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    Seb's Auto Spa

    5.0 (4 reviews)
    Closed 6:00 am - 4:00 pm

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    Services - Seb's Auto Spa

    Handwashing

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    2 months ago

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    10 months ago

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    11 months ago

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    El Segundo 5 min Express Car Wash

    El Segundo 5 min Express Car Wash

    3.9
    (800 reviews)

    High quality wash in el segundo with plenty of vacuum spots as well as places to wash your car…read moremats. Clean restrooms inside

    I've been a customer of El Segundo 5 Minute Express Carwash since 2018, and after today, I will not…read morebe coming back. I've been coming here for almost a decade. Over the years, I've seen different employees and managers come and go, and I have never had an experience as unpleasant as the one I had today with the woman currently working there. For years, my routine has always been the same: I vacuum my car first and then go through the car wash. I do it this way because once my car is washed, I simply leave. I don't park afterward to dry it -- I let it air-dry while I drive. I work long hours, I'm usually in a hurry, and this is simply the way I choose to take care of my car. I have done this at this location for YEARS without anyone ever having a problem with it. Today, this woman approached me yelling and speaking to me in an extremely rude and aggressive manner, telling me that their policy is to wash the car first and vacuum afterward. I calmly explained that I've been coming here since 2018 and that nobody had ever told me this was a problem before. If that is their policy -- or if the policy has changed -- that is perfectly fine. The policy was never the problem. The way I was treated was the problem. There is a professional and respectful way to communicate with customers. You can simply say, "Just so you know, our policy is to wash first and vacuum afterward." That would have been the end of the conversation. Instead, I was yelled at and spoken to in a way that was completely unnecessary and disrespectful. Her communication and customer-service skills were extremely poor. I felt like I was being scolded rather than spoken to as a longtime paying customer. And unfortunately, this is already the second unpleasant interaction I've had with this same woman, so this was enough for me. Customer service in California is generally excellent, which makes an interaction like this stand out even more. There is simply no reason to speak to customers with hostility when a basic policy can be communicated politely in a few seconds. And honestly, after an experience like this, their 3.9-star rating doesn't surprise me. Customer service matters, and the way customers are treated will eventually show in a business's reputation. For anyone looking for an alternative, I highly recommend Quick Quack Car Wash near Hawthorne Blvd & Artesia Blvd. I've gone back and forth between these two car washes for a while because this El Segundo location is conveniently on my way home from work. But Quick Quack is now under new management, the location has been refreshed, everything looks great, the wash itself is better, and the customer service doesn't even compare. The price is essentially the same, so after today, the choice is very easy for me. After being a customer here since 2018, I will no longer be returning to El Segundo 5 Minute Express Carwash while this is the type of treatment customers can expect. I'll gladly take my business to Quick Quack instead. A policy can be explained politely in 20 seconds. There is absolutely no excuse for yelling at a customer or speaking to someone with that level of disrespect. Same money. Better wash. Dramatically better customer service. Easy choice.

    Lightning Express Car Wash

    Lightning Express Car Wash

    4.1
    (385 reviews)

    I am finally giving 5 stars to this place due to David who helped me out today…read more So I come here all the time being the best regular client here since I love my car to be nice and clean daily nonstop. Cars need to be clean daily like humans lol. Since that particular last unpleasant encounter here, I still come here to get my car wash to see if they have improved. It's been better. I notice morning times are the best services ever due to older staff and young staff being more attentive and accommodating. When it's later in the day after 5pm is when they were under staffed which should be at least 3 staff working at each 3 major stations. 1. The station where the cars first enter to see license plate. 2. At the computer to go through the wash thru. 3. In the office. Having only 2 staff is just not enough unless each 2 staff are so efficient and so attentive not missing a beat to the 3 stations I stated above. Today I had the chance to meet their new manager, David. Nice guy who was polite to me and accommodating. He apologized for last particular encounter and I appreciate that about him. Just glad you guys are improving. But I'm sure this company is rich (having an accounting office in Beverly Hills) so it wouldn't hurt to have at least 3 staff members at each 3 stations working. So no customers including myself won't ever feel helpless like I felt the last particular encounter because there was no staff helping me at all at the entrance etc. Customer service is everything to me and I'm sure to many people of customers out there as well. I for one am #1 in customer service, being my service is always top notch that all my old and new clients are so attached to me. Boy do I have great stories lol. That's why when I go places, if I see any customer service that suck, it's very disappointing. But when I see any customer service that is great and even impressive, it's so refreshing. I'd like to keep coming here for a long time as I have been so I hope they always have only best customer service here. Never let any customers feel helpless here not even one. Thanks David and the sweet lady Janet (who has always been kind and good to me). I only give you two the 5 stars here. The rest I have yet to add.

