Worst experience ever! Questioned the door when I checked in, but thought... I will just block the door, then get home from dinner, throw back sheets and this bed bug runs across bed, I freaked so threw it, this was on the wall then they all scattered. Hotel offered to change sheets.... read more

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Great service . Very welcoming . Would recommend this 10/10. This is a great location for everythjng .

This hotel is perfectly located to walk around South Beach. Every shop and restaurant is footsteps away, as is the beach. As a guest, you have access to beach chairs and umbrellas, which are very useful for relaxing. The staff were all so kind and helpful. The hotel is charming. The room was clean and perfectly adequate, as was the pool. My daughter in law and i went on a little girls getaway and we couldn't be happier with our experience. Thank you San Juan staff, from two very hard working service industry ladies who need a break! We'll be back. Thank you read more

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The room was lovely. Staff went above and beyond. Even found a place to put my utility trailer without paying a ton of money. I would definitely stay here again read more

Good location - on bus line- close to the beach- the breakfast was really hood and made on site - has a pool - staff is nice- has a writers group at cafe read more

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Me and my friends felt very taken care of on our stay. All the employees were extremely nice and helpful! This was a great location as well! It was a walkable distance to many restaurants and convenience stores. They also let guests use their umbrellas, chairs and towels on the beach. read more

Gave a star for the staff & the good mojitos Stayed here over the weekend with my sister & I would say I probably wouldn't stay here again. We stayed here in 2017 when we came so we thought it would be cool to stay at the same place. Should've went with somewhere else Check in was very simple, but we were located on the first floor where everything is located pretty much. Everyone is constantly passing your room for the pool or breakfast. The walls are beyond paper thin so the people who non stop partied in room 110, there's a special place for y'all. We heard and felt everything from that room. Appears that there are no actual quiet hours. So at 9 am we had to get up n out because we couldn't sleep due to the noise (informed man at front desk about this & nothing was done) The location is ideal with a package store right next door, & within steps to food and convenience stores. The front desk staff were nice but they did nothing about the noise I complained over 3 times about. The sink in the bathroom was stopped up so you had to be patient when washing face or brushing teeth. Also our room Smelled like sewage it was just crazy because we weren't given an alternative My sister cut her leg on the broke cheap ikea frame & she asked for a band aid at least but nope. Asked for manager but he wasn't in. "Breakfast" is just bagels fruit coffee juice etc nothing crazy They give you a paper with information on it such as advising no daily house keeping only towels upon request. But guess what? When you walk in your room someone will surprise Tf out of you but popping out the bathroom of the room they weren't supposed to clean. So I had a nice little panic attack to add insult to injury. Then I inquired why that happened & they told me the paper was old smh. The Wi-Fi sucks & there's pretty much not any cable either read more

San Juan Hotel - Mojito - Hotels Near Me - Miami Beach, Florida

3 stars is generous to say the least. My friend made the reservation but I wont be staying in the future and would likely discourage others from staying as well. We only stayed 3 days before moving to another hotel. Our key cards on a number of occasions stopped working entirely. We would come back late at night from a long day out only to be unable to use our cards to enter the room. We would run to the desk and get us new cards that still wouldnt work,.eaning back to the front desk we would have to go,at 2am! There was no offer of any real solution with issue after issue. They came an replaced the door handle batteries but it still didnt work! It was a really frustrating experience overall. read more

Loved staying at this boutique hotel for my close friends birthday this past weekend. The staff here is unlike any other I've experiences at a hotel. They were attentive and helpful and super friendly! As soon as we arrived they made our stay feel like home. The rooms were clean and cute. The pool area was small yet intimate, almost like a backyard setting. The bar area/ entrance area is decorated beautifully and we were offered a complimentary drink upon arrival! They surprised my friend for his birthday with a delicious bottle of champagne and even came into his room to sing happy birthday! If I were to come back to Miami for a weekend, I would come back here in a heartbeat! Michelle (front desk) was an absolute doll! Thanks for everything :) read more

