I'm so tired of poor customer service. Pictured below are my glasses from 6 years ago, notice…read morethey're in perfect condition. That's because I'm VERY careful with my glasses. I have since replaced my glasses and in under a year they've broken twice. So twice I've had to revert back to the old glasses. When I originally called the same associate I talked to today told me, "yeah come in we will exchange them." When I arrived today I'm told my prescription "JUST expired". I could have and would have came before they expired but she didn't bother to tell me they were expiring. Then she tells me they will replace them in THE SAME FRAMES when previously I was told I could exchange them for frames of equal or less value but instead she told me "this is *really* it" as if it's my fault the product they sold is awful and as if these won't also snap in a couple of months. The first replacement I paid for the warranty you're not doing me any favors in fact you've cost me weeks of seeing poorly. Then despite my having told her they broke both times while being cleaned she brings out a harder case so I guess she was accusing me of lying?? Because how can a harder case prevent them from breaking while being cleaned. I'm so tired of this process, I am not the problem or the glasses below would have broken a LONG time ago. I also asked that the manager call me and two weird things happened one I said have "them" call me because I wasn't aware which gender the manager was and she snapped at me "SHES A HER" ok, unnecessary correction and overly rude, next she pulls the glasses back and said well then we aren't replacing them because "this is all we are doing" (again, like this is a favor and not a service I paid for.) Ok, I get it, can I please leave with my medical device. This is the second time this process was terrible and I paid for their warranty. I'm the one who should be upset this is a multibillion dollar company that is held privately and the people there seem more concerned about saving them a couple hounded dollars then doing the right thing.

BEWARE!!!!! Worst…read morepolicies, worst customer service, lazy staff, horrible selection , anything but helpful, rude. Need I say more? Encourage you to go elsewhere!!

My husband and I had our eyes checked on the 18th of March at this vision center because we like…read morethe excellent service they provide. Their employees are friendly and they do a great job checking our eyes to see if our prescription has changed.

Chapel Hills Vision Clinic was recommended because of their thorough knowledge with both transition…read morelenses and Ray Ban Metas. My initial review was not complete. I did wait for nearly 30 minutes, but it was soooo worth it! Once it was my turn, they took the absolute best care of me. These ladies know exactly what they are doing, the entire office knew exactly what they can and cannot do with these glasses. Their expertise saved me hundreds of dollars. I got prescription transition lenses for My Rayban Meta 1's. Emily was fabulous, she would not bill me until she had an exact price and even worked to resolve some challenges with my insurance. Best part, she called me the next day exactly when she said she would.

Mountain View Vision is an exceptional office. The staff and specialists are exactly what I want…read morefor my care team and my family's. If I have an emergency, they always respond quickly and can get me in. I have never had a bad experience here and have been coming consistently for over 3 years. This office truly goes above and beyond which is so rare these days! I truly appreciate the location too! I highly recommend coming here for all your vision needs!

All very kind and professional. Treated us with respect and not a number. I would recommend this…read morecompany to anyone who was in need of eye care. They are very knowledgeable and thorough.

My wife and I purchased glasses. Emilia and Candace were both most helpful. They explained the…read moredifferent qualities and features well. Also why we are having vision issues with our Costco glasses. Final price with insurance was about 25% higher than Costco. 60 day guarantee on frames and RX but no refunds. They want you pleased!

Natalie Miller, an Optician at Pinnacle Optical North is absolutely fantastic!!…read moreShe was so very helpful, patient, knowledgeable & understanding in assisting me in my decision re: my new glasses. Once I made the choice of frames, I went back to Pinnacle North numerous times for adjustment's, advice & reassurance , resulting in complete satisfaction with my new glasses! Natalie never failed to greet me w/a smile while patiently working with me for as long as it took to quell my concerns! Angela & Trisha were also very helpful, & pleasant contributing to the feeling of always being welcome to come in without hesitation. I highly recommend Pinnacle Optical!!!

If you're looking for a pleasant eye doctor experience, go here. Everyone is attentive and…read moredelightful.

A friend referred me to Northgate Vision Center and I couldn't have been happier with Dr. Kelley…read moreand her staff. They were all very knowledgeable and pleasant. Would highly recommend this center for your vision care!!

Worst service ever! Made an appointment for 5pm and was informed that my 5pm appointment was given…read moreto another person that just showed up. Unbelievable!!! Why even make an appointment?! The clerk at the desk said she can reschedule my appointment, this was the last slot for the day and I had to leave work early to make it by 5pm. This is totally unacceptable and if this is the kind of service offered, forget it! I was told that they needed a confirmation on the appointment that was set. Absolutely unacceptable business behavior. Now I see why these Lens Crafters are going out of business and get such poor reviews! Avoid this place at all costs!

I came here with a new prescription looking for a frame I'd love, and I left with two that I do!…read moreFor my everyday pair, I chose the simple gold frame from Vogue, and for my sunglasses, I chose Rayban clubmasters. I'm obsessed with both! I don't like to wear contacts much or progressive lenses, so I'm happy getting both! They were able to use my insurance, so it saved me lots of money. Wendy was amazing. She made sure to use my insurance first on the most expensive pair, the Raybans as to save me more money! The vogue pair are wide enough, so I can see everything and don't really see the frame in my vision. They are also light, making them not heavy on my ears. What I love about getting Rayban sunglasses here is they have actual Rayban make them. So that means authentic Rayban lenses, and if you don't know, they are some of the best sunglasses lenses. The tint is perfect, and I love the fit! It only took 5 days for my glasses to be ready for pickup, and Wendy helped me again with adjusting them to my face so they fit nicely. The customer service here is always amazing, and I love the wide range of frames to choose from!

I've been seeing Dr. Derber for my eye care needs for many years (well over a decade), since she…read morewas at her old N. Academy location. Dr. Derber has always been extremely thorough and meticulous when conducting eye exams and she still conducts that high level of care today. My eyesight has actually improved a little over the years due to her expert care. I now live in Castle Rock and I still drive down to Colorado Springs every year for my annual eye checkups with Dr. Derber. Her new office on Explorer Dr. is much nicer than the old location on N. Academy, with it having all of the amenities of a modern eye care center. The staff there is always kind and professional. It's also very convenient to get to from HWY I-25 and being so close to the Briargate shops.

EPEC does an 'epic' job at eye care as well as offering services to get your new specs to your…read morerequirements. Dr Gales is a thorough OD and works to be as precise as possible on a 'script that maximizes the clarity of vision and as well good eye care. If you need glasses Tim will work with you to make your experience an excellent one and follow up after the initial fitting to be sure everything works right. Staff are friendly and accommodating.

Not sure why my reviews are falling off…read more.. Infocus Eye Care was one of the places I could use my VA benefits. I think I've found my new eyecare place. Not only did I use the VA, but I also used my primary insurance to get additional glasses. The place is small. The staff is small. But don't expect small service. I had great experiences each time I came in. The crew is kind and willing to explain things in easy to understand ways. No air of superiority like I've encountered at other doctors offices. VA approved selection of glasses is awful (and old school), but I'm still thankful. Great place! I'll definitely be back.

I continue to come here every year, and continue to think, this is the best Eyecare place in…read moreColorado Springs! Could not be more friendly and attentive.