    I'm a fan of this location simply because of its proximity to main streets, shopping and gas…read morestations...which makes it very convenient when I've got a small list of errands. Convinced the music is loud and obnoxious as a way to hurry patrons along. At least that's the case for me - the music is so loud I'd much rather have ear plugs than a microfiber cloth. Seriously, I feel for the folks who live in the area - it can't be pleasant to have to listen to that music blaring for 8+ hours a day, every day. Yikes! Great vacuum suction, plenty of trash cans and I love when there's an attendant at the pay stations, it makes the process go by much faster. Not great are the soap and/or water systems. Seems this visit, soap was not dispensed from the first third of the soap arch. The intense water spray helped but the entire back side of my car was dirty. Perhaps something could be adjusted or maybe I should get the attention of a manager next time. Convenient, yes. Thorough, not exactly.

    Rock N Roll Car Wash

    Rock N Roll Car Wash

    4.0
    (870 reviews)

    This place sold us 2 10 pk pack car wash booklets for hundreds of dollars and then closed a week…read morelater and they have never reopened.. Terrible business

    I have been a very loyal customer to this establishment over the past eight years I have lived in…read moreRedondo Beach. I have taken my and my spouse's cars, my two classic cars and my RV there regularly for cleaning and detail services. Up until recently, I would have given a great 4 or 5 star review. Sadly, things have changed. I am posting this so nobody else has to go through what I am going through. If you take your car to this car wash, ABSOLUTELY check the entire car for damage. After many years of great service there, I never thought to do this. Then, I brought my new Lincoln Nautilus there to be cleaned. When I went to pick up my car, I noticed that the person who cleaned it was not with my car. I was a bit time constrained, so I asked another employee who cleaned it so I could give him my tip. The man who cleaned it was on the other side, cleaning a car that just came out of the wash. The employee gave him my tip, and I went to my car, went home and parked it in my garage. Two days later, I took my car out of the garage to load some items in the trunk. When doing so, I noticed that the tires had not been shined. While looking down, I noticed a small but deep dent low down on my drivers door (please note that the photos do not show how deep the dent is). I am 6'4" so did not see it when I picked up the car from the car wash. Over those two days, my car was parked in my garage, without being used and no car or anything on the left that could have made such a deep dent. Now I know why my tires weren't shined and why the guy who cleaned it was far away from my car, and wouldn't even make eye contact when the other employee gave him my tip. He didn't finish the job and wanted to avoid me because he knew he dented my car. By the looks of the small but deep dent, it seems that he banged my door against the wash machine equipment or some other equipment, not another car. I tried to get a dent removal service to take it out and they cannot do it because it is at the seam of the door. Now, every time I go to my car, I can't help but notice the dent. I absolutely love my car, my most expensive and favorite car I have ever owned, yet I get sad each time I use my car seeing that dent. I will now have to take it to a body shop to repair, which I know will not be cheap, and doubt they will be able to match the special pearl tri-coat paint with the rest of the car. Needless to say, I have been washing my cars on my own and will not return. Very sad that one employee ruined a long business relationship. If he had just owned up to it instead of hiding, things would be much different.

    Seb's Auto Spa - auto_detailing - Updated August 2026

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