Do NOT use Sears home repair. We have been dealing with getting our refrigerator repaired for over 3 weeks. We have dealt with unethical practices and misinformation. I am sick about how we were advised not to buy a new frig and now wanting more that $1000 to finish repairs. They can't even guarantee this will correct the issue. read more

I was having the same issue that had been fixed earlier in the year so I was scheduled a virtual appointment to diagnose the issue. it then took about a month to get the parts here. I had to escalate that process otherwise we might still be waiting. The parts showed up and first tech and helper showed up. I was told that the issue diagnosed in the virtual appointment was not the issue and more parts had to be ordered. The tech and helper were very rude and basically told me that's just the way the process works with no regard to people's time. I was very disappointed in them for this. Luckily those showed up quicker this time. Mark came out this morning and got me up and running. It shouldn't take over a month to get this completed!! read more

Roy was efficient and fixed the issue with my washer easily! I am so thankful for His knowledge and efficiency.

This request for central air conditioning repair was initiated a week ago today. A part was needed but wasn't in stock and had to be ordered. The part would take a few days to come in but there were no other technicians available to install it! So, today, August 16th,our technician came out and began working and discovered he needed another part (motor) for the inside unit. After installing both pieces of equipment, the air conditioner still didnt work and the technician didnt know what was wrong! We paid $489.24 to fix our air conditioning. We are still enduring backup air conditioning to remain a little comfortable. We have been Sears customers for so many years and 95% of all our appliances were purchased and repaired by Sears. This will be our last time calling Sears for air conditioning service. read more

Problem still persists. Right after technician left, washer malfunctioned. We need to set a new appointment.

Hello, yes, I hate to give you guys a bad review, but I feel like the guy you sent to look at my fridge didn't do a proper inspection; he opened the back of the fridge, then he decided that they couldn't fix it, I pay $130. to tell me that he couldn't do a job. Today, we called a different company to find out what was wrong with the fridge. Your worker didn't even try. read more

Mr. Paul was exceptionally courteous. He called in advance to notify us of expected arrival time. He quickly diagnosed the problem and fixed it. His manner was very respectful and professional . read more

Mr. Paul was able to diagnose, order, and install very quickly. He was very efficient and was able to get our range ready for our family. I was getting concerned with the holidays coming up but fortunately he was able to fix it with no issues. We're very grateful. read more

He was helpful informed me my filter was positioned incorrectly. I appreciated the fact that he corrected.

Very knowledgeable fixed in no time explained what he had did very kind gentleman. Thank you for the service in a timely manner..

The technicians that came were great. This review is not about then. The scheduling service for Sears gets less than 1 star. Pre-programmed AI assistants seemed to be caught in a loop asking the same wrong questions so I couldn't get to the point. My advice: have real people in your call centers so your customers can get the help they need and not just what a computer has been pre-programmed to say they need. read more

Horrible communication and technicians ability to fix problems. The refrigerator tickent was opened on June 29th, different technicians came through each time ordering different parts. No concrete diagnosis. They did not submit any notes to AHS. Just to be short, this was the worse and most traumatizing experience ever. ​ read more

great professional vendor. Always on time and repair people are very good. Communication is right on the mark

Oven had same error within 2 hours of them leaving. In going online trying to connect, tha AI bots are useless.

I had a confirmed appointment of which I was supposed to get an alert, text, and/or email when the technician was en route. However the only thing I got was an email stating "we missed you" and a photo of the gate (with no type of notice-even though I was waiting). Further it was impossible to speak to a human being or the technician. Very unorganized and unprofessional. Waste of time. read more

He arrived when scheduled and diagnosed the problem with my washer. Unfortunately, the cost to repair was more than I was prepared to pay so I will be purchasing a replacement washer... read more

A/C not fixed. Technician never talked to me. I was home and no phone call nor doorbell rang. Web page shows completed. 45 minutes on hold and no answer to request followup service. read more

Explained the issue. Showed us the part that had been installed incorrectly. Friendly and easy to understand.

he did a thorough diagnostics and explanation of the fix for the issue. he was on time and completed the job quickly

My appointment was between 8am and 12pm and the technician arrived after 1pm and within 15 minutes was almost certain had diagnosed the problem. All money due upfront with part having to be ordered but not certain how long it would take to arrive and then make another appointment to install. We declined this service and still had to pay more than 100 dollars. Going with another company. read more

We needed a new control board for our Kenmore washer. You can buy this part online from Sears for $230. These crooks wanted to charge me $820 to replace it. The replacement should take a skilled pro less than 15 minutes. The tech was very professional in the diagnosis and seemed to know what he was doing. He did not set the price. However, he left the washer completely unusable compared to sporadically unusable before he arrived read more

Xanthus was very thorough and careful. He found and fixed problems I didn't know were there, but would have affected the refrigerator later. Definitely would go back to him and Sears for future service. read more

I needed a new evaporator fan installed in my fridge. Manuel did the job correctly and quickly. Thank you Manuel.

I have been waiting for 3 days for repair to my range, no techno Ian came to my house, but someone completed a service request like they came , they closed out my service request like it was completed. Who does something like that, that's just wrong, I hope no one else have this experience. This is unacceptable, fraud read more

The repair man was professional , knew what he was doing & figured out what was wrong , fairly quick . You can't beat Experience .