San Juan Hotel - Hotels Near Me - Miami Beach, Florida

The San Juan hotel answers the question - How little does a developer need to spend to try and label a hotel as "luxury"? I honestly do not get all the five star reviews given all the architecture issues, Pros - The lobby was very nice and the staff was very friendly and accommodating - Location is very convenient and right across from SLS hotel Cons - Very misleading pictures of rooms - Rooms were dirty from years of wear and tear and little upkeep (not cleaning staff's fault, managements fault) - Walls were paper thin, you could hear full on conversations from neighbors and people outside - Loud noises from AC and surrounding facilities - There was construction happening as early as 7am on both mornings I was there Summary Don't get fooled by the photos on the website and stay somewhere else. read more

My girlfriend and I stayed here 2/18/21-2/22/21. The staff here is amazing. Any time we needed anything (ice, towels, etc.), they were always so happy to help. Breakfast is included, but alterations are made due to Covid. It is served outside by the pool, and is take out only. Guests are required to wear masks at all times while inside the hotel, and the hotel bar is closed following Covid restrictions. There is hand sanitizer at the front desk. There is a "beach club," which includes a lounge chair and umbrella per guest. It is located just two blocks from the hotel, and right on the beach. Towels are also included, and can be changed out for clean ones at any time during your stay. The only thing keeping me from giving this place five stars, is the bed. We had a king bed that sunk in quite a bit in the middle. It was also squeaky whenever me moved around. Otherwise, it was a perfect stay! Will definitely book again next time I'm in town! read more

First, let me this is an older hotel. The hotel and the room is very clean. But, it goes downhill from here. The HVAC thermostat in the room is dysfunctional. You get either freezing cold or warm. It does not have a feature to regulate temp comfort. Oh my! Second, the soft give of the mattress bed feels like your sleeping on a water bed-it's not supportive-and the towel rack and T P holder which is not solidly affixed to the wall makes you constantly reattach it. This makes a stay more work than enjoyment. This felt like the Battle at San Juan rather than a comfortable stay at Hotel San Juan. Caveat emptor. read more

This hotel has everything you need. Breakfast, pool, walk to the beach less than 5 min, across the street from hotel. Hotel staff at front desk and housekeeping are helpful. Now walking to the South end of the beach is 16 blocks down in the heat, that's the only bad part. Only thing I was interested on the South end was Wet Willie's. But overall Collins Ave had plenty of spots nearby. I will warn you, new mandated policy, everything shuts down on beach from 10pm-6am everyday. And beach goers 8PM beach is closed. Hotel is noisy, due to the flooring below the carpeting, probably old and wooded. Some guests who are on vacation do not understand others are trying to enjoy there vacation too. That doesn't mean party in your room loud, keep noise to a minimum and respect others. Younger crowds and large groups tend to stay here. This hotel is trendy. Felt safe. Security was there one night, and police came too cause of a disturbance. But the resort fees, parking fees, and deposit are high, but this is Miami beach, so check before going. Older style hotel. Room was nice, but limited view, only city view or pool view, depending on your choice of room. Water pressure at times is low depending of the usage by guest at certain hours. Would stay here again despite my first time experience. Good outweighs the bad. read more

The San Juan Hotel was an awesome decision for a place to stay. We were looking for a fun place close to the ocean (South Beach) to spend a silly bachelor's weekend and didn't want to spend a million on one of the ocean front places. The staff all around were so so nice and I felt like I got to know them during our stay here just walking in and out. You get towels, beach chairs, and umbrella's for your beach time. They have a fun secluded pool with a cafe in back. The couple that owns the poolside cafe (BUENA VIBRA CAFE) are some of the nicest people I've met. And give nonstop amazing service. It's really great. They make you 10/10 cocktails with freshly squeezed fruits and you can bop around and listen to dua lipa/elton john in the pool (which is all anyone wants). Wish we spent more days here rather than the last day of our trip. Won't be back in Miami for a while, but I'm hoping I can live vicariously through you during your future trip at the San Juan Hotel and Buena Vibra poolside cafe. Also, I had a turkey melt at the cafe too and that was pretty dang good. read more

They were very attentive the first day of our stay, but it's been been all downhill ever since! Took them two days to clean our room after multiple requests! The manager Gregory is very rude and told me he "didn't care" about my request! On top of that we are having plumbing issues with the toilet. It continues to run, and this morning it was stopped up so the plumber had to come and unclog it. Now water is all over the floor! We've been waiting an hour for them to come and clean up the water but no one has come yet! read more

San Juan Hotel - This floor is full of water! - Hotels Near Me - Miami Beach, Florida

