We had a great experience with Elite Bay Area Termite Control. My daughter found a termite nest and…read moredroppings in her room, so we reached out and Tony came the very next day. He was punctual, professional, and did a thorough inspection, clearly explaining the findings and options after identifying both drywood and subterranean termites in our home. After we agreed to move forward, Tony and Rafael returned to treat the affected areas and applied preventative protection. They were efficient, friendly, and left everything clean. Highly recommend!

We had an outstanding experience with our termite specialist, Derick, and can't recommend him…read morehighly enough. From the moment he arrived, he had the best attitude--professional, friendly, and incredibly personable. He took the time to explain everything clearly, answered all of our questions without rushing, and made what could have been a stressful situation feel completely manageable. What really stood out was how genuine he was. You could tell he truly cared about doing the job right and about helping us protect our home, not just checking a box. It's rare to find someone who combines expertise with such great customer service. If you're looking for someone trustworthy, knowledgeable, and easy to work with, Derick went above and beyond in every way. Thank you Derick!

We have had an ongoing battle with rats in the house and under it, until Maria Meza Lopez and her…read moreteam came and trapped, or blocked them from getting in! Maria went under our house to inspect today and found now new rat issues and I wanted to publically say thank you. Maria is one of the most diligent, caring , knowledgeable people I've come across - in an upside down world I appreciate her persistence and expertise. She is a major asset to Orkin and they should enhance her career path so she can help other customers and manage a team!! Happy Holidays Art Thank Yiu Maria!!!

Is giving 0 stars an option? Susan was rude the second we greeted her. She didn't even introduce…read moreherself and immediately complained that she'd been there for 10 minutes - though she never knocked on the front door and also arrived early when we weren't yet prepared for the scheduled visit time. She couldn't answer any questions with anything other than attitude. I simply wanted to understand why she was trying to get us to sign a 1 year contract when she hadn't even come inside to observe what needed to be done nor even explain the process. The lack of professionalism was astounding. We chose not to utilize their service. Ask questions - it is your home! And proceed with caution if you chose to call Orkin. 10/10 would not recommend.

5 stars- Highly Recommended…read more We used Citra Pest Control to deal with a rat problem in our attic. I had already tried traps and bait myself, but nothing was working, so I gave Citra a call. Abraham came out and was great--very knowledgeable, professional, and easy to work with. We set some additional traps, but more importantly, he figured out the real issue and recommended sealing the vents near our crawlspace to keep the rats from coming back. They were responsive, reasonably priced, and effective. Overall, a really good experience. I'd definitely recommend Citra Pest Control!

We had our initial service and Michael our technician was great! Getting an appointment for the…read moreinitial service was also easy and customer support was friendly. We appreciated Michael's communication, letting us know when he was on his way especially since we were given a 4 hour timeframe and were told we'd need to stay out of the house 2 hours after spraying. Michael made sure to call letting me know when he was done so we could lock our doors. The only feedback I have is for the operations department and how they schedule their field technicians. A 4 hour timeframe (+2 hr requirement to be out of the house) is hard to plan around for some families. We work from home, so meetings had to get rescheduled and a lot of coordination was needed for our kids and dog for just a 30 min pest control service. Otherwise, the experience would have been a 5 star for the initial service!

Mitchell is our tech. He is amazing! We have a huge issue with ants and he took care of that issue…read more He cares about our kids and us! He does his best work to ensure clients return. You guys have a gem! Don't loose him! Edward on the other hand.... Needs more training. A lot of training.

are always on time, thorough, and friendly…read more Unfortunately, the billing and cancellation process has been the opposite. We've tried to cancel our service multiple times, but we continue to be billed. We've called many times, only to see another charge appear the following month. The repeated billing after multiple cancellation requests has been incredibly frustrating and has overshadowed what was otherwise a positive service experience.

When we purchased our home, the previous owners claimed they had eradicated a prior rat…read moreinfestation. Unfortunately, after we moved in, we found that the crawl space was full of rats. Over the next two years, we hired two different companies to perform full removal programs. Both claimed they had fully inspected the crawl space and eliminated all entry points. Unfortunately, when the rats came back, neither company honored their warranties. We then hired 3 Step Rodent Proofing. During their inspection of the crawl space, they found and documented with photos all of the entry points they identified and sealed. In addition, the service technician discovered a water leak and showed us exactly where it was located. We would have never known about this leak without the photos he provided. We were shocked that the previous two companies never mentioned the leak, which turned out to be caused by a bad water pipe connection from the previous owners' remodel. After the work performed by 3 Step Rodent Proofing, the crawl space was rat-free. We did not see another dropping around the vents. About a year later, my wife thought she heard noises under the house. I was pretty sure the sound was coming from our HVAC system, but decided it was better to be safe than sorry. I contacted 3 Step Rodent Proofing, and they had a technician out within the week to evaluate the situation. They performed a thorough inspection of the crawl space and the house and found no signs of rats. They also told me to call them back if we saw any droppings or heard any new noises. Based on our experience, they were the only company we worked with that was thorough, documented their work, stood behind it, and remained responsive after the job was completed.

