Nice place but I needed a lot of items and unfortunately had a lot of questions. The only challenge was the worker was more interested in watching Sunday Football. My bill was $40 or so and I would have spent a lot more had they taken the time. No problem I'll find another location. read more

I'm like the other reviewers who like to purchase local and I don't mind paying a few dollars more for an item. But when I went in today to purchase a propane fitting that costs $7 online and was told it would be $21, I said no thanks. read more

Great people. Great service. Came here during pandemic with my water pump broken. They fixed it fantastically and timely and at a reasonable price. I wish I could have stayed and had my whole repair list done by these folks. read more

They did a great job on my 1992 class C 27 foot RV. I needed to replace the original roof. I felt they really cared about my old RV. Even though, there were some surprises the original estimate was still honored. Requests for some custom features were done with enthusiasm. read more

Once again I walk into Safari RV a place packed w Rv supplies from the smallest to the largest items. Like replacement vent handles, to hydraulic lift bars, to multiple types of vents and covers, air ride bladders, tons of light lenses n light fixtures, toilets, hoses, furniture n so much more. Karl looked at my phone photos n got me the two different roof vent covers I needed in a flash. I didn't have to dig n hem n haw if I was getting what I needed.This place is somewhere I just can wonder a while looking at everything for future references. There were two guys helping about six of us and I found both helpers pleasant, knowledgeable, and truly helpful. Thanks Safari! read more

My husband went in to purchase a sinple part and was actually made fun of by the employees for having a tent trailer. Guess we won't be returning for any more expensive parts for our silly trailer or even something bigger. read more

Needed a washer, just paid 37 cents for one in Oregon. Safari forced me to buy package of 5 for $6. What a rip-off. I'm traveling through the area from Oregon. I could have chosen to reject this rip-off and try elsewhere, but it's 100 outside, Sunday, and I don't want to drive around Reno looking for a 37 cent part. However, YOU, don't have to get ripped off, go somewhere else. read more

This place has prices that are double what I've seen. Inexperienced staff with a terrible attitude.

We had two slide issues in our 2008 Tiffin Allegro Bus on September 30, 2019. We could not get a mobile service so drove our bus about 11 miles to Safari RV with our passenger slide out. Between Zoy, Kevin and Jerrardo we were given excellent service. They got us in at 8:15 AM on the day following our call (other RV service centers in the area were quoting December for service) and we were back on the road by noon that same day. They identified our problems, fixed them and the cost was competitive. We would recommend this group to any RV owner that needs anything from a part to service. read more

I've been using them to install a RVQ, roof fan covers, replace a roof fan, and an A/C, on my 21' Class C Motor home for about 12 years. They always do a great, thorough job and I've never had any problems with their work. I've gone to a couple of other local RV repair shops and Safari charges significantly less. Their parts are more expensive than mail order, usually, but they are well stocked so they carry and have to finance a large inventory. The A/C they installed was significantly cheaper than Camping World OR Amazon, to my surprise. read more

Fast and swift emergency rv service! They were absolutely wonderful an fast so we could get to bm ASAP!

How did appointment for 830 oil change tire pressure tested and fluids checked set it up three weeks ago , get here , no can do, place is dirty non pro. Don't rent or go here read more

We had a great experience with the service department. Arrived in Reno on Sunday afternoon on our way to Burning Man. The propane refrigerator was shooting flames out the side. I called Safari Stores after hours and I spoke to a very friendly human. Made an appointment for 8:30 am on Monday. We were in and out in 1 hour with the fridge repaired. THANK YOU! read more

Just had new furniture installed and some upgrades done. Jessie and his folks did a wonderful job for us. Very, very pleased with the results. read more

Love this place! I am an RV beginner, and these guys are awesome. The one missing star is because yes, it is expensive, but just think of it as a package deal for flawless advice. If they don't know, they will tell you they don't know and then ask Steve. Whom I have yet to stump. Returns are easy, they have everything, customer service is so excellent that Steve even called the locksmith to confirm their hours so I could get duplicates. Bring in your toughest questions and get ready to be impressed. read more