This place is a mess! I wish they offered an early check in option that you can pay to get in your room earlier. I had this at the Dream hotel in south beach and it was so convenient because flights from where I'm from land very early in Miami. They did get us in as early as possible so that was somewhat of a plus. We used the pool and it was awful, small and it was super cold because the hotel doesn't have heat to it. The hotels air conditioning went out the night we went out and that was a terrible night after drinking. It was extremely hot in our room and they didn't fix it till the next afternoon. The next day we left for the day to go to the beach and came back it was broke once again. ‍ They didn't offer anything for the inconvenience. That day we came back from the beach we were getting ready for the night the fire alarm decided to go off for no reason, we had to exit our room half ready and wait for the fire department to arrive and give an all clear to enter back in. Overall I wouldn't book this place ever again! If you like this area choose the hotel next door the Gale. I've stayed there a few months before my San Juan hotel stay and had a very good experience but at the time of booking it was booked on the site I like to use. (Priceline) read more

Nice small hotel! The rooms are so tiny and the restrooms are micro. Literally. Book this if you are just here for a couple of days. They have great blackout blinds. The hotel staff is super sweet. Michelle at the desk goes above and beyond to make your stay enjoyable. We had a luxury king room. read more

San Juan Hotel - Blackout blinds - Hotels Near Me - Miami Beach, Florida

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It's a huge no for me. This place was small, the bathroom was even smaller the room was clean but something was definitely off. The service was A1 though everyone who worked there was very polite. The free breakfast was a downer frfr. God bless read more

Awesome bang for your buck at this very well seated location in South Miami Beach. This was my first vacation to Miami Beach, so we took a chance on a non-franchised hotel (i.e. Marriott, Loews, etc.) that were also in close proximity. Not disappointed at all! Somehow my fiance and I lucked out with the PERFECT room in the hotel. Top floor, front; able to see the full action on Collins street. Noise level outside was not even a problem as long as the window is shut, but we are creepers and liked to have the window open and people watch late at night. Pros: -extremely friendly staff; always smiling and asking if you need anything -our room was AWESOME -clean room including the bathroom -water and iced tea available in the lobby 24/7 -safe and fridge in room; no clock radio to plug in an iphone/ipod for tunes but no big deal -good enough sized pool with both sunshine and shade available -pool and beach towels available; umbrellas and chairs also available when you ask; it's part of your hotel fee so use them! -walking distance to the beach Cons: -we had a great view, but I cannot speak for the other rooms; it is not a tall hotel, and like most of the hotels they are more deep than wide so most windows face other structures -no place in the show for me to put my stuff; i had to keep them on the floor instead of up high for easy reach I would definitely recommend! I went late March/early April so around spring break time for college students; not too crowed. read more

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Great Location, friendly staff, great customer service! They offer amenities, such as breakfast, which is pretty good;fresh fruit, pastries, sandwiches, pancakes, sausage, eggs, cereal, oatmeal, juice and coffee. Complimentary beach towel, San Juan hotel carry bag, and free umbrella and beach chairs right on the beach. The beach is about a 10 min walk, if that. Be aware, that all of these things are perks that you pay for in the resort fee. I believe it was $164 for myself +1. They have a 24 hour water and lemonade bar. Great little pool area, and did I mention Great Customer service. Our room was a little chilly from time to time but compared to all the other amazing amenities and service, it's not much of a factor. Would definitely stay here again! read more

AVOID AT ALL COSTS. Awful place, cockroaches, filthy rooms, refused any refund upon wanting to leave after finding old toe nail clippings in our room and the spell of feces. Homeless people set up camp outside and pee on the porch. HORRENDOUS management too. The only good reviews are either fake or by 16yr olds on their first trip away. read more

We didn't have this trip planned and we stumbled with this gem . Everyone has been cheerful, polite and positive. It is literally a block from the beach . The place is clean and quiet . They have real breakfast by the pool . I can't say it enough the staff is amazing. Families and couples and even singles will love this place . read more

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Misleading pictures of the rooms, both worth the price. Walls are very thin you can hear everything.