Thorough! Experts. Honest. After a squirrel was removed they identified all the troublesome…read morepotential entry points top to bottom. Before everything was addressed they laid out traps and serviced them for rat troubles, Good crew members every time,

We worked with Jay, Andres(?), and Angelica. They really went above and beyond to help educate us…read moreabout the process of installing a moisture barrier and all the factors that go into successful rodent abatement. The communication was excellent, even on a holiday weekend I got called back within an hour of reaching out with questions, which I certainly did not expect! They arrived promptly for appointments and were thoughtful about avoiding tracking dirt into our home. They worked with us to customize their work to our coastal climate and were very transparent about exactly what materials they would be using (all top of the line, industral-grade!). I have pets and toddlers and they took my concerns about chemical disinfects seriously and offered several options to make sure I was comfortable with what was used in our home. They really seem to take pride in their work and enjoyed sharing before and after pictures to demonstrate all the improvements they made to our crawl space. I could not be happier with my choice to hire them, and plan to work with them again when I'm ready to replace my attic insulation.

They guys were very nice. They explained the whole process. They were less expensive than their…read morecompetitors.

It's been a number of months, and still mouse-free! David was terrific, very thorough in checking…read moreeverything to make sure there was no new activity. He even said not to worry about any sort of "warranty," that he was so confident about the work that should anything happen, he would come and take care of it. Definitely gave me tremendous peace of mind after being quite worried about my first mouse experience! A lovely, conscientious young man. Highly recommend!

I've had ASAP Rodent solutions twice to my building. The first time they did a thorough check of…read moreall apartments and basement and a follow up two weeks later and they solve the problem we were having. The second time was just to do a yearly check and they found a couple of holes, fixed them, set all new traps and did another check two weeks later. And it seems the issue is resolved completely. They also noted some water damage that needs to be taken care of very soon Which the landlord appreciated. They are consistent, friendly, professional in flexible. Eddie is very easy to work with, and I appreciate his work, professionalism, and friendly attitude. Huge thank you from a grateful customer

Frank was very helpful. I found his pricing very reasonable and he found/showed me exactly where…read morethe issues with entry were. I had a self inflicted violation through the city of SF that needed to be cleared. My former tenant was a hoarder, which gave rodents a easy area to nest. My current problem (fortunately) was that the infestation was no longer an issue but I still needed to clear the violation. Frank was very knowledgeable and educated me on what he was looking at. Fun fact...rodent poop doesn't vary in size based upon diet...it stays the same size based upon how big you are. I'd definitely recommend his services.

I can't recommend Productive Rodent Proofing enough…read more A few weeks after noticing rats in the garage, I started hearing them chewing inside the walls throughout the house. If you're reading this you know how gross and violating that feels. I tried traps with no success and was starting to feel pretty stuck. I first called another company who charged me $100 for a ~10 minute "inspection." They barely looked around, guessed it was the garage door, and quoted me nearly $1,000 just to set traps. That experience left a sour taste and didn't inspire confidence. By the time the issue turned into a real infestation, I knew I needed to call in the big guns. Enter Frank and Tom. Frank came out within 30 minutes of my call and did an actual inspection... garage, full exterior, and roof. He identified multiple possible entry points and patched several of them immediately, before I had paid him anything. It was obvious right away that my problem was now his problem and he was going to solve it. A couple days later, Frank and his brother Tom came back to do the full work. They sealed all identified entry points, poured concrete forms so the garage door sat perfectly flush with the floor, cleaned up all rodent droppings, installed a one-way exit door just in case anything was still inside, and set up two cameras to monitor activity. When they were done, they charged me what other companies had quoted just to set and monitor traps. The value is unbeatable. It still blows my mind. It's been a few weeks now and both Frank and Tom are still checking in. There have been no sounds, no signs, and no activity at all and it's such a relief. You really can't go wrong with these guys.