I have been a Reno resident my whole life, and have never dealt with a nastier bunch! When the sales personnel treated me unfairly, I went to the main man and he was even worse. I ordered an awning with a room for my travel trailer, paid cash on the spot. They said one week, and it would be in. Two weeks later I called, they said burning man was causing some slowdowns so I didn't bother them for another two weeks. At that time they still hadn't even ordered it yet. They never did order it, they sold me an awning that was eight years old from there stock room, with no room that goes with my order. I had to get the room through camping world, and pay another 800$. When I set up the awning it broke the first time, and then I found that it was obsolete, being a discontinued model, no parts available. I paid 1000$ for an outdated useless awning, still having problems years later. This business should be closed down, rip offs and rude! read more

Horrible customer service. Every time I've gone in with a question the guy at the counter talks to me like I'm an idiot for not knowing the answer. I would recommend going anywhere else or ordering online. It may take longer but at least you don't have to be talked down to for asking a question!! read more

I just got off the phone with the parts department and I'm appalled as to how rude the man was for someone in customer service! When I called to inquire if they stock a part that I need (kinda figured not) the guy very abruptly told me no, that they generally don't deal with old trailers. I then said "ok, thank you anyway" and he had already hung up on me! I'm only making a review because this is the second time that I have dealt with Safari. Not many but it will definitely be my last. I live 2 hours east of Reno and don't have access to the parts I need for my vintage camp trailer. Reno has several places for RV parts but I pass by their store when shopping in Reno so that was why I originally went to them. The first time I went in, I was looking for parts (thermocouple). Since my trailer is old, the guy who helped me acted put out to have to look up and do a little research for what I needed. Then he seemed almost irritated with me when he went to see if they had it. Just because I don't have a big, fancy 5th wheel doesn't make me any less important as any other potential customer! I won't give my business to a place with rude employees... read more

Expensive? Yes! But most likely if you need a part they have them in stock. Axles, brakes, doors, knobs, couches...you can order it for less, but it's nice if you don't want to wait.... they used to have the best prices on generators.. maybe they still do.. read more

A neighbor of mine whose family is very recreation oriented with camping and boating referred me to Safari Stores as she said she has seen their advertisement to get new customers in the local Val-Pak, she even went into her house and gave it to me. It is located near Costco, a very busy plaza for consumers. Before I drove out there to introduce myself and possibly invite their participation in a few area publications and events which serve the most affluent communities in northern Nevada, I called and spoke with "Jim" in their Accounting Dept. I simply asked to speak with the Marketing Representative (as I was referring to the coupon) and was very rudely hung up on,.... twice! He had no idea what I was calling about and simply said we are not interested, then hung up on me! Family owned and Operated? This is NOT a family you will want to be part of.... read more

In attempting to purchase an RV long distance, I wanted to hire a company to do a pre-purchase inspection. I was referred to this outfit. When I saw the yelp reviews, I decided to call to have a direct conversation with them. Well, the reviews are accurate, I'm afraid to say. They won't give me a checklist of items they inspect during their rv pre-inspection service. He said they don't have a checklist. That's comforting to know (not). If they see something that looks like it might be a leak, they'll note it, but they won't touch the walls to look for rot. They'll -look- at the roof to assess condition. They'll make sure the water systems are working. I guess that means they'll turn on the faucet. How would I know since they won't give me a list of what they're inspecting. $345 for what? Nothing. I was referred to another service who I will be using instead and they charge much less while delivering actual service. Lastly, the person I spoke to really didn't want to be on the phone about this. It's obvious to me that, at least this person does not want to be there. read more