Thank you so much for my great stay. I would like to personally thank Jessica and Tracey. I stayed for 2 nights, one night I had a small issue. Tracey was very helpful and accommodating during the evening and the following morning Jessica quickly resolved the issue! Had a great time here and would definitely stay again! Customer service was amazing, not easy to find this on South Beach!!!! read more

Ok this is a small but interesting place 1 the service and staff treatment was above perfect they greeted us upon every entry the room was nice but small the floors are wood so you hear foot steps the breakfast is ok all pastries and cup fruit they transform the bar in the front to the breakfast area ( ok). More tables on day 2. Day 1 not enough seats the pool is hot and it is behind the building so no air movement and the water was hot. But doable all in all the location to the bus stop is great for people coming from the air port a liquor store right next door for the drinking crew and a Walgreens on the corner I didn't go but there is a Italian bakery about 300' to the south on Collins in the am the line goes down the side walk. You can tell the food must be great close to the Pizza Bar. If you like pizza go there. So I give the 5 star it over rides the not do good read more

Always a perfect stay at this quaint hotel that is perfectly located. Right in the middle of a great stretch of restaurants and shopping. Very clean and always comfortable and affordable.. Beach chairs and umberellas included. read more

Such an amazing hotel! Great service, clean room, comfortable bed, delicious drinks at the bar, beach towels and beach chairs available, beautiful pool for guests, light and yummy breakfast, close to the beach and plenty of shops and restaurants. The manager Yamil was super sweet and along with the rest of the staff made us feel like family. The bartender Viktor is bomb by the way! Can't wait to come back! read more

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This hotel is a dump. The pictures are misleading. Low water pressure and cold water in the bathroom. AC doesn't work. Gregory at the front desk is no help at all. The building is eviscerated, dilapidated, and outdated. read more

After reading reviews me and my wife decided to stay at SJH for the night while down in Miami Beach. Upon arrival Alverano ( sorry if I misspelled ) checked us in. Whether coming, or going we were greeted and welcomed by every staff member! Breakfast was pool side and delicious they had a variety of options. Toast, bagels, fruit, sandwiches, cereal, eggs, pancakes, muffins, milk, orange juice, coffee. The only reason why I'm giving it four stars is that I feel the AC wasn't working properly. Me & my wife were uncomfortable sleeping at night because my room felt warm. I had told the receptionist about this and she sent someone over quick but after he left the room did not get any cooler. read more

We made a reservation at this hotel which was advertised as a four star resort when the hotel is more like two stars total. My room smelled moudly, the hair dryer caught on fire, our a/c didn't work, The bar is closed and it's shoddy; on top of that the bed is old and hard and the window doesn't even open, the handle falls off if you touch it. We paid over $400 to stay here and flew half way across the country to be met with a motel six. The amenities provided don't even match to a regular room as well. I simply do not want to stay here and only checked in an hour ago. This is not worth the money I've paid and the view is subpar at best and they refuse to refund my money. I'd rate it lower but I cannot. Don't waste your money or time here. read more

RUN AWAY! FLEE! GET YOUR MONEY BACK!! Very very poor experience! Let's see where should I start... my fiancé booked this room for my Christmas gift ROOM 205!! the first day we checked in we noticed cracks in the ceiling and patches that were once holes all over the room! The sink had poor plumbing it would overflow just from washing our hands for 30 seconds. The toilet would get clogged just from urination. Our room hasn't been serviced the second day, the manager Jessica said it would be "VIP serviced" whatever that means.. no one ever cleaned our room that day, later that day once we arrived and noticed that our room still had not been taken care of Katie was nice enough to personally come in and clean the bathroom and bring us towels. We laid down for a nap before dinner and let me just say WTF?!! There were bugs flying out of the headboard!! Termites a ton of them and crawling bugs also!! I immediately went to the check in desk and Katie called Jessica for me, that lady was the devils wife. While talking with Jessica about the situation she continuously cut me off and interrupted me saying "I'm at my sons soccer game" , "I have a life outside of work", "that sounds like a personal matter" I demanded a refund since I refused to stay there one more night and Jessica continued to tell me how she was busy at a damn game which I didn't care about all I wanted was my refund at this point. She passed the ball on Katie and told her to type some bullshit saying she was going to give us a refund, so I literally told Katie what to type on the letter just in case we don't receive our refund. Never ever ever stay here!!! -January 29,2021 yes it's recent. read more

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Beautiful Hotel, amazing location! I was welcomed by the friendliest, kindest staff! The rooms are spacious and the beds are like heaven! Cute bar in the lobby and great breakfast included in the am. You are less than a block from the beach and the hotel has space with chairs/umbrellas right next to the water. It was perfect! read more

Love this boutique hotel! Visited with my girls friends a couple of weeks ago. Have stayed here a couple of times and continue to love the warmth of the staff and the location. Rooms are always clean and my view was of the pool which was very nice. Staff remembered me from my last visit which is always nice. We walked to Lincoln road for shopping and then people watched. Enjoyed the FREE VINO offered at the beautiful bar prior to our dinner at Joe's. This place has always been a great spot for me. Love coming back for pleasure with my friends and we didn't have to break the bank! A++++++ read more

I am a frequent visitor of this hotel as I have stayed here at least 10 times. I have been staying here since before the new renovations as it has always been a good value for the location it is in. The new renovations are great and the place looks very modern now. The rooms are always clean and the staff is extremely friendly and helpful. I want to thank Andres the manager for his hospitality as he and his staff have gone out of their way to make us feel welcome. I will always be a returning customer! read more

I checked into this hotel and checked out within the first hour. The room was dirty with hair and stains. The staff was extremely rude and refused to help. Considering we are in a pandemic and there is a higher standard of cleanliness that should be imposed, San Juan failed. I would avoid this place. You can find a better hotel for the same price. read more

I am a regular customer of this hotel and have stayed here more than 10 times I think. I am writing this review to thank Andres' about a issue I had where I got a stomach virus and was unable to make my reservation. For my specific situation being a regular customer they believed me that I was actually ill and I appreciate their compassion. I was away last week and after eating some food that was contaminated with a virus it took a week of feeling uncomfortable for me to actually feel really sick where I now have bags under my eyes as I write this even though I got 8 hours of sleep last night. I agree with their terms and knowing me I honestly think I would have shown up sick to the hotel because that is just how I am. They are showing care for their other guests by not having someone who is ill coming to their establishment. I am glad that I haven't ever had any issue with them in any way. If you need a hotel on South Beach which is readily accessible to a parking garage (on 16th) and not a far walk from the beach, lincoln, and washington it is worth giving a try. They just opened a pool as well, but I have check it out but plan on doing so in the future. read more

I don't usually leave a review on hotels. But this I had to do. My wife and I wanted a peaceful weekend on Miami Beach, and that's exactly what we got. This hotel was perfection! Just one block from the water! The rooms were impeccably clean and smelled great. The staff was incredible. We had the pleasure of meeting Richard, the Manager that made us feel right at home. Will definitely come back again. read more

The hotel looked great. Photos are accurate. - The view sucked. We got a view of a leaky lower deck and all of its mold. - We paid a resort fee that gave us beach towels, umbrellas (that weren't sturdy) and chairs (that we're 1 ft high each.) However, the staff didn't bother us abut noise with our music playing at any time of day. And we were greeted daily. The pool was great, small but never packed. But the mosquitos in the back area by the pool were out with fangs. Wear bug spray! read more

San Juan was bumpy at first. When a friend and I checked in, the front desk informed us that the total would be $100 more than what was on the email confirmation. The clerk asked if we had booked through a third party website, but we were pretty sure we booked directly from their website. There was a fuss and given that the confirmation already listed the stay plus fees (taxes I presumed), I didn't understand where the extra $100-something was coming from. We were left to check into the room knowing that someone was "going to email the hotel confirmation server / email address to see what was going on." Annoyingly, our stay was also wrought with unreliable cleaning services; tissues and shampoo weren't replaced, and on the last night the entire room was missed altogether. I called the front desk to ask why the room was missed. The clerk, Kemaz I believe, was courteous and kind. He sounded genuinely concerned and made sure that fresh towels were brought to the room right away. He also arranged a cleaning during a dinner excursion. Most of all, he cleared up confusion about the bill and promised the total would be what was on the email confirmation. I was absolutely unhappy about the stay up until Kemaz took care of things so quickly. Glad to have ended on a good note. I would have rated this hotel one star otherwise! Try to call in advance to confirm what the hotel stay will cost in its entirety, to avoid something like this happening to you. Besides prices / cleanings though, the beds were comfortable and the room looked nice (not exactly like the pictures, but very nice overall). The shower was warm and the location was excellent, close to tasty restaurants and bars around south beach. read more

Very comfortable hotel. The staff are very welcoming. Great breakfast, thanks to monica, who treated us very well every morning!