we've already invested in the memberships, we'll absolutely continue visiting and will be interested to see how future experiences compare. It's possible that visiting on a Tuesday evening during the summer contributed to some of the staffing and supervision issues, especially since the park wasn't particularly busy. If I could give half stars, this would probably land around 3.5 to 4 stars for me. The attractions, especially the go-karts and laser tag, are excellent and delivered exactly what we hoped for. However, the lack of clarity around "Unlimited" membership benefits and the safety oversight concerns keep it from earning a full five stars. Urban Air has the potential to be a fantastic family value, but clearer communication and stronger attention to supervision would make the experience feel more aligned with the premium price of admission.

I took my four kids here and ended up spending close to $200. I wouldn't mind paying that if the…read morefacility was clean and well maintained, but unfortunately it wasn't. We arrived right when they opened on a Thursday morning, so it wasn't a matter of the place getting dirty throughout the day. The facility looked like it desperately needed a deep cleaning. There was a dead cockroach on the floor, many of the surfaces looked like they hadn't been wiped down in a while, and the foam pit was especially concerning--the foam blocks looked old, dirty, and in need of replacement. For what admission costs, I expect the facility to be maintained much better. My kids still had fun, but the lack of cleanliness made it hard to enjoy the experience, and I don't feel the condition of the facility matches the premium price. On a positive note- the staff was very friendly.

Charlotte and Ty are probably my favorite workers. They always make sure that KTR is fun and they…read morealways make sure they keep this place PG

Good place for kids b'day parties and burn up the energy…read more Good pizza and drinks, lot of activities for kids Bike and skate ramps, scooter ramps, trampolines with obstacle course, zip lines

Want to tire out your toddler? Visit KTR Ahwatukee. We had so much fun during toddler hours today…read more We have been here several times this summer when it's too dang hot to play outside. Since the older kids are back in school now, there is more space for the littles to run wild. (We grandparents got a workout too!) the staff is friendly and helpful. There is a snack bar and an area to rent scooters and helmets and you can even buy KTR merch. Restrooms are clean and there is a spot to refill water bottles. Consider purchasing the 10 punch pass too. Go and have fun!

I recently attended a birthday party for my son's friend at KTR, and I was thoroughly impressed…read morewith the experience. If you book a morning party (9-11 am), you're allowed to enter an hour before the venue officially opens at 10 am. This means your kids can enjoy an hour of playtime in a private and quiet setting before others arrive--something I found really thoughtful and enjoyable. KTR offers a spacious, open environment where kids can run around and explore without getting bored. Parents can join in on the fun or simply relax with some snacks and drinks, chatting while the kids burn off their energy. The facility is exceptionally clean, well-organized, and staffed with friendly, helpful team members who are happy to answer questions or provide recommendations. If you're looking for a great venue for a birthday party that also keeps kids active and entertained, I highly recommend checking out KTR. They offer various options to suit different group sizes, ensuring a memorable experience for everyone!

We went there for the birthday party and everyone had a blast!…read more It's open large space, easy to keep an eyes on your kids while they are playing. This place could be crowded in the afternoon so make sure go there a little early if you can, so you have more space and less people around if that something you prefer! The staff there are super friendly and very helpful. Fast and friendly service. They also have snacks counter offer if you need a little break for the kids. Overall we had a great experience and enjoyed it a lot. If you are not sure where you want to go or try for indoor places -- it might be worth checking out th is place.

there was one staff that stood out to me for her positive attitude and amazing work ethic! ruthy or…read moreruthie, was an amazing part of the altitude experience!!! thank you ruthie for making our visit better!!!!

We were visiting from Omaha and looking for something indoors to do. We found this on Yelp and…read morefigured it looked just good enough to enjoy a few hours. The price was $21 per kid+$4 for socks, making it in the middle of cheap and expensive. With limited options for any better price point we ended up attending. I will say, as someone who visits the Rainforest Cafe, this is like an interactive spot! I loved the whole play area. It's sky high with a ton of things to climb and play on. We have a 7 and 10 year old and both had a ton of fun. I got a play card to play some games and we got our fill of fun and burned energy by the end. It is definitely on the older side of play places, but I found it nostalgic. It was like chuck e cheese meets the wild. I would recommend it if you were looking for something to do.

Employees were not any too nice. They were not mean or anything ... just more devoid of…read morepersonality. Many arcade games did not work. Not hardly any balls in Down the Clown, Pinball game with no working ball, etc. Play area was fantastic. Kids definitely enjoyed that part. This is what is unique about the place and the reason to come here. The giant tree is magical. The snake slide is really cool. We all like the aquarium that is incorporated into the play structure. Parents do not have to pay to play if you prefer to be a spectator. There were many massage chairs around the play floor and signs saying you could only sit in them if you were paying for a massage. That said, I wanted to use one, but I couldn't find one that worked. Just kind of gives the place a lower end vibe. They do have one ride (Frog Hopper), but you need to go request an employee if you want to ride it. They give you the feeling that you are annoying or bothering them if you ask them to come over to operate the ride. I do not like having that feeling so my kids only went on the ride once. Tried the food. It was okay. Nothing gourmet, but it is typical for the quality one usually finds at these indoor kid play places. Nice that they had Icees available.