Terrible customer service, extremely expensive, slow repair work, failed to give updates unless we called, and our class C is now worse off now than before the repairs. Initially, we liked them as they did good work because of an excellent mechanic that is no longer with them. They have since gone through several mechanics, and none have been very good. This March, because of past positive experiences we turned to them to do insurance covered repairs for us after first questioning them on whether they were used to doing insurance work, which they claimed they were. Also, we were getting no hot water, which they previously "repaired" a few months back and was under warranty. both our bathroom vent and air conditioner were wrecked due to a severe windstorm and blizzard. My husband covered the vent to prevent water damage, but the air conditioner area was too large for him to cover. When we brought in our rv my husband talked to the manager about how we were worried about water damage due to the air conditioner, and our insurance agent told us that they would not cover water damage. The manager acknowledged our concerns, and we left our rv in their care. The repairs took well over a month, and they offered various excuses as to why, but none of their excuses made any sense. Finally, after the return of our rv, the outward condition, initially seemed ok. within a day's time we found out how wrong we were. it appeared that someone may have been living in our rv, because our black water tank was filled with crap (it should have been just antifreeze as it was still winterized). Also, we had extensive water damage and leaks because the rv was left outside without any protection with the elements. My husband called and complained, and the man offered no apology or restitution, other than saying they would give us a discount for future work. This spring, we took the rv out for five days, and on the last day our hot water failed again!! So, we brought it to them. BIG MISTAKE. They refused to fix the circuitry to the hot water tank, because they claimed that our convertor was faulty, and that they would repair for over $800, for the part alone (no mention of discount, of course). We told them that at that time we would have to forgo the repair, as we wanted to take the rv out for an outing this July. When we took her to our campsite we attempted to turn on the air conditioner and microwave, but now they do not work. we suspect that they disconnected the convertor, or perhaps they did not do a thorough diagnostic job on the electrical system when our air conditioner was initially damaged. of course, when we called them they placed the entire blame on us. STAY AWAY FROM THEM LIKE THE PLAGUE!! read more

The RV industry in general is in ill repute because of its propensity to engage in price gouging.Latest example: A common RV battery relay switch is around $20.00 at NAPA Auto Parts. (NAPA is not noted for low prices.) The same thing at this store was $80.00. Four times higher. I would buy it for even two times higher, knowing that an RV store has to have a different business model. But four times higher? What does this say about the RV business culture ? read more

We went to this store about two months ago looking for a particular part for our motorhome, they had it! Yay. Pricey but who cares right? They had the damn part and knew what we were talking about, the guy we dealt with was the original owner I believe but now is a general manager maybe? Anyways a real pleasant gentleman. Last week a damn squirrel broke our outer skylight over our shower so we called Safari for a replacement. The parts guy told us he had it in stock, gave us a price of $150.00, we asked if he could hold it we were coming down from Truckee to pick it up. He told us we had to pay for it right now over the phone in full, we asked if there was a rush of people buying these parts up, he told us that's the way they do business, than he came back and told us they didn't even have the part in stock! It would take a day to order and get. I told my man to forget it I would order somewhere else rather than deal with this type of craziness. I looked up camping world and found exactly what we needed for $79.99, plus the caulking so I got free shipping. All without being a member! So if you have to deal with this store I suggest you go in and deal with them personally. The over the phone business is horrible. I don't like being hard armed or feel like there's no other game in town. This person thought he had us over a barrel and that's bad business, we were a returning customer. Why treat us so poorly? This company needs to clean house of its rotten apples. read more

I needed a car set up for a dinghy tow. Despite repeated screw ups by the equipment supplier (Blue Ox), these guys did the work in a timely manner and did it complete. It included putting the bracket on the car, setting up the wiring for all the lights, setting up and wiring a brake controller, setting up the hitch to the proper height and wiring so the motorhome kept the battery charged. Their price was as quoted and $1000 less than other quotes I got in Reno. It all worked as promised the first trip. They also have the most complete parts department in town. read more

Really enjoyed shopping here-their staff is very helpful and knowledgeable-think Nordstroms compared to the Wal-Mart style service you get at Camping World. Plus, they have the most extensive selection of parts I've ever seen, and as a full-timer, I've shopped all over the country. Ended up buying a refrigerator here, and it was cheaper than anything I could buy online. read more

The fridge in our RV started dying as soon as I had it fully loaded and we rolled out onto the road. We researched causes and solutions on the phone between Truckee and Reno, and by bedtime had an appointment for an in-stock replacement at Safari, soon as they opened next am. Jessie and his guys in the service department finished the job earlier than estimated. Cost of the freezer-fridge same as ordering online. They even let us store our cold stuff in the shop refrigerator and freezer. Fantastic. Nice, helpful, polite, efficient. read more

These guys are the best. Our RV refrigerator broke down on our way to Burning Man and Jose and his crew could not have been more helpful. They were knowledgeable, helpful and super friendly. And best of all, OPEN ON A SUNDAY!!! read more

Went in today and was greeted by what turned out to be a rude and antagonistic associate. I have spent my money in this store before even though their prices are outrageously high.After today's experience, I will never step foot in the store again. I reccomend against using this retailer unless you are in really dire straits. read more

Jessie in the service department is GREAT ! I blew a tire on my travel trailer and the damage to the rig was extensive. Jessie worked with my 'hesitant' insurance company and his crew did an excellent job on the trailer. I've had 3 experiences with Safari and have always been 100% satisfied. In my humble opinion Safari is the best RV store around. I always refer my friends to them too. read more

We purchased a hose for $42.71 including tax on 12/2/15. It was the wrong size so returned it and was charged a $4.00 stocking fee. Asked to speak with a manager was not one there. We were "not told" if we needed to return it would be a restocking fee for them to just put it back on there shelve when we first purchased it. So buyer beware they are running a unclean service for there products and also charge twice the prices where as you can find the same product online for half the prices they charge. read more

Second experience with Safari stores and both have been very positive. All our power was out in the coach and they got it in quickly, charged the minimum 1 hour and fixed the problem. They showed me what had happened (simple reset button, but difficult to find) and told me what to do if it happens again...without having to go back. The folks are awesome and helpful. read more

This place is literally packed to the ceiling with R.V. parts, and when I went in looking for a part for my 30 year old furnace, the guy behind the counter took one look at it and pulled the same part right off the shelf! read more

What I liked about this place was that the staff really seemed to know what they were talking about in answering all my questions. Plus, they had a massive inventory, so I didn't have to wait for the part that I'd been looking all over California for. read more

If I could give 0 stars, I would. Do not look for parts from this overpriced outfit. Was looking for a replacement Atwood water heater and they wanted over $800. You could buy anywhere on the internet for $350 or below. They gave me some bogus excuse that made no sense. I bought on line and even with shipping it was under $400. I've had a previous experience from this store when they charged me $15 for a little plastic valve that everyone else charged $8. Shouldn't have been surprised! read more

We took our RV into Safari at the suggestion of our insurance adjuster last July. The cost to repair in July would have totaled to RV. Kevin at Safari told us if we could wait till winter he could knock off 25% thus saving the RV. He called us in March to come in and sign the $10K+ insurance check. At this time he told us he'd need to repair some damage his crew had done in the bathroom i.e. replace the paneling where the hot water switches were. They called in April and asked us to p/u the rig. They then charged us for winterizing and tire extenders. We took our rig out last weekend only to find that our tank hoses were missing and our hot water heater no longer works. We called Safari and they said to bring it in. We did and we're charged labor to look at the water heater. The could not tell us why it was working when we brought it in last July but now is not, but they charged us anyways. When I called to tell Kevin that the WH was working and now is not and we should not be charged unless it is a broken WH, he hung up on me. I will be reporting this to AFI if it is not repaired fairly. read more

I must say these guys have been very good to me. I agree their prices are higher than most but they always have what I need. It amazes me that some of these yahoo's leaving feedback can even begin to compare apples to oranges when buying RV parts. They should quit their whining when it comes to prices you pay at a store front compared to internet prices. Get off the sob story already! There is no comparison when it comes to a store front and internet prices. A business that has a store front must pay a lease or property mortgage, power and other utilities, insurance, warehousing, property taxes, business lics fees etc. How can you even compare this to an internet website that has none of these expenses. An internet business has some geek sitting behind a computer entering an order and then it is drop shipped directly from the warehouse to the customer. There is no comparison period !! So get over it. If you want the cheapest price than buy it on the internet! If you want it today than go to a store front. One thing is for sure by going to a store front you will get the correct part and not have to ship it back and forth 3 times to get it right. Good job Safari and thanks for all your help over the years. read more

i read the previous review about the customer who bought a 15 watt "battery solar panel", the customer claimed that it did not charge the battery, he did not tell the truth. it did charge the battery but it was only rated to charge it "15 watts per hour" he got what he paid for. he was told "before he bought it that "he needed a 100 watt panel to do the job" the people at safari are "experts" they are the best in the business. if they tell something listen to them. this customer choose not to listen, read more