Contacted Sears due to my washer making a grinding noise and not actuating. Robert arrived as scheduled and was superb from a knowledge and professional standpoint. The repair was completed promptly and efficiently. I hope and pray Robert is my assigned technician when I call again. He is a true credit to the Sears Appliance Repair part of the business. A J Fields,,Huffman, Tx read more

Sears - Everything Overseas & No Communication I have been waiting for my washer and dryer for 2 months. I call the Sears numbers from customer service, scheduling service, delivery department and the shareholders number I could not get any assistance. All the numbers rolled over to AI service calls. I called 3 times a day and I received the same information reading from the company. The customer service call centers are out of the USA in Asia, India and no manager to assist you with any problems. SEARS IS A JOKE!!! Dont waste your money because you will pay with your time and DONT RECEIVE YOUR PRODUCT. The technical team doesnt know their job when they come to fix your products. Buyers BEWARE Location Katy, Texas read more

first tech came out and I had to tea tell him what needed to be fixed. Part was ordered. 1 week later the next tech comes in and installs the brand new board incorrectly and fries it. another board ordered.... 2 weeks later Sears just blows off my appointment from 8am to 12pm and the tech apparently just decided to reschedule it. over 4 hours of being on the phone they promise a tech will still be coming out. it's now after 11pm and they just rescheduled me 3 days out without a phone call or consulting. it's taking over a month to get my refrigerator repaired. absolutely horrible customer service. Sears used to care. apparently not anymore. read more

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Very happy with Larry our technician. Sears was very responsive and kept me up to date on when my technician would be at my house. Via text and email. I will use them again. I don't have a home warranty. My washer start button wasn't working. An LG that we purchased in 2022. It was a sensor that went out. Ended up paying a little over 300$ for the new button and service call. The service call was $109 that went toward the expense of fixing the washer. Some places I called; had a service fee that was not applied to the cost to fix it. read more

Raymond came by diagnosed the problem(and it was a tricky one because I had a video of the washing machine "acting up".) Of course, when Raymond arrived...the machine stopped "acting up"! He got the problem solved. read more

Mark C. Was great He really spent the time to diagnose the situation fix it in the first try and leave me in a much better situation than when I started it. Really appreciated his efforts. read more

Before your technician came my machine was working and now it's not, and yes it was leaking water, but I could do up to 6 load with a towel on the floor. So now Choice homes will not repair or place my washer. I wish he had not touched it. It will not even turn on. read more

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Terrible experience without any resolution- after two weeks of my appointment being scheduled and not having air condition for my 14month old, the tech left without discussing anything with my wife, only sending me a text saying he couldn't fix it. upon getting him, I found my thermostat removed and wires exposed. No value, no help, and left in a worse place than before Walter arrived. Disappointing to say the least. read more

You guys ask me to pay $290 to fix this unit and ended up not fixing it ! Took the new parts and left without calling the owner to address the issue! This claim from choice home warranty has been delayed for over 6 months & everytime Sears order parts it does not work as the parts don't make the equipment work. This is the second refrigerator you do this kind of trick on the consumer thru home warranty. Either your guys are not trained what parts to order or it's just a delay act to make us get tired of waiting and buy a new unit but you still ask us to pay for parts in advance !! Disgraceful and unethical - if there is a minus you deserved that rating read more

my freezer went out and they sent a tech to assess the situation and quickly ordered the parts and got the unit going 3 days early, fantastic!!! read more

Looking at responses to all the negatIve comments, the wording is identical. Sorry for your experience, blah, blah. the only thing different is the name of the person they are responding to. I imagine these responses are all AI generated. Then they tell me to call the customer service number (I have tried multiple times- AI, no human, worthless) or go to the website. I tried this several times with no help or response. Geez! You have my phone # call me! One interesting thing I noticed was a note where one customer was out $600 already, angry, but the AI response to her was "to go to the transformco.com website". When you go there, they are a shopping platform for multiple retailers, including Sears. You can read more about Transformco there. A little more digging... "Sears is not financially sound. The company has been in a state of decline for years, struggling with declining sales, mounting debt, and numerous store closures. Sears filed for bankruptcy in 2018 and has since undergone significant restructuring, including the sale of assets and further store closures." It looks like they sold the home repair (and the right to use the Sears name, I assume) to Transformco. They are clearly horrible at customer service. I remember I had Sears home repair out to repair a refrigerator a few years ago. They said the compressor is shot, over $600 to fix (similar new refrigerator would be about $1000). They then went "hard sell" into trying to sell me an "appliance warranty" for $450. I told them politely to get out of my house. My Advice - STAY AWAY!. Let's wait for their identical AI response for this note! read more

This has been the worst experience I have ever in 23 years using Sears services 14 days I have trying to get my Washing machine fixed I pray that the person who sent me a message 20 minutes ago is telling me the truth she said a technician will be coming tomorrow to fix our washing machine read more

Very kind person. He took his time to fix my fridge. He knows what he's doing. I will definitely give him a 5 star.

Great Service. Technician was very timely, knowledgeable and pleasant. He knew exactly what the problem was, addressed it immediately and took care of the issue read more

My oven would not heat. It was determined that both elements needed to be replaced. You sent me the elements. This technician came today to install them. He put them in and assured me that they were working, and left quickly. I turned the oven on and the top element started heating right away. The bottom element did not heat and after leaving the oven on for 2 HOURS, the bottom element was still not hot. The light on the front of the door never turned